EVERYWHERE, WASHINGTON -- I bought this power supply cord for my laptop, pretty expensive, but it came with more than others. I thought it was going to be great, boy was I wrong!! After a month or so, I was sitting on my couch, watching tv. I heard an electric buzzing shocking noise. Looked over, the enercell power supply adapter was on fire!! And the funny thing was, the laptop was not even plugged into the power supply cord. The battery pack was on fire, smoking up the house.
It was lying on the floor next to my couch, and it even caught the leather on fire and burned a huge hole in it. Smelled the house up for days! When I saw the fire, I obviously put it out with water. What was I supposed to do, watch it burn the couch or the rest of my house? No! Well, after about a month of emailing back and forth with a radio shack safety specialist, they were having an outside engineer check it out.
The conclusion was "we will respectfully deny the claim that our product was at fault" so I read the attached report that the engineer found. And it said that it is determined that the failure experienced was a result of significant moisture/liquid exposure (i.e. Water immersion) which it was not!! I obviously had to put the fire out with water!? I am never going to buy anymore products from enercell again, and especially not radio shack. I will tell all of my friends and family to do the same. Never again radio shack, never again!
I have worked for RadioShack for 2 years now. I have worked my way from employee to Management, and have dealt with all kinds of crazy things throughout that time. These are a few things for everyone: For customers: Our Return Policy is extremely lenient, but this is a BUSINESS that we run. For all returns, we do need to ask your personal information, that is for the fraud department. This protects you, as well as it protects the business in case stealing starts happening from the inside.
Checks do take 15 days to process through OUR system, and we cannot bypass this, we will lose our jobs. I know most of you reading this are completely honest people, but there are people who aren't. My store has been a victim of fraud that has happened this way before, and when it does happen, it is taken out of management's personal paycheck. Our return policy is 30 days to get your cash/credit back. Beyond that, if it is in perfect resellable condition, we can give you a gift card. There is no other place that can do this, and yes, we do believe in customer service.
If your item is broken because YOU broke it, again, it is taken out of management's personal paycheck. The back of your receipt says it needs to be in "new, resellable condition". Putting a fuss so your item is refunded may make the difference of a manager being able to pay rent or put food on their child's dinner table because YOU broke it. If it doesn't work due to actual defect, we are always more than willing to refund or replace, you don't have to worry at all.
Treating employees or managers with disrespect does not get you anywhere. Just because we may not have a store the physical size of Best Buy does not mean we do not know how to run a business. So many times I see parents come in with their young children and start SCREAMING at one of my employees because of this or that. Do you really want to teach your children that having a temper tantrum loud enough will get you somewhere in life? Stay calm, keep yourself in check, and generally we can work with you on whatever you need or want.
Service plans truly are worth it on a lot of things. True, not everything. But cell phones, digital cameras, home phones, anything more than $100 bucks it should be something to seriously consider. This is not just so "we make money". It's to protect against what YOU do to it. Your kid takes the item out in the rain. Someone spills something. You blow a speaker. You yank on a cord wrong and it comes loose. There is a bad storm and something got fried. Don't get mad at us because we offered it to you. Every electronics store offers these, and it's for a reason.
Electronics are made of such fine components any part could overheat for this reason or that. The biggest thing you should consider buying service plans on are anything that could need a battery replacement. So many times I have customers come in so mad because they have to spend $80 on 4 new batteries for their 4 handset phone, when 2 years ago someone offered them a $10 replacement where they could have gotten them for free. RadioShack is the only place I've heard of that gives you the free batteries included. Take advantage!
Females in your RadioShack generally know more than the males. Don't just pass us by. We had to work harder to get to where we're at, because there are more sexist people than not out there. I've been a manager for 2 years now at my store, and many times even in a full suit I will greet a person at the door, and they will walk right past me to my newest male associate to ask for advice on some electronic component. Guess who the male employee comes to if he doesn't yet know the answer? Me, and generally yes, we do know the answer. Keep this in mind.
If you ever do have an issue, especially related to customer service in a store, talk to the manager! If they're not there, call the next day and get ahold of them! That's what we're here for. If we don't know that one of our employees disrespected you in some way, or you feel didn't treat you fairly, talk to us! We can fix most issues for you ourselves.
To employees- If someone comes in screaming, irate, how you handle it can really change a lot of things. If you have questions on how to handle a customer like this, please don't hesitate to talk to your manager. Our goal is to keep customers and make them happy, not fight and snap back at them. Do not take it personally, most angry customers had something else frustrating happen that perhaps one little thing tipped them over the top. They are just there to vent, you can generally have them leave with a smile.
To FEMALE employees: Yes, there are a lot of sexist people in the world. Males and Females alike. Just remember, you worked your way up just like anyone else, and don't let it get to you. Unfortunately being looked past because you are a female is part of the job. If you take your time and really show them you know what you are doing (and yes, this is a lot of extra work sometimes) they will always come back to you.
One of my RadioShack mentors is a woman. She has been at her store for 15 years now. It took her a long time to Win over her customers, but now she has built such a strong customer base that people come in from an hour away just to see her, and she is always busy with customers. She generally pulls in literally her entire stores sales plus some on her own. Learn your job. Yes, you need to learn it better than anyone else because you WILL be tested. Take pride, it will pay off.
The entire point of this is basically if you are an employee, see where the customers are coming from. If you are a customer, treat us with respect, do not try to "get away" with things (because most businesses that I've ever dealt with are much more strict on whatever policies- check up on this if you don't believe me). We are here to run a business. In return, we will always bend over backward for you.
SURPRISE, ARIZONA -- I purchased a cell phone from Radio Shack and was offered a warranty that would replace my phone if there were any issues with it. I was told all I need to do is bring the phone back, they would ship it back to their warranty team and once it was received I would be sent a gift card in the amount of the phone I purchased. So I purchased the warranty thinking if anything happens to my phone I would get a brand new one, like I was assured.
Well, over the last few months my phone has been crashing and/or rebooting on me for absolutely no reason, like there is a short in my phone. It`s gotten to a point this happens daily so I decided I would take advantage of the warranty I purchased. Well, I took my phone back and explained the situation. The guy at the store was helpful. However, when he called to talk to the warranty department he was informed my warranty was a "repair" warranty which is absolutely not what I was told I was purchasing.
They told me to send my phone back and they would try to "fix it" and if they can't they would send me a gift card. When I told them that's not what I purchased they told me that they do have a replacement warranty but I purchased the repair one, which is not what I was told I was buying. Had I known that they were going to pull the old bait and switch on me I would not have wasted my money on this warranty.
What makes this even worse is the store manager is the one who sold me the phone and replacement warranty. He is the one that told me that they would replace my phone if there was a problem within the first year. I even confirmed that with him before I purchased the plan otherwise I would have not purchased the warranty. Now that there is a problem they are telling me that I don't have the right warranty. I feel like they pulled the bait and switch on me and totally ripped me off.
CALDWELL, IDAHO -- I just signed up for a new contract with Sprint about a month ago and I went back to the store where I had started my service because the phone that I purchased was having issues. I ended up getting a different phone. It was a bit more than what I wanted to spend but the sales representative ** had guaranteed that if I came back into the store that weekend the store was going to have a sale on the phones and I would be able to get a price match on the phone meaning that they would give me the sell price that the phone was selling for that day.
So I went back just like he said. I explained my situation to the sales representative that day and he stated that they were not allowed to do because I had passed my thirty days of return policy. I explained to him my conversation with ** and told him that I was just in here three days prior the sales representative told me that ** did not know what he was talking about. I responded by asking then why is he an assistant manager. I had no choice but to leave feeling betrayed and lied to.
The next day I got a hold of ** at the store, told he what had happened at the store. He told me that they should have been able to have gave me that price match. He had me go down there and when I got there he told me he had some bad news, they were not able to do the price match because I had already went over my thirty days but I told him what he had guaranteed that I would be able to get some of my money because I had just paid more for this phone compared to the phone I had prior and it had only been three days that went by.
He apologized and told me that he could do nothing maybe just give me back the old phone back with the additional money that I had paid for the new phone. I told him that was fine then he said that he would have to get an okay from his manager and give me a call back. An hour went by until they returned my call and it was not even him it was another employee that told me that there was nothing that they could do for me about my refund so then I asked to speak to the store manager. She told me that there was nothing they could do for me.
I explained to her that if ** would have not told me about the sale that was happening and his verbal guarantee of getting a price match I would not even have been in this mess. She didn't care, she didn't even offer a apology for the false statement that her assistant manager **.
As for ** I felt like he just ignored me and avoided himself to call me back and apologize for false assurance. I would of really have appreciated if he would have just stepped up and stated that he was wrong but he didn't. He allowed others to do his dirty work for him. I strongly recommend to not allow ** to sell you a phone because he gives false information just to get people to purchase a phone.
ANKENY, IOWA -- This guy fulfills every single one of the stereotypes of salesmen. He was pushy, convincing, and I actually thought that he liked me as a person and wasn't just looking for a cheap sale. I went into the Ankeny Radioshack looking for a cable, but soon got into a conversation with a clean-cut person who started me on the topic of cell phones. To be honest, he didn't lie to me, except perhaps by omission.
He ended up selling me an AT&T phone with "3G coverage." I forget what it's called all that's under the battery is a bunch of numbers. Surfing the internet from my phone was enticing, because I hate to be stuck at the office or at home waiting for an email that never seems to come on time. He said that he routinely got speeds that were in approximation to a DSL line. I have a DSL line, and I knew that it was a good thing, because mine was very fast, and I didn't have to wait for pages to load like I used to.
Needless to say, I was told that internet wouldn't be an issue in terms of cost, that the phone came with an unlimited data package. The bills are sort of steep in my opinion, but that's not what I am complaining about. What I AM complaining about was how I was treated when I returned with the phone and all the paperwork about a week later (to the day it's been about a month since this whole problem has been resolved).
What sent this whole chain of events into play was that I talked to a techie coworker who stated that my phone was not '3G' capable, and even if it was, '3G' was not available in my area. What?! He was so insistent that it was! I also noticed that the phone was NOT as fast as DSL, and I talked to my coworker some more. He pulled up some tool and showed me that my speed was 7 kb per second.
I don't know what that means exactly but he said that it was about 100-times slower than DSL. I soon realized that when I tried to go to another more high-data site than my original email inbox (the thing that I checked the most). So I took the phone back and told him about it. He stated, almost verbatim, that "he [coworker] didn't have a clue as to what he was talking about." I told him that I did tests and it looked like my friend was right. He told me that I didn't know what I was talking about!!
So, I just asked him if I could return the phone. He said I could as long as it was within a month. I said "OK it's within a month here you go," but he needed to see my receipt. I was told when I purchased the phone that my receipt would be kept track of electronically!! Hence the forceful taking of my personal information, which I disapproved of. I told him about this but he said that the electronic receipt didn't count, that I needed the original.
I was getting frustrated at him at this point, but I kept a cool head, because I knew that I wouldn't get anywhere with anger. So I said that I would be back with the receipt and went to my house to look for it. I found it and returned. This time, he stated that it was too far out to be returned. Did this guy think that I was an idiot?? He turned and smirked at a coworker.
I asked to see a manager and that's when he got hot under the collar. He said "He's not here." Then I was going to ask him for a card of his but he said "I AM the manager!" His face was red and he was furious at me. I guess that he thought I was going to complain about him, but if he had stopped there I would have just looked for a resolution to the whole situation and gotten return for the phone.
He swore under his breath at me and started maniacally asking me if I knew who he was. I said that his nametag said **. He asked me if I knew who his grandfather was. I said no and that I just wanted to return the phone. I was still not upset but I was getting frustrated at this schizophrenic behavior.
He took the phone out and said that there was a scratch on it, and the phone had to be new. He showed it to me and I couldn't really see how a scratch of that size could be a factor in returning the phone. Then he said that he would be back and he walked off. He must have been gone for ten minutes and then he came back and started typing on the computer. I just stayed over by the TVs because I didn't want to upset him anymore. Then he started asking me for information and he finally did the return.
All in all, this ** guy has some major issues beyond the scope of the job. I have later learned from my3cents that workers are paid on commission basis, which could have been the reason why he pushed me so hard to get the phone. However, I don't think that I deserve to be treated as I was. No one does. I don't deserve to be mocked openly by someone who obviously thinks himself too good to be working for Radioshack..
I may consider going back to Radioshack, because it still has a lot of stuff that I find interesting, but definitely not at that store while he is working. Hopefully his behavior can be changed with some counseling, but besides that, until it is, I don't feel that he is suitable for that sort of work. He is too emotionally charged to perceived wrongs, in my opinion.
Anyway, this is not a complaint about a whole company, but rather of a given individual. I don't hate Radioshack now, despite him, and neither should people who read this. Just please be weary of the Ankeny store, and of a person there who obviously has some issues with you returning phones and interfering with his commission.
NEVADA -- As an employee at RadioShack it is very difficult to get by financially. They expect so much from me and pay me $7.65 an hour, plus commission. But, at the store that I work at it is such a dead store and we get no business. Therefore, there isn't much to make in commission. We are required to take numerous training modules when we are first hired, and throughout our employment we are required to take a new training every two weeks or so.
I have had so many problems with this company. Some of which I think is absolutely wrong and wouldn't happen in any other work place. I worked at a different store before this one and I had a customer come in multiple times a week asking me for my phone number and if I wanted to go skiing with him or numerous activities. Keep in mind, I am 19 and he was about 42. I refused his offers many times. He called the store asking for my number.
Finally, I told him I was 17, thinking maybe if he thought I was a minor he would leave me alone, right? Wrong. He continued on and on. I had asked my manager many times to get this guy to stop, my manager told me "If he keeps spending money in our store I'm not going to say anything to him." I was shocked. Seriously, he is harassing me and you're just going to let him get away with it.
Finally, I asked my DM if I could transfer to another store. He asked my reasoning, so I told him exactly what happened. He told me that it was not a valid reason to request to be transferred. He said I needed to fulfill my duties to the store. I once again was shocked. Seriously, fulfill my duties. My goodness. After that call I called HR. I was transferred in three days. After I got transferred it seemed as if he was trying to retaliate against me. He told me I was on a week trial.
Basically, I had to prove myself 'worthy' to work at RadioShack. Since, I need the job, I just acted like normal and did my normal tasks. I did call HR again to complain about the retaliation. He (my DM) also yelled at me for taking a couple of days to cut out, organize and place 500+ price tags. I flat out said to him, I would LOVE to see you do it in one shift, then I will know that it is possible.
I really wish that I could find another job, but in my area there isn't much. I just can't stand working at RadioShack any longer.. People have posted on here RS employees don't care about their customers. I personally do care. I take my time to help each and every customer. I have quite a few customers that go out of their way to come to my store. I feel that I have to be considerate of the customers because if I was their customer, I would expect the same service.
RS expects you to sell cell phones out the wazoo. Honestly, everyone already has a cell phone. People may want to upgrade, but who wants to sign another 2 year contract. It's stupid. They have idiotic 'goals' that you must meet. You have to sell so many dollars per hour per ticket. You have to sell so many dollars worth of batteries. You have to have accessories with cell phones, mp3 players, TV's, laptops...
If you don't sell accessories with those, your percentage goes down and you get written up. If you don't sell enough service plans (extended warranty) you get written up. If you don't sell your 'required' goal for cell phones for the month you get written up.. If you fail to meet your "goal" more than twice (I think) you get fired. We used to have a policy that if a manager didn't get 7 cell phones sold in a week he was fired. WTH?
Not that many people are going to come to RS to buy a cell phone. Yes, our prices are a LOT cheaper than other stores, and we do not have mail in rebates. But, what average customers knows all of that? We have to do planograms almost constantly. We have to work our butts off for nothing. I'm just sick of trying to meet their 'goals'. They are just a bunch of dumb ignorant people sitting up in offices making rules that they think people can abide by. Sorry RS you're wrong.
TEXAS -- On 11/22/12 I ordered an Xbox with free promotional headphones from Radioshack.com. I returned them to my local Radio Shack store on 11/30/12 (found a better deal). I opened the shipping box only to confirm both items were there, but I never opened the box containing the Xbox or the package with the headphones.
The store manager (Oaks Mall, Gainesville, FL), **, and employee **, explained they could not refund me for returning an online order. Radioshack.com states that you can return items to a Radio Shack store and provides the steps you must follow in order to do so, unless the packing slip indicates the item must be mailed back. If their website policy stated that online orders must be mailed back or if my packing slip indicated that, I would have mailed it back.
However, nowhere did my packing slip & order confirmation state that this purchase can only be mailed back for a refund. ** explained what they can do is ship my purchase back via her regular Federal Express guys who deliver from and ship to the Ft. Worth TX warehouse for her every day. Then she explained when the warehouse receives the package, they will process my refund. She provided me the tracking information from the shipping receipt she filled out. The items were shipped back in the same box they came to me in.
On 12/4/12 that tracking info confirms the box was received and signed for by **. However, the only item they acknowledge that was returned were the free headphones. Radioshack.com says b/c the Federal Express shipping receipt lists the weight as too light for an XBOX, they only refund they processed was $0 for the free headphones.
** confirmed for me that she ALWAYS ships back to the warehouse listing the weight as 1 pound, b/c the weight doesn't matter b/c they are using their own Federal Express delivery account. I returned my purchase unopened to Radio Shack which the website says is one of two ways to return an item. Two Radio Shack employees confirmed I returned these unopened items. This company owes me $180.19. Fair warning if you elect to patronize this company.
Update 12/31/12: The local store processed my refund. They admitted the error was on their part for not refunding me when I originally returned the unopened items to the store. At this point, either the warehouse improperly cataloged it upon arrival or the XBOX was stolen after it left the Gainesville store, either en route or in the warehouse.
The local District Manager and Store Manager did their best for me and were able to confirm the box weighed 8.5 pounds when it left Gainesville, and during at least one of the Fed X transfers, and apologized for not simply refunding me in the first place when I returned the item to the store. While I will never again order from Radioshack.com, at least my local Gainesville Radio Shack eventually made it right.
The local Radio Shack refunded me in full.
BELLEVILLE, ILLINOIS -- I am writing in reference to a recent encounter I had last night at the Belleville Crossing Radio Shack location, store number #01-6605. I went there to purchase a Cricket Huawei Mercury Ice phone. The first mistake was that I was not greeted and had to actually go up to the counter and approach **, a sales rep, rather than her approach me. **, the store manager was unable to do so because he had a customer and ** was counting down the till which were perfectly fine.
I ignored her lack of experience which was evident in her inability to retrieve the desired phone unbeknownst to me that mistake number two was fast approaching. As ** rung up my transaction, she forgot to add on the rate plan which caused both ** and ** to come to her aid, giving her different instructions. Nevertheless, I waited patiently as ** made her re-ring the transaction the correct way. Before we finished the transaction, I asked if I were receiving the advertised "$10 for every $50 spent promotion" being that I spent $216.
I was informed by ** that 1) ** had completed the transaction, 2) they could not offer me the promotion because I bought "airtime", 3) You just missed out this time. Let me mention that ** went to the back to speak to **, the store manager which meant arguing the point was moot. I was dumbfounded because I had all three associates which included the store manager and was not offered the promotion - not even when the two "experienced" sales reps came to ** aid.
I thought that the purpose of training was to correctly show the trainee what to do and also to model appropriate actions when an error is made and the customer was at no fault. I did not know I had to suggest promotions that are plastered ALL over the windows and throughout the store in order to receive them.
I am going to post this on Facebook and other consumer sites because I don't believe that they were fine with making me lose out on $30 on the phone and possibly $10 on the plan. Over the last 35 days I have spent almost $600 at Radio Shack purchasing phones and am now of the opinion that I will definitely take my business elsewhere.
KETTERING, OHIO -- I went to the Radio Shack store on December 17, 2008 and at 5:34 pm I placed an order through a sales person and was told it would be shipped to the store to save me the shipping cost. I gave him my information and my credit card and was told that it might not be here before the 26th unless I wanted to pay for the faster shipping, which I declined. I was given a 2 page receipt showing what appeared to be all the pertinent information> There was nothing on this receipt about any refund or return policies (special or otherwise). On 12/17/2008 at 5:34 pm I received an email.
The next morning 12/18/2008 (prior to 10:00 am est) I called the online customer service and asked to cancel the order and said I did not want it put on my credit card. The young man I spoke to said it was in processing and he did not know if it could be canceled. He said I would get an email which would state if it had been canceled or shipped. He told me that if it could not be canceled, I would have to wait until it came to the store to cancel my order.
While this states there will be a return form included with the package - again there is no specific information and nothing about not being able to cancel the order when it comes to the store. On December 23 I receive a phone call from the store telling me my package is in. When I get to the store, I said I wanted to cancel the order and the man said that they would have to ship it back and then I would get my money back. I said I did not like that, I did not want the product.
He said that was the only option. I then had to sign a paper saying I had received the item and then another paper stating I was returning the item. That sheet a note that stated that I would receive my refund within 10 to 15 days after they receive the product back at the processing center.
When I got home, I called the customer service line and asked to speak to a supervisor - he said the same thing and said he could not do anything to help me. I feel this is totally unreasonable and unfair as I was not given any of this information at any time during the entire 7 day process, plus I never had actual possession of the product at any time.
Bought a set of wireless headphones to replace the realistic ones that lasted for years. After about six months quit working. After reading the manufactures 1 yr warranty, the warranty told me to take the product and receipt back to place of purchase. First try, yielded nothing but the runaround. I asked not for a refund or replacement but help on the warranty. The associate said that it was after 90 days. I know that, I'm doing what the warranty told me to do. The associate then said that he couldn't do anything, the manager would have to decide and he wasn't there.
Next try, same thing. I didn't want a refund I wanted help with the warranty. The warranty that said to take it back to the store. It is after 90 days won't do anything and I need to contact the manufacturer, said the associate. Funny thing is Auvio premium products can only be bought at RadioShack outlets. It is almost like RadioShack contract manufactures them. I would say that almost makes them the manufacturer. "The warranty says take it back to the place of purchase", I said.. nothing.
What was upsetting is that this time the manager was in back, but wouldn't come out and tell me. The manager let the associate handle the situation. I do need to say that after a while they did say if that they would send them in that it would cost $20. By that time I was upset enough that I was done. Why wouldn't they offer that suggestion at first, that was the help I was asking for. However, after the runaround, the lack of urgency, and making me feel like a bother to them, I was done.
Again, let me be clear I was not asking for a refund or replacement but help in the warranty. The warranty that said take it back to the store. Thinking back, I do not remember ever receiving bad service from RadioShack. However, after this episode and reading that others have had the same experience, I'm done with The Shack.