Recently my husband passed away and left the storage unit in my care. the manager, Fred, was very helpful and patient in informing me how to obtain entry into the unit. Add reply
CHARLOTTE, NORTH CAROLINA -- Every single year they hit me with a rate increase. Been with them for three years- pay on time each month but yet they think they have you because you will not move out until you are ready. Hit me with almost a 10% increase this year. That's nuts.
I called customer service and got a lady that was very rude and didn't care one way or the other if I stayed. Guess business is good and they don't care if they lose a good customer as long as they can jack up the rent. Never has the rent went down.?
I checked and there are other storage companies in the area with a lot less rental charges.
I will tell you the place is clean but if you plan to stay over a year I would 110% look at another company - this one just doesn't care about keeping the customer happy.
PORTLAND, OREGON -- At location # 24103 my unit was broken into 2x after we got a new manager. He was quick to inform, very sympathetic and apologetic, had a good handle on making the next attempt harder, at PS' expense, and because of being really vigilant after hours he was able to get police there before the 1st guy finished his 2nd attempt, and again, in time to nail the 2nd guy red-handed. Not only that, but he's always cheerful, polite and professional.Add reply
ANAHEIM, CALIFORNIA -- Received notice that my storage rent was due "BEFORE NOV 2ND 2013" If not paid a lien would be placed and my lock cut and unit to be scheduled for auction.
That in itself is acceptable terms as I was running a month behind on paying my rent for the last 2 previous months but I was always able to get my payment in just under the lien date deadline. When I received the preliminary Lien Notice I was okay with its terms because I receive my temporary disability (emergency surgery) payment on November 1st. 2013
So I proceeded to go into the facility cash in hand to pay my bill on Nov 1st at 9 AM which is before Nov 2nd it is right or is there another calender I'm unaware of.
LOCK IS CUT, LIEN PLACED, UNIT SCHEDULED FOR AUCTION
and when did this occur I asked and the very rude representative said it occurred at the stroke of midnight Oct 31st/Nov 1st I showed him the notice where it stated payment due before Nov 2nd he stated that they could take possession of the unit any time they wanted.
I completed the "DECLARATION IN OPPOSITION TO LIEN SALE" Public storage filed in small claims court we go to court Jan 14th at 8:30 AM Dept N10
Any direction of regulations or codes that anyone believes would be relevant would be great. Oh and they were also charging me a $30.00 late fee but legally at most they can only charge $15.00 civil code 21713.5
1st month FREE..then, after 5 months, Public Storage increased their rates from $44 to $51 for my 8 x 10. Really??? I realize companies need to raise rates, but that's $84/year from ONE person. I moved my stuff out my house to keep people from stealing things while I'm away, and I still get RIPPED off by the trusting name of "Public Storage." I want a breakdown of WHY so much? Add reply
On November 27,2013 I went to Public Storage Location 26311 in Van Nuys on Balboa Blvd to complete paperwork for the rental of a unit. I was helped by Adriana & Jocelyn. Both young ladies were very helpful and kind. Public Storage is fortunate to have both young ladies as part of the Public Storage team. Add reply
LORTON, VIRGINIA -- The staff at the Public storage 24233- Lorton/Richmond Highway always provide me with excellent customer service . They know me by name and they know my storage places. They have been helpful many times waiting for me to get there after being stuck on traffic to pay my rent. They help me by bringing me the dolly and changing my light bulb when it went off. They were very respectful and accommodating. I will always recommend their storage to any of my family friends that may need a storage space. That is the kind of people I always like to do business with.Add reply
Property manager John Demore has been an excellent customer service representative. He has always been pleasant, helpful, made me feel safe. Answered my concerns with good information. I am very comfortable having my property in this facility. Add reply
NORTH HILLS, CALIFORNIA -- First of all I was given and explained all the rules and regulations. Once Ron confirmed that I understood all of them, he asked if I had any questions. Then, he showed me a very nice and clean unit. He asked if I had a lock and when I said yes, he took me back to the office to fill out the paperwork. He was very polite and informative and very helpful. He even helped me park the moving truck by directing me as to when and where to turn, so I'd have no trouble moving my stuff in and out. When I moved out, he prorated my rent and asked me to come back anytime. I will definitely rent from them again. Thank you Ron & Jessica, you are the best.
By the way, all storage companies require you to purchase insurance unless you can prove you are already covered. It is for your protection as well.
Great experience renting storage container. very clean building & property. Quick, efficient, check out w/ very professional, knowledgeable salesperson Michelle! I would suggest you rent on-line as you can save a little $$. also containers on the top floors are cheaper & can be just as accessible as bottom floors. Add reply
I have to move and went there for a unit. Jeff was the gentleman that helped me he was terrific very helpful and explained all to me. I will always rent units from here and let everyone that needs storage to go there as well. Good job, Jeff! Add reply
EWA BEACH, HAWAII -- If you want to rent a storage space. I suggest you rent one at Ewa Beach Public Storage. They know how to treat their customers. There is also a new general manager by they name of (Kevin). He made me feel at home. I bid on auction lockers and have notice how good the locker are now that he is in charge.
Thank You Kevin I appreciate you honesty and respect you show us bidders. Keep up the good work, all the bidders thank you.
WEST BABYLON, NEW YORK -- I recently rented a storage unit in Public Storage in West Babylon NY. I was a bit apprehensive at first, but was quickly put at ease by their representative. With his guidance and suggestions, I found the perfect space for my needs. I must say I was very happy with courtesy and professionalism I was greeted with. I would recommend your West Babylon site to anyone. I would like to thank them again. You made my day !!Add reply
SANTA ANA, CALIFORNIA -- These guys use bait and switch tactics. They advertise $1 rent for the first month with $190 per month after that. I called and reserved a unit. When I got there, I was advised that it was mandatory ... read full review1 Replies - Latest reply on 09/01/2013
The staff that was working the day I came in looking for storage was fantastic. When asked briefly what I would be storing, I replied and then Josie took me to a unit that she said she chose for me based on what I was storing. I feel confident that my stay with this storage site will be great.Heather and Josie really listen and respond to your needs and concerns. Add reply
I was leaving the property by 9:01 and it was locked already. I called the manager's office and answer-machine responded. I called the central office and their voice-menu is outdated, without emergency or customer service option. I had to call 911 for help.
2 Replies - Latest reply on 08/14/2013Add reply
Very poor customer service. I would never recommend Public Storage for any of my family & friends. One of the worst experiences of my life has been dealing with this company! 1 Replies - Latest reply on 08/09/2013Add reply
DURHAM, NORTH CAROLINA -- Opened up the unit to find about an inch of water on the floor and mildew growing on a majority of our possessions. Called the district manager that just kept repeating :read your lease" and then went on to tell me they knew the roof was leaking because they had other complaints but we were not contacted. Why? because the district manager Tyndall [snip] is lazy and ignorant and obviously doesn't know how to use email, telephones or a database. Home office told us we should have been notified of issues on this property
Thank God we have private insurance. We were told by an employee that Public Storage won't cover flooding through their insurance.
Stay away from this place. Pay a little more and get a decent unit where the company actually doesn't neglect their property. These people are the slum lords of storage.