NEW YORK, NEW YORK -- I e-mailed ralph Lauren 3 times asking where I can purchase a robe tie to a bathrobe I bought in June at Macy's. I spent a lot off money and bought a blue velor robe for my husband at Macy's for fathers day. During the summer he did not wear it. Come October he went to put it on and the tie was missing. I don't know if it was never put in the box or if we tossed it out. So I called Macy's and they told me to contact Ralph Lauren. I e-mailed them 3 times they say they will answer in 2-3 days. I never heard once a reply. I called on the phone and the girl said she would call me back. Never happen. I called again to ask for a public relations person I could contact. The women on the phone was so rude and would not give me one name of a person to contact. I wrote a letter anyway and addressed it to a customer service or public relations person. I never heard one thing back. I will never buy another Ralph Lauren product again.
7 Replies - Latest reply on 11/20/2008Add reply
I will spend more money to buy a different brand instead. I think they are the rudest company around. I know longer need the robe tie I bought my husband a better quality robe.
Poor Quality of Jeans
CHERRY HILL, NEW JERSEY -- I purchased a pair of Ralph Lauren jeans and loved the look and dark blue coloring of the jeans... Little did I know that after the initial washing -my hands would turn blue from touching the fabric of ... read full review3 Replies - Latest reply on 04/08/2013
No Coupon Policy
The other day I was at Macy's and wished to purchase 2 Ralph Lauren articles of clothing. When I went to pay at the register and use a Macy's coupon I was told that it was your policy not to allow coupons ... read full review7 Replies - Latest reply on 12/13/2009
Saw a suit advertised in a magazine, went into the store to be told it wasn't yet available, and I should "Keep checking back" to find out when it arrives. Like someone looking to buy a $2000 suit has nothing better to do than keep checking back. Contacted customer service via email and no help twice, now not returning emails.
2 Replies - Latest reply on 02/27/2009Add reply
I recently purchased your product, Polo Blue 3.5oz as a gift for Father's Day. When the package was opened half the cologne was gone and with the first use the spray nozzle broke. I was so embarrassed over this situation, I tried to return this for an exchange but was told I couldn't that I would have to contact Consumer Relations. Is there anything you can do to compensate my loss of your product?
8 Replies - Latest reply on 11/21/2008Add reply
Thanks for your time.
Best sheets I have ever had! I got the 100% cotton/algodon sheets several years ago and they feel awesome. Looking for more now! Add reply
NEW YORK, NEW YORK -- I have been wearing the Ralph Lauren Pima Cotton polo shirt for many years I purchase six to ten a year. I recently bought three from Bloomingdale's for around $90 they are garbage. The quality has gone. Basically they have reduced the yarn count and taken the weight out of the shirt thus reducing it to a limp rag.. Why would they do this.? They make a fortune on this product, probably they land the shirt at under $15 and sell it for$90, how greedy to you have to be? Ralph don't be stupid, restore the item to its original quality before all of loyal customer kiss you goodbye. 2 Replies - Latest reply on 01/02/2013Add reply
Never buy Ralph Lauren again
In the last weeks, I lost all respect for Ralph Lauren organization. In recent years, I noticed that quality of their merchandise declined with every year but I still was loyal to the brand. I liked their ... read full review22 Replies - Latest reply on 10/14/2009
I love this clothing line. Comfortable, quality clothing. It is a bit pricey, but I found Hatco Emporium on Ebay. They have the clothing for much cheaper and they ship international as well. Can't get much better than that. Add reply
FRISCO, TEXAS -- I purchased 7 men's shirts online and I'll tell you that Polo is not the company it used to be. Several shirts had frays, some shirts didn't have the button holes cut and the ones that did looked like someone with Parkinson's had done it, also the callers don't seem to iron flat. I have some old shirts and the cloth is much thicker and had none of the problems the new shirts did.
5 Replies - Latest reply on 09/16/2007Add reply
They may as well just sell an iron on emblem so that you put it on a quality shirt. At 3 times the cost of a normal shirt, polo has really lost it!
Consumer Relations Department,
Where can I find your furniture?
I bought a pair of $80 jeans in a store in Seattle. I wore them once and washed them according to the tags. They probably ended up shrinking 4 sizes and I even dried them on a low heat like it said. I am very disappointed in the quality of this product and I would appreciate it if I got something in return for wasting almost $100 on a piece of junk. Add reply