SUNNYVALE, CALIFORNIA -- I would like to tell you about a worst customer experience I had at the Public Storage on Fair Oaks Avenue in Sunnyvale, CA. I rented a unit in the Public Storage at 1096 N Fair Oaks Avenue, Sunnyvale, CA, from 11/19/2008 to 12/17/2008.
When I took out my stuff on 12/17, I talked with **, the property manager, to make sure all the payments are done and there is no amount due. I called him again on 12/18 and 12/19 to make sure the same thing. And he said everything is fine and I am good to go.
Yesterday on 02/09/2008, I received a letter (dated 01/27/2009.!!) from Allied Interstate (Collecting Agency) that $25 is due on my account. I went to the same Public Storage and talked with **. (**was on leave, so she was acting property manager.) She said that I have been charged for dumpster usage. I explained her that "I haven't left a single paper on your premises or put empty boxes in your dumpster, then why am I being charged."
Her response:- "There were some boxes left on premises that day. We don't know who did it, but since you ** were the only one to move out that day, we charged you." What the ** is this. So tomorrow, if I go to that Public Storage, throw a box at night, would they charge the guy who left that day. This is total BS.
I asked her to give the Field/Regional Manager email id or phone number. But she won't give one right away. Finally after lot of discussion she gave me ** phone number. I called that number and no one answered, left a voicemail, no one called back!!!
Firstly those guys put a false charge on my account. Then without notifying me (either through phone call or letter) they forwarded it to collecting agency. The collecting agency reported this to credit bureau and my credit history got screwed. My two active credit cards got deactivated because of collection agency on my credit report. What the ** is this. I am really hurt with this incident. It was embarrassing to see those credit cards getting declined every time when I tried using them before knowing they have been deactivated.
When I asked everything is clear, ** replies "Yes everything is fine" and I am good to go. After that they put wrong charges. Don't inform me via phone or letter, directly give it to collecting agency and then screw my history. And all these for no fault of mine.
I would like to know if there are any laws to protect consumers like me for the false charges, not notifying me, credit history getting screwed and emotional distress I am going through. I am not a rich person, so I can't afford to pay for lawyers' fees. Just want to know if some non-profit organization can fight for me.
RALEIGH, NORTH CAROLINA -- Public Storage has many ways of making money depending upon your situation. In my case since I was out of state, they chose to keep on billing me for a non-existent account. I had a storage locker for 10 years. I contacted PS about moving out and local organizations who would pick up donations. Donna was very helpful. I was able to contribute thousands of dollars of clothes, furniture, and other household goods to the Vietnam Veteran for their use or resale.
After I moved out the new clerk went on a rampage billing me for an account that I no longer had. I called Donna and she seemed very scared of this new clerk and his system of billing. The other clerks had even nicknamed him a very derogatory name. She wanted nothing more to do with the situation.
Needless to say, I received a bill for over $500 but it did not include disposal charges for the items that were supposedly there. As I would not pay for this modern day extortion, PS referred the charges to a collection agency. I gave them my information and supporting data but of course they do not get paid if I do not pay. The account has ended up on my credit report as a dispute. Be very careful with Public Storage company. I have had 4 other rental situations with other storage companies during and after the time that I had the account with Public Storage, and there were never any problems. Perhaps that they were small private companies was beneficial.
I contacted the Public Storage home office but they couldn't care less. After all their clerks have found ways to make money in creative ways. Love to know if there are any lawyers who specialize in going after a company like Public Storage that can invoice you without a valid contract and for not providing any services.
BROOKLYN, NEW YORK -- The prices are too high and at the time of moving in my things they informed me that I should move out before the 6th of the month or I will be charge, which sounds great at the time, now it was time for me to move out my things in which I did on the 5th of the month. I went to the clerk to let her know that everything was out of the unit, she told me that I have to pay a fee for the 5 days that I use the unit. I took out all my things and there were so many rat poop I was sick to my stomach. I had the worst experience with Public Storage.
VIRGINIA BEACH, VIRGINIA -- Today while waiting to purchase boxes at the public storage on Village Drive in Virginia Beach, I witnessed a woman being downright rude, crude and utterly despicable. I have never seen an adult act this way. I have to tip my hat off to the manager on duty because she tried her best to help this woman. The manager tried to break down her account and explain to her why she owed what she owed and the woman LOST IT. The manager even tried to go over her lease with the woman but she just wasn't listening and kept being crude. It got to the point that I had to step in and tell the woman that the person you are yelling at doesn't make the rules. The woman was so angry she stormed out and left.
What was so crazy when leaving the parking lot she hit the key pad on her way out and smashed her car. I have never seen anything like that before IN MY LIFE. I now have a new found respect for individuals in customer service because some people are unbelievable. In my opinion you should treat people how you want to be treated. That saying that the customer is always right is so WRONG!
IRVING, TEXAS -- I've read enough complaints about Public Storage. Now here is some advice from me. Keep your contact information current- address and phone number. Pay your bill on time. Set your bill up on auto pay if you can't remember to pay it on time. Rent is due on the 1st. Not the 7th. If it's paid on the 7th and you get a late charge, it's 7 days late not 1 day late. Put your account number on your check. Your name is more common than you realize. We close at 6. If you throw your check through the payment slot after we close, it will be posted the next day. We don't live in the office. This is self storage, not Ft Knox. Lock it up.
Be considerate of the manager. If they live on site, that is their private residence. Don't beat on their door at 10 at night wanting them to open the gate for you. The dollar for the first month is not a lie. You were charged 1 dollar for the rent and a 19 dollar one time administrative fee. This was explained to you. If you think you have felt frustration, imagine calling 7 pages of delinquent customers to try to get them to pay their bill before late charges accrue or stepping in human waste because people do their business on the ground and leave bottles of urine all over the place for me to clean up.
ARLINGTON, TEXAS -- I have had a storage facility with Public Storage since 10/10/2009, I paid my bill on 01/05/2010 and on 01/09/2010 I went to my unit to get a few things and it was completely cleared out. I contacted the police dept on that night, and went back to the facility the next day. Not only was I told by the property manager there it was none of my business who was smoking cigarettes with her on the property after hours, but she made no eye contact with me and she did not even seem a least bit concerned with my loss.
This let me know that this was an inside job, per my investigation. I have also learned that at least 5 other units besides mine was also robbed. If you have any questions or concerns or you are also a victim, please respond to this correspondence. Thank you.
VAN NUYS, CALIFORNIA -- I know I was 2 months overdue. Dealing with my Mom's Cancer, my Brother's stroke, attending to their needs in a different state, my focus was just off course. By the time I made the call to them, they said I have 1hour to make payment, as it was scheduled for auction.
The bottom line, the staff was not very helpful, as this unit was in my son's name, who was not around, and I had to get the correct phone #. It wasn't until after the auction, that I requested to speak with the DM, and he said he would give me 5 mins to make the payment online. We tried, and by the time we did get through, it showed they had SOLD my storage unit.
Because of the way this was handled, I desire to bring a major Lawsuit against them. The value of my items was way over a $1Million, but they sold it for $2,250.00. They sent me a card, stating they will send me a check for the difference and that I must cash it, otherwise it will be cancelled and donated to some charity.
They are not going to get away with this. What they did was wrong. They even refuse to allow me to sign the "Opposition of Lien" to sell. This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE. Now, I'm legally going after them. I do believe I have a case.
ST. LOUIS MO -- I have a couple of issues. One complaint regarding the procedures of this location in St. Louis County on Lindbergh Blvd., They advertise $1 or FREE first month's rent, but then charge $20 to open the account - misleading advertising. Secondly, I would like to warn would-be clients that use the 'climate controlled' rooms that they could end up with MOLD on every surface of their furnishings.
Beware of any black areas on the floor before you move in. This could be mold just waiting to be circulated by the AC/Heat system and end up on your goods. Some of the smaller items had to be tossed. This was pretty wicked looking mold, appearing as blotches on furniture cloth and fibrous whitish blobs on other items. The temp is apparently the perfect incubator for this type of mold. My goods were stored for 8 months. Good luck.
CHARLOTTE, NORTH CAROLINA -- Every single year they hit me with a rate increase. Been with them for three years - pay on time each month but yet they think they have you because you will not move out until you are ready. Hit me with almost a 10% increase this year. That's nuts. I called customer service and got a lady that was very rude and didn't care one way or the other if I stayed. Guess business is good and they don't care if they lose a good customer as long as they can jack up the rent. Never has the rent went down.
I checked and there are other storage companies in the area with a lot less rental charges. I will tell you the place is clean but if you plan to stay over a year I would 110% look at another company - this one just doesn't care about keeping the customer happy.
COLORADO SPRINGS, COLORADO -- I and members of my family have been customers since 1990, at various times, of the Public Storage at Parkmoor Village Drive. Although we have never had any problems, we have been more satisfied with the service since Angie has been at this location.
Angie is knowledgeable, accommodating and provides confidence and security for her customers. She is always courteous, friendly and goes out of her way to meet individual customer's needs. I have had to use other storage facilities for short term periods, but have never received the type of exceptional service Angie provides. As long as Angie remains at this facility, I will always use this facility and recommend it to others.