Don't go as a walk-in
RANDOLPH, NEW JERSEY -- Don't go as a walk-in as the waiting time is ridiculous and the front desk calls up walk-ins out of the sign-in order. I had patiently waited for 1 1/2 hours when the front desk called a "walk-in" gentleman ... read full review3 Replies - Latest reply on 11/11/2011
Poor Customer Service
LENEXA, KANSAS -- On 8/22 we received a bill from Quest stating that we owed $199.79 for lab work as our insurance did not pay due to pre-existing conditions. I filed a claim with our insurance for a review and sent a ... read full review2 Replies - Latest reply on 10/08/2010
Horrible Patient Care
I am disgusted with the care I received at the Quest Diagnostics on Hamaker Court in Fairfax VA today. I've been there numerous times before and had good service and few problems. Today was horrible, ... read full review9 Replies - Latest reply on 06/06/2013
Collecting 24 Hour Urines.
FAIRFAX, VIRGINIA -- I had to collect a 24 hour urine. I am a woman. I received a jug, but no collection vessel. Usually one uses a collection hat to collect the urine so it can be poured into the provided jug. I was told ... read full review3 Replies - Latest reply on 07/20/2012
WILMINGTON, NORTH CAROLINA -- Yesterday, I received a bill from Quest Diagnostics stating that my insurance refused the claim and that I was responsible for $1,320. I told the representative in the Atlanta office (they are assigned ... read full review2 Replies - Latest reply on 04/17/2013
Don't You Ask Me "How Much Longer"
BURBANK, CALIFORNIA -- Waiting over 40 minutes for my 95 year old mother to have her blood drawn, normally 5 minutes, I observed a number of later arrivals being admitted before us. I approached the reception desk with a simple ... read full review6 Replies - Latest reply on 09/07/2012
ATLANTA, GEORGIA -- My son is on blood thinner and he suppose to have a monthly INR level so his doctor can adjust the dose of his medication according.
He is in college in Atlanta, GA and the nearest place was the Quest ... read full review1 Replies - Latest reply on 12/02/2010
I am appalled at the number of complaints of inhumane behavior exhibited by lab techs on this website. Let me add mine. There were only two other customers at this lab when I went in. A nice looking ... read full review7 Replies - Latest reply on 08/30/2013
Ship of Fools
FAIRFAX, VIRGINIA -- Quest Diagnostics is administratively incompetent. Trying to get a copy of my blood work results provided to me is like pulling teeth. In February, I had my doctor's permission but was told it was unnecessary ... read full review10 Replies - Latest reply on 12/17/2010
Rude Employee Behaviors
MILWAUKEE, WISCONSIN -- On Friday, November 28th, 2008 at approximately 10:00 AM I entered your offices located on W. Layton Ave. in Milwaukee, WI. for a scheduled blood test ordered by my personal physician. I went to the ... read full review2 Replies - Latest reply on 11/29/2008
EAST BRUNSWICK, NEW JERSEY -- This particular location has horrible infant-patient care service. They were not prepared with the proper materials needed to draw blood and my poor 15 month old was sitting w the rubber hand around his arm longer than necessary. And they basically pinned him down with no distractions (toy or visual). No smiles at all. When we initially checked in, the intake women did not record properly how much blood was supposed to be taken and when this whole traumatic experience was done they said they had to do another vial bc of the mistake the intake women recorded. I was livid. There was no way I was going through that again. So she said It was fine to use what they had already taken. No one apologized for this somewhat big mistake. Overall horrible customer service and not child friendly. Will never go back again.Add reply
FLEMMING ISLAND, FLORIDA, FLORIDA -- I usually have blood work done at another lab but there was a closed sign on their door so off to the Quest Lab I went. I walked in and on the counter were two sign in lists one for appointment holders the other walk-ins like me. As I was signing in a woman entered the office so I inquired about having blood tests done. She replied to enter, turn right, and have a seat in booth three. I did and shortly she entered, did some paper work and the machine printed the labels for the containers where my blood was to be placed.
I hardly felt the prick of the needle and the containers were quickly filled. Then I was given the container for a urine test and showed where to place it when I was done. This was a great lab experience and the next time I need blood work done I think Quest will get my business again. I wish to thank Candice for her great work as an employee at Quest Labs.
I came and I just sat for a few minutes and was called my blood is hard to get usually But. Ms. Nanci got it with no problem. She is amazing please let her know that . Thank you. Add reply
FORT MYERS, FLORIDA -- The staff at Quest Diagnostics on New Hampshire lane in Fort Myers has the most rude staff I have ever met! The blonde lady with the glasses at the front has the worst attitude ever! She is never positive! She never has a smile on her face! She always had a rude comment to say and she is no where near polite! For instance I was there today and all I did was ask her if I should leave my urine sample with her or take it with me!
She replied well like I said I'm busy, someone else can help you, if not I will do it when I can! Attitude adjustment needed!!!
The service was just great! I was in and out very quickly. Thank you for the wonderful service! Add reply
Quest diagnostics is supposed to be zero retaliation well thats not true its the most uncomfortable place to work and too be treated fairly if you say anything they will retaliate against you be careful! 3 Replies - Latest reply on 11/19/2012Add reply
Many customers fail to understand that at Quest Diagnostics draw stations are very understaffed. The employees are very stressed because we are given limits as to how we help you, what we can say to you, what services we can provide, taking time out to call a doctor for DX codes or add a CC: or something else. There is a 10-20 min guideline we must follow for each patient. when we get above 20 min. heads begin to roll and employees who are set to leave for the day must stay to draw to get the time down.
1 Replies - Latest reply on 01/13/2011Add reply
To help make things better for yourself and the employees, comment cards that help impact how employees are treated should also be a factor. Those who draw blood are not machines, but we are treated like ones just to keep patient standards high.
not all sites are horrible with service, some places bust their butts to give great service but are harshly treated by patients and the higher ups.
MILTON, FLORIDA -- I went to the Milton, Florida office to give a urine sample for the second time. I told the lady that their lab had called me and they had mishandled my sample. They also said that I would not have to wait in line again as it was there mistake! On the previous visit, I had to wait for 90 minutes for their "service". She said I would have to wait my turn as she was taking appointments. I tried to explain to her that the lab said I would not have to wait again as it was their fault. She again told me to wait my turn. I waited 30 minutes, ask her again, and she said to wait my turn. Anothe 15 minutes later, I ask her again, she said I was next in line. She then proceeded to call a person that had just walked in. I was honked off.1 Replies - Latest reply on 01/04/2011Add reply