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Polo Ralph Lauren Consumer Reviews - Page 2

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Never buy Ralph Lauren again
By -

In the last weeks, I lost all respect for Ralph Lauren organization. In recent years, I noticed that quality of their merchandise declined with every year but I still was loyal to the brand. I liked their designs a lot. I have to say this digital adjustments of the models and firing models for being fat at 120 (5'10) is something that needs to stop. If Ralph Lauren wants to sell their merchandise, they should make it and advertise it by real people not digital freaks. The only way I (and I encourage others) can vote and make them notice is by stopping buying ANY Ralph Lauren Products.

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Bad Customer Service
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I order merchandise from www.RalphLauren.com. They advertise at this point free delivery on any order more than $100.00. The items was ship by Fed Ex with required signature upon delivery. Fed Ex was attend to deliver package for 3 days in the row always in early afternoon???

I call Fed Ex, they explained to me that company using independent contractors and they do delivery when they have a time??? Then I call Ralph Lauren and explained to them that carrier not able deliver package in the evening hours and I can't pick up because Fed Ex office located in 40 min drive from my house. And I asked to credit back my money. Customer service representative ** told me that it's basically my problem and Fed Ex can't change route just for me and I can dispute charges that was already applied on my credit card! With so many people losing job now we have this kind customer service representatives!??? Company basically fail to provide any service at all.

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Customer Service
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NEW YORK, NEW YORK -- I e-mailed ralph Lauren 3 times asking where I can purchase a robe tie to a bathrobe I bought in June at Macy's. I spent a lot off money and bought a blue velor robe for my husband at Macy's for fathers day. During the summer he did not wear it. Come October he went to put it on and the tie was missing. I don't know if it was never put in the box or if we tossed it out. So I called Macy's and they told me to contact Ralph Lauren. I e-mailed them 3 times they say they will answer in 2-3 days. I never heard once a reply. I called on the phone and the girl said she would call me back. Never happen. I called again to ask for a public relations person I could contact.

The women on the phone was so rude and would not give me one name of a person to contact. I wrote a letter anyway and addressed it to a customer service or public relations person. I never heard one thing back. I will never buy another Ralph Lauren product again. I will spend more money to buy a different brand instead. I think they are the rudest company around. I no longer need the robe tie. I bought my husband a better quality robe.

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Men's Shirts
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FRISCO, TEXAS -- I purchased 7 men's shirts online and I'll tell you that Polo is not the company it used to be. Several shirts had frays, some shirts didn't have the button holes cut and the ones that did looked like someone with Parkinson's had done it, also the callers don't seem to iron flat. I have some old shirts and the cloth is much thicker and had none of the problems the new shirts did. They may as well just sell an iron on emblem so that you put it on a quality shirt. At 3 times the cost of a normal shirt, polo has really lost it!

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Poorest Bedding
StarStarStarStarEmpty StarBy -
Rating: 4/51

NEW YORK -- Ralph Lauren Home Collections - 100% cotton (cotton/algodon) no mention of thread count. Made in Bahrain. The sheets felt like sleeping on paper - they even make a "crinkling" noise. After several launderings there was no improvement. No softness at all.

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Poor Quality Polos and Dress Shirts
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I have worn Polo shirts almost exclusively for years and the last couple of years I have really noticed a drop in their quality both of material and craftsmanship. There was a time when the Polo product was worth the money. It wore well and lasted for a long time. Today the product does not hold up and the way it is made is terrible. I no longer associate the Polo product with quality and will no longer purchase or recommend the product. I am done.

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Unpatriotic
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

It has just come to my attention that Ralph Lauren outsourced its clothing designed for the U.S. Olympic team to China! This is outrageous and unpatriotic. How dare they? Unless they can have them remade in America before the opening ceremonies (and put an American flag where their brand logo is), I suggest they donate all of the profits to the U.S. Olympic team!

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No Coupon Policy
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The other day I was at Macy's and wished to purchase 2 Ralph Lauren articles of clothing. When I went to pay at the register and use a Macy's coupon I was told that it was your policy not to allow coupons to be used. Congrats on such a good policy, you not only lost a sale of $150 but you also lost a customer because I will never purchase Ralph Lauren merchandise again. I went to another department and was able to use my 20 percent coupon there.

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Boycotting Ralph Lauren
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I will never again purchase a product with Ralph Lauren's name on it due to their overly perfected and unrealistic images of women in advertisements targeted at children and adults. The digitally altered ads encourage the development of distorted body images and eating disorders.

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Great Clothes
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I love this clothing line. Comfortable, quality clothing. It is a bit pricey, but I found Hatco Emporium on Ebay. They have the clothing for much cheaper and they ship international as well. Can't get much better than that.

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Polo Ralph Lauren Rating:
Star Star Star Empty star Empty star
3.0 out of 5, based on 8 ratings and
24 reviews & complaints.
Contact Information:
Polo Ralph Lauren
650 Madison Ave.
New York, NY 10022
212-318-7000 (ph)
212-888-5780 (fax)
www.polo.com
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