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Minorities Beware
Posted by SyberBear on 07/28/2009
LEVITTOWN, PENNSYLVANIA -- First there was no Internet access in the room though there was a computer in the lobby. The rooms were clean enough but musty from use.

STAY AWAY FROM THE RESTAURANT. I am a mulatto (African-American and Irish-American), my son is African-American and my wife is Caucasian. My eight year old son, I and my wife went downstairs to get a bite to eat. The waitress asked me if I wanted a drink and then disappeared, not asking anyone else. When she returned to the table, I told the waitress what my Son and Wife would like to drink. A middle aged lady stood at the jukebox (it looked like she came from the kitchen) and started playing country music (not entirely bad but she kept increasing the volume to where you couldn’t hear the person next to you). The waitress returned with our drinks but looked frazzled. I told her that we wanted to see some menus and she disappeared again. At this time there was a balding guy two tables behind me that was mumbling for a while. He raised his voice and said “whites only on the left”. My son became very scared so I walked up to the bar and paid for my drinks and quickly went back to my room.

You may ask why I didn’t report this to the hotel until the next morning. I had a frightened boy and an upset wife that was afraid to leave there hotel rooms. It is also not a good idea during a anti-racial moment to tell people who may or may not be involved what room you are in and what car you are driving. Thank god Domino’s delivers, at least my son didn’t have to go to bed hungry.

The next morning when we went to complain about the incident, the person at the front desk replied “did you pay for your drinks?”. After my wife assured her that we had, the desk agent said that “there was no reason that people have to act like animals”. I think she was going to let her manager know but I got the feeling from the other deer-in-the-headlight looking minority customers that this was not an unusual situation.
     
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Posted by Anonymous on 2009-07-28:
So a guest of the hotel offended you and you are upset at the hotel?
Posted by Anonymous on 2009-07-28:
If this all happened like you say then why didn't you call the POLICE then leave that place?
A "racial moment?" That's a new one.
Posted by MSCANTBEWRONG on 2009-07-28:
how is the hotel responsible?
Posted by Slimjim on 2009-07-28:
I have to agree. What one patron mumbles can hardly depict anything regarding the climate for minorities there. I would have sent my wife and kid out and then perhaps had the joker clarify what he was trying to say. Then if the restaurant didn't remove him, come here and complain.
Posted by Anonymous on 2009-07-28:
Btw Syber, YOU are considered BLACK just as your son is and he has Irish blood in him as well you know?
Mulatto?! I haven't heard that one in 30 years!
Something sounds fishy.


Posted by Anonymous on 2009-07-28:
Slim, what is going on in your state? A guy gets beat to death outside of the baseball stadium the other day not to mention the guy that got "Grey Goosed" when you won the World Series and now some old, balding guy is mumbling mean things to a MULATTO, over Keith Urban music?!
Forget Al and Jesse, we need the National Guard up there!!
Posted by MSCANTBEWRONG on 2009-07-28:
Laughing zz...
Posted by Slimjim on 2009-07-28:
That was something at the ballpark's bar huh? Something similar happened at an Angels game a few months back.
Posted by madconsumer on 2009-07-28:
huh, okay .....
Posted by DebtorBasher on 2009-07-28:
"Whites only on the left"...he was just telling the waitress he wanted his white potatoes on the left, sweet potatoes on the right.
Posted by Anonymous on 2009-07-28:
Yeah, you Philly fans are now making Raider fans seem like they belong to a GLEE CLUB!
Posted by Anonymous on 2009-07-28:
DB, that was so lame that it should be flagged!
Posted by DebtorBasher on 2009-07-28:
I'm sure it will be...let's start the count down...3...2...
Posted by PepperElf on 2009-07-28:
You're upset at the wrong people.

1) You yourself said the waitress looked frazzled - it sounds like she really was having a hard day.

2) The racist comments came from another customer - NOT the hotel staff.


You have every right to be angry, but direct your anger at the RIGHT people. It's very possible that the racist customer was also being a jerk towards her too.

Perhaps if you had said something to the staff about it, they could have kicked the jerk out...

And.. it's also possible the "animal" comment was about the jerks harassing you.


If you felt it was about you, then you should have demanded to talk to the manager right then and there.
Posted by Anonymous on 2009-07-28:
I thought a mulatto was a drink from Starbucks.
Posted by Anonymous on 2009-07-28:
I thought it was a sandwich you get in New Orleans
Posted by Anonymous on 2009-07-28:
Guess it could be, you being a woman and all.
Posted by Anonymous on 2009-07-28:
I was thinking of a Muffaleta(sp?)
Posted by Anonymous on 2009-07-28:
Sounds like something I might enjoy dining on.
Posted by PepperElf on 2009-07-28:
and i don't see how the lack of internet in the rooms goes with the "racist" issue.

yeah not all hotels have wifi / internet in the rooms. it's something you should ask about before hand
Posted by Eloise on 2009-07-28:
Pepper Elf, best answer by far!
Posted by moneybags on 2009-07-28:
Sounds like you're looking for problems and wearing your race on your shouolder. Lighten up and complain about real problems.
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Refused to honor my confirmed reservation room rate
Posted by CheyenneDonna on 07/05/2009
RUIDOSO DOWNS, NEW MEXICO -- On Sat July 4th I checked in to the Ramada in Ruidoso Downs. I had a confirmed reservation and a price of $103. At check-in the person on the desk, whom I assume was owner or manager became very upset at my rate, asking me how I got that price etc. However, he checked me in. At checkout next day I was presented with an invoice for $172. plus tax and told my rate would not be honored and that I should take it up with my travel agent or whoever gave me the reservation. Is this how Ramada treats customers? I thought a confirmed reservation and price was just that, confirmed. Is this corporate America at work today?
     
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Posted by Soaring Consumer on 2009-07-05:
They are obligated to honoring the rate that was agreed to, and you are owed a refund for the difference you were forced to pay. Sounds like you booked a franchise that didn't want to honor a good rate because it wouldn't be as profitable for them.

Contact the Wyndham corporate office at 973-753-6000. They will set the matter straight.
Posted by Anonymous on 2009-07-05:
Fight it. They're obviously in the wrong.
Posted by Anonymous on 2009-07-05:
How'd ya do at the track?
Posted by JDSmith on 2009-07-06:

How did you book the room? If it was the hotel's website then you definitely have an issue to address with the hotel chain.

If that rate was provided by a 3rd party travel agent or website, then the hotel may not be at fault, and in fact your issue would be with the entity that provided that reservation.
Posted by sweber25 on 2009-07-10:
Your best course of action is to present your original confirmation and dispute your charges with the credit card company as the wrong amount charged.
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Huge Disappointment!
Posted by Teenster3 on 06/10/2009
BLOOMINGTON, MINNESOTA -- I was NOT pleased at all with our stay at this Ramada Inn location.

I booked our room online and was pleased when I found it to be GRAND OPENING weekend of a newly remodeled hotel.

This hotel was also supposed to have Sharky the Shark AND the Backyardagains ALL DAY Saturday.
We have a 3 year old son that was estatic to see them and thus, the reason I booked THIS particular hotel.

To my disbelief.......my son DID NOT see either of them on Saturday. I was told when we checked in on Friday night that they would be there Saturday from 2:00 - 6:00pm from 2 different individuals.

Then again while at the Mall of America I decided to call the Ramada just to verify again that they would be there for my son to see and yet again was told, yes ma'am until 6:00pm., I called around 4:00pm and rushed through the mall to be sure to make it back in time to the hotel so my son could see these costumed people. I would NOT have made it such a big deal, but to a 3 year old, of course these things ARE a big deal and unhappily enough....no sign of them in the lobby.....where I specifically was told they would be. I asked at the front desk lobby and was told: oh they left around 4:45pm, we got there around 5:00pm.

I can't believe how unprofessional this was taken, like big deal they aren't here, oh well for you, kind of attitude I was given at the front desk.

If I would have to rate this location on a scale from 1 (worst) - 10 (superb), I would give it a 3, just for the fact that the pool was clean and the renovation on the new outdoor area pool/firepits/bar area was added. We never got to use it however, it rained Sat. and Sunday and on Friday
night we were told we couldn't sit down because they were taking pictures to place on the website. Which I understood, but after the comedy club we
went back outdoors only to find the bar area was closed down and there were 3 women sitting talking outside with blankets around them and 1 of the
firepits going, they may have worked there, I don't really know.

They did a really great job on this outside part, but the rest of the hotel looks like a shack, nasty, dirty floors throughout hotel, looks like back in the 70's.
When we got to our room, my mom thought it was just fine, but I looked around waiting for the cockroaches to appear. I was NOT impressed one bit.
My husband just gave me this look like: this is your deal, your vacation, let's make the best of it, but I wasn't expecting to pay for this.
Yes, I got the grand opening sneak peek deal of $69.00 + tax a night, but I've stayed at way better than this for about the same price.
The room just looked dirty, not the beds, but the room in general. The bathtub looked like dirty feet had been there and left on the bottom of the tub for
eternity, the bottom floor was caked with a black ring around the whole floor of the tub, the ceiling tile wasn't in place in some spots, the wall tiles were dirty
and dust surrounded many of the tiles, when I went to open the window shades, the windows looked like they've never been cleaned with windex in ages and
were streaked inside and out, they were so bad we couldn't even look through them. The walls when we first walked in looked like they were pegged with
paintballs at one time and just replaced with wallpaper to cover the holes, but you could still see every single spot. The walls were paper thin, my husband and I
heard a woman in the next room crying, I felt awful. This is possibly the WORST hotel I personally have stayed in.

We were only supposed to stay Friday night and leave Saturday, but we didn't get in everything that we wanted to do so we stayed an additional night and left on
Sunday. I personally wanted to change hotels, but my husband suggested asking for a different room, possibly a larger room or a connecting room.
No discount was even discussed and it felt like they were trying to raise the price if anything with us.

Just overall.....this is the worst place I have stayed at.
No great customer service here, it felt like they didn't even care that we chose their vacinity, when the economy isn't at it's best and there are many, many places to stay...
I should have gone with my gutt feeling and changed hotels after Friday night, but I thought maybe they would help us out and try to please us and make us want to stay there.
No....they could have cared less.
The breakfast in the morning was miserable as well and what's with the water and pop in MN, tastes like your drinking from a swimming pool, so not many great things to say about THIS HOTEL unfortunately.

     
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Posted by Anonymous on 2009-06-22:
Sounds like you started looking for things to be wrong when the entertainment was not there when you returned. YOU left and missed them. The hotel does not own the 'troupe' and they really set their own schedule. Perhaps there were not many children and the troupe left early. That is not the hotel's fault.

ALso, if it was so bad, why would you stay another night?
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Extremely Disappointed Customer
Posted by Kih on 05/18/2009
SAN DIEGO, CALIFORNIA -- Two weeks ago I spent a Monday and Tuesday night at the Ramada on Hotel Circle. That Thursday, I realized I could not find my phone charger and called the hotel. Sure enough, they had found it in the room. The person at the desk asked for my address and credit card number, which I gave him.

I checked the mail for it every day after that. I waited one full week before calling again (in the mean time I had to go out and buy a new cell phone charger) to ask if it had been mailed. This time the person at the desk referred me to someone else, a manager of some type, who was conveniently "not at her desk", even though it was during normal business hours. I left a message on this manager's voice mail, with explicit details on my situation. At this point, I was still unfussed.

I was not contacted by this manager the following day so I called again on Saturday. The person at the desk told me that she was out for the day but that she would for sure call me the next day, Sunday. Well, unfortunately, that never happened.

So I called again today (Monday) and finally this manager actually seemed to be in her office. I talked to her, explained my situation once more and told her I had left several messages for her, expecting to be called back. She was nothing but rude with me, and snippily replied that she had left me a message. That was entirely untrue because I had received multiple messages from other people after my I bought a new charger, but not one was from the manager of the Ramada. Regardless, if she had actually left me a message, how was I supposed to reply, she's never "at her desk".

Anyway, she said that she needed clarification on my credit card details, which I gave her. She said it would be mailed first thing in the morning. Ten minutes later, she calls again and leaves a message, as I am otherwise occupied. She said that my credit card still wasn't working, and that "we would have to go over this again tomorrow". As if I were in some way inconveniencing her.

Fair enough. I planned on calling her again tomorrow. Then, I checked my account online and guess what? Apparently my card information was valid because she has charged me three times for shipping. So now, I still have to call her tomorrow morning, but not to verify card info, but instead to try to get her to refund me for the other two charges.

By now I am incredibly angry and have no intention of staying at this hotel ever again. Even if it had been the most amazing hotel I had ever seen (which it wasn't), I would still avoid this place like the plague because of the terrible customer service of this one woman in particular. How she ever got to be a manager when she treats customers so rudely is beyond me.

Oh, and one other interesting little tidbit. This week I had the beginnings of a strange rash. I went to my doctor and he told me that it looked like scabies. Lovely. Yet again, another disappointment. There is no other place I could have gotten that delightful specimen other than that hotel. My mother always warned me about using the comforter on the bed in a hotel. I used to think she was crazy, now I think she was right.

I would never recommend this place to anyone. Don't stay here if you can avoid it.
     
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Posted by Soaring Consumer on 2009-05-18:
You may need to dispute the excessive shipping charges with your credit card company.

I have gotten a lot better treatment from the Ramada at JFK a few months back, so needless to say I am surprised by the poor treatment you have gotten with this. Phone chargers are usually fairly inexpensive considering (about $30 give or take) so it may just be worth dropping the issue. They will lose more than the charger's value in business based on you posting your story.
Posted by DRVROFRED on 2009-05-19:
I absolutely agree with Soaring. I think It would have been a red flag for me if they insisted on verifying my credit card since you should have had one on file during your stay. I would spend the time speaking with your credit card company and don't waste anymore time with this hotel. I know there are signs all over most if not all hotels stating they are not responsible for items lost or left behind but it would have been a nice jesture on the part of the hotel to have sent it to you. And as I also agreed at the beginning, they aren't very expensive and my nerves would not be worth the small amount of money to deal with this company. The thing to do is what you are doing and share the bad experience for many to read. If it does nothing else, it's at least a sounding board and good therepy.
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OMG
Posted by Bjcarter on 04/13/2009
EAST ORANGE, NEW JERSEY -- My husband and I stayed at the Ramada Hotel that was recently built about 2-3years ago in East Orange, NJ. When we arrived it was early in the morning around 1-1:30 am, after waking up I felt my phone vibrating in the bed I started pulling the sheets down to find the phone however I found that there were bed bugs in the bed. I seen to on top of the sheets and when I pulled all the sheets off including the fitted sheet I noticed more and black spots in the crease of the mattress there was in a bed bug between the wall and the carpet! I immediately called the the front desk and the service desk clerk came and I showed him the bugs and the bugs that were in the mattress, he removed the bugs and threw them in the trash and offered to put us in another room we said no way if they are in this room they must be in other rooms.

He than offered to give us have of our money back we agreed because we thought everything was fine well the next day when I woke up I had bite marks on my arm, back leg and side of my breast. I immediately contacted my doctor who instructed me to go the emergency room to be seen, I than received a bill from the hospital and I submitted it to the Ramada to pay the bill and I am awaiting a response...
     
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Posted by Anonymous on 2009-04-13:
Are you saying that after the employee left you got back in the bed? I guess you know now that you shouldn't have. Those bed bugs don't get eliminated in that manner. Sorry you experienced the ordeal.
Posted by Anonymous on 2009-04-13:
Bedbugs rank pretty high on the 'ick' scale. This place sounds like it has a pretty heavy infestation. Unfortunately, a few of them likely hitched a ride in your luggage and took up residence in your home.
Posted by old fart on 2009-04-13:
How did you find the B-bug between the wall and the carpet?
I'm not disputing the idea that they were bedbugs but I am curious how you decided to look there...
A thorough crack and crevice treatment including the mattress ticking, bedframe and furniture is the only way to eliminate the infestation...
You'd have made a good pest control inspector!!
Posted by Anonymous on 2009-04-13:
Camping is sounding better all the time. I don't mind it as much when the bugs are the outdoor type, where they belong. Paying to sleep in a bug invested bed, now that's just wrong. bj, I hope you didn't bring any home with you as doc suggested could happen. In any event, I hope you get Ramada to flip the medical bill. Thanks for the post.

of, if there is a bedbug infestation, is between the bed and wall the best place to check before getting under the covers?
Posted by old fart on 2009-04-13:
KIA... actually there isn't a best place.. Bedbugs can be anywhere but usually the mattress ticking is the first place I or any other pest control inspector would look..

Blood spots on the sheets or mattress are another give-away...Look for little reddish brown flecks on the mattress. that displays excrement left by the blood suckers..
Posted by Anonymous on 2009-04-13:
Thanks, of. If there was blood on the sheets, I probably wouldn't be staying anyway. I have never actually done a visual of the mattress though. It all gives me the creeps. I think I'll invest in one of those sacks you take to hotels to sleep in so you won't be contaminated by anything. (I laughed when my friend, who travels a lot, bought one. Now I know why they bought it.)
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If you don't mind...
Posted by Needstandards on 03/01/2009
BRATTLEBORO, VERMONT -- My experiences are too many and too long to post in their entirety. But they have been almost too humorous, if not unbelievable. I recommended the Ramada in Brattleboro, Vermont to guests coming in for one of the biggest events of the year, the Olympic ski jump re-opening there, the weekend of February 13th, 2009. The front desk "hospitality professionals" must have been recruited from a fast food burger operation, or dollar store, where I suspect they do a better job.

The night we arrived, Friday the 13th, the front desk person, a disheveled women in her 60's, was wearing a baseball cap turned sideways, ala "gangsta" style. The reservation was totally screwed up. She tried to insist that my guests, who were standing there with me at 12:30 a. m., were not due until the next night. I told her that was not correct and she replied, "I didn't say they can't stay here, I only told you they're not due in until tomorrow night." It only went down hill from there, over the next three days. Every encounter was bizarre. The attitude was, "if you don't like it, just leave."

Later in the weekend, I also tried to reach my guests and there was never any answer at the front desk. No answer at a hotel's front desk? I had to call my guests on their cell phone.

I filed a well intentioned complaint with the Ramada 800 "customer care" department on Feb. 14th, as things continued to go awry. I thought I would want to know if I was a business owner, or stock holder. Now I know the source of the problems. After being cut off mid sentence, I was told I would hear from the manager of the Brattleboro Ramada within 23 hours. About two weeks later I got a call back, a message was left asking me to return the call. I did. The manager was not available and his voice mail was not working, according to "Amanda" at the front desk. I filed another on-line complaint with Ramada. I received a call from "Polly", a supervisor with Ramada "customer care" who left a message and asked I return the call. She did not leave a contact phone number. I called the 800 number I found on-line. My final attempt to contact "Polly", the supervisor for Ramada, at the Ramada "customer care" professionals was yesterday, March 1st. I was told there was no supervisor available.

They appear to have no concept of what "hospitality" is or "customer" appreciation. Nor do they seem to know how to handle bad public relations. This is less than mediocrity, for sale, at a decent price. I am not a difficult or demanding person, but I do expect the "hospitality" industry to reflect the very concept of hospitality, and graciousness in public relations. Ramada seems to only want your money. This one experience was enough. I can get this for a whole lot less cost, anywhere.
     
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Posted by Anonymous on 2009-03-01:
It really irks me when I see comments like this:

"The front desk "hospitality professionals" must have been recruited from a fast food burger operation, or dollar store, where I suspect they do a better job."

I may be the only one, but your entire post lost credibility with that statement..minimum wage employees are often some of the hardest working, most ethical people you will ever meet. To classify all based on the actions of a few is very ignorant in my opinion. Inept employees come in all wage ranges.
Posted by Anonymous on 2009-03-01:
Its the "my job is better than yours so that makes me a better person than you" complex, JC.

I will tell you what needstandards, I would work fast food again if it meant making sure there was food on the table and a roof over my head. I think it was Friday the 13th, you were tired, cranky, and over sensitive. But thats just my opinion.
Posted by Anonymous on 2009-03-01:
I agree that the "fast food burger operation, or dollar store" comment was unnecessary, and offensive, having worked in the fast food industry myself.

I don't agree that the post was oversensitive, however, if the claims of the ballcap and "I didn't tell you they couldn't stay here" comment are true. Hospitality is supposed to be just that..hospitality. And the phone tag thing can become a bit annoying, too.
Posted by BokiBean on 2009-03-02:
Agreed. Agreed. But in light of the sideways baseball cap and the attitude, I think this customer has a legitimate gripe. Front desk should be dressed like front desk and have a professional attitude to go along with the outfit.
Posted by i_am_canadian on 2009-08-13:
BB, I think that based on his other comments, he's likely exaggerating her appearance. God forbid he ever be forced to work in a menial job like that.
Posted by wah102862 on 2010-10-03:
I'm really sorry that you were treated this way. The gsr that did this probably wasn't trained the proper method of greeting the customer. She/he should have dealt with the situation at the time and not "pass the buck".

The customer is "always right" according to any policy. But, the customer should know; when calling the front desk, the gsr is not to give out any information no matter what, friend/relative/enemy. So, if, you had came in contact with he front desk they couldn't give you any information. However, the gsr could connect you to the room your guest were in and it would be up to your guest to give you their room numbers.

As a gsr and housekeeper, I have heard several complaints about this motel and its service or lack of service.
Posted by needstandards on 2010-10-04:
I apologize if my comments offended. I have no problem with fast-food workers or dollar store employees. I have worked as a janitor, waiter, pot-holder salesman, and nurses aid. So I have no superior attitude regarding the value of work or employment places.

The point I was trying to make was that front desk "professionals" in the "hospitality" industry are supposed to have training above and beyond the mechanics of a production job. Fast food and dollar store employees have training, I know. However, the focus is totally different. Congeniality is part of any front-line service job, your right. However, hospitality reps sell more than products, they sell "perceptions" of cleanliness, SAFETY, security, and "hospitality" (go figure).

What I said occurred, did happen exactly as I reported it ... baseball cap and all. Don't dismiss my experience due to my poor articulation or your own inability to see beyond it.
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They Went The Extra Mile To Provide Good Service
Posted by Soaring Consumer on 12/09/2008
NEW YORK, NEW YORK -- Tonight I checked into the Ramada Plaza hotel at JFK. The appearance of the hotel itself did not match it's website, instead of a nice warm yellow color as depicted, it was a solid grey concrete color. I walked in and was met with a nice friendly receptionist. I had reserved a room with two double beds and was given a price of $109 ($125 after taxes) She gave me a key-card to a room on the fifth floor.

When I walked in, I was surprised with the deteriorated condition of the room - the curtains were like dirty abused rags, the television was not working, a lamp was out, the ceiling had evidence of a water leak, and the plug for the bathtub was missing. I went back down to the lobby and the very friendly receptionist gave me a key-card to another room on the fourth floor.

I was pleasantly surprised that she was willing to let me try another room, and when I got to it, it was a lot better, except there was a problem with the toilet. Unlike the other room, this toilet had an automatic flushing mechanism. For the ordinary guest this wouldn't be a problem but I had a bad experience with automatic toilets as a child.

Once again the friendly receptionist let me try another room, on the sixth floor. It was perfect. It was clean, in great condition, and it even had a bigger television than the other two rooms. I am typing this review from the room right now, as free wi-fi is provided.

When I went for supper, again I was pleasantly surprised by the quality of the dinner service. I had the best hamburger that I have ever gotten and the waiter was very attentive.

Despite the somewhat degraded state of the hotel, I would rate the service I have received as a 6 out of 5. I will feel comfortable sleeping here tonight and I will look forward to my next stay at a Ramada.
     
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Posted by Davenport on 2008-12-10:
Mind if I ask what the toilet incident was?
Posted by Anonymous on 2008-12-10:
I have to confess to wondering that myself, Davenport.
Posted by Ponie on 2008-12-10:
'...bad experience with automatic toilets...' Couldn't find the flush handle, maybe? I think this is the story of Goldilocks and The Three Bears---the third room was just right. :)
Posted by MRM on 2008-12-10:
FYI: on the automatic flash toilets, theres a manual button on the side and you push the button to flush.
Posted by Soaring Consumer on 2008-12-13:
When I was four during a trip to Walt Disney World, I slipped on the wet floor and my head fell into the toilet. It then automatically flushed.
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Quality of Room
Posted by Sooomad on 08/07/2008
WILMINGTON, NORTH CAROLINA -- I just have to express my dissatisfaction with the room we were in this weekend. When we got there,the room was musty. We went to a nearby store to purchase air fresheners and a candle ( thinking the room had not been used in a while). When we got back from the wedding rehearsal dinner, the pillowcases and comforter was slightly damp. We just thought the air conditioner was acting up. We went to bed because we were tired and it was late.

My husband woke up about 3 am saying he had trouble breathing and we turned the air conditioner off until morning.

When we got up, the room smelled horrible and everything was damp, ( including our clothes that we hanging up to wear to the wedding.) The front desk person changed our room, but still charged us for that night, even though the hallway was smelly too.

WE have both developed a cough and were miserable the next day. The room they moved us to wasn't much better.

I am not writing this to be vindictive, but to earn people who have health problems. This is a safety issue. I have talked to the manager there, but I doubt if anything will be done. Maybe even changing the air filters more often may help.
     
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Posted by Anonymous on 2008-08-07:
Hope you did not pick up some strange mold or something. Sounds like the air conditioner was not removing the moisture like it was supposed to be doing. It was probably pumping more into the room than it was removing.
Posted by seriously? on 2008-08-07:
"The front desk person changed our room, but still charged us for that night, even though the hallway was smelly too." ? I don't get this... And you used the room, why would you not be charged?
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Ramada Inn Harasses Their Hotel Quests
Posted by Shineye on 06/10/2008
ORLANDO -- The Ramada Inn International Lakefront on International drive is Orlando - treats their hotel quests horribly!! Do not go there! They advertise complimentary breakfast - until 10AM. When my husband and I went down to the cafe, to eat, about 9:20AM; a cleaning woman harassed us and forced us to leave speaking in "broken English", she would not allow us to eat a bagel in peace and went to this manager- named [snip] to complain about us. She sided with her employee (without listening to what we were told about the complimentary breakfast) and called the police on us too to make us leave the hotel at once!!!!!!!!
     
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Posted by bargod on 2008-06-10:
My spidersense tells me there's more to the story here.
Posted by cherpep on 2008-06-10:
Oh, I don't know. It sounds perfectly reasonable - I would call the police too if I saw a couple of people trying to eat bagels.
Posted by Anonymous on 2008-06-10:
so what happened? Did the cops make you leave? Did they side with the hotel? Did they eat donuts while they were there? details!!
Posted by old fart on 2008-06-10:
Maybe the manager saw the couple trying to jimmy the Lox on them
Posted by cherpep on 2008-06-10:
OF, if someone in my family heard that, they would shout "Lame joke Tuesday!".
Posted by old fart on 2008-06-10:
Ther was NO WAY I could resist.... the topic just cried out for it...
Posted by Principissa on 2008-06-10:
They called the cops over a bagel! I hope the family of the store owner that got robbed reads this post so they know who to blame. If the sign says 10:00 A.M. they shouldn't ask people to leave at 9:30. They had 40 minutes to eat their food. They could have waited to clean up. Calling the cops over a freakin bagel. What a waste of tax payer dollars.
But anyway, did the cops make you leave? What did they tell you? Did they enforce what the hotel said?
Posted by samtheman on 2008-06-10:
I agree with bargod. There seems to be something missing from the story. If the complimentary breakfast is until 10 AM why would the manager, who should be familiar with hotel policy, call the police on them because they were eating breakfast at 9:20?
Posted by jenjenn on 2008-06-10:
SoCalSteve...nice! :)
Posted by TGT101 on 2008-06-10:
did the hotel have a restaurant that was different than the complimentary breakfast area and you went to the restaurant?
Posted by madconsumer on 2008-06-10:
where's paul harvey? i want the rest of the story. police are not called over a bagel.
Posted by Crown Jules on 2008-06-10:
You read my mind, TGT. I, too, wonder if the hotel had different areas for a full-service meal and for a complimentary continental breakfast. If so, the restaurant/cafe may not open until lunchtime and in most places 9:30 a.m. is too early for lunch.
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Dirty Room
Posted by Patton on 04/07/2008
ST-AUGUSTINE, FLORIDA -- Ramada Inn, St-Augustine, Florida - the dirtiest hotel room I have ever stayed in. Animal excrements in corners, dusty, sticky night table and table, poorly working ventilation system, dirty bathroom. When you complain to front desk, you are told the manager is not available and you are given the manager's business card. Either you stay or loose your money.

I personally will never, never, never stay in a Ramada Inn hotel again.
     
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Posted by Anonymous on 2008-04-07:
No offense, but if there was animal waste in the room and a malfunctioning ventilation system I would have chosen to lose the money. Can you imagine what kind of critters were hiding in the bedsheets?
Posted by Principissa on 2008-04-08:
I'm sorry, but if I saw animal waste on the floor, I would have left. I would have counted this as a loss, and went someplace else.
Posted by bargod on 2008-04-08:
Your sure it was animal excrement?
Posted by Anonymous on 2008-04-08:
Oh my gosh bargod. I don't want to even think what else the poster could have been dealing with. Just the thought gives me the willies. Yuck!
Posted by DebtorBasher on 2008-04-08:
Why doesn't ANYONE ever take pictures to back up their claim...I'm not talking about for posting on here...but if they face something like this, of course there's going to be complaints and it will be their word agaisnt management's...Pictures..take Pictures!
Posted by old fart on 2008-04-08:
Was this the one off of San Marco blvd..??
If so it was a hangout for a lot of underage drinking and carousing. I know because my son used to hang out there..
(that was 17 years ago.. He's grown up since..)
Posted by keyjockey on 2008-04-09:
The only problem with taking pictures is somehow our judicial system will say the consumer deliberately defocated in and around the room to save a buck on a hotel room and the good guy loses yet again.
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