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2.8 out of 5, based on 47 ratings and
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Public Storage Assumes no Liability Whatsoever
Posted by on
Public Storage says expressly in their agreement they DO NOT guarantee safety or security of their premises or any personal property they store. So, they assume no liability or responsibility whatsoever. They force you to buy insurance at their location from a provider that has a bad reputation, without even asking if you already have insurance that can cover this storage (which many people have - e. g. homeowner's or renter's insurance). Also, they force you to buy a lock at their location. The employee that I dealt with would answer only certain questions and would ignore others; and she tried hard to make me rent a bigger storage box than I needed. Bottom line: this is a company that waives its liability and pushes high-pressure sales.
     
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At Your Service on 2011-08-07:
I don't know how they could "force" you to do anything. If they want too much for their space, including a bigger area than what you need, you can politely decline renting from them.
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This place should be shut down
Posted by on
PUYALLUP, WASHINGTON -- I have never experienced anything like this! I had a unit here for 3 years (paid over 5k in rent) only to find my stuff ruined. I am sick to my stomach that antiques with sentimental value have been chewed up, peed and crapped on by rats!! These things have been handed down 2-5 generations and are priceless to me. Oh let's not forget that we found 2 dead rats one wrapped up in the moving blanket around my head board and one dead inside one of the posts for my bed where it appeared they had made a nest.

After spending 2 days breathing in dead rats and their dropping the office offers me a mask saying,"that's really bad to breathe, you could get sick"

I am then told that all of the staff (even the new girl who has been working there for 2 months) are aware of this rat problem. NO ONE EVER BOTHERED TO CALL ME???? They told me that they spray in the empty units, but aren't allowed to spray in the occupied ones without permission. I WOULD HAVE GLADLY GIVEN PERMISSION HAD I BEEN NOTIFIED OF THE PROBLEM!!! So when you guys spray all the rats are running to the occupied units (and some dying there). If you knew there was a problem WHY would you not notify me????

You describe your facility as "CLEAN AND TRUSTED" What a joke!!!

My boyfriend had to go to the emergency room less than a week after being exposed to this filth, the doctor confirmed that he likely had a virus from either the dead rat or rat droppings.
     
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grandma005 on 2011-07-06:
This is disgusting. Look at your contract. Maybe they are responsible.
MDSasquatch on 2011-07-06:
A lot of house or renter's insurance policies cover such losses, you should contact your agent as well.
trmn8r on 2011-07-06:
Great advice from both of the two replies above!Check your contract, and see if you have an insurance policy that may cover the loss.
Anonymous on 2011-07-06:
Sorry to hear your belongings were ruined, that stinks!
Did you check on your unit at any time in that 3 year period? Was this an indoor or outdoor unit? Was there a particular reason you did not purchase storage insurance, considering the value of the items? What does the contract you signed say about damage by rodents, if anything?


Skye on 2011-07-06:
Good advice from everyone!

That's pretty nasty, and a terrible loss. Sorry your items were damaged.
yoke on 2011-07-06:
We had the same type of issue with a Planet Storage. Our stuff was in storage only about a month and out stuff was infested with rats. We did not lose a lot, but it was the point we paid to store our stuff in a safe clean environment. When we talked to the staff their attitude was oh well it happens. They are not held responsible for the loss UNLESS you buy their insurance. We did not since we had homeowners, but that was not covered under our policy.
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Inching Costs
Posted by on
MILWAUKEE, WISCONSIN -- The facility is neat and clean. The staff is nice as well.

It's the increasing costs and service charges that annoy once you are there.

The flat monthly rental increases constantly. Nothing improves or gets better, only the rental changes. Be sure to try to get a commitment for a given term, because a month notice that increases your rate 5 to 7 1/2% with little notice is common.

Late fees are another thing. The number of days allowed continues to shrink. You are brought aboard at perhaps 10 days and before you know it the allowed time is 6 or 7.

Your options are to move or pay up.
     
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ChuhBaca on 2011-06-09:
I agree. They do keep inching up their prices and I really want to look for an alternative. The only thing really stopping me is; that's a lot of heave stuff to move out. I think that's why they can get away with it. Going to a competitor takes a lot of effort for the customer.
Skye on 2011-06-09:
We used Public Stores in between moves, and paid 6 months in advance, so no upping charges and fee's because we paid in advance.

It may be an option to consider. Or as you said, pay up or move out which is a hassale also.
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Public Storage Needs to Be investigated
Posted by on
FAIRFIELD, OHIO -- Public storage in Fairfield OH. committed a crime and auction my life without any notification except one phone call the day they had the auction. My invoice says we are paid until July 2011. We have called for the regional MGR phone number and they keep giving me a wrong number. Customer service (WHAT A JOKE) They never answer only music. I am OUTRAGED with such poor business manners and how many other people do they do this to. I am searching for an attorney to get this handled and will most likely set up a protest in front of their store.
     
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Anonymous on 2011-05-09:
If this is indeed a wrongful sale you can expect to be justly compensated.

DO contact an attorney.

DON’T contact the storage company or have any dialogue with them at all.

DO delete this review and any other such public posting concerning this incident.

DON'T sweat it. The law is on your side.

DO have a good day.
jktshff1 on 2011-05-09:
Stuart is right on this.
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Extremely Offensive Practices / Procedures
Posted by on
SEATTLE -- I had a storage unit in the Capitol Hill, Seattle location on 13th Ave. On Jan 1st 2011 I moved out and closed my account. I specifically asked the local representative if there was anything else I needed to do when I moved out, he said "no". On the 7th, I received a postcard from the corporate offices in CA. I thought it was going to say something like "Thank you for your business, I hope you come back" (instead of going to the local competition which I WILL do next time, 4th & Madison storage seems nice and isn't too expensive). When I read the postcard, it was a VERY strongly worded collection letter for $4.07! If I owe somebody money, even if they forgot to ask me to pay it when I moved out, I am good for it and I will pay it. You don't need to threaten me with collection action if not paid within 10 days on the first notification. Of course I paid it immediately online even though according to my calculation, one day in January should have been $2.03 (not $4.07). I found this to be extremely offensive that they felt it was necessary to treat a former customer (and potential repeat customer) with such distain, lack of trust, giving no benefit of the doubt nor honor. I will NEVER do business with them again.
     
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From an Public Storage employee
Posted by on
IRVING, TEXAS -- I've read enough complaints about Public Storage. Now heres is some advice from me. Keep your contact information current-Address and phone number. Pay your bill on time. Set your bill up on auto pay if you can't remember to pay it ontime. Rent is due on the 1st. Not the 7th. If its paid on the 7th and you get a late charge, its 7 days late, not 1 day late. Put your account number on your check. Your name is more common than your realize. We close at 6. If you throw your check through the payment slot after we close, it will be posted the next day. We don't live in the office.
This is self storage, not Ft Knox. Lock it up.
Be considerate of the manager. If they live on site, that is their private residence. Don't beat on their door at 10 at night wanting them to open the gate for you.

The dollar for the first month is not a lie. You were charged 1 dollar for the rent and a 19 dollar one time administrative fee. This was explained to you.
If you think you have felt frustration, imagine calling 7 pages of deliquent customers to try to get them to pay their bill before late charges acrue or stepping in human waste because people do their business on the ground and leave bottles of urine all over the place for me to clean up.
     
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ncoclub on 2011-01-27:
From a ex-public storage employee. The post was correct BUT what is not mentioned is that PS DOES NOT SEND paper invoices or E-mail reminders to pay your bill. To my knowledge NO company does business in this way. It's totally up to you to remember to pay your bill.
Items Stolen on 2012-02-29:
You call people because you want to...so that service in UNNECESSARY. The problem is the poor service and if you pay late and they go into your storage,cut your lock, things start to disappear. They are dishonest. I lost my entire DVD collection which included academic ones I use for teaching school...also expensive testing program info. The insurance company will NOT pay for burglary if the client can't proved forced entry, which is a disadvantage for the client and a benefit to dishonest storage employees.
Items Stole -Continued on 2012-02-29:
Has it ever occurred that sometimes people may not have the money to pay their bill. Who in their right mind would want to pay the late fee?
PS Employee on 2012-04-03:
I as an employee explain everything before the customer leaves the office. I can not vouche for other employees. We as the employees have a job to do and unfortunately sometimes it is not a very pleasant job. We do not WANT to make calls at all. It would be lovely if everyone paid before their late fee and we never had to make another call. We in fact HATE those calls. In your lease agreement it states when the lien process begins and the fees. This is not a one store policy, it is company policy and we must follow state law regarding a public auction in EVERY single state. We all sympathize with anyone having money problems and sometimes wish we could do something to help you. However we must follow a company policy. I very rarely have customer's who yell at me or are unaware of the rules. Please read your agreements and ask tons of questions. These are your personal possessions and I personally hate to do any auction. Oh and our insurance is NOT required, as part of your lease agreement it is required for you to have insurance. I would never force anyone to buy the insurance if they truly didn't want it. I would however remind them no matter what happens, insurance or not, we are NOT responsible for your items.
peb31415 on 2013-07-19:
It is not normal human behavior, even for teenagers who might think it's funny, to do their business on the pavement or leave jars of urine around.

This is the behavior of someone who is boiling angry and powerless to do anything about it. They get whatever revenge they can however they can.

If this is a frequent problem, I suggest that it would be wise to consider what might be motivating them. Their actions may be inappropriate, but perhaps their anger is justified.
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Lack of Customer Service at Lynnwood Public Storage
Posted by on
LYNNWOOD, WASHINGTON -- I am not usually one to post a complaint about a place but I had to in this case.

We stored our items at this facility for many years. Things seemed to be fine. We took the yearly monthly increases in our fee with no complaint as well as the "mandatory" insurance policy payments.

However the day we moved the items out of storage, we found that it housed rats. They had created quite a mess. They had also peed and pooped everywhere. We were confused because there was nothing edible within our unit. We also did not know how they got into the space.

We told the employee on-site at the time, but it was shrugged off. I was told that may be one of the storage units near us could have had food. She stayed in the office and did not come down once to see inside the unit and express any concern for the rats being there or about the other storage units. Oh, yes, she did tell me that I had to file a claim with the insurance company (still waiting for that to go through -it's been a few months). We had movers with us at the time, and they had to leave the space several times to take a breath. It was that bad.

I mean rats are a serious issue and it should have been taken seriously. I mean you can get an illness from breathing in dust that is contaminated with urine or droppings. One can only hope that they totally fumigated the unit and surrounding areas after we left and made every effort to get rid of EVERY rat at their facilities. I do not know.

We chose this particular unit because it seemed like it was pretty protected from the outside. It did no good. The other things was that the light in our space was out for several months.

When I asked the employee on duty to change it at the time, she stated that she would have to have the manager call me back. When I got the call, I was told that this space had a "special" bulb with a sensor and that she could not change it-only their handyman could.

Their handyman could not come out to their facility for just one thing; he only came out when there were several things to do. So pretty much, this went nowhere, and the bulb was never changed. The light had gone out of the unit before -when it used to be Shurgard Storage. The employee had grabbed a ladder and changed it for us. Don't know why the Public Storage employees can't get the basic training to change those type of light bulbs.

That's my "3 cents".
     
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Anonymous on 2010-01-15:
I am not sure a storage facility can be held responsible for rats and or any other rodents, bugs or reptiles that may enter the units. I bet there may be a clause in your rental agreement.
Anonymous on 2010-01-15:
The shrugging off of the complaint only makes this worse. They should have offered some money back, or something, to smooth the damage done. It's not that hard to be a good business. These people got nothing but excuses.
jktshff1 on 2010-01-15:
Great post well writter.
Anonymous on 2010-01-15:
You got to look though. Most storage units are metal buildings outside. Unless you opt for a climate controlled super duper unit, it stands to reason there are going to be critters getting in there. They are not completely sealed...not the ones I have seen.

kadlu on 2010-01-15:
In reply to LadyScot's post - we did get a climate controlled "super duper" unit. It was located within another building and had doors before you can get inside to the actual storage unit. I find that scary actually- if they got in our unit - what about those that are indeed outside exposed to the elements?

What bothered me was not whatever clause might be applicable or lack thereof but them not showing concern about having rats and responding to their renter's needs. It only takes a little to go a long way.

A tidbit- we were wondering how they could have got into our unit from another unit- and noticed that there was a small canal on the concrete floor that ran along the back wall. I am thinking this was a drain of some sort. That was how they traveled between the units.
Anonymous on 2010-01-15:
Kad, thanks for the update. In a unit inside a building I would think that would be more kept up than the outside ones. Does your contract say anything about responsibility for that type of thing?

Some folks have bugs and if they bring em with them to the unit, then who is responsible...Your contract should have something about critters..
o2p on 2010-01-16:
Plan on moving to the North Seattle area and came across this review while shopping around for a storage unit.

To LadyScot:

No offense but I think that you are missing the point of the Kadlu's review. Looking over the review, it appears that Kadlu is not happy with the customer service provided in response to the rodent infestation.

Regardless if the storage company had clauses in the contract indicating that they are not directly responsible for the damage caused by rodents, I would be more upset at this response.

LadyScot, when I look at your comments, I could conclude that you somehow affiliated with Public Storage? No?

To kadlu, thanks.

-o2p
Anonymous on 2010-01-16:
LMAO!!! o2p HAPPENS to come across this review MINUTES after it is posted? *hmmm, maybe an IP address check is in order??*

And nope, Lady isn't affiliated w/Public Storage. Just because someone disagrees with you or points out possible issues, does not mean they work for the company in question.

adjust your tin foil hat, yes? It appears to be a bit too tight. And remember, shiny side OUT.


o2p on 2010-01-16:
Sure, I check the IP address it that proves a point. I apologize with the accusation that lady is affliated with public storage. I will retract that portion (thanks for keeping me in check).

Just wanted to state that running a customer-oriented business is not just about regulations/clauses. There is a level of customer service that is involved.

Actually, the tin foil hat should be part shiny side out.

-o2p
Anonymous on 2010-01-16:
Dang it. I was wondering why I didn't get paid this week!
Anonymous on 2010-01-16:
*SNORT*
o2p on 2010-01-16:
Sorry for this post (not a review or anything)...

lol, lady on your previous comment. Just wanted to specifically apologize to you.

-o2p
Anonymous on 2010-01-17:
o2p, no problem. :) If I worked at half the places people on here accused me of I would be so dang rich I could sleep on money sheets!
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Public Storage has numerous thefts w/ no reports to other tenants
Posted by on
ARLINGTON, TEXAS -- I have had a storage facility with Public Storage since 10/10/2009, I paid my bill on 01/05/2010 and on 01/09/2010 I went to my unit to get a few things and it was completely cleared out. I contacted the police dept on that night, and went back to the facility the next day. Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours, but she made no eye contact with me and she did not even seem a least bit concerned with my loss. This let me know that this was an inside job, per my investigation I have also learned that at least 5 other units besides mine was also robbed. If you have any questions or concerns or you are also a victim. Please respond to this correspondence. Thank you
     
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Anonymous on 2010-01-12:
What? I'm confused with the whole smoking cigarettes part. What are you talking about and how did you know who was smoking cigarettes after hours? How do you know this was an inside theft? Do they have cameras?
Anonymous on 2010-01-12:
"Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours,"

What does that have to do with theft of your property?
Anonymous on 2010-01-12:
"I went to my unit to get a few things and it was completely cleared out. "

Was the lock broken? Did you have a lock?
Butterfly7 on 2010-01-12:
The smoking cigarettes has to do with a property manager that had individuals on the property with her that were not authorized to be there. Not only that they were in a pick-up truck the same pick up truck that probably stole my stuff from the storage. If seven other units were broken into within one night I say an inside job. Yes I had a lock but it was issued by Public Storage. They stole my childrens clothes and shoes and they stole everything we owned. How do you explain to a 9 and 10 year old that they don't have clothes, shoes, toys or a bed to sleep in because people want to steal and not work hard for what they need, like I had to.
Butterfly7 on 2010-01-12:
Furthermore if you cannot say something positive about my loss then I don't need you to comment in regards to my feelings for Public Storage. They stole everything we owned and it just took me 3 months to find me and my children a home. We now have a place to move into but with no furniture. So if you cannot give some advice as to how I can have my issue resolved then please keep your comments to yourself because obviously you do [snip] too like steal peoples stuff. Thank you
MRM on 2010-01-12:
If you're on a tight budget, may I suggest to get furnitures at thrift stores? If you shop around they do have decent furnitures at thrift stores. And if you don't mind, they also have decent children's clothes and toys.
Anonymous on 2010-01-12:
I was just asking questions, jeez. All you had to do was answer them, and I thank you. No need to get defensive. I didn't say anything positive or negative, thank you very much... just asked questions.
That's one thing I've learned when renting any sort of storage from someone... to come with my own lock. That way, the only way they'd have access to my things would be to break the lock themselves. I've rented from Public Storage as well, but in Texas. But, I provided my own lock.
Hopefully, the police will be helpful in your endeavor to recover anything from this mess.
Anonymous on 2010-01-12:
You need to be more precise in your post then. All we know is you start talking about someone smoking. You don't mention where you were when these so called unauthorized people were smoking. Were you spying on them? How do you know about these people? I just want to know ALL the fact, and not just what you want to tell us. If you are going to tell us a story, you need to tell us the WHOLE story and not just half of it, or don't post anything here. How do you know these people were not authorized to be there??? I'm sorry to hear about your stuff getting stolen, I'm sure it must be hell for you. PLease don't be taking out your anger on us. We are not the ones who stole your stuff.
Anonymous on 2010-01-12:
No cameras? Was the lock broken? Or just plain missing? What about insurance?
clutzycook on 2010-01-12:
Do you have renter's insurance? If so, that may cover your loss. What have the police found out?
Anonymous on 2010-01-12:
Locks and I don't care what kind or what the manufacture claims merely keeps reasonably honest people honest. There's not a lock made that can stand up to an industrious thief.

If the theft is that rampant then yeah I'd be a bit suspicious that it was an inside job as well.

Good advice clutzcook.
Anonymous on 2010-01-12:
I don't think most people purchase renters insurance on their storage units...at least I don't know anyone who has.....
Starlord on 2010-01-12:
My wife worked with a lady that owned a storage place with her husband, and one of the first things I observed was that if you get a storage space, provide your own lock, and not a cheap one, either. If you are issued a lock, I would be most suspicious, because that says to me that they may have a master key for the locks they issue. The best locks, in my opinion as a security expert are the round high security locks. However, as has been mentioned, all a lock does is keep an honest person honest. I agree though, this sounds like an inside job.
clutzycook on 2010-01-12:
That's true Tennboy, but if she had renter's insurance on the stuff in the previous place she was renting, I wonder if it would carry over to the stuff once it was in the storage locker. Judging by her post, I'm assuming that her prior place was a rental. It was just a thought. I'm still wondering what the police have to say...
Butterfly7 on 2010-01-13:
Thank you all for your helpful advice. I did purchase the lock from the actual company and the insurance I purchased at the time of signing the contract only covers 2500.00, after the incident the thought occurred to me that may be I should have purchased renters insurance. The lock was not broken but I am left handed. When I went to grab a few items the lock was placed back on facing to the right, my youngest son kept asking for his bike I told him we would be in our house next week so we would get the bike then. As soon as I opened the unit before I even turned the light on my boy said mom my bike isn't here, we placed the bike in the front and sure enough all of our things were gone. To the reply in me taking my anger out on anyone I'm not angry at anyone on this site I'm angry at the people who stole my things, they took everything that we had. Not only that they have access to all of my personal info, birth certificates for me and my children, receipts of purchases, bank info valid and invalid, its just the inconvenience more than anything and then for someone to steal my childrens things that's more heartwrenching than anything, but as I stated previously I thank anyone and everyone for their helpful advice, and I appreciate all of your concerns for my loss. Please once again if you have also been a victim because as I stated previously I wasn't the only victim on that day, please respond to this correspondence so that we can work together in preventing this from happending to anyone else and their families. Thank you.
PepperElf on 2010-01-13:
does this place allow "after hours access"?

just wondering. the storage unit I use has set office hours, but then has 247 access to customers - they have to use an indiviual gate code to get into the facility.
CrystalSword on 2010-01-13:
Another place you can get decent, and sometimes almost new furniture is www.freecycle.org in your area. If you have access to a pc then this would be the way to go. If its posted in Freecycle....the item must be FREE, also www.craigslist.org has listings for free items, I have picked up several nice items this way for little or no cost.

I know its hard starting over again, and we had to do just that when we left Arizona with our truck, a small trailer and personal items. We moved no furniture, but within a month had a fully furnished home here in Washington and the cost was minimal.

We bought a like new couch at Goodwill for under $30, table lamps for $15 - $20...dressers I got through Craigslist for $15 - $35. Not everyone gets rid of just junk on these sites, in our case, we got stuff that was even better than what we had in Arizona for a fraction of the cost of moving the stuff up here!

Good luck, and do check Craigslist for a replacement bike for your son.
clutzycook on 2010-01-13:
Butterfly, you left papers with personal information in your storage unit?
CrystalSword on 2010-01-14:
clutzy, many times when we bought storage units at auction we would find personal info, family pictures and the like. I would box these and give them to the manager/owner of the storage company, to go back to the person who had the unit....there were a couple times that the person who had the unit had passed away so we shredded everything. The couple of times we have had to rent a storage unit, I kept our personal papers as condensed as possible and carried them with us...or, in the situation we are in now, living with a roommate, I sent some stuff over to my son's where I knew it would be safe. I would never leave sensitive info in a storage unit, you just never know who might end up with access to it.
Butterfly7 on 2010-01-14:
Yes I left personal papers and copies of my birth certificate and both of my boys, I'm really organized so I boxed everything up in plastic storage bins but I wrote with a Sharpee marker what boxes had what in them but yea I did. This is a hard lesson learned I really thought my stuff would be safe in storage and to be honest until this happened to me I never heard of anyone's things being stolen. I knew that if the bill wasn't paid your personal items could be auctioned off but I never thought stolen. I paid the bill on the 5th of Jan and my stuff was gone by the 9th of Jan, but that is absolutely correct never leave anything of real value like jewelry or personal info in your storage unit. At least if my jewelry wasn't stolen I could pawn a few items and get furniture. But you know what after this Earthquake in Haiti I'm very thankful that at least I'm still here, a lot of people lost everything and though I feel like I did also at least I have a home to move into this weekend and CrystalSword thanks for the advice I'm going to check that site out today so I can go ahead and refurnish my home. Just please whoever you are if you are going to be renting storage space please don't be naive and think that it cannot happen to you or that the facility you are renting from employs honest individuals. Thank you all once again. Butterfly7
goduke on 2010-01-14:
They didn't have any kind of security video? I thought most of the storage places did nowadays.
Anonymous on 2010-01-14:
Have you filed a report with the police? That'd be a great place to start if you haven't.
empee on 2010-08-28:
First of all, many of these managers live on site. They are human beings and sometimes have a life too. Being on the property with another person after hours doesn't indicate anything more criminal than you being in your back yard at 10pm. Neither does smoking cigarettes. If your neighbor's house catches on fire does that mean you're guilty of arson?

Second; you've no evidence that this is an inside job. You suspect that it's an inside job because A. Someone was on the property and B. your stuff is gone so C. the person on the property did it. This is a logical fallacy known as the "slippery slope". http://en.wikipedia.org/wiki/Slippery_slope

Third; professional thieves and burglars target storage facilities. They often hit multiple units. Very few go to a storage facility and hit one unit unless they know what's in there and it's something they want. I know of one PS facility where over 70 units were hit overnight with a live on site manager present at the property. The same live on site manager that called the police, worked with them, and assisted them in access so they could get prints on everything they could (which were not theirs by the way).

Last but not least, PS is not going to tell other tenants about every issue that happens on the property, just as the bank you do business with doesn't tell you if one of their branches got robbed, just as your mechanic isn't laying out for you if any cars have been taken off his property, just as your apartment complex doesn't lay out how many and which apartments have ever been burglarized there when you sign a lease.

"How do you explain to a 9 and 10 year old that they don't have clothes, shoes, toys or a bed to sleep in because people want to steal and not work hard for what they need"

Really? Do your children live in your storage unit? If you have their bed and clothes in a unit and it was stolen how are they doing without unless they're getting dressed in the unit or sleeping on the bed that's in there?

"Furthermore if you cannot say something positive about my loss then I don't need you to comment in regards to my feelings for Public Storage. "

So you only want input that reinforces your point? You're not interested in truth or rationality at all, just in what you want to hear? You can feel however you want about Public Storage, but if you're expecting people to be sympathetic and understanding, you need to present a little better argument than that which you have. So much of what you said here doesn't make any sense.
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Public Storage Sold My Collectibles & A Part Of My Life
Posted by on
VAN NUYS, CALIFORNIA -- I know I was 2 months overdue. Dealing with my Mom's Cancer, my Brother's stroke, attending to their needs in a different state, my focus was just off course.

BY the time I made the call to them, they said I have 1hour to make payment, as it was schedule for auction.

The bottom line, the staff was not very helpful, as this unit was in my son's name, who was not around, and I had to get the correct phone #. It wasn't until after the auction, that I requested to speak with the DM, and he said he would give me 5mins to make the payment online. We tried, and by the time we did get through, it showed they had SOLD my storage unit.

Because of the way this was handled, I desire to bring a major Lawsuit against them.

The value of my items was way over a $1Million, but they sold it for $2250.00. They sent me a card, stating they will send me a check for the difference and that I must cash it, otherwise it will be cancelled and donated to some charity.

They are not going to get away with this. What they did was wrong. They even refuse to allow me to sign the "Opposition of Lien" to sell.

This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE.

Now, I'm legally going after them. I do believe I have a case.
     
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Skye on 2010-01-09:
I'm sorry you had family health issues to deal with, but you knew the terms and conditions for non-payment. They open your unit, and auction off your stuff. The unit was in your son's name, and he is the only one authorized for any dealings with the account. That's why they won't allow you to do certain things. How about getting power of attorney from your son? This whole mess is in his name. You have to take responsibility as well as your son. They considered non-payment as abandoned property. It wasn't personal.

Good luck with court, they didn't breach the contract, your son did.
Anonymous on 2010-01-09:
"Now, I'm legally going after them. I do believe I have a case."

Sorry for your troubles, but you don't. YOU signed a lease that YOU broke. THEY sold your items are is legal. The trying to make a payment was a courtesy and unfortunately too late.

If you had a million dollars worth of goods, why didn't you sell some of them?
Skye on 2010-01-09:
LS, I had asked the same thing about the selling of the items, but edited out. She didn't contact them for over 2 months, so I doubt she had time to go into the storage unit for items to sell.
*Brenda* on 2010-01-09:
lol one million
Starlord on 2010-01-09:
We used to make our living buying storage rooms at auction and selling the contents. These auctions happen because people don't pay their storage fees, and the storage place has the right to try to recoup their losses. Do you think they should just sit around until you or your son decides to pay the rent? It is just like renting a house or apartment. You don't pay your rent, you get evicted, and possibly sued for the back rent. Storage places auction goods in storage rooms not paid for. You haven't a leg to stand on, legally. You failed to meet the obligations, you pay the penalty.
sgkjxkfbk on 2010-01-09:
Sorry for your family issues, but seriously a million dollars worth of stuff in a storage unit? GET REAL.. also you signed a contract and I'm sure it states that if your are behind on paying they will sell your things. You should be glad they sent you a check for the difference in what you owed them,they could have said you get nothing have a nice day.
Anonymous on 2010-01-09:
Often the owners and managers "auction" a lot of the stuff to themselves to sell at garage sales, swap meets etc. I have a family friend that owns a few of these places, he says the manager always checks the stuff out beore selling it. So the OP's stuff may still be in the same unit until it gets moved.
Ytropious on 2010-01-09:
How does one go about buying storage unit contents?
Venice09 on 2010-01-09:
I would never put a million dollars worth of possessions in a storage unit in someone else's name, not even my own child's. I'm sorry you were distracted by family illnesses, but letting two months go by before contacting the place or trying to contact your son is just too long. I'm been through my share of family illness, some terminal, but I always managed to take care of business in order to avoid situations like yours.

Sorry, but I think you should have paid better attention to what was going on with your storage unit before it was too late. And yes, one hour before auction is most likely too late to do anything.
Skye on 2010-01-09:
YT, I believe if you check the classified in your local paper, they advertise public auctions for storage units. I would check around the for sale, garage sale sections.

Or you can just call a storage place, and ask if they have any upcoming auctions.
Ytropious on 2010-01-09:
I resell a lot so that sounds right up my alley!
Starlord on 2010-01-09:
Y, good luck. Sometimes you can make a profit, unless you find one like we saw once that had the body off a 67 Chevy PU truck in it. The auctions we went to, the manager cut the lock off in full view of everyone, and if they wanted something, they bid just like anyone else. I would never go back to a storage auction if the manager was able to cherry pick. We found a ton of CDs, musical instruments, all kinds of electronics. There are those who do the same thing, but have much deeper pockets than we did, but of course, they did this as a profession. Buy at storage auctions and have it in a booth at a swap meet.
mymom on 2010-01-13:
Though I appreciate each of your replies, I already have an attorney in place who begs to differ. And, I did not receive a check yet. THey said they would send it. But I will not cash it. They already placed conditions on the check that it has to be cashed within a certain timeframe, otherwise they will cancel it and donate it to charity. Maybe I will be the first to bring a lawsuit against them, because it is the general populus that thinks alike! With Contracts, there is always a loophole! And my attorney, he found it. I'm going after them STRONG! My contents, yes it was over a million just the way it was all handled, it was wrong. There were options here and the person there failed to offer them.
Anonymous on 2010-01-13:
You've got a lawyer who says you're right. They have a hundred lawyers who say you're wrong. Be sure and keep us posted.
Anonymous on 2010-01-13:
You had over a million dollars worth of stuff in a storage unit???? Really?? Why do I believe you are extending the truth here? I don't think anyone with half a brain would put a million dollars worth of stuff in a storage unit and FORGET to pay it. Just does not seem logical.

I'm sorry about your problems, but we all have problems and manage to pay our bills.
mymom on 2010-01-14:
Tennboy1981, not that I owe you an explanation, but quoting a Million dollar is an understatement. I'm just sizing up what was in my storage unit overall. I had 3 10X30 units. I managed to remove 2 of the units and this one was the last to go. When you have to take on the duty of taking care of a family member who was found in a different state with a Stroke, handling the power of attorney over that, dealing with a mother who has been diagnosed with Cancer, introducing alternative medicine remedies there, handling a plethora of other responsibilities, sometimes life does become overwhelming and one does loose focus. Until you can walk in my shoes, and handle a lifestyle that I have (and that is accomdating and making sure others are OK) then please do not make assumptions. My lifestyle, if you were to be a fly on a wall could not possibly comprehend my daily processes in life. As one person stated, "It is not normal what you do...it's inhuman". I am extremely multi-task and have ability to handle a lot in a day. Why I put a value on my storage unit..."Hollywood Collectibles". Costume collection, autographed photographs of olde hollywood dating back to Charlie Chaplin and so much more. So please, you do not know me nor do you know my lifestyle. Ultimately, I blame myself for letting it go pass the deadline date, HOWEVER, it was the way it was handled that upsets me. There were options. Doesn't matter if there are 1000 attornies. All it takes is (1) to bring awareness of what happen...contract or not.
Anonymous on 2010-01-14:
You might want to cash that check. Just cuz you have an attorney means nothing. 50% of attorneys lose court cases. Think about that. You'll end up with nothing but legal fees.
mymom on 2010-01-14:
Geez, I'm happy to still be able to see beauty in life. I've never learned to settle for what the universe has unfolded in life...but reading the responses of my post, all I can say is WOW!!!!!!!!!!!!!!!! I wish each of you well! And, never allow life to still your "inner strength". Stand Unshaken!
PSscout on 2010-03-07:
Find a lawyer, explain this case. Tell him/her to research Cook v. Public Storage, Inc. 2008 WI App 155, 314 Wis. 2d 426, 761 N.W.2d 645, 07−2077. This is a recent appelate decision and it sounds like Public has not changed much or has learned their lessons. Good Luck!
Anonymous on 2010-03-07:
mymom, no one is being mean. You simply refuse to accept that the payment was not made, the lease was broken and the contract tells you that the items will be confiscated. We are all regular folks who deal with problems and still manage to pay our bills.

A simple phone call to them anytime in that two months with a payment over the phone could have avoided all of this.

Sue. You will just be one more added to the docket who feels they should be the exception to the contract.
Slimjim on 2010-03-07:
Wow. Assuming the contents really were anywhere near a millions worth on the street, I would say you might as well get an attorney because that is way too much to lose without a fight, regardless of odds.
That being said, how on earth could someone put at risk a million dollars worth of goods over the rent of a storage unit. You should have been more concerned about paying that bill than any other you have, including your mortgage, unless your house is worth more than that of course.
PSscout on 2010-03-07:
Wow, you guys are pretty hard on mymom. If Public Storage failed to properly follow the lien foreclosure procedures for California, they should pay the freight. By the way, a tenant has until the "customary fall of the hammer" to oppose the lien. PS relies on an untested and ambiguous section of the Business and Professions Code to refuse to accept an opposition. Generally, under common and case law, the opposition gives the tenant a chance to challenge whether the storage facility has complied with the lien statutes or may in fact have a good faith dispute with the party foreclosing on the lien. While the million dollar valuation may seem extreme, the facts in this case MAY indicate that PS failed to comply with the Code.
PSscout on 2010-03-07:
If only JUST THINK ABOUT IT knew what he was spouting about. First of all, California does not have a limit of liability valuation of $5,000 the individual contracting party determines the contract language and the limit value. Secondly, PS is notorious about selling self storage spaces for well below their real value, (See Cook v. Public Storage) The tenant is responsible for the good while they are at the Public Storage facility, however, Public Storage is responsible for complying with the Business and Professions Code, strictly, when foreclosing on their lien, no short cuts, intimidation or games. Mymom attempted to pay on-line, yet PS chose to sell the space anyway. It is obvious that there are several causes of action here, breach of contract, negligent management, conversion, fraud, etc. Lastly, they are never ambulance chasers when they represent you in a DUI case or are wrongfully charged with a crime. Why don't we give this poor lady some sympathy, after all, she may be truly a victim!!!!
Skye on 2010-03-07:
She attempted to pay, but the contract was not in her name. Everyone is just sharing their thoughts and opinions, just like you. Nobody is attacking anyone.

Her first line on her review is: I knew I was 2 months over due.

There are rules we all have to follow. Why do certain people think they should be the exception?
Anonymous on 2010-03-07:
"Until you can walk in my shoes, and handle a lifestyle that I have (and that is accomdating and making sure others are OK) then please do not make assumptions. My lifestyle, if you were to be a fly on a wall could not possibly comprehend my daily processes in life. As one person stated, "It is not normal what you do...it's inhuman". I am extremely multi-task and have ability to handle a lot in a day."

I dunno. Something about the tone of this bothers me, otherwise I may have been more sympathetic. It seems to me that if you do so much each day, that something in that 2-month period could have taken a back seat to making the payment on a $1 million storage unit.

Life also becomes overwhelming for people with severe depression and anxiety. They may do very little in a 2-month period and still lose focus. I'd take that excuse over being "inhuman" yet skipping a 10 minute payment that cost you $1 million dollars.
Skye on 2010-03-07:
TNS, they also could have paid up in advance. When we had our unit, while waiting for the house to be finished, we paid up 6 months ahead. It was one less thing for us to worry about, with all that we have to do everyday!
Anonymous on 2010-03-07:
I have to agree with Skye and TNS. I will not discount the idea that there was $1M worth of items in the storage, but... well anyway. If there was that much in my storage unit then I would have made darn sure that I was paid up in advance. Things happen in life that distracts us from our obligations and responsibilities, but without trying to sound like a jerk, the fact is that life goes on. With or without us the world keeps turning.
TrailbyLaw on 2010-06-20:
This is a tragedy. I have been in the same situation as of recently. I will be writing up an article for publication in a major newspaper about Public Storage and I would like to get more details on your story. Please ignore the comments here which quite clearly come from either Public Storage management or from the low class bidding community that Public Storage protects. There are insects with more humanity.
Venice09 on 2010-06-20:
There's no need to insult people or their opinions, TrailbyLaw.
mymom on 2010-06-21:
It truly amazes me how INSENSITIVE some of you individuals are. It only reflects my own conclusion in life: The majority of you will accept what life throws at them. I do not accept this, and with all due respect, I would have to be a bloody idiot if I settled for the comments you are posting.If you are NOT an attorney, leave your wicked comments to yourself. And further, if you have not experience a "Storm" in your life, keep waking up in the morning. It's coming! If I am able to respond, you can believe, the difference between you and I,I offer a Support System. Why, because I understand the struggles in life and unexpected circumstances that can change the direction of one's life in a NY Minute. The end result, If you cannot stand on Faith alone, you cannot stand at'al. I choose to remain UNSHAKEN. Interrupted, but UNSHAKEN. This journey I've endured, I will not allow to dictate the path of my future. TrailbyLaw, thank you for your sensitivty to this matter. And for the record, this is not about money, I've learn to accept my lost, as material possessions, desasters happen in life and one must learn to adapt. However, this policy, something has to be change. Despite being behind, it's a storage unit. You really think it is OK for a stranger to come and take possession of your storage, just so they can clean the unit and do it all over again with another potential tenant, in the event they suffer a tragedy in their life. It's a BUSINESS,at the expense of others. I'm not looking for sympathy. Just an alternative. In due time!
scott on 2013-07-13:
the people who buy these storage's live on peoples short comings they do not give a crap, and do not care of peoples feelings and heartbreak.And these people don't no what kind of hardships they had just like the comments above tells you what kind of world we live in.
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Beware of Existing MOLD in Compartments
Posted by on
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1. or FREE first Months Rent, but then charge $20 to open the account- misleading advertising. Secondly, I would like to warn would be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings. Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.
     
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