My family and I have been loyal customers of Ralph Lauren clothes for years. About 4 years ago the quality began to go downhill and recently we got men's chino's for my husband and 18 year old son delivered and that was the last straw. No longer the thick material of the past. These chinos would rip in a day. Plus there is no craftsmanship in the making any more of the RL pants.
I remember so well the beautiful Italian made chinos with leather trim on pockets. They looked so beautiful on my men. Now they hang like a dishrag. Returning all clothes and I give up. Never going back. Ralph, if you still have a beating heart, clean up your company. Your son(?) is not following in your footsteps!!!
NEW YORK, NEW YORK -- I recently wrote to Ralph Lauren complaining of the poor quality clothing they are producing. I love the sizes of Ralph Lauren Jeans but the dye on the blues jeans comes off on my hands, undergarments sweaters. They have been washed many times but they are using poor quality dye and it still comes off. I recently bought some active wear pants and the fabric is of such poor quality, lint sticks to it and it is hard to get off with a roller.
Ralph Lauren makes poor quality products. I am looking for a different brand of jeans that fit well and the dye is of better quality. Ralph Lauren is no longer a name I associate with quality. Ralph Lauren doesn't respond to customer letters. I guess they don't care about what consumers have to say about their products.
ONLINE, MARYLAND -- When Rugby Ralph Lauren online closed, I placed an order taking advantage of the sales. The order was later canceled and the reason given that they apparently had no idea what their stock was before the sales. All they had to do was not sell more items on their website than they did have in stock. How hard is that?!
I contacted their customer relations to ask if they could at least direct me to the similar products on the regular Ralph Lauren website. The salesperson only answered "Sure, you can find similar items on our main website" and never directed me to anything. They could also have given me a voucher for cancelling my order, but as the answer of the salesperson showed, they could not care less about the inconvenience. After all, they make so much money, why care about the customer...
CHERRY HILL, NEW JERSEY -- I purchased a pair of Ralph Lauren jeans and loved the look and dark blue coloring of the jeans... Little did I know that after the initial washing - my hands would turn blue from touching the fabric of the jeans I was wearing. They have been washed several times and each time I wear them, my hands and if wearing a white sweater shades of light gray/blue, appear on the fabric and my hands.. I am going to take them back to the store for a refund this week... I love the fit - the style - the look of the color... What a shame...
NEW YORK, NEW YORK -- I have been wearing the Ralph Lauren Pima Cotton polo shirt for many years. I purchase six to ten a year. I recently bought three from Bloomingdale's for around $90 - they are garbage. The quality has gone. Basically they have reduced the yarn count and taken the weight out of the shirt thus reducing it to a limp rag. Why would they do this? They make a fortune on this product, probably they land the shirt at under $15 and sell it for $90, how greedy to you have to be? Ralph, don't be stupid, restore the item to its original quality before all of loyal customer kiss you goodbye.
PENSACOLA, FLORIDA -- A few months ago I purchased a long sleeve Polo shirt for my husband as I have many times. This shirt is navy blue with white collar and lined inside with white in the back of the shirt just below the collar. After a few times of laundering, the white has bleed through to the blue, making the blue look faded. I paid too much for this shirt for my husband to be able to only wear it around the house. I contacted Ralph Lauren, but have not heard a word. I tracked the email, don't think they ever even opened it. Guess their customers are not important!
ALLEN, TEXAS -- I went through the process of employment at the Allen Texas Ralph Lauren store this week. I completed their pre employment test. 18 of the questions pertained to pot use. I told the young gal in the office that I objected to the type of questions on the test because I am a christian and I do not do drugs, so felt insulted by the inference that I was guilty of this action! They wasted NO time in rejecting me, the store manager phoned me and gave me bad news within an hour. As I noticed in their store, Nobody over 29 worked there, gee, I wonder why? By the way, I have white hair!!! Polo Ralph Lauren practices AGE AND racial discrimination! DON'T SHOP THERE!
In the last weeks, I lost all respect for Ralph Lauren organization. In recent years, I noticed that quality of their merchandise declined with every year but I still was loyal to the brand. I liked their designs a lot. I have to say this digital adjustments of the models and firing models for being fat at 120 (5'10) is something that needs to stop. If Ralph Lauren wants to sell their merchandise, they should make it and advertise it by real people not digital freaks. The only way I (and I encourage others) can vote and make them notice is by stopping buying ANY Ralph Lauren Products.
I order merchandise from www.RalphLauren.com. They advertise at this point free delivery on any order more than $100.00. The items was ship by Fed Ex with required signature upon delivery. Fed Ex was attend to deliver package for 3 days in the row always in early afternoon???
I call Fed Ex, they explained to me that company using independent contractors and they do delivery when they have a time??? Then I call Ralph Lauren and explained to them that carrier not able deliver package in the evening hours and I can't pick up because Fed Ex office located in 40 min drive from my house. And I asked to credit back my money. Customer service representative ** told me that it's basically my problem and Fed Ex can't change route just for me and I can dispute charges that was already applied on my credit card! With so many people losing job now we have this kind customer service representatives!??? Company basically fail to provide any service at all.
NEW YORK, NEW YORK -- I e-mailed ralph Lauren 3 times asking where I can purchase a robe tie to a bathrobe I bought in June at Macy's. I spent a lot off money and bought a blue velor robe for my husband at Macy's for fathers day. During the summer he did not wear it. Come October he went to put it on and the tie was missing. I don't know if it was never put in the box or if we tossed it out. So I called Macy's and they told me to contact Ralph Lauren. I e-mailed them 3 times they say they will answer in 2-3 days. I never heard once a reply. I called on the phone and the girl said she would call me back. Never happen. I called again to ask for a public relations person I could contact.
The women on the phone was so rude and would not give me one name of a person to contact. I wrote a letter anyway and addressed it to a customer service or public relations person. I never heard one thing back. I will never buy another Ralph Lauren product again. I will spend more money to buy a different brand instead. I think they are the rudest company around. I no longer need the robe tie. I bought my husband a better quality robe.