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43 Reviews & Complaints

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False Advertising
Posted by Blairblr1234 on 11/30/2013
CHICAGO, ILLINOIS -- We just canceled our QVC account after many loyal years. Tried to purchases a little giant ladder, their video says free shipping. When I clicked speed buy they charged me $14 shipping, TALKED to a representative and that went nowhere. Then talked to the supervisor that was a waste of time, she said that deal is over. Then they should pull the false advertising.

Do they think the public is ***, she sure acted that way. I can buy at same price from Ebay, Overstock, Sears etc.

She said you could, so I will from now on. GOODBYE QVC!

     
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Paula Dean
Posted by Pat.daines on 06/29/2013
NEW JERSEY -- I was a customer, now and then but because of this thing and the stupid stand you have taken I will be going else where for items. Not my choice but your stand has forced me and my fellow sr's to walk away from you.

I would hope this would cost you many monies, but we could be so lucky Paula Dean was onset for that you did what you did you are ( I'm a lady ) words should never come out of a 73 year old's mouth you are =+*^%#}#%^*+¥£ and I mean every word.
     
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Posted by trmn8r on 2013-06-29:
You do realize that numerous companies have dumped Paula over the side, correct? So many it is hard to keep track - I didn't know about QVC.

If the allegations of what has happened in the recent past (2000's) are true, I believe these companies are doing the right thing. There is a lot of misinformation out there. This "I said it once many years ago" business does not appear to be the entire story.
Posted by FoDaddy19 on 2013-06-29:
Even though I have never once ordered anything from QVC, I applaud QVC for standing by her, at least until all the allegations are settled. I also give Paula Dean credit admitting her wrong doing and apologizing for it.

Frankly, there's a huge hypocrisy with the word in question anyway, many musicians use the word in their songs and nobody seems overly outraged over it.
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5 Star Rating on Poor Products
Posted by Babysheltie on 06/24/2013
1200 WILSON DR, PENNSYLVANIA -- I ordered two skin care products and returned both. QVC products are expensive and shipping is VERY slow. I thought I was getting high end quality, but I was wrong. The ratings on my items were 5 star. Skin tanner streaked, yes I followed directions. Philosophy's newest body cream smelled like plastic. Still had 5 star rating but, if you dig way back into reviews I found a lot of one star ratings on the bad smell. Honest rating would be nice.

Disappointed
     
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Posted by FoDaddy19 on 2013-06-24:
Generally speaking you aren't going find high end anything on QVC or HSN.
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Posted to my credit rating causing problems
Posted by Sandre8149 on 03/23/2013
WEST CHESTER, PENNSYLVANIA -- I had been a QVC member since the 80's, with a flawless history. We temporary moved to Europe and my daughter was going to manage the domestic invoice payments. This worked extremely well until QVC made a decision for me. I had shipments go to my daughters or brothers - whichever I would visit next on home leave...the Bill To remained the same: my daughter's address. Some hog they picked up my address in Holland, and took it upon themselves to change the Bill To. I called my daughter and she said she had no idea why they were change it, all invoices were paid IN FULL, ON TIME.

At the same time, Holland closed their formal post offices, and assigned retail businesses the duties. As a side note, I purchased from many other US companies and all transactions were without issue. We had to abruptly return to the US as my brother had died, my mother was about to and my sister was in need of help in caring for Mom, as my sister had been diagnosed with cancer. I had to pack up the European house, do all exiting paperwork, including all requirements to ship two dogs. After moving back I ordered several QVC items, my life was still in limbo as my mother died and my sister had surgery and her health rapidly declined . This meant I constantly on the road, my banking was done on line. One day while home I noticed an envelope from QVC it was a letter saying they closed my account and turned me over to collections. I owed $1,900 approximately. I had not realized there was a problem. I called immediately to figure out what went wrong. All invoices were sent to Holland and they said I should have thought to have mail forwarded. I told her our company didn't send us to Europe to use our expertise because we were dummies. I asked if they had any knowledge how mail works over there, no they didn't. It wasn't their problem. I said that they had gotten the closing letter to the correct address so why didn't they see what had happened. In all the years I had been an excellent customer, paying mostly in full every time. I asked who changed my address from US to Europe. They said it didn't matter, their job is not to tell me to pay my bills.

I offered to pay ASAP, but no, they said I had to deal with the collector. After all was said and done, I paid the total direct deposit to the collector. I was advised that QVC would still send an adverse filing on my credit rating. The fact of all the mix up, decisions they made with no authorization to change addresses, etc. made no difference. In setting up accounts for our return to the States this problem has been an issue. When I tell the vendor to look at ALL my credit history, no matter how far back, is a clean slate, it's usually resolved.

Since then I have written letters and called QVC asking why all the changes were made without my authorization and the answer is the same. Account closed, no further action by them. Their customer service / accounting departments have plummeted in the past few years. I am not alone, search the net, many people have experienced the same thing. Makes no sense.

     
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Posted by trmn8r on 2013-03-23:
It is your responsibility to pay your credit bills, whether you receive a bill or not; thus the statement made by the CSR rep is correct IMO.

I don't see a problem with a credit issuer figuring out that you have moved to another country, and changing your address. Logically, it seems like it should be a borrower's responsibility to notify a lender of such an event.
Posted by clutzycook on 2013-03-23:
Were you having stuff shipped to you in Europe? That may be how they got your address in Holland.
Posted by smith on 2013-05-19:
I disagree the lady said her bill was changed to her daughters address and her daughter was talking care of her bill.I understand I worked overseas for two yrs most.of bills where electronic email I did have a couple. Of mishaps ltrying two correct errors inthe states is bad an all consuming its even harder when u are on the other side of the world.keep disputing it with the credit agencies an it will be deleted just stay on it
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Recieved Used Items Twice!
Posted by Chop530 on 11/28/2012
Last year I bought a tablet for my son it arrived with someones information all threw the tablet. I called QVC asked them how can I give this as a gift already used so I returned it, it was going to take forever to get another one so I ended up canceling and it took so long to get my refund it was over a month. So this year here I go again I bought another tablet and the same thing another used one and its an item that cost $200.00. I think I should receive a new one and I'm praying I receive a new one and that it arrives before xmas. Every time I purchase something on QVC I think really hard about it because of their return policy. When you shop with ShopNBC they send you another item before they even get the return item back and that's the reason why I purchase so much from them. No more QVC for me.
     
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Posted by Jody on 2012-11-28:
I love QVC, especially the easy pay, but lately I haven't been hearing good things about them, which dissapoints me. I hope they straighten out their act and that you recieve a brand new unopen item before Christmas.
Posted by trmn8r on 2012-11-28:
Very few companies will send a replacement before receiving the original back, which is easy to understand. OTOH, I have agreed to pay for a second item, and wait for my refund once the first one is received back. Good luck.
Posted by Susan on 2012-11-28:
I purchase quite a bit from QVC and have only had one problem which they quickly resolved. However, I seriously doubt that ShopNBC shipped you a replacement item before receiving the original without charging you for it.
Posted by Vinnie11 on 2012-11-29:
They're driving me crazy lately too. I placed an order in July and they somehow made two orders out of it. I was charged twice and received two identical blouses. When I inquired, they insisted I did it.
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QVC is a business
Posted by Mcable on 11/12/2012
WEST CHESTER, PENNSYLVANIA -- Some of the complaints about QVC may be valid but others really shock me. QVC is a business like any other. If you don't pay the electric, it gets shut off..etc etc. They don't black list people without good reason. There seem to be a lot of compulsive buyers who when the big credit card bill comes in and they lose the race to the mailbox to their husband, or find they bought too much that month and can't afford the bill....then try to return way too much and are put out when QVC halts their "buying privileges" I surely don't blame QVC for closing accounts if over 50% of someones purchases keep being returned for various excuses as they have to pay for the restocking or throwing the items out that can't be resold. People keep out of trouble by being a savy responsible shopper. Dont buy more than you can pay for. I can tell many are not telling the WHOLE STORY here. If you know you are going to lose your job or plan on going bankrupt, don't continue to buy on credit and don't expect special consideration. I have not one bad experience in buying or returning items from QVC but I don't buy more than I can pay off in 2 months either. Yeah I got a lot of wants...but I don't let that get in my way of being a responsible shopper. I don't buy big ticket items such as chairs and computers at QVC. You drive a car b4 you buy it don't you? Just because you get a 10,000 credit limit doesn't mean you need to spend that amount. Is the consumers responsibility to keep out of trouble...not the company. If you can't control TV shopping urges then turn the channel. And for the one commentor who went Chapter 13 bankrupt and thinks she is so "entitled" to keep charging items on QVC and has admitted publically she is scamming the company by fake names?? You disgust me and people like you are the reason this country has such economic woes. You ruin everything for the responsible folks. You have bad credit for 10 years and can't blame everyone else for your irresponsibility so suck it up and put on your big girl pants. You probably are on public assistance of every kind too and feel entitled to charge up luxury big ticket items and is why you ended up bankrupt. I hope they have charged you with fraud. As for those who didn't fit into the shopoholics and scammers categories....my comments are not directed to you.
     
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Posted by Vinnie11 on 2012-11-12:
I really wouldn't have any problem with it EXCEPT for the way they tell you repeatedly you can return it when they are selling it. It's a given that you can make returns, people usually mention it only when you can't so for them to hawk their return policy then penalize you for using it is wrong in my opinion.
Posted by copper_works_ on 2012-11-12:
I only watched QVC once and it reminded me of carnival barkers. Ummm, no thanks!
Posted by leet60 on 2012-11-13:
Comparing a retail business to a utility is not a valid comparison. In most instances you have no "options" with utilities to choose another company. You have those options in retail. My experience with QVC is that they offer overpriced, often liquidation merchandise to less than saavy consumers. It is the consumers responsibility to be informed, so this is not QVC's fault.
Posted by FoDaddy19 on 2012-11-13:
I've never shopped at QVC or HSN or anything. I do turn in for a good laugh whenever they are doing a presentation on absurdly overpriced computers. It's always awe-inspiring to see some presenter who obviously has no clue what he/she is talking about prattle on and on about the virtues of a dual core CPU (in 2012 mind you) and how 4 GB and a 500GB HDD are the bee's knees, and how it can all yours (cheap TN panel monitor included!) for the low, low, price of $1200.

A couple months ago a QVC presenter seemed particularly impressed with a 13.3 inch MacBook Pro they were selling for the "incredible" price of $1799. Same computer sold on Apple's website for $1100 at the time. What a deal.
Posted by Leann on 2013-06-24:
Although I agree that she should not keep shopping and definitely should not be using false names, I find it so disrespectful that you would assume she would be on all types of assistance and feels entitled. Although there does seem to be some underlying issues, nor everyone is privileged in life even through hard work. Everyone deserves to have something for themselves from time to time. Don't be so rude and hateful. Didn't your mother teach you manners as a child.
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Don't Buy Mattress From QVC
Posted by Rwhitetree on 10/01/2012
BRADENTON, FLORIDA -- Buy from a reputable local store you can trust instead.

Ordering went smoothly but that's where anything positive about purchasing my mattress set through QVC ended.

It took several weeks to arrive and if I hadn't phoned and emailed several times I might still be waiting months later. The promise was it would ship within 7 days, and they claimed it did.

Once it finally arrived the material on the bottom of the box spring tore when the delivery guys removed the shipping plastic. They tore it. They then advised me that QVC would ship a replacement right away, I only had to contact them. They also said they noted the damage was caused by removal of the shipping plastic on their paperwork.

I began by emailing QVC support immediately. They responded that a replacement would be shipped right away. After several more email exchanges they finally advised me that I needed to call the support number to sort it out. When I called, they said they had no record of the situation and that they would need to have a supervisor call me back. The call never came. After further calls I continued to get the same response, that someone would call me back, which never happened. During the last call I made they began accusing me of causing the damage but that a supervisor would call me back. I never received a call. Months later I still have the damaged box springs.

My conclusion is don't buy anything from QVC. If there is a problem they won't back it up. Buy from a local store you know you can trust and that provides dependable customer service.
     
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Posted by melissa253 on 2012-10-02:
At this point for your own sanity maybe you should just let it go. You said that the tear was caused when the deliver guy removed the plastic, right? So how big can this tear really be? The tear cannot be visible once you put the mattress on and make the bed. right? And if you are concerned about the tear getting bigger. maybe you can sew it yourself? I know that they should have replaced it but it's been months.

I would think twice about ordering any large items off of a TV show because you might get the runaround forever.
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Deceptive policies
Posted by Marycbrown1756 on 09/19/2012
WESTCHESTER, PENNSYLVANIA --
QVC Easy Pay, Not easy and a true nightmare

on air the hosts continually boast how simple it is the open an account and use easy pay with your first order. This is completely untrue which in my book is a deceptive business practice.

I ordered my nephew an advance order of a PS3 which Qvc cancelled stating I must pay it in whole upfront because of have no pay history with them? Excuse me? you have lost this sale and the sale of a laptop for my college age daughter. Toys R Us has layaway and so does Best Buy. I love the convenience of shopping online or by phone at unusual hours, but if QVC sold washing machines and mine was broken, I would carry my clothes to a creek and beat them with rocks before I'd give QVC my business.

QVC cancelled my brothers account because whoever lived in the foreclosed home he moved into apparently owed on orders< what does this have to do with a current occupant? You all do realize people move right ?

Also QVC will not take debit cards for easy pay although it states clearly on the customer service tab they do. If you feel debit cards or prepaid cards which I might add 1/2 of the US population has due to changes in Social Security no longer issuing a paper check and forcing many to find a way to deposit funds with lower fees than a traditional bank then you need to connect with Pay Pal like HSN and Shop NBC do, that would solve that.

Nowhere on your CS tab in help and support does it state that people cannot use easy pay on 1st order and I'm curious how anyone can build a payment history if you cannot use easy pay to begin with that is just stupid. Also it clearly states that debit cards are accepted. It is none of the CS reps business why a customer doesn't use a traditional bank and lastly if a person has their proof of residencey such as mortgage, lease, utilities etc then you need to take into consideration especially in todays economy that many people buy forclosed homes ( this in itself would indicate that someone couldn't or wouldn't pay their TV shopping bills )

Do you all have so much business that you can afford to alienate a new customer or lose someone who's shopped years simply because the bought a home ? If so I'd like your secret because the company I work for we need business so send your overages our way.

I find it apaulling that customers are misled, and once hooked in you close accts at will no explanations as I can see on 5 different complaint sites online as well as the BBB of PA. I suggest anyone considering ordering for the holidays do so now because once they demand a blood and dna sample photos of you in front of your house with the mortgage broker with a newspaper dated that day you are unlikely to get your order so save yourself the hassle. HSN has fewer payments, and charges all taxes and shipping upfront but are far more flexible with the use of debit, pre paids etc and they will allow Pay Pal in lieu of a debit card .

I found the PS3 at my local Toys R Us on advance sale and it is 40.00 cheaper and I was able to laway. Research your options, you can most likely fare better somewhere else with the hassles the QVC CS team gives you, if they even show you the courtesy of a call or email prior to cancelling your order or Closing your account with no explanations


     
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Posted by FoDaddy19 on 2012-09-19:
I think the issue with with flex pay or whatever they call it in your situation was that you tried to pay with a debit card. From their perspective that's a dicey proposition for them. If you had ordered with a credit card, I'd bet there wouldn't have been a problem.

Personally I'm against making payments on anything if possible. If I can't afford to pay for something I want in full, I don't buy it or save up until I can.

Also I've never found the "deals" on QVC/HSN/ShopNBC to be very good. Especially on electronics and computers. From what I've seen their *very* best deals are just a few bucks below that of brick and mortar retail stores, and significantly higher than the big online retailers.
Posted by farrah on 2013-01-28:
QVC just call me and i request a supervisor to do so
and took few hours.
The call(working in law i know it is illegal and it is a clearly deceptive practice TO ADVERTISE one thing, such as QVC DO ACCEPT VISA DEBIT CARD pre-pay ,
however the lady goes, name is SUZANNE or suzann:

"Well,we say subject to APPROVAL."

I go,"So your telling me the merchandise,when the
1st payment does go through,your then going to say
we will still DENY the party BIASLY,the product,
since OUR PROCESSOR DEPT.SAY IT IS A WIRED PLASTIC
VISA DEBIT,RELOADABLE CARD,even if the payment did at least go through,and this is a new customer.

THAT IS WHAT HAPPEN IN MY SISTER CASE you guys.
so we agree with this complaint on QVC,DEBIT false
advertisement and illegal practice,they will be i am sure of it working in law,head of the firm has
said,they are going to be sued more and do poorly
in sales more,and more,while HSN,NBC shop etc.and
other outlets like that flourish.I challenge her
for which i record and she AGREE when i said this:
SO,WHY DON'T YOU JUST BE FORTHRIGHT,and adage on the WEBSITE, TV Show,infomercials,late night and day by day the TRUTH, SAY,WE ARE NOT GOING TO AT ALL SHIP OUT YOUR MERCHANDISE you ordered,IF we verify,it is not a BANK-Checking Acct.Issued type
bank card.
why not be honest to add QVC Shall NEVER accept any type of VISA DEBIT RELOADABLE CARD,that is not link to a bank account.

SEE?She got silent then says Farrah...Your right,
I AGREE.
We should.
wow.
That prove #1. i know my law work for 12 yrs. in a field like this,and #2.It prove QVC is using a very bad,unlawful,illegal deceptive practive and i do pray in time,we all can get together as others
and successfully file suit.Since i work in this field,i want to try to properly assist you all in your suit if your interested email me,directly.
i write up suits each week,and i will love to see change,so no one else will be/feel bias against,
like you.and or my sister,family etc.they are now
approve at guess where today? HSN computer and they are happier.Being receive in just one day.
A LAWSUIT DO CHANGE THINGS,usually for the better.
QVC before i hang up with the last word, i let her know i am sure they will be sued as more as they already have been.

Farrah @
farrahwellslegalassistant@gmail.
Posted by James on 2013-01-29:
I purchased my first order from QVC and HSN using a debt Card no problem at all
Posted by Judy on 2013-04-15:
I have been with qvc and hsn and I ONLY USE FOR 14 years my DEBIT card. Never had a problem once!
Posted by Heather on 2013-07-12:
Very strange! I have used my debit card for almost all my easy pay purchases with QVC over the years. Never had one problem!
Posted by Nate on 2013-08-11:
The issue is with PRE PAID debit cards. If you have a regular visa/mastercard debit with your bank or credit union you should be fine. If you have a re-loadable pre paid card then they won't accept it.
Posted by Debbie on 2013-08-22:
Non bank issued debit or credit cards indicate a past problem managing money and payment history- always had , always will
Posted by Bob on 2013-09-05:
I know this post is old but I couldnt help laugh when I read it. Of course a company isnt going to accept a pre paid card for easy pay. Would you take payments from a stranger who said I'll give you x amoutn up front and I may or may not have it next month? They cant process a pre paid card like typical debit and credit cards. Gas stations are the same way. You cant use them at the pump. I don't even think rental centers take pre paid cards. You can use bank debit cards with qvc easy pay as I have. They just put a hold on the amount for 48 hours to verify you actually have the funds available. They can't do this with a pre paid card. This really shouldn't be a surprise and honestly if you can't use a major credit card or debit card that's linked to a bank account you shouldn't be buying things with a payment plan.
Posted by Lacey on 2013-11-05:
My daughter bought a tv using easy pay and a prepaid debit card with no problems two years ago. She even paid it off early. This year she ordered some items on easy pay and they called her back a few days later told her they don't take prepaid debit. They don't even know their own policies.
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Posted by Gordon.holland on 05/02/2012
The Thane steam mop is advertised as steam mop with accessories but the accessories are a separate order and are an additional cost. I don't know how they get away with it.
     
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Posted by tnchuck100 on 2012-05-02:
That's simple: It's called deceptive advertising. Very common marketing tactic used today. Ya gotta watch what they don't say as well as what they do. And be skeptical at all times.
Posted by trmn8r on 2012-05-02:
Chuck is right on the mark. If you hear what they don't want you to hear, you'll ask yourself questions like these and know before the ad is over that it probably isn't what it first appeared.
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Poor customer service reps and policies
Posted by Fauls35 on 02/18/2012
Terrible customer service and very poor policies. We received a Christmas gift that we were not going to use, so we returned it looking for a credit that we could apply to something else. There was no information on the return slip to ask for this. I called and spoke with a customer service representative and he was very short with me and said that the QVC membership works for the member. If a member gives a gift to someone and that person returns it, a note will be put on the member's account that the gift was returned. What??? Then, you can't get a credit without setting up a QVC account. After all of that, I had not received any correspondence from QVC that I had credit available, so I just called and spoke to another customer service representative who had an attitude, poor customer service skills, etc. She told me that the credit is showing on the account, but you can't see how much you have until you buy something. Then, it will tell you after you make your purchase. That is crazy. I have never heard of anything like this from any retailer. I will cancel my membership after I use only the credit available. I would not give a company that has the policies they have and the poor customer service reps my business.
     
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