I order merchandise from www.RalphLauren.com. They advertise at this point free delivery on any order more than $100.00. The items was ship by Fed Ex with required signature upon delivery. Fed Ex was attend to deliver package for 3 days in the row always in early afternoon???
I call Fed Ex, they explained to me that company using independent contractors and they do delivery when they have a time??? Then I call Ralph Lauren and explained to them that carrier not able deliver package in the evening hours and I can't pick up because Fed Ex office located in 40 min drive from my house. And I asked to credit back my money. Customer service representative ** told me that it's basically my problem and Fed Ex can't change route just for me and I can dispute charges that was already applied on my credit card! With so many people losing job now we have this kind customer service representatives!??? Company basically fail to provide any service at all.
NEW YORK, NEW YORK -- I e-mailed ralph Lauren 3 times asking where I can purchase a robe tie to a bathrobe I bought in June at Macy's. I spent a lot off money and bought a blue velor robe for my husband at Macy's for fathers day. During the summer he did not wear it. Come October he went to put it on and the tie was missing. I don't know if it was never put in the box or if we tossed it out. So I called Macy's and they told me to contact Ralph Lauren. I e-mailed them 3 times they say they will answer in 2-3 days. I never heard once a reply. I called on the phone and the girl said she would call me back. Never happen. I called again to ask for a public relations person I could contact.
The women on the phone was so rude and would not give me one name of a person to contact. I wrote a letter anyway and addressed it to a customer service or public relations person. I never heard one thing back. I will never buy another Ralph Lauren product again. I will spend more money to buy a different brand instead. I think they are the rudest company around. I no longer need the robe tie. I bought my husband a better quality robe.
I have worn Polo shirts almost exclusively for years and the last couple of years I have really noticed a drop in their quality both of material and craftsmanship. There was a time when the Polo product was worth the money. It wore well and lasted for a long time. Today the product does not hold up and the way it is made is terrible. I no longer associate the Polo product with quality and will no longer purchase or recommend the product. I am done.
It has just come to my attention that Ralph Lauren outsourced its clothing designed for the U.S. Olympic team to China! This is outrageous and unpatriotic. How dare they? Unless they can have them remade in America before the opening ceremonies (and put an American flag where their brand logo is), I suggest they donate all of the profits to the U.S. Olympic team!
The other day I was at Macy's and wished to purchase 2 Ralph Lauren articles of clothing. When I went to pay at the register and use a Macy's coupon I was told that it was your policy not to allow coupons to be used. Congrats on such a good policy, you not only lost a sale of $150 but you also lost a customer because I will never purchase Ralph Lauren merchandise again. I went to another department and was able to use my 20 percent coupon there.
I will never again purchase a product with Ralph Lauren's name on it due to their overly perfected and unrealistic images of women in advertisements targeted at children and adults. The digitally altered ads encourage the development of distorted body images and eating disorders.
Saw a suit advertised in a magazine, went into the store to be told it wasn't yet available, and I should "Keep checking back" to find out when it arrives. Like someone looking to buy a $2000 suit has nothing better to do than keep checking back. Contacted customer service via email and no help twice, now not returning emails. Pretty bad.