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Public Storage Consumer Reviews - Page 4

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Outrageous Rate Increases After 6 Months
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LOS ANGELES, CALIFORNIA -- This is the second time I've rented from Public Storage and I should have learned my lesson the first time. They increased my rent more than 12% the first time and I stupidly paid it without complaint. I searched for another storage place but Public Storage had slightly better rates (but not if they are increased after 6 months). And moved. So here I am again. Six months later I am being told that my rates have increased by 14%!!!

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Considerate, Efficient and Informative Service
StarStarStarStarStarBy -
Rating: 5/51

25820, FLORIDA -- Recently my husband passed away and left the storage unit in my care. The manager, Fred, was very helpful and patient in informing me how to obtain entry into the unit.

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Great Service after break-ins PLUS manager Monte busted BOTH guys
StarStarStarStarStarBy -
Rating: 5/51

PORTLAND, OREGON -- At location #24103 my unit was broken into 2x after we got a new manager. He was quick to inform, very sympathetic and apologetic, had a good handle on making the next attempt harder, at PS' expense, and because of being really vigilant after hours he was able to get police there before the 1st guy finished his 2nd attempt, and again, in time to nail the 2nd guy red-handed. Not only that, but he's always cheerful, polite and professional.

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Very Personal, Friendly and Courteous Service. I Thank You.
StarStarStarStarEmpty Star-
Rating: 4/51

ANAHEIM, CALIFORNIA -- She is (Debra) a keen asset to your business. As I am sure you are already aware. Once again I transition my belongings into your facilities. I appreciate the level of competence that I am greeted with, as well as the fluent flow of the language of the land. We see the level of many companies and services degrading for sometime now. It's good to know that I am received at Public Storage with the same friendly, knowledgeable service that keeps me a loyal patron. Thank you, once again.

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Public Storage - Bait 'N Switch
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FLORENCE, SOUTH CAROLINA -- 1st month FREE.. then, after 5 months, Public Storage increased their rates from $44 to $51 for my 8 x 10. Really??? I realize companies need to raise rates, but that's $84/year from ONE person. I moved my stuff out my house to keep people from stealing things while I'm away, and I still get RIPPED off by the trusting name of "Public Storage." I want a breakdown of WHY so much?

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Great Service From Adriana & Jocelyn
StarStarStarStarStarBy -
Rating: 5/51

VAN NUYS, CALIFORNIA -- On November 27, 2013 I went to Public Storage Location 26311 in Van Nuys on Balboa Blvd to complete paperwork for the rental of a unit. I was helped by Adriana & Jocelyn. Both young ladies were very helpful and kind. Public Storage is fortunate to have both young ladies as part of the Public Storage team.

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Longtime Customer Very Satisfied
StarStarStarStarStarBy -
Rating: 5/51

WEYMOUTH, MASSACHUSETTS -- Property manager John ** has been an excellent customer service representative. He has always been pleasant, helpful, made me feel safe. Answered my concerns with good information. I am very comfortable having my property in this facility.

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Fast! Efficient! Easy, Clean System & Property
StarStarStarStarEmpty StarBy -
Rating: 4/51

REVERE, MASSACHUSETTS -- Great experience renting storage container. Very clean building & property. Quick, efficient, check out w/ very professional, knowledgeable salesperson Michelle! I would suggest you rent online as you can save a little $$. Also containers on the top floors are cheaper & can be just as accessible as bottom floors.

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Great Had a New Employee Jeff and I Was His First Rental He Did Great
StarStarStarStarEmpty StarBy -
Rating: 4/51

NEPTUNE, NEW JERSEY -- I have to move and went there for a unit. Jeff was the gentleman that helped me. He was terrific, very helpful and explained all to me. I will always rent units from here and let everyone that needs storage to go there as well. Good job, Jeff!

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The Service I Received From Wayne & Paulette Was Outstanding and Friendly
StarStarStarStarStarBy -
Rating: 5/51

EWA BEACH, HAWAII -- If you want to rent a storage space, I suggest you rent one at Ewa Beach Public Storage. They know how to treat their customers. There is also a new general manager by they name of (Kevin). He made me feel at home. I bid on auction lockers and have notice how good the locker are now that he is in charge. Thank You Kevin. I appreciate your honesty and respect you show us bidders. Keep up the good work, all the bidders thank you.

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Public Storage Rating:
Star Star Half star Empty star Empty star
2.6 out of 5, based on 53 ratings and
93 reviews & complaints.
Contact Information:
Public Storage
P.O. Box 25050
Glendale, CA 91221-5050
1-800-567-0759 (ph)
www.publicstorage.com
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