VIRGINIA BEACH, VIRGINIA -- Today while waiting to purchase boxes at the public storage on Village Drive in Virginia Beach, I witnessed a woman being downright rude, crude and utterly despicable. I have never seen an adult act this way. I have to tip my hat off to the manager on duty because she tried her best to help this woman. The manager tried to break down her account and explain to her why she owed what she owed and the woman LOST IT. The manager even tried to go over her lease with the woman but she just wasn't listening and kept being crude. It got to the point that I had to step in and tell the woman that the person you are yelling at doesn't make the rules. The woman was so angry she stormed out and left.
What was so crazy when leaving the parking lot she hit the key pad on her way out and smashed her car. I have never seen anything like that before IN MY LIFE. I now have a new found respect for individuals in customer service because some people are unbelievable. In my opinion you should treat people how you want to be treated. That saying that the customer is always right is so WRONG!
IRVING, TEXAS -- I've read enough complaints about Public Storage. Now here is some advice from me. Keep your contact information current- address and phone number. Pay your bill on time. Set your bill up on auto pay if you can't remember to pay it on time. Rent is due on the 1st. Not the 7th. If it's paid on the 7th and you get a late charge, it's 7 days late not 1 day late. Put your account number on your check. Your name is more common than you realize. We close at 6. If you throw your check through the payment slot after we close, it will be posted the next day. We don't live in the office. This is self storage, not Ft Knox. Lock it up.
Be considerate of the manager. If they live on site, that is their private residence. Don't beat on their door at 10 at night wanting them to open the gate for you. The dollar for the first month is not a lie. You were charged 1 dollar for the rent and a 19 dollar one time administrative fee. This was explained to you. If you think you have felt frustration, imagine calling 7 pages of delinquent customers to try to get them to pay their bill before late charges accrue or stepping in human waste because people do their business on the ground and leave bottles of urine all over the place for me to clean up.
ARLINGTON, TEXAS -- I have had a storage facility with Public Storage since 10/10/2009, I paid my bill on 01/05/2010 and on 01/09/2010 I went to my unit to get a few things and it was completely cleared out. I contacted the police dept on that night, and went back to the facility the next day. Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours, but she made no eye contact with me and she did not even seem a least bit concerned with my loss.
This let me know that this was an inside job, per my investigation. I have also learned that at least 5 other units besides mine was also robbed. If you have any questions or concerns or you are also a victim, please respond to this correspondence. Thank you.
VAN NUYS, CALIFORNIA -- I know I was 2 months overdue. Dealing with my Mom's Cancer, my Brother's stroke, attending to their needs in a different state, my focus was just off course. By the time I made the call to them, they said I have 1hour to make payment, as it was scheduled for auction.
The bottom line, the staff was not very helpful, as this unit was in my son's name, who was not around, and I had to get the correct phone #. It wasn't until after the auction, that I requested to speak with the DM, and he said he would give me 5 mins to make the payment online. We tried, and by the time we did get through, it showed they had SOLD my storage unit.
Because of the way this was handled, I desire to bring a major Lawsuit against them. The value of my items was way over a $1Million, but they sold it for $2,250.00. They sent me a card, stating they will send me a check for the difference and that I must cash it, otherwise it will be cancelled and donated to some charity.
They are not going to get away with this. What they did was wrong. They even refuse to allow me to sign the "Opposition of Lien" to sell. This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE. Now, I'm legally going after them. I do believe I have a case.
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1 or FREE first month's rent, but then charge $20 to open the account - misleading advertising. Secondly, I would like to warn would-be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings.
Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.
16217 N DALE MABRY HWY, TAMPA, FL 33618, FLORIDA -- Moving from North Carolina to the Tampa area, my husband and I had to find storage for all of our 3 bedroom homes belongings. Some needed climate control and some did not and some needed storage for just a week or so, until our apartment was ready for move in. The on site manager ** provided all of that for us, working with us to save as much money as possible and set us up with the exact storage needed. The location is also very nice and clean, with plenty of parking space and easy access in and out of gates. Had no problem maneuvering our 26 foot truck.
CHARLOTTE, NORTH CAROLINA -- Every single year they hit me with a rate increase. Been with them for three years - pay on time each month but yet they think they have you because you will not move out until you are ready. Hit me with almost a 10% increase this year. That's nuts. I called customer service and got a lady that was very rude and didn't care one way or the other if I stayed. Guess business is good and they don't care if they lose a good customer as long as they can jack up the rent. Never has the rent went down.
I checked and there are other storage companies in the area with a lot less rental charges. I will tell you the place is clean but if you plan to stay over a year I would 110% look at another company - this one just doesn't care about keeping the customer happy.
COLORADO SPRINGS, COLORADO -- I and members of my family have been customers since 1990, at various times, of the Public Storage at Parkmoor Village Drive. Although we have never had any problems, we have been more satisfied with the service since Angie has been at this location.
Angie is knowledgeable, accommodating and provides confidence and security for her customers. She is always courteous, friendly and goes out of her way to meet individual customer's needs. I have had to use other storage facilities for short term periods, but have never received the type of exceptional service Angie provides. As long as Angie remains at this facility, I will always use this facility and recommend it to others.
LORTON, VIRGINIA -- The staff at the Public storage 24233 - Lorton/Richmond Highway always provide me with excellent customer service. They know me by name and they know my storage places. They have been helpful many times waiting for me to get there after being stuck on traffic to pay my rent. They help me by bringing me the dolly and changing my light bulb when it went off. They were very respectful and accommodating. I will always recommend their storage to any of my family, friends that may need a storage space. That is the kind of people I always like to do business with.
NORTH HILLS, CALIFORNIA -- First of all I was given and explained all the rules and regulations. Once Ron confirmed that I understood all of them, he asked if I had any questions. Then, he showed me a very nice and clean unit. He asked if I had a lock and when I said yes, he took me back to the office to fill out the paperwork. He was very polite and informative and very helpful. He even helped me park the moving truck by directing me as to when and where to turn, so I'd have no trouble moving my stuff in and out.
When I moved out, he prorated my rent and asked me to come back anytime. I will definitely rent from them again. Thank you Ron & Jessica, you are the best. By the way, all storage companies require you to purchase insurance unless you can prove you are already covered. It is for your protection as well.