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Quest Diagnostics

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26 Reviews & Complaints

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Supervisors are lazy, untrained, plain stupid!
Posted by Lewis1946 on 10/05/2007
LITTLE ROCK, ARKANSAS -- As an employee of Quest, I also have to fill out a review each year as to how your supervisor treats and trains you. Of course your not able to be openly honest as then they find ways to mistreat you or write you up and terminate you. There is one super that went as far as to call employees into a private area and then she would swear and cuss you out. Of course all you ever seen of this witch is lady like in front of others. But, if she wanted you gone she would be little you and call you every name in the book. This so called woman is a she devil and that is the best way I can put it. I had to go high up the ladder to get this freak of a so called lady off of me. She has killed one person and fired two or I should say two people quit. One had ten years of service.

But, he could not take her rants and did tell the she devil off and left. Has anyone ever seen such witches in there jobs as they have at Quest?
     
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Posted by Anonymous on 2007-10-05:
How did she kill someone? Why isn't she in prison?
Posted by lewis1946 on 2007-10-05:
The driver was over stressed and involved in a fatal accident. This was an accident. But, many people are told to get the job done or we'll find someone that can do it. There's all sorts of tricks that are used. The driver was alive at the scene, but died a few days later from internal injuries. I blame the super as know how she acts first hand!
Posted by Ponie on 2007-10-06:
What a leap! How do you know this driver was 'killed' because of stress caused by the supervisor? He/she could have been in the throes of a divorce, could have been high on something, etc. If you got this lady 'off of' you, evidently she doesn't have the clout you claim. If you can't stand the heat, stay out of the kitchen.
Posted by lewis1946 on 2007-12-09:
http://www.freewebs.com/questdiagnostics/
http://www.indeed.com/forum/cmp/Quest-Diagnostics/
Go to these other sites as well.
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Horrible Patient Care
Posted by LisaPit on 09/04/2009
I am disgusted with the care I received at the Quest Diagnostics on Hamaker Court in Fairfax VA today. I've been there numerous times before and had good service and few problems. Today was horrible, and I'm not going back there again.

I arrived at 1 P.M. and found only one patient ahead of me. But there was only one technician working, so it took the technician 30 minutes to get to me. I gave her my lab order and she looked at it and sighed and rolled her eyes. I asked what the problem was, and she just said, "This a lot of tests. Too many." So, I again asked if it was a problem and she just shrugged. Her attitude was rude and she barely spoke to me and continued to sigh heavily while entering my information into the computer.

I went back to the blood draw room and found a young girl (about age 8-9) standing back there. It became clear that the girl was the technician's child, as she kept asking the technician questions and complaining that she was bored. The technician seemed very distracted and not paying the proper amount of attention to drawing my blood. I get blood drawn regularly, so I'm used to it, but this draw hurt horribly, and I have a large black and blue mark where the needle stick was. That's never happened before. The girl stood there and stared at me while I was having my blood drawn.

After the blood draw the technician told me to leave. I told her I needed to give a urine sample and she just shook her head. I asked her to check the lab order and she refused, saying, "You done. You done." I again asked her to check the doctor's order and she sighed and handed me a specimen cup. The girl followed me to the restroom and was waiting outside the door when I was done and then following me to the area where specimens were to be left. This was all very awkward.

Bottom line: Employee's children should not be allowed in offices where medical procedures are being done, and employees should be taught and expected to treat patients with dignity and respect.
     
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Posted by Anonymous on 2009-09-04:
You need to report this to the lab director and your doctor so that she doesn't do this to anyone else. Obviously, she was wanting to get rid of you.
Posted by LisaPit on 2009-09-04:
Justthefaxx -- I spend nearly 2 hours trying to contact a live person at Quest Diagnostics. Couldn't get anyone on the phone. I left a message with the main customer service office, but no one has responded.
Posted by PepperElf on 2009-09-04:
i'd say check your local state laws pertaining to patient's rights.
and if quest won't answer you... perhaps if you have medical insurance contact them (or the doctor who requested you have tests performed) about the incident.


back in the late 80s my mother had trouble with the doctor's office her health plan said she had to use. One of the receptionists there was very abrasive and rude to the point where mom didn't even like having to go in if it meant dealing with her. i forgot who she talked to but she did let the higher-ups know how this woman was acting.

they listened - and the woman started being more polite to the patients.
Posted by JR in Orlando on 2009-09-04:
Don't waste time trying to call someone. Simply write to the lab director, explain the situation, and tell him that you think this is a violation of the HIPPA law (the patient confidentiality statute) for the lab to have a non-employee observing medical procedures without patient permission. In the letter, casually ask the lab for the name and address of the governmental agency where you could report HIPPA violations. Don't threaten, just ask where you could report violations. If that doesn't get you a quick response, then you need to follow through with reporting this. I am not sure exactly the name of the law, but everyone just calls it HIPPA, Maybe another poster knows the correct name.
Posted by PepperElf on 2009-09-04:
there you go
i couldn't think of who to contact.

thanks jr
Posted by clutzycook on 2009-09-04:
HIPPA stands for Health Insurance Portability and Privacy Act of 1996. If you mention HIPPA, they'll know what you're talking about. This website gives you the steps you need to take to report the violation. http://www.ehow.com/how_4464319_report-hipaa-violation.html

JR is absolutely right in the fact that having that child there was a HIPPA violation. This is one of the reasons why most hospitals don't have "take your child to work days" for those of us who actually work with patients. The other reasons include exposing your child to germs and other crud.
Posted by Skye on 2009-09-04:
HIPPA is a joke. Take a look at what HIPPA does exactly. Your privacy isn't really protected and anyone in the medical field can access your on line medical records. Now many states also have prescription monitoring programs, and Pain Management doctors can access the site and see exactly who and where you are getting medications prescribed from.

Posted by JR in Orlando on 2009-09-04:
Thanks Clutzycook for that information and that Web site. I will save that back.
Posted by Mack on 2013-06-06:
Quest is one of the worst companies I have ever been a Customer of and do not intend to ever let them do blood work for me ever.
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Rude Employee Behaviors
Posted by Cynthia45 on 11/29/2008
MILWAUKEE, WISCONSIN -- On Friday, November 28th, 2008 at approximately 10:00 AM I entered your offices located on W. Layton Ave. in Milwaukee, WI. for a scheduled blood test ordered by my personal physician. I went to the front desk and presented my paperwork to a gray haired woman. I was asked to fill out a sign-in sheet and did so.

When I handed the sign-in paperwork she became very officious and “demanded” a business card from my doctor. When I told her I did not have one she asked, again in a very unpleasant and officious voice, “Where is he located?” I replied that her offices were on Loomis Road and “Nancy” then stated rudely “No, I mean the address.” When I told I did not know the address she told me “Just sit down” in a very disgusted tone of voice.

While seated in the waiting room a red haired female employee came out and confronted an Indian woman that was seated in the room in the same unfriendly, unprofessional manner in which in which I dealt with. She asked the Indian woman the same questions and when the woman responded in broken English she became even ruder in the tone of her voice.

I was called into the room to have my blood sample taken by the gray haired woman. When the sample had been taken I got up to leave and as I was doing so I asked the female employee with red hair for the Administrator’s name. This female employee replied “His card is out in the waiting room”. She did not even have the courtesy to look at me when replying to my question and when I asked her where it was in the waiting room she became agitated and walked out there and handed me one of the administrators cards.

I do not believe that a customer should be treated rudely or curtly by people who are being paid to deliver a service to that customer. It is uncomfortable enough to have to have blood drawn from one’s body. To be treated rudely and with disdain makes it even more troubling. I had done nothing to this “Nancy” or her co-worker to deserve the rude treatment that I received and, from what I observed of the treatment of the Indian woman she did not deserve it either.

I plan to notify husband’s insurance company of the terrible manners displayed by both of these employees at this particular location. If these employees are having a bad day or are upset about having to work on the day after Thanksgiving that does not give them the right to be rude and uncaring with the customers.
     
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Posted by madconsumer on 2008-11-29:
simply do not go there in the future for tests.

the insurance company wont do a thing. you have far to many other choices for them to tke issue over this one clinic.
Posted by jktshff1 on 2008-11-29:
also, notify your dr that sent you there.
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Horrible Infant-Patient Care and Customer Service
Posted by Priyavazirani on 01/18/2014
EAST BRUNSWICK, NEW JERSEY -- This particular location has horrible infant-patient care service. They were not prepared with the proper materials needed to draw blood and my poor 15 month old was sitting w the rubber hand around his arm longer than necessary. And they basically pinned him down with no distractions (toy or visual). No smiles at all. When we initially checked in, the intake women did not record properly how much blood was supposed to be taken and when this whole traumatic experience was done they said they had to do another vial bc of the mistake the intake women recorded. I was livid. There was no way I was going through that again. So she said It was fine to use what they had already taken. No one apologized for this somewhat big mistake. Overall horrible customer service and not child friendly. Will never go back again.
     
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My Walk in Experience at Quest Diagnostics
Posted by Dmcsal208 on 08/16/2013
FLEMMING ISLAND, FLORIDA, FLORIDA -- I usually have blood work done at another lab but there was a closed sign on their door so off to the Quest Lab I went. I walked in and on the counter were two sign in lists one for appointment holders the other walk-ins like me. As I was signing in a woman entered the office so I inquired about having blood tests done. She replied to enter, turn right, and have a seat in booth three. I did and shortly she entered, did some paper work and the machine printed the labels for the containers where my blood was to be placed.

I hardly felt the prick of the needle and the containers were quickly filled. Then I was given the container for a urine test and showed where to place it when I was done. This was a great lab experience and the next time I need blood work done I think Quest will get my business again. I wish to thank Candice for her great work as an employee at Quest Labs.
     
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My Visit Was Short and Pleasent. Nanci Was Great I Like Her A lot.
Posted by Teresafleming23 on 08/08/2013
I came and I just sat for a few minutes and was called my blood is hard to get usually But. Ms. Nanci got it with no problem. She is amazing please let her know that . Thank you.
     
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The Most Rude Staff I Have Ever Met
Posted by Getsoto3 on 07/19/2013
FORT MYERS, FLORIDA -- The staff at Quest Diagnostics on New Hampshire lane in Fort Myers has the most rude staff I have ever met! The blonde lady with the glasses at the front has the worst attitude ever! She is never positive! She never has a smile on her face! She always had a rude comment to say and she is no where near polite! For instance I was there today and all I did was ask her if I should leave my urine sample with her or take it with me!

She replied well like I said I'm busy, someone else can help you, if not I will do it when I can! Attitude adjustment needed!!!
     
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Improper Billing
Posted by Myhealthguardian on 04/17/2013
WILMINGTON, NORTH CAROLINA -- Yesterday, I received a bill from Quest Diagnostics stating that my insurance refused the claim and that I was responsible for $1,320. I told the representative in the Atlanta office (they are assigned our state) that they had my name wrong on the invoice and that they hadn't sent it to the right state. They said that their policy was to send it to the state where the physician is licensed, he is licensed in my state.

They claimed this was an issue I needed to resolve. I could not get this resolved through the doctor's office either as they said Quest does all it's own billing. The representative I spoke with offered no apology and no further assistance.

Buyer beware to assure the laboratory working with your physician is covered by your insurance plan and has a pro active stance when it comes to correcting client billing errors. I am still trying to resolve this issue on my own.
     
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Posted by clutzycook on 2013-04-17:
Have you spoken with your insurance company yet? When I was pregnant with Baby Clutzy Deux last year, I had to have a glucose tolerance test. Since I had an HMO, I couldn't have it done in the doctor's office. I tried to get it done at the hospital, but it was a 2-3 hour wait just to get checked in. The receptionist suggested I go to the hospital's urgent care center in my town; but when I got there, they told me (as it turns out, erroneously) that they couldn't do it for me either because of my HMO and I had to go to Quest. I finally had it done at Quest, but a few weeks later I got a bill from them saying that my insurance denied payment and it was my responsibility. I called my insurance company and explained the situation to them and they took care of it after I faxed the bill to them.
Posted by Myhealthguardian on 2013-04-17:
Thanks for your input , I'm glad you were able to resolve your issue through your insurance company. In my case it wasn't an option at that point, I couldn't go to my insurance carrier because the Quest bill was sent to the wrong state, with the wrong name, so my carrier didn't receive it. Today, I spent another 40 min working to resolve this through Quest Diagnostics and think the issue may finally be resolved. I did get an apology as well. As a health advocate, I ignored my own advice to always fact check medical records and billing information for accuracy to prevent problems. I know from experience ,It takes much more time to resolve problems than to prevent them.
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Posted by Visosky50 on 01/28/2013
The service was just great! I was in and out very quickly. Thank you for the wonderful service!
     
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Supervisor retaliation
Posted by on 11/19/2012
Quest diagnostics is supposed to be zero retaliation well thats not true its the most uncomfortable place to work and too be treated fairly if you say anything they will retaliate against you be careful!
     
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Posted by Alain on 2012-11-19:
Your state employment commission may have information that could be of use to you regarding your rights if you think you're being mistreated by an employer.
Posted by Employee on 2012-11-19:
I do agree with complaint regarding supervisor retaliation I know for a fact it was retaliation its sad cause im scared to say anything cause I need my job im sorry this is happenimg in the work place
Posted by Employee on 2012-11-19:
I agree
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