ONLINE, MARYLAND -- When Rugby Ralph Lauren online closed, I placed an order taking advantage of the sales. The order was later canceled and the reason given that they apparently had no idea what their stock was before the sales. All they had to do was not sell more items on their website than they did have in stock. How hard is that?!
I contacted their customer relations to ask if they could at least direct me to the similar products on the regular Ralph Lauren website. The salesperson only answered "Sure, you can find similar items on our main website" and never directed me to anything. They could also have given me a voucher for cancelling my order, but as the answer of the salesperson showed, they could not care less about the inconvenience. After all, they make so much money, why care about the customer...
MOORESTOWN, NEW JERSEY -- Over the years I have purchased the Polo-Ralph Lauren clothing. At one time, the quality was second to none. However, over the past couple of years, it is worse than cheap! I received flannel pajamas, a couple of shirts and flannel bed sheets as Christmas gifts. It is only February and every item is already showing wear, puffing up after their laundered so that they can't be ironed without creases and they are nearly see through, paper thin. What a terrible disappointment. Things that I've purchased recently from J C Penny's have held up much better. No more RL.
NEBRASKA -- I've been wearing only Ralph Lauren shirts for the past 10 years. Every year the quality has gone down. The broadcloth fabric used to be heavy and smooth on both sides. The front facing where the button holes are used to be double faced with a white fabric on the back. Today the shirts are as flimsy as Gap shirts. Really poor quality. What a shame they ruined a superior product. Go to the gap and get the same crap.
HOUSTON, TEXAS -- I have purchased several pairs of Ralph Lauren's cotton pajamas. They were very soft and cozy. I washed and dried them and they shrunk to where I could no longer wear them. So I'm out of money and pajamas. I will continue to purchase Ralph Lauren's merchandise but I will no longer purchase the cotton pajamas.
NEW YORK, NEW YORK -- I have been wearing the Ralph Lauren Pima Cotton polo shirt for many years. I purchase six to ten a year. I recently bought three from Bloomingdale's for around $90 - they are garbage. The quality has gone. Basically they have reduced the yarn count and taken the weight out of the shirt thus reducing it to a limp rag. Why would they do this? They make a fortune on this product, probably they land the shirt at under $15 and sell it for $90, how greedy to you have to be? Ralph, don't be stupid, restore the item to its original quality before all of loyal customer kiss you goodbye.
NEW YORK, NEW YORK -- I recently wrote to Ralph Lauren complaining of the poor quality clothing they are producing. I love the sizes of Ralph Lauren Jeans but the dye on the blues jeans comes off on my hands, undergarments sweaters. They have been washed many times but they are using poor quality dye and it still comes off. I recently bought some active wear pants and the fabric is of such poor quality, lint sticks to it and it is hard to get off with a roller.
Ralph Lauren makes poor quality products. I am looking for a different brand of jeans that fit well and the dye is of better quality. Ralph Lauren is no longer a name I associate with quality. Ralph Lauren doesn't respond to customer letters. I guess they don't care about what consumers have to say about their products.
CHERRY HILL, NEW JERSEY -- I purchased a pair of Ralph Lauren jeans and loved the look and dark blue coloring of the jeans... Little did I know that after the initial washing - my hands would turn blue from touching the fabric of the jeans I was wearing. They have been washed several times and each time I wear them, my hands and if wearing a white sweater shades of light gray/blue, appear on the fabric and my hands.. I am going to take them back to the store for a refund this week... I love the fit - the style - the look of the color... What a shame...
PENSACOLA, FLORIDA -- A few months ago I purchased a long sleeve Polo shirt for my husband as I have many times. This shirt is navy blue with white collar and lined inside with white in the back of the shirt just below the collar. After a few times of laundering, the white has bleed through to the blue, making the blue look faded. I paid too much for this shirt for my husband to be able to only wear it around the house. I contacted Ralph Lauren, but have not heard a word. I tracked the email, don't think they ever even opened it. Guess their customers are not important!
ALLEN, TEXAS -- I went through the process of employment at the Allen Texas Ralph Lauren store this week. I completed their pre employment test. 18 of the questions pertained to pot use. I told the young gal in the office that I objected to the type of questions on the test because I am a christian and I do not do drugs, so felt insulted by the inference that I was guilty of this action! They wasted NO time in rejecting me, the store manager phoned me and gave me bad news within an hour. As I noticed in their store, Nobody over 29 worked there, gee, I wonder why? By the way, I have white hair!!! Polo Ralph Lauren practices AGE AND racial discrimination! DON'T SHOP THERE!