Polo Ralph Lauren - Page 2

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3.4 out of 5, based on 5 ratings and
21 reviews & complaints.

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Bad Customer Service
Posted by on
I order merchandise from www.RalphLauren.com they advertise at this point free delivery on any order more than $100.00. The items was ship by Fed Ex with required signature upon delivery. Fed Ex was attend to deliver package for 3 days in the row always in early afternoon ?????

I call Fed Ex they explained to me that company using independent contractors and they do delivery then they have a time??????? Then I call Ralph Lauren and explained to them that carrier not able deliver package in the evening hours and I can't pick up because Fed Ex office located in 40 min drive from my house. And I asked to credit back my money. Customer service representative (Snip) told me that it's basically my problem and Fed Ex can't change route just for me and I can dispute charges that was already applied on my credit card! With so many people losing job now we have this kind customer service representatives!???. Company basically fail to provide any service at all.

P.S. This is that this company policy stating the following: You can find this on company website.

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We ship via FedEx Home Delivery when you choose the standard delivery option. FedEx Home Delivery delivers packages to residential addresses Tuesday through Saturday from 9 A.M. to 8 P.M. Orders sent by 5-Business-Day or 2-Business-Day shipping methods are delivered Monday through Friday from 8 A.M. to 4:30 P.M. We recommend choosing 5-Business-Day or 2-Business-Day shipping if you are shipping your package to a business address. Ralph Lauren Gift Cards and Ralph Lauren Lighting are not eligible for expedited shipping. *************************************************
     
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Poor quality polos and dress shirts
Posted by on
I have worn polo shirts almost exclusively for years and the last couple of years I have really noticed a drop in their quality both of material and craftsmanship. There was a time when the Polo product was worth the money. It wore well and lasted for a long time. Today the product does not hold up and the way it is made is terrible.

I no longer associate the Polo product with quality and will no longer purchase or recommend the product. I am done.
     
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No Coupon Policy
Posted by on
The other day I was at Macy's and wished to purchase 2 Ralph Lauren articles of clothing. When I went to pay at the register and use a Macy's coupon I was told that it was your policy not to allow coupons to be used. Congrats on such a good policy, you not only lost a sale of $150 but you also lost a customer because I will never purchase Ralph Lauren merchandise again. I went to another department and was able to use my 20 percent coupon there.
     
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Boycotting Ralph Lauren
Posted by on
I will never again purchase a product with Ralph Lauren's name on it due to their overly perfected and unrealistic images of women in advertisements targeted at children and adults. The digitally altered ads encourage the development of distorted body images and eating disorders.
     
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Great Clothes
Posted by on
I love this clothing line. Comfortable, quality clothing. It is a bit pricey, but I found Hatco Emporium on Ebay. They have the clothing for much cheaper and they ship international as well. Can't get much better than that.
     
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No Help Finding A Product They Advertise
Posted by on
Saw a suit advertised in a magazine, went into the store to be told it wasn't yet available, and I should "Keep checking back" to find out when it arrives. Like someone looking to buy a $2000 suit has nothing better to do than keep checking back. Contacted customer service via email and no help twice, now not returning emails.

Pretty bad.
     
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Customer Service
Posted by on
NEW YORK, NEW YORK -- I e-mailed ralph Lauren 3 times asking where I can purchase a robe tie to a bathrobe I bought in June at Macy's. I spent a lot off money and bought a blue velor robe for my husband at Macy's for fathers day. During the summer he did not wear it. Come October he went to put it on and the tie was missing. I don't know if it was never put in the box or if we tossed it out. So I called Macy's and they told me to contact Ralph Lauren. I e-mailed them 3 times they say they will answer in 2-3 days. I never heard once a reply. I called on the phone and the girl said she would call me back. Never happen. I called again to ask for a public relations person I could contact. The women on the phone was so rude and would not give me one name of a person to contact. I wrote a letter anyway and addressed it to a customer service or public relations person. I never heard one thing back. I will never buy another Ralph Lauren product again.

I will spend more money to buy a different brand instead. I think they are the rudest company around. I know longer need the robe tie I bought my husband a better quality robe.
     
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Men's Shirts
Posted by on
FRISCO, TEXAS -- I purchased 7 men's shirts online and I'll tell you that Polo is not the company it used to be. Several shirts had frays, some shirts didn't have the button holes cut and the ones that did looked like someone with Parkinson's had done it, also the callers don't seem to iron flat. I have some old shirts and the cloth is much thicker and had none of the problems the new shirts did.

They may as well just sell an iron on emblem so that you put it on a quality shirt. At 3 times the cost of a normal shirt, polo has really lost it!
     
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Defective Bottle Of Polo Blue
Posted by on
I recently purchased your product, Polo Blue 3.5oz as a gift for Father's Day. When the package was opened half the cologne was gone and with the first use the spray nozzle broke. I was so embarrassed over this situation, I tried to return this for an exchange but was told I couldn't that I would have to contact Consumer Relations. Is there anything you can do to compensate my loss of your product?

Thanks for your time.

Tonya
     
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Furniture Availability
Posted on
KENTUCKY -- Consumer Relations Department,

Where can I find your furniture?

     
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