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Public Storage Sold My Collectibles & a Part of My Life.
By -

VAN NUYS, CALIFORNIA -- I know I was 2 months overdue. Dealing with my Mom's Cancer, my Brother's stroke, attending to their needs in a different state, my focus was just off course. By the time I made the call to them, they said I have 1hour to make payment, as it was scheduled for auction.

The bottom line, the staff was not very helpful, as this unit was in my son's name, who was not around, and I had to get the correct phone #. It wasn't until after the auction, that I requested to speak with the DM, and he said he would give me 5 mins to make the payment online. We tried, and by the time we did get through, it showed they had SOLD my storage unit.

Because of the way this was handled, I desire to bring a major Lawsuit against them. The value of my items was way over a $1Million, but they sold it for $2,250.00. They sent me a card, stating they will send me a check for the difference and that I must cash it, otherwise it will be cancelled and donated to some charity.

They are not going to get away with this. What they did was wrong. They even refuse to allow me to sign the "Opposition of Lien" to sell. This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE. Now, I'm legally going after them. I do believe I have a case.

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Beware of Existing MOLD in Compartments
By -

ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1 or FREE first month's rent, but then charge $20 to open the account - misleading advertising. Secondly, I would like to warn would-be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings.

Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.

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Account Management
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

PINEVILLE, NORTH CAROLINA -- I previously posted a review under the same title on 9/06/14. I was able to get in contact with the district manage by going to his boss. He called me right away and promised to take care of the problem. My credit card would be credited with the $71 overcharge. That was done but then was re-charged. Huh? It turns out Public Storage paid my next month's payment (the $71) in advance.

When it came time for the auto charge the early payment was applied and I have a $3 credit towards the next month's bill. So, bottom line, it was fixed the way I was told but the problem was fixed. That is what matters. And my stuff wasn't auctioned off as threatened. I have to give Public Storage credit for (eventually) fixing the problem. Better late than never.

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Account Management
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CHARLOTTE, NORTH CAROLINA -- The actual storage facility is good and the staff are helpful and courteous. But pray that you don't have any problems with your account. I was overcharged $10 on one month's rent. It took me 3 months and many calls before I was finally able to get a refund from the district manager. It was a $10 credit to my account. But with auto pay it was never applied to my bill. I cancelled autopay for one month and sent in a reduced amount hoping the $10 would be applied. Not. Then started the threats to pay my account in full or have my contents auctioned.

Customer service was able to apply the $10 and have the overdue warnings removed. But I still received a letter saying my balance was $0.00 and my contents would be auctioned off. Customer service again had that removed and assured me everything was ok. Then the next month, on autopay, I was charged an extra $71 which included a lien fee and a late charge.

The only way I can get a refund is to contact the district manager. The same guy that took me 3 months to finally get a response from for the previous refund. The first refund is what started this whole mess. If I had known this would have happened I would have forgotten about it. The administrative side of this operation is a nightmare.

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Dishonest Rent Increases, Horrible Service & Maintenance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTHAVEN, MISSISSIPPI -- I am SO disgusted with Public Storage... ever since they have taken over from SHURGARD it has been a hassle. I have 2 large (garage size) climate controlled units since they opened that location in 1998. After they took over, they raise the monthly rent once or twice a year. They are nothing like SHURGARD, who was fabulous. When I complain, they will take a few dollars off one unit??? I have asked them to help me find a unit in the same hall, so that I can get my 2 units condensed down to one. They never have in over 8 years.(even though I was promised this courtesy more than once). I am on a fixed income & now have serious health problems.

The last two years when they've had increases, I have begged them for a break, they do not care, basically they told me I could move out to another place, knowing that this is nearly impossible. They just hope they can keep all the contents & auction off if I don't pay. There is absolutely NO reason for these constant substantial increases! I've gone over there & the temperature was way above climate control (that damages stored items!).

There was also a nest of dead baby mice & rat poop everywhere, also some chewed, damaged items in my storage unit! I just got yet another $20 rate increase & I'm sick of this. In 16 years, I've never missed a payment on TWO units & I'm usually a week or two early with my payment! It's unfair & ridiculous NOT to reward customers like me!! Someone needs to put this greedy corporation out of business. I despise them & their practices & attitude.

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Great experience!!
StarStarStarStarStarBy -
Rating: 5/51

16217 N DALE MABRY HWY, TAMPA, FL 33618, FLORIDA -- Moving from North Carolina to the Tampa area, my husband and I had to find storage for all of our 3 bedroom homes belongings. Some needed climate control and some did not and some needed storage for just a week or so, until our apartment was ready for move in. The on site manager ** provided all of that for us, working with us to save as much money as possible and set us up with the exact storage needed. The location is also very nice and clean, with plenty of parking space and easy access in and out of gates. Had no problem maneuvering our 26 foot truck.

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Rate Increase
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- Every single year they hit me with a rate increase. Been with them for three years - pay on time each month but yet they think they have you because you will not move out until you are ready. Hit me with almost a 10% increase this year. That's nuts. I called customer service and got a lady that was very rude and didn't care one way or the other if I stayed. Guess business is good and they don't care if they lose a good customer as long as they can jack up the rent. Never has the rent went down.

I checked and there are other storage companies in the area with a lot less rental charges. I will tell you the place is clean but if you plan to stay over a year I would 110% look at another company - this one just doesn't care about keeping the customer happy.

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Great Job Angie!
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I and members of my family have been customers since 1990, at various times, of the Public Storage at Parkmoor Village Drive. Although we have never had any problems, we have been more satisfied with the service since Angie has been at this location.

Angie is knowledgeable, accommodating and provides confidence and security for her customers. She is always courteous, friendly and goes out of her way to meet individual customer's needs. I have had to use other storage facilities for short term periods, but have never received the type of exceptional service Angie provides. As long as Angie remains at this facility, I will always use this facility and recommend it to others.

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Helpful Public Storage Staff at Work.
StarStarStarStarStarBy -
Rating: 5/51

LORTON, VIRGINIA -- The staff at the Public storage 24233 - Lorton/Richmond Highway always provide me with excellent customer service. They know me by name and they know my storage places. They have been helpful many times waiting for me to get there after being stuck on traffic to pay my rent. They help me by bringing me the dolly and changing my light bulb when it went off. They were very respectful and accommodating. I will always recommend their storage to any of my family, friends that may need a storage space. That is the kind of people I always like to do business with.

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An Experience Very Much Worth Repeating
StarStarStarStarStarBy -
Rating: 5/51

NORTH HILLS, CALIFORNIA -- First of all I was given and explained all the rules and regulations. Once Ron confirmed that I understood all of them, he asked if I had any questions. Then, he showed me a very nice and clean unit. He asked if I had a lock and when I said yes, he took me back to the office to fill out the paperwork. He was very polite and informative and very helpful. He even helped me park the moving truck by directing me as to when and where to turn, so I'd have no trouble moving my stuff in and out.

When I moved out, he prorated my rent and asked me to come back anytime. I will definitely rent from them again. Thank you Ron & Jessica, you are the best. By the way, all storage companies require you to purchase insurance unless you can prove you are already covered. It is for your protection as well.

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Public Storage Rating:
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2.6 out of 5, based on 55 ratings and
95 reviews & complaints.
Contact Information:
Public Storage
P.O. Box 25050
Glendale, CA 91221-5050
1-800-567-0759 (ph)
www.publicstorage.com
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