Radialabs - Page 2

21 reviews & complaints.

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Misrepresentation/Financial Entrapment
Posted by on
FT. LAUDERDALE, FLORIDA -- DO NOT FALL FOR THIS PRODUCT AND THE ENTIRE FREE SAMPLE SCAM. ONCE THEY GET YOUR CREDIT CARD INFORMATION THE CHARGES BEGIN FOR PRODUCT THAT YOU NEVER ORDERED OR AUTHORIZED. THEY USUALLY CO-ORDINATE THIS PRODUCE WITH ANOTHER PRODUCT CALLED HYDROXATONE. DO NOT FALL FOR THAT PRODUCT EITHER. SO FAR I HAVE BEEN CHARGED 74.95 PLUS 141.89. NO TELLING WHAT I WILL FIND ON MY DEBIT CARD TOMORROW.
     
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jktshff1 on 01/24/2011:
got to read the fine print
1goldie2417 on 01/25/2011:
fine print or no fine print (I understand the comment and thanks) terms include 14 day trial then an 18 day something else and then a 30 supply. Totally confusing. Call their question phone and you get " Reps are not available at this time call during regular business hours" you get the same message during their regular business hours. Found another number thanks to another comment on My 3 cents and the phone service is horrible can hardly hear or have a conversation. Bottom line, a reputable company would provide better customer service. Contacted Attorney General in Florida and they encouraged folks to file a complaint with them. They could not even find the company in their data base. Not a good sign. Beware once they get your credit card look out.
Anonymous on 01/25/2011:
A reputable company wouldn't sell a product that is useless and doesn't do what is advertised.
jktshff1 on 01/25/2011:
Bad thing is ript, there are a lot of them out there.
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Thanks To My 3 Cents
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HOLLYWOOD, FLOURIDA -- First of all I want to thank this website and the person who listed their customer service number, I don't think I would have ever found their number if it were not for this website. I was also shocked when I checked my checking account number and saw an un-authorized charge on my account for $74.95, I immediately called them after finding their number on this website and got through immediately. The representative named Toni was very nice and helpful, immediately gave me a cancellation number and a return merchandise authorization number. The address she gave me to return sample was 3286 North 29th Ct., Hollywood, Fl 33020. She told me as soon as they received the sample back my account would be credited and it would take from 3 to 30 days to get refund on my account. I will ship it out tomorrow with a return receipt request. Hope this helps somebody out there.
     
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Anonymous on 04/04/2011:
I'm so glad you found help here...but please get a tracking number when you send your return. They are notorious for claiming they never got the returned items, so its best to have proof.
MRM on 04/04/2011:
Hip Hip Hooray!
oxy on 07/10/2012:
so where or what is their number????
oxy on 07/10/2012:
I tried all the numbers ....nothing works:((((
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Beware Consumer of Radialabs
Posted by on
Please Beware: I did as others have done by ordering the SAMPLE product for $3.95. I am now up to $153.95 on my checking account which was not approved nor have I received ANY product. When I called the company the man said I had the product and they had shipped ANOTHER order on the 16th and charged it to my account!!!

Please check this company out before you order... there are several people that this has happened to.

Little wren
     
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Alain on 03/19/2011:
This has been said before, but it bears repeating: Never give your bank account number or credit card number to a vendor you don't know and never to a company offering "free" trials.
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Communication Issue
Posted by on
HOLLYWOOD, FLORIDA --
I received this product two days ago. It stated in the commercial that you could try the product and return it within 14 days. If not satisfied, just call them; however, the number DOES NOT WORK.
I've tried to email them as well....no luck.
Is this company valid? I will inform my bank to block incoming charges as the company is impossible to reach.
     
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Alain on 03/12/2011:
Go to http://www.myfloridalegal.com/complaintform.pdf, http://ftc.gov click on 'consumer complaint' or call 877-382-4357 (citizen services-Florida). You can get a decent moisturizer (brand name) at your local drug store that will work as well or better than this product.
Skye on 03/12/2011:
False promises in a bottle. Here is a link that tells you why you should NOT buy their product:

http://www.beautyviewpoints.com/radialabs.html
Alain on 03/12/2011:
Excellent website, Skye!
Skye on 03/12/2011:
Thanks Alain. It's amazing how they are able to get away with it.

Some of those companies remind me of snake oil salesman.
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Scam- Radial Labs Wrinkle Cream
Posted by on
3286 M|N 29TH COURT, FLORIDA -- This company is a rip off. They get your card number, then start charging you card every 10 days. The only way to stop them is to discontinue you card. Do it right away and save some grief. Write the State of Florida and send in a complaint.
     
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Alain on 03/11/2011:
http://www.myfloridalegal.com/complaintform.pdf or call Citizen Services at 850-414-3990.
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Deceptive Practices
Posted by on
I responded to an ad for a free trial of their product. It was stated that all that was required was to pay S&H costs. Never agreed to join an auto ship program.

Now I have been charged $74.95 for the original "free" trial. I found out after the fact that their cancellation period was 14 days from the date of the original order.

This is a free trial???
     
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Alain on 03/09/2011:
Dispute the bill with your credit card company. That $74.95 sounds familiar. I wonder if Hydroxatone has changed their name? You've been had, by the way. There is no "miracle" anti wrinkle/aging cream. Shop at your local drug store for a reasonably priced moisturizer and avoid paying for Internet snake-oil.
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Con
Posted by on
I ordered this product a month ago and never received anything ..I was always a bit dubious as if it looks to good to be true it usually is. so I only ordered one of the products for 6 pound shipping cost, emails are returned and the phone no is constantly engaged but after Reading what other people have been charged I've stopped my card and am glad I only lost 6 pound...
     
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Cwazychicken on 07/17/2011:
Good thing you stopped your card, hopefully they don't find another way to bill you. You have to be very cafeful when you see things advertised as free risk trial. Because it is a risk, and its not free. And from what I read, the product doesn't work that great any ways, so you probably dodged a big bullet!
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Scam!
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HOLLYWOOD, FLORIDA -- This business has to be prosecuted for an unauthorized charge of our credit cards. If there is a class action lawsuit going on anywhere, I would like to add my complaint.
     
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Anonymous on 06/03/2011:
Have you contacted their billing department or disputed the charge with your bank?
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Protect YOUR ACCOUNT
Posted by on
Wow! I ordered this product as a 3.95 free trial offer, I did read the fine print when I opened the package. I CALLED GOT AN RMA (WITHIN 10 DAYS).I SENT IT BACK pod(PROOF OF DELIVERY). WHEN I SAW I WAS CHARGED 74.95 FOR A PRODUCT I CANCELLED I WAS FREAKING OUT!!! I WAS TOLD MY CARD # WAS CANCELLED WITH THEM. I'M GOING TO THE BANK TO CANCEL MY CARD!!

DON'T ORDER FROM THEM.....NEED TO CONTACT BANK (FRAUD) AND REPORT TO BBB...

SALLY
     
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Alain on 05/27/2011:
Report this to http://www.ftc.gov/bcp/consumer.shtm
You might also want to send an e-mail to the Attorney General to ask what is being done about this company at askDOJ@usdoj.gov
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Very Unpleasant
Posted by on
HOLLYWOOD, CALIFORNIA -- I called to cancel subscription and the person I spoke to was REALLY rude. And of course when I asked to speak to someone above him, was put on forever hold. This product does not work....and the customer service is even worse.
     
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