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Return Policy
Posted by Clocey on 07/09/2005
ARKANSAS -- I purchased a Pc Joy Stick at the Radio Shack in a city 50 miles from where we live. I was told at the time of purchase that I could return this item at any Radio Shack store if it became necessary.

The Pc Joy stick did not work with my game so I took it to a radio shack store only 14 miles from my home. They refused to refund any money because they said it was not a Radio Shack item. I bought it at Radio Shack so why wasn't it a Radio Shack item. They refused to refund the money and said I would have to take it back to the store where I bought it.

If you buy an item at Radio Shack you think it is a Radio Shack stock item, right? Wrong. The stores are purchasing items from other wholesalers and pawning them off as Radio Shack merchandise. Buyer beware!!!! I learned a very valuable lesson and will not be purchasing anything from Radio Shack again.

     
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Posted by AZJEM on 2005-07-09:
Didn't you have your receipt to proove that you bought it there? If you have that, then how could they say it isn't their item?
Posted by Jlpro on 2005-07-13:
You are right in assuming that Radio Shack is Radio Shack, however there is an exception.
A franchise store carries different items and a company store can not return it if it is not a item they carry. But they should have told you this up front! I will no longer shop there either!
Posted by TIHZ_HO on 2005-12-06:
It seems that you bought that Joy Stick from a Radio Shack DEALER store who are able to sell items not carried at Radio Shack owned stores. This should have been explained to you.
Posted by Gosroth on 2006-04-19:
The reason why the return was refused was most likely because of the fact the customer must not have had a reciept and also, depending on the volume of the store, it may not have the same products. Also Radioshack carries products that other companies do such as the joystick. For example, Radioshack carries a Saitek (sp) joystick which is also sold at compusa, frys electronics, electronics boutique, etc.
Posted by ConstantConsumer on 2006-10-01:
fact is, there isnt any type of explaination at the POS, and i even get that at walmart.


not going to shop at the "shack" anymore
Posted by dlf on 2006-11-26:
Radioshack basically sucks at customer service. I have had bad experiences at the Boston Radioshack store on Boyleston Ave regarding returns and exchanges as well. If they handled returns and exchanges like Target, Kmart, Walmart, or other stores, I might still shop at Radioshack.
Posted by larryjimmy on 2006-12-25:
A radio shack dealer is basically like two stores. If you buy something that is a radio shack product then yes, you can return it to any radio shack, including a corporate store. But these stores are only required to have a certain percentage of radio shack merchandise and anything else they stock would have to be returned to that store. It wouldn't make sense for radio shack to accept a return for something that you bought at "Fred's Hardware Store" just because Fred's was also a radio shack dealer.
Posted by RADogmeat on 2007-04-06:
I work at Radioshack and for two years have never encountered a product that can be returned at one store and not another. To say Radioshack sucks at customer service because you have been screwed over and some people on a complaint-based website agree makes no sense. There are also many people that go in with an issue and leave with the solution. These people are happy and don't go on wbsites to complain.

In this customer's case I would have made the manager at the closer store get a district manager on the phone to explain the situation. Nobody hears your complaints when you just leave the store unhappy. Make the manager call a superior and bug them and you can bet that the manager will be more helpful in the future.
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Rebates are a scam
Posted by Mr Wonderful on 01/20/2005
DENTON, TEXAS -- Last July (04) I bought a Compaq laptop from Radio Shack, it came with a $150.00 rebate. This was what closed the sale, the rebate. The sales clerk cut the UPC off the box and stapled it and the receipt to the rebate form. I had filled out the rebate form and the Store Manager looked it over before folding it neatly and putting it in the envelope. He checked it over real well, even the mail to address.
I waited the eight weeks and then called the rebate center. The woman told me it has been processed and was in the mail. Ya Right. Two weeks went by, called again and they played phone tag for fifteen minutes. I finally gave up. Anyone care to join me in a class action law suit?
If you do call me 206 930 5694. Never again will I ever buy something with a mail in rebate.
     
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Posted by firethorne2k on 2005-01-21:
I wouldn't recommend posting your number on a public forum.
Posted by tander on 2005-01-21:
I've never had any problems getting rebates back
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Mandatory Upsell
Posted by Napoleon, OH on 03/02/2011
I wanted to buy a Virgin Mobile Optimus V phone. I checked the Radio Shack web site, and saw that they had them for $149.99. I then checked availability at the Radio Shack located nearest to me.

The site said it was in stock at the Radio Shack store in the Defiance, Ohio mall. This is as bit under 20 miles from where I live. I drove to the store, and found the Virgin Mobile display models. I then asked if the phone I wanted was in stock. Yes it was.

I was ready to buy the phone when the clerk asked me if I was already a Virgin Mobile customer. I answered that I was. He then told me that I was REQUIRED to buy airtime. I said no.

I asked if the phone was for sale or not. He said that I HAD TO BUY AIRTIME TO BUY THE PHONE. I do not take orders from sales clerks. He stated that it was store policy that that I buy airtime in order to buy the phone. I responded that that I did not care about the store policy.

If I wanted a cup of coffee, I would go to a restaurant and order one. If the waitress told me that I could only have coffee if I bought a piece of pie too, I would get up and leave.

I do not want or need to buy additional airtime. I have enough already and simply want to buy a new phone. The store policy is that customers must buy what the store tells them to buy. My policy when someone is trying to upsell me is to take my business elsewhere.

Is Radio Shack doing so well in this economy that they can afford to turn down sales and lose customers?

The clerk said I could come back and talk to the manager. I intend to do just that. Hopefully he or she will be more reasonable, and I will be able to buy the phone that I want.

If I don't receive satisfactory service tomorrow morning, Radio Shack has lost a customer forever.
     
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Posted by MacOSXpert on 2011-03-03:
I can't wait to hear how it goes.
Posted by leet60 on 2011-03-03:
The prices you pay at retail for mobile phones are far less than the cost outright. The carrier subsidizes the price and recovers the additonal cost by selling the customer airtime.

Although this is a newer model, I can tell you the Optimus One is currently selling from suppliers at around $300.00.

In the retail setting the phone is generally locked to a carrier in anticipation of you purchasing a contract and/or airtime on a prepaid device. The sales representative was correct in telling you the phone cannot be purchased (at least at that price) without airtime.
Posted by Kurizumaru on 2011-03-03:
I'm anxious to see how this went too. Let us know OP and good luck!
Posted by Ytropious on 2011-03-03:
I wonder if that really is "store policy" or if it's just THIS store's policy. There is a word for this type of selling I learned in one of my college classes. I forget what it's called, but it's illegal in most forms. They get commission, which is probably why he was forcing extra sales on you.
Posted by Zapped123 on 2011-04-03:
Unless there was a sign that stated you "had to purchase airtime" to get that price than it is "NOT" Company Policy to purchase airtime. It looks like they were just trying to make some extra money, but you don't get anything really for selling airtime. So there really isn't anything in it for the store.
Posted by D. Aliff on 2011-04-07:
The associate is correct, it's not just that store's policy, it's a RadioShack policy. As far as commissions go, thanks to Enron (I believe) the commission RS employees receive on air-time is almost nothing. You sell a $20 card and get $1.50 in sales credit, take 2.5% of that as actual commission and you've made $0.04 on your paycheck.
Posted by mashem on 2011-05-11:
^ Wrong. If the phone is sold with at least $10 in airtime (the minimum amount we can sell), we get $5.00 in commission. There is a $5.00 spiff amount with a NEWLY ACTIVATED prepaid phone. However, if you ring up airtime with the phone, the POS doesn't know any better and just chalks it up as a newly activated prepaid phone.
Posted by Radio Shack Employee on 2011-06-06:
You are not required to take the airtime, however it's a common trick we use to get our 5 dollar spiff on prepaid sales. The truth of the matter is, 5 dollars not withstanding, if we sell you a prepaid phone with no attach (like a service plan, air time, or accessories) our boss will either threaten to or just straight up fire us. Chances are if you had a bad experience at a radio shack, you can tally it up as pressure from management (or it's possible the guy you talked to was just a dick.)
Posted by know_what_youre_buying on 2012-02-08:
the associate just didn't want to get chewed out for selling a prepaid with no airtime. The company make its employees prefer losing a customer than selling prepaid.
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Employee Perspective
Posted by Cschic on 11/09/2009
I am a full time sales associate at Radio Shack, and after reading some of the posts here by customers and employees, I thought I would share an experience of mine.

A customer (an elderly gentleman) came into my store a couple of weeks ago, angry because his cell phone charger wouldn't work and he felt the AT&T store's prices were too high. My manager told him he was eligible for an upgrade and he could get a free phone that comes with the charger. He bought the phone, and left much happier than he came in.

Fast forward a couple weeks, and he comes charging into my store, waving his phone in my face saying that it doesn't work. I politely asked him what the problem was, and he practically threw his phone at me and said "You figure it out". I turned it on, and it turned off again right away. I asked him if he had charged it, and he said he had. I plugged it in to one of the chargers we had in our store and "magically" the phone worked. I was able to make phone calls and everything. When I unplugged the charger it said "battery low" and I asked him if he had his charger with him, so I could see if there was something wrong with it. He said no and that he wasn't going to waste his time going to get it. He then began screaming about how he shouldn't have a problem with the phone after two weeks. I tried explaining to him (though he interrupted me several times) that sometimes electronics JUST DONT WORK, and that I would GLADLY exchange the phone and charger for a brand new one as long as he had the packaging and receipt. He replied with "this is going in the garbage" and stomped out, screaming about how he would never buy anything there again.

The reason I am writing this is to give everyone an idea of some of the people we deal with on a daily basis. I am very well versed with electronics, and I am ALWAYS pleasant and friendly to my customers, even though they are not always that way with me. Just an FYI.

     
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Posted by old fart on 2009-11-09:
Not everything is the customers' fault....

See my review date November 7th titled "My $500 scanner is impossible to program"...

Us "elderly gentlemen" aren't always at fault...
Posted by cschic on 2009-11-09:
I understand that not everything is the customers fault. And in your case, the scanner might not have been able to pick up those channels because some police stations actually use a special password or chip. Of course the associate that helped you might have been an ignoramus. But in my situation, I was nothing but friendly to the customer and he treated me like dirt. I have a lot of regular customers, and most of them are older and very pleasant and fun to be around.
Posted by jktshff1 on 2009-11-09:
OF, we are more than not, especially if we ain't IBM Compatible, like a lot of old timers are.
Posted by PepperElf on 2009-11-09:
csc and don't forget sometimes there isn't anything you can do to make someone happy...

cos sometimes you can't fix stupid.

believe me i've seen my share of stupid "customers" where i worked on computer trouble calls... issues where it was basically PEBCAK

(problem exists between chair and keyboard - aka the computer user is stupid)

=)
Posted by Anonymous on 2009-11-09:
Pepper, that's also known as the ID 10 T error
Posted by Anonymous on 2009-11-09:
I'm still perplexed why Radio Shack employees post out here so frequently to defend the company or provide some kind of insight. I don't see any other company's employees doing the same thing as consistently as RS.

I think they have a very clever marketing/customer service campaign underway to bolster their image.
Posted by Anonymous on 2009-11-09:
Sounds as if the customer thinks you only have to charge the phone one time.
Posted by PepperElf on 2009-11-09:
that too yaya :)

sherriff i'd hate to see that man's gas tank too.
maybe he gets a new car every time it goes empty... or screams at the dealer...
Posted by cschic on 2009-11-09:
Mundo, I can't speak for the other posters but I posted mostly because it seems like a lot of people feel that Radio Shack employees are rude or don't know anything. I just wanted to show that it is not always the case, and that customers can be just as bad. Not all, but some.
Posted by Anonymous on 2009-11-09:
Cschic, just an FYI, you guys lost me when you started demanding my name, phone number etc just to buy a pack of batteries. Stupid move by RS, I buy them from Costco now.
Posted by TGT101 on 2009-11-10:
superbowl that very well might by but why take it out on the employees?
Posted by Anonymous on 2009-11-10:
I've never met a rude RS employee. I think they come here and defend themselves because they (at least many of them) have received good customer service training. I see customers being horrid to employees a lot anymore and it's not right, and it's not fair. When did the world get so mean? TNS is right. I bet the guy thought he only had to charge the phone one time and it just stays charged.
Posted by PepperElf on 2009-11-10:
the people @ RS have always been nice to me too.
Posted by Anonymous on 2009-11-10:
TGT, I am not taking it out on the employee's. I just have taken my business somplace else. The first time they asked I was very nice and said no, and never went back. As a bonus Costco has much better prices too. I don't know if that flawed policy is even still in play.
Posted by Anonymous on 2009-11-10:
You gotta like Costco because they never ask for your name. They don't want to know anything about you. I doubt they even know any of their customer's names. You can just walk anonymously into any Costco and buy anything you want without them ever knowing your name, home address, email, work phone, home phone, etc.. You're just a totally anonymous nobody when shopping at Costco.
Posted by PepperElf on 2009-11-10:
and the asking for the name thing heck that helped me out last year
when i bought my nephew an ipod charger from there, his parent's info was in the system so i had the warranty made out with their info :)
Posted by D. Aliff on 2009-11-22:
Yea, that happens a lot.

And to the person saying they never see other people defending their company:

We defend our company because people blame US for things that THE COMPANY does. THE COMPANY required us to take your name, but somehow WE are too pushy when asking for your name.

Also, I can't count how many times someone has came in without a recipt, and when a ticket lookup is offered and failed, the phrase 'well why didn't they take my name?!?' is yelled.

OP is right, we get a lot of dumb customers coming into the store asking a lot of dumb questions and making a lot of dumb complaints and being very rude about everything they do. There's nothing wrong with not being educated about something, but when you act like me trying to educate you on the product you're inquiring about is a dis-service, that's when we get kind of combative.
Posted by WOWreally! on 2009-12-02:
now dont get me wrong i dont mind going above and beyond because poeople dont understand how something works but when someone storms in mad at me because of their own ignorance i couldn't be bothered as old fart will tell you based on my post in his post lol.
Posted by D. Aliff on 2009-12-07:
It's different when someone doesn't understand and wants to listen, I don't like when someone doesn't understand but thinks they DO understand and they don't want to listen.

Dude came in for a laptop charger, said he lived in a city that's about an hour away from any other corporate RadioShack. I told him if he bought it and it didn't work, he'd have to drive all the way out to bring it back, that it was better to call with the model number and I'd hold one for him or tell him how to order it online.

Instead of listening, he just kept telling me that it was a Dell, then finally says "If you don't want to sell me the damn thing just tell me!"

Like, I'm just trying to save you the headache of having to try it, it not work, and driving all the way back out here, but because you don't want to listen you're angry with me.

Really, I just don't like people who come in and don't know very much about what they're asking about yet refuse to listen to anything you tell them about it.
Posted by pbsteve on 2010-10-25:
I just have to add for superbowl up there... Cosco requires membership the last time I checked, so of course they don't ask for your name or address, they swipe your cosco card that has all of it on there already.

People amaze me sometimes on how they think that because a company keeps you on file, they don't have the same info other stores don't keep on file. I'd rather go to a store that has to ask everytime what my address is, because I know they aren't storing it like stores that barcode me and simply take it everytime.
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RadioShack??
Posted by Jerra on 10/14/2009
NEVADA -- As an employee at RadioShack it is very difficult to get by financially. They expect so much from me and pay me $7.65 and hour, plus commission. But, at the store that I work at it is such a dead store and we get no business. Therefore, there isn't much to make in commission. We are required to take numerous training modules when we are first hired, and throughout our employment we are required to take a new training every two weeks or so. I have had so many problems with this company. Some of which I think is absolutely wrong and wouldn't happen in any other work place. I worked at a different store before this one and I had a customer come in multiple times a week asking me for my phone number and if I wanted to go skiing with him or numerous activities. Keep in mind, I am 19 and he was about 42. I refused his offers many times. He called the store asking for my number. Finally, I told him I was 17, thinking maybe if he thought I was a minor he would leave me alone, right? Wrong. He continued on and on. I had asked my manager many times to get this guy to stop, my manager told me "if he keeps spending money in our store I'm not going to say anything to him". I was shocked. Seriously, he is harassing me and you're just going to let him get away with it. Finally, I asked my DM if I could transfer to another store. He asked my reasoning, so I told him exactly what happened. He told me that it was not a valid reason to request to be transferred. He said I needed to fulfill my duties to the store. I once again was shocked. Seriously, fulfill my duties. My goodness. After that call I called HR. I was transferred in three days. After I got transferred it seemed as if he was trying to retaliate against me. He told me I was on a week trial. Basically, I had to prove myself 'worthy' to work at RadioShack. Since, I need the job, I just acted like normal and did my normal tasks. I did call HR again to complain about the retaliation. He (my DM) also yelled at me for taking a couple of days to cut out, organize and place 500+ price tags. I flat out said to him, I would LOVE to see you do it in one shift, then I will know that it is possible. I really wish that I could find another job, but in my area there isn't much. I just can't stand working at RadioShack any longer..

People have posted on here RS employees don't care about their customers. I personally do care. I take my time to help each and every customer. I have quite a few customers that go out of their way to come to my store. I feel that I have to be considerate of the customers because if I was their customer, I would expect the same service.

RS expects you to sell cell phones out the wazoo. Honestly, everyone already has a cell phone. People may want to upgrade, but who wants to sign another 2 year contract. It's stupid. They have idiotic 'goals' that you must meet. You have to sell so many dollars per hour per ticket. You have to sell so many dollars worth of batteries. You have to have accessories with cell phones, mp3 players, TV's, laptops... If you don't sell accessories with those, your percentage goes down and you get written up. If you don't sell enough service plans (extended warranty) you get written up. If you don't sell your 'required' goal for cell phones for the month you get written up.. If you fail to meet your "goal" more than twice (i think) you get fired. We used to have a policy that if a manager didn't get 7 cell phones sold in a week he was fired. WTH? Not that many people are going to come to RS to buy a cell phone. Yes, our prices are a LOT cheaper than other stores, and we do not have mail in rebates. But, what average customers knows all of that? We have to do planograms almost constantly. We have to work our butts off for nothing. I'm just sick of trying to meet their 'goals'. They are just a bunch of dumb ignorant people sitting up in offices making rules that they think people can abide by. Sorry RS you're wrong.
     
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Posted by Anonymous on 2009-10-14:
That's the perils of working retail; you get paid so little to put up with so much crap.
While continuing to work there, you could try and find another job that you think you would be better suited for or that gets more foot traffic.
Posted by Anonymous on 2009-10-14:
The manager can't do anything as if he accuses the customer he sets the company up for a lawsuit. It is YOUR responsibility to say NO and mean it. If the harassment continues, it is YOU responsibility to call the police and file a report.
Posted by memoryx57 on 2009-10-14:
Ladyscot, I'm going to have to respectfully disagree. It's called workplace harrassment..It's illegal..It's the employers responsibility to provide a workplace free from harrassment and any other types of abuse whether it be from other employees, management or customers. The onus for taking care of the problem is on the boss and not the employee.
Posted by Anonymous on 2009-10-14:
The police AND an attorney should have been called in to throw that degenerate in jail and to sue the pants of that stupid boss and Radio Shack.
Posted by Anonymous on 2009-10-14:
If this dude was harassing you, you should of called the police. people like that have no business being allowed in a store even if they are a paying customer. The Manager should of told the guy to knock it of. You ever see a sign at a store that says we have the right to refuse service to anyone, well that applies to that perv.
Posted by Anonymous on 2009-10-14:
Customers can be legally held accountable for creating a hostile environment. Your boss can be held personally accountable because you have brought it to his attention more than once and it has not been stopped. When I worked for a cellular company, we sued a customer to keep him out of our stores as well as prevent him from calling in to customer care because he was creating a hostile environment. A manager was terminated for not taking the complaints seriously.
Posted by Anonymous on 2009-10-14:
Memory, I respectfully disagree. Workplace harassment applies to employees not customers. Customer harassment should be handled by the police. The manager could have called them for the OP, or sent her top another area of the store until they arrived, but a store manager can not accuse a customer of anything without setting his company up for a lawsuit.

Raven I also have to disagree. The manager can not be held liable for his customers. He can be held liable for his employees in very strict circumstances. The manager can only call the police and that is all he is required to do. The rest is up to the OP and the cops.
Posted by Ytropious on 2009-10-15:
#1, you're 19. I'm willing to bet you don't have any kids or a mortgage payment. You're going to make minimum wage in any retail job until you get a college degree you're just going to have to live with it. I'm 2 years older then you and only make maybe 30 cents more then you, and no, I don't get commission either...AND I have a mortgage payment.

#2. SPEAK UP. I've been hit on at work and being as rude and mean as possible to the perv in question usually gets the point across. Don't try talking, don't take it more then once, and don't reason with him ("no no I'm 17 not 19")..Methinks you're just being a little too mousy and politely declining. After he tried the second time I'd be anything BUT nice to him. Customer or not, no means no, and I'd never rely on a manager to shoo a suitor away from me, it's my job to do that.

#3 Thanks for letting me know why I ALWAYS see a "we're hiring" sign on Radio Shack's doors even though there's never anyone in the ones around me. It must suck to work there if they keep firing people.
Posted by PepperElf on 2009-10-15:
any chance you could have gone to the police instead?

radioshack can't stop you from filing a restraining order against the customer
they can get mad at you and perhaps get revenge but they can't actually *stop* you from doing it
Posted by Anonymous on 2009-10-15:
Sorry Lady, I wasn't clear in my wording. the manager was not held accountable for the customer. he was held accountable for not taking action to keep the customer out of the store, ie filing a police report and letting corp security know so they could begin the restraining order process. No action was taken until the employee called the EEOC and they EEOC contacted the company on behalf of the employee.

http://www.eeoc.gov/types/sexual_harassment.html

See bullet point number two. the harasser can be a "non-employee", ie custonmer.
Posted by D. Aliff on 2009-10-15:
Uhh, you don't get written up for not meeting goals, you won't get fired for not meeting your goals twice, and managers never had their jobs threatened for not meeting a cell phone goal. Atleast not company-wide.

And I don't understand how you can't put out 500 price tags in one shift, especially when some of our sales are like 200 price tags.

Also, like someone said, your boss cannot be held responsible for a customer harassing you. It's like if I come into a store eating peanuts and accidentally drop one in your drink, they can't fire the manager because you had an allergic reaction to the peanut. You can't hold someone responsible for something they're not in control of. He could be held responsible for what he does, and for what you do, and maybe even for what employees of other stores do while in his store, but not for what a customer does.

Although, I do agree with you on the display work. It's so stupid, we JUST finished re-doing our entire store MAYBE 6 weeks ago, then they make us completely re-do it all over again. Tell us to schedule more people on the floor so we can get it done, but then cut the payroll hours so you can't schedule more people.
Posted by Anonymous on 2009-10-15:
raven now I see. yes you are correct. If the manager did not assist in getting rid of the lecher, then he is responsible.
Posted by Jerra on 2009-11-11:
D. Aliff- Actually there was a manager that got fired for not meeting 7 postpaids a week..
Also, you try tagging all of the parts drawers in one shift..cutting all out by hand and organizing them in which drawer they go in...


Posted by WOWreally! on 2009-11-11:
hahahahha they had you do the parts drawers lmao hey bokibean if you read this THAT IS THE DEFINITION OF POWNED lol.
Posted by D. Aliff on 2009-11-22:
Yea, I've done parts drawers by myself before. In a mall store. That does over $1 million in business a year. That gets 50,000 customers a month.

And the only way you're getting fired for not meeting cell phone goals is if your DM is a Nazi. It's not a company-wide policy, this is evident by my manager's steady phone-a-month performance.
Posted by Anonymous on 2011-08-20:
151 customers an hour, 1666 a day? Doubtful. That's like 2.5 customers a minute. Is everyone that comes in there picking up the closest thing to them in the store and saying "hey ill buy this today", walk up to the register and fling exact change at you? Unless you have 20 employees in the store at all times and no one gets a break I don't see how that number is plausible. Unless your store has horrible customer service AND looks like the most neglected store in existence....
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Charges activation fees
Posted by Christc878 on 01/11/2007
CREVE COEUR, MISSOURI -- When I upgraded my Sprint phone at Radio Shack, they said I would not be charged an activation fee ($72 on 2 phones). The receipt said, $0. But then the Sprint bill came and they charged me $72. Sprint said they cannot take off the activation fees, only Radio Shack can. The store manager said he cannot get to my Sprint account, cannot credit my account and knows nothing about a code that would keep me from getting charged. Sprint says otherwise. I finally got a Sprint rep to credit my account. Either RS is deliberately lying or they purposely do this hoping people wouldn't notice. I will never shop at RS again.
     
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Posted by Anonymous on 2007-01-11:
I don't like going there because they always want my address.
Posted by Anonymous on 2007-01-11:
I don't give them my address and I think they are the ones that tried to scam you. But I'm glad you got your money back.
Posted by Anonymous on 2007-01-12:
When I go there I give them Pirate's address.
Posted by Hugh_Jorgen on 2007-01-12:
Why blame RS? The didn't charge you the fee, Sprint did and they blamed RS. The RS manager said he didn't do it, didn't know about it and could not fix it. Sprint finally stepped up and removed the charge. Yet you choose to believe Sprint and assume RS is lying. I'm not following your logic there.
Posted by Anonymous on 2007-01-12:
Sheriff, that is the best idea ever! I must do that, I'm off to RS......................
Posted by MissThang on 2007-02-24:
You're lucky you got your money back from Sprint...many do NOT when it comes to things such as this.

Whatever happened, obviously happened at the Radioshack level and I'm sorry you had to experience this. The sales associate made a BIG mistake and it is unknown whether he/she did it on purpose (which is odd since we get nothing out of charging activation fees) or if it was purely by accident (which DOES happen...remember...we're still human beings here).

The RS manager was correct in telling you that there was no way he could credit you back the activation fees. We have no way of accessing your Sprint account in that fashion. Sprint was INcorrect in telling you that a RS associate can credit you and only said that to pawn you off.

Remember where you got your bill from that showed you got charged those activation fees: SPRINT! And who was finally able to credit you back the money when they originally said they couldn't? SPRINT! Think about it now...
Posted by bob999 on 2007-02-25:
Radio Shack will say anything to get you buy the phone. Whether it is true or not make no difference to Radio Shack.
Posted by MissThang on 2007-02-28:
"Radio Shack will say anything to get you buy the phone. Whether it is true or not make no difference to Radio Shack." -- Bob999

In the RS stores I've worked in, that actually isn't true. I could care less if people buy phones from me and rarely speak to a customer about cellular phones unless they specifically ask me about it.

Think about it...we have enough whiny customers as it is. Do you really think most employees would deliberately lie just so that customer could come back and rip their heads of? Doesn't sound logical to me.
Posted by bob999 on 2007-03-18:
"In the RS stores I've worked in, that actually isn't true."

You seem to have been luck enough to work in some non existent utopian radio shack store that treats customers fairly and honestly.

I have never been lucky enough to find that utopian radio shack store but live in the real world where radio shack employees are rewarded for lying to the customers and regularly fraudulently misrepresent the products and services they sell.
Posted by MissThang on 2007-03-23:
"You seem to have been luck enough to work in some non existent utopian radio shack store that treats customers fairly and honestly." -- Bob999

Non-existent? Obviously it exists...as I have worked in 2 of these RadioShacks where we work WITH the customer (as long as they are respectful) and don't push ANYTHING on them. If we offer and they say, "No, thank you"...end of story.

"I have never been lucky enough to find that utopian radio shack store but live in the real world where radio shack employees are rewarded for lying to the customers and regularly fraudulently misrepresent the products and services they sell." -- Bob999

How many RadioShacks are there? Hmm...thousands? You live in YOUR world where whining and b*tching will get you what you want. From what I've seen out of you on this website, I can't imagine any retail clerk wanting to work with you if there's a problem. You are aggressive and disrespectful and seem to have this belief that, "Oh...they're minimum-wage working people which means I can treat them like crap and scream at them all day long." Am I close?

Here's a grand idea: STOP SHOPPING AT RADIOSHACK!!! Believe me...we don't want you in our stores either!
Posted by NateT on 2008-01-11:
Old topic but people.... RS does not require name and address for fricken purchases. It has been YEARS. A name and address are required for refunds, some rebates, Sirius, Dish, Cell phones, new RS credit cards, checks, and ummm.... nothing else.
Posted by bbooker5 on 2008-05-20:
ok... If your contract says nothing of an activation fee and you were not informed, why is RadioShack to blame? I work for RadioShack and, yes, we charge activation fees. Sometimes there are promotions when these fees are waived... Anyways, Sprint refunded the activation fee because they were the ones who charged it. RadioShack employees are commission based and for as long as I've worked here (over 4 years) I have never been compensated for customers' activation fees so there is no motive for the employee to 'dupe' you into paying these fees. SPRINT did this!
Posted by texmml on 2009-10-23:
Actually believe it or not Radio Shack is to blame here, I work at a Radio Shack and I do cell phone activations. To waive activation fees I simply text the RS Sprint Representative with the customers cell phone number the customer gets charged for the activation fee for the first bill however the fee's are credited back to the person account their second bill. I have done this for 2 years and yet to get any complaints that I have known of....its that simple.
Posted by WOWreally! on 2010-02-28:
not so tex, if it says on the contract there is no activation fee then there is no activation fee. thats how it is its not RS fault of sprint dropped the doughnut and applied a fee. To make matters worse they know RS cant do credits to customers accounts and told her we can so they lied not ONCE but Twice. Ignorance and deception, two tottaly different things.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Liars and Cheats. Classic Bait and Switch
Posted by Leutholtzps on 01/20/2013
SURPRISE, ARIZONA -- I purchased a cell phone from Radio Shack and was offered a warranty that would replace my phone if there were any issues with it. I was told all I need to do is bring the phone back, they would ship it back to their warranty team and once it was received I would be sent a gift card in the amount of the phone I purchased. So I purchased the warranty thinking if anything happens to my phone I would get a brand new one, like I was assured.

Well, over the last few months my phone has been crashing and/or rebooting on me for absolutely no reason, like there is a short in my phone. It`s gotten to a point this happens daily so I decided I would take take advantage of the warranty I purchased. Well, I took my phone back and explained the situation. The guy at the store was helpful however when he called to talk to the warranty department he was informed my warranty was a "repair" warranty which is absolutely not what I was told I was purchasing.

They told me to send my phone back and they would try to "fix it" and if they can't they would send me a gift card. When I told them that's not what I purchased they told me that they do have a replacement warranty but I purchased the repair one, which is not what I was told I was buying. Had I known that they were going to pull the old bait and switch on me I would not have wasted my money on this warranty.

What makes this even worse is the store manager is the one who sold me the phone and replacement warranty. He is the one that told me that they would replace my phone if there was a problem within the first year. I even confirmed that that with him before I purchased the plan otherwise I would have not purchased the warranty. Now that there is a problem they are telling me that I don't have the right warranty.

I feel like they pulled the bait and switch on me and totally ripped me off.

     
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Posted by At Your Service on 2013-01-21:
Any time you are offered a warranty, there should be some form of documentation so this kind of confusion does not exist.

With that said, however, the 'service' warranty doesn't appear to be that bad. The fact that they're willing to either fix it or replace it if they can't is still a win/win proposition. I would ask this, if they were to offer a refund on just the warranty portion now, would you take it?
Posted by clutzycook on 2013-01-21:
Always read the fine print befoee you sign. Never take anyone's word for it. It stinks, but that's the way it is nowadays.
Posted by trmn8r on 2013-01-21:
Most cases that people believe are "classic bait and switch" are not bait and switch. I don't believe that what you describe, worst case, is bait and switch.

Maybe false advertising, IF they told you that any repair needed would result in a new phone. Do you have that warranty in writing? I find it hard to believe that a warranty would have those terms, unless it is a premium warranty. Otherwise, they would throw a lot of repairable phones in the trash.
Posted by shayen on 2013-01-21:
I don't bother with Radio Shack and their warranties anymore. I purchased a blackberry phone and bought a warranty. No, I didn't read the terms (my bad) but instead listened to the employee's promises that my phone would be replaced at anytime during the year covered for any reason. I spilled soda on my phone and it died. I took the phone To Radio Shack and they gave me a gift card to purchase any phone I wanted. At that time, I was offered a two-year warranty for my new phone. Feeling good about RS and their warranty plans, I again did not read the terms and just listened to the employees who gave me the same sales pitch. About 1 1/2 years go by and I once again spill liquid on the phone and ruin it. Radio Shack refused to replace it or do anything. They said their warranties only cover manufacturer defects. I asked why I was able to get a new phone before on the same warranty plan and they wouldn't answer. Bottom line: read the fine print before buying, ask questions and don't just listen to what an employee verbally tells you. Lesson learned.
Posted by Susan on 2013-01-21:
What did the contract you signed say about the terms of the warranty? This is not "classic bait and switch" - this is a matter that you believed what the sales person told you instead of reading the contract.
Posted by bubba bob on 2013-08-04:
Not only phones... They advertise a free book with their Arduino kit, yet refuse to honor the offer at the counter.
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Warranty run around
Posted by Tidotrio7 on 06/18/2011
Bought a set of wireless headphones to replace the realistic ones that lasted for years. After about six months quit working. After, reading the manufactures 1 yr warranty.
The warranty told me to take the product and receipt back to place of purchase.

First try, yielded nothing but the run around. I asked not for a refund or replacement but help on the warranty. The associate said that it was after 90 days. I know that, I'm doing what the warranty told me to do. The associate then said that he couldn't do anything, the manager would have to decide and he wasn't there.

Next try, same thing. I didn't want a refund I wanted help with the warranty. The warranty that said to take it back to the store. It is after 90 days won't do anything and I need to contact the manufacturer, said the associate. Funny thing is Auvio premium products can only be bought at Radio Shack outlets. It is almost like Radio Shack contract manufactures them. I would say that almost makes them the manufacturer. "The warranty says take it back to the place of purchase", I said..nothing. What was upsetting is that this time the manager was in back, but wouldn't come out and tell me. The manager let the associate handle the situation. I do need to say that after a while they did say if that they would send them in that it would cost $20. By that time I was upset enough that I was done. Why wouldn't they offer that suggestion at first, that was the help I was asking for. However, after the run around, the lack of urgency, and making me feel like a bother to them, I was done.

Again, let me be clear I was not asking for a refund or replacement but help in the warranty. The warranty that said take it back to the store. Thinking back, I do not remember ever receiving bad service from Radio Shack. However, after this episode and reading that others have had the same experience, I'm done with The Shack.

     
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Posted by trmn8r on 2011-06-18:
When you say you were hoping for "help with the warranty" or "help in the warranty what do you mean? Did you want them to help figure out what to do, or did you want them to make an exception and cover the repair? It sounds like they told you what you need to do.

You initially stated the warranty was 1 year. Was it actually only 90 days?
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RadioShack Service Plans - Warranty - RSSP
Posted by Technerd_Shawn on 06/21/2010
Hello,

My name is Shawn and I work for the RadioShack Warranty Company. We provide these warranties to warrant your product free from defects. If you have an issue with your product and call the number on your brochure, we will assist you in a timely manner.

Many people have false hopes on this service plan that is sometimes misrepresented by the Store Representatives. Well I am here to clear that up for you.

#1 - The Prepaid Cellphone Plan
On prepaid cellphones sold BEFORE 11-15-2009 we will do an instore replacement on the phone. No physical or liqud damage can be present. Also, on any plan THEFT or LOST goods are not covered.

On prepaid cellphones sold AFTER 11-15-2009 due to the amount of store stock we were effecting with Instore replacements, we have to issue you a gift card. It is true, they sell gift cards in the store. However, because the warranty sold through RadioShack is administrated by a parent company, the gift card comes from a claims department rather then the Store.

#2 - Repair Plans - GPS, Laptops, TVs, Ect.
You bring your product into the store, again no physical or liquid damage, and they will troubleshoot it and then call the warranty company for authorization to send it into repair. The repair takes 10-14 days maximum, UNLESS problems or part unavailability happens. IF we cannot repair the product, it will be replaced by our replacement team.

#3 - Contract Phones - Phones you sign an agreement on for 1+ year
There are two ways to do this
Repair - You send in your phone for repair ( Only TX and NB cover Accidental Damage at this time, on CERTAIN plans ) if we are unable to repair your cellphone a replacement usually of same model will be sent.

Advanced Exchanged - We will send you a phone within 1-2 business days, a deposit is required. $550 for Smart Phones ( EG. BlackBerry )$250 for Non-Smart Phones ( EG. Normal Flip Phones ), that is 100% refundable once our repair facility receives your phone and the problem is covered under the warranty.

#4 Product Replacement Plans
These are replaced with a Gift Card mailed to you. We have you return your product to us either by a shipping label from the mail or from your E-mail. The gift card covers the price you PAID for the product plus local tax.

If you have any further questions feel free to post, I will try and address them promptly. I hope this clears a few things up.

Shawn
     
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Posted by saj80 on 2010-06-21:
While I don't generally agree with purchasing extended warranties, this is a very good post.
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Radio Shack store refused to sell me a product, and was insulting as well.
Posted by TheKid72 on 06/06/2010
FORT WAYNE, INDIANA -- Today I visited a local Radio Shack store (Dupont Rd in Fort Wayne, IN) to purchase a Net10 prepaid cell phone that was on sale. Now keep in mind that Net10 phones come with 300 minutes/60 days of talk time - and are priced accordingly (in other words, they cost more than sister brand TracFone, but come with talk time). Imagine my surprise when the sales clerk refused to sell me the phone unless I purchased minutes for it.

There was another sales clerk in the store, and he said to the clerk helping me that "he just wants it to unlock it".

Where is this unusual store policy written that prepaid phones must be purchased with talk time? Furthermore, the phone I selected WAS bundled with talk time (shows how little these sales clerks and/or manager know).

I have already lost faith in Radio Shack, as the nearest one to my home is notorious for dishonest dealings. Now I add another to my "avoid list". Back decades ago when I worked at Radio Shack during my college days, we were honest and treated the customer with respect. IMHO this company has gone to the dogs.

I should add that 1) I already have an active Net10 phone that is getting worn, low on minutes (I already have a 300 minute refill card waiting for it) and was buying the new one to upgrade. and 2) I price matched Radio Shacks price at Best Buy and bought the phone.... without the "mandatory minutes". 3) I tried to call customer service, but their phone system was not working. Hmmm.
     
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Posted by Excellerator on 2012-05-23:
That is because the employee only makes a commission when a prepaid phone is sold with airtime. It isn't the right thing to do, but he didn't want to be botherd with helping you.
Posted by MRM on 2012-05-23:
I refused to buy any prepaid phones from Radio Shack so they can get my personal information.
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