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Bugs Found in Box and Got Into Pantry
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Rating: 1/51
GLENWOOD, MARYLAND -- Around the middle of November of 2011, I purchased a product called Rid-X which is used to help keep septic tanks clean. When I opened the first box on or around 1 December of 2011, I discovered flying bugs and quantity of insects inside. I immediately disposed of the box and contacted the company. The company assured me that this was an isolated case and would not be likely to occur in any of the other boxes.

Around 1 January 2012, I opened another box only to find more flying moth like creatures and other crawling bugs. I immediately closed the box and forwarded it to our State Department of Agriculture for identification. I was told that the flying moths were a form of meal bugs and that the crawling bugs were similar to a variety called cigarette bugs and that there were signs in the box of "exit holes". In other words, some of the bugs had crawled out of the box into our pantry.

We immediately checked a number of our cereal boxes only to discovered that there were several of them that contain the exact same bugs. I contacted the company again and was told that they were absolutely not responsible for anything and that their product is just fine. They offered me seven dollars in coupons. When I objected and sent them a copy of the analysis from the state Department of Agriculture, they offered to pay me $50. However, in the meanwhile, my wife and I had to clean out the entire pantry; throw out several boxes of cereal along with macaroni and other such products made from wheat and had to buy plastic bags to put all of our new replacement cereal in.

We were told by our State Department of Agriculture that we should put each of the cereal boxes in zip lock plastic bags and have gone out and bought a large quantity of them. When I told the company that the $50 they had offered (which by the way they sent a full liability release and would not send the $50 until the release signed and notarized) was simply not enough to cover the costs that we have been through, they told us that that was too bad that that was all they were offering.

I'm currently considering suing the company, but in the meanwhile, would strongly suggest that people avoid purchasing this product.
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User Replies:
old fart on 02/20/2012:
Meal moths and Cigarette beetles are a real pain in the butt and are VERY hard to eliminate. You will have to call a pro exterminator of good repute and see if their treatments will solve the problem. you'll probably end up disposing of the cereal and grain based foods before you have any real success.
Lotsa luck on getting rid of the little beasts!

Old fart (retired exterminator)
Slimjim on 02/20/2012:
Being the devils advocate here, but of course it's the entire defense in court, so it will come up- how do you know the bugs originated in the Rid X? They will probably argue that their boxes were breached by pre-existing bugs just like the cereal.
How strong you believe you can prove the origin in court, is something you will want to weigh out. If it's even a little shaky as far as likelihood of winning, I'd take the $50 while it's still on the table. Even in court if you come out victorious, you still have to prove damages. Pondering that angle -you have to ask yourself do you think you can ask for (and win)enough beyond the $50 to make it worth it. The tangible food loss listed doesn't sound above $50 to make pursuing this much further worth it.
old fart on 02/20/2012:
Slim.. what you say is true but it's worth a shot!
TxRain on 05/22/2012:
I and my neighbor just went through the same thing. I kept seeing little brown bugs in my home. I checked my pantry, and my dogs food and treats since from having worked at a grocery store I know that type of bug can come from grain products, but didn't find anything. Today I finally tracked down the source, an open box of Rid X. The box was surrounded by them, and they were in the box, the box was riddled with little round exit holes. Later in the day I was by my neighbors and saw the bugs in her house. We had bought the rid x at the same time and she still had her box which also contained the bugs.

You are not alone, checking on the internet I've seen numerous accounts of bugs in boxes of rid x. Personally I will never buy the product again. It is not even close to being worth the headache of battling the bugs.
Morgan on 04/17/2013:
We have had these little bugs in our bathroom and after searching, today we discovered our box of Rid X is filled with these little bugs. We just treated them with boric acid. Hopefully that will take care of them. Luckily it is not near our kitchen and hopefully they do not find their way there.
Sherrie on 04/27/2013:
Been cleaning up bugs for two months now in our bathroom. Went online and found out they are drugstore beetles similar to the cigarette beetle. Looked in the cabinet where we keep prescriptions and found where they had been eating an antacid and upon throwing away many old contents, I found the source of our bug problem in the box of Rid-X! The box was completely full of them! on 07/14/2013:
Yes!!! We just discovered hundreds of these bugs coming out of, and crawling all around our RIDX box!!! I have been spraying and killing them for a few weeks now! We have the bugs, and little white maggot things all inside the RIDX box!! We have to get an exterminator as well!!
bug crazzy on 07/16/2013:
We've been dealing with a similar problem over the last few weeks. Bugs were in the bathroom where we stored the Ridx. Didn't know they were in the box until my wife said she saw bugs in the cabinet today and asked me to clean things out. Trying to figure out what attracts them to the Ridx? Certainly doesn't sound like this is an "isolated" incident...should I save the box?
Fishintackle2003 on 07/21/2013:
Had tiny brown bugs for weeks now. Just found an open box of rid x in the bathroom w/ exit holes and lots of bugs also. Convinced they came from the rid x box. The bugs were isolated to the bathroom (w/no windows) and just kept on showing up.
anne on 08/05/2013:
we were cleaning the bathrooms at church and found little bugs in the cabinets..... we discovered they were infesting the boxes of rid-x and had moved into the paper towels as well. yes they came from the rid-x because both bathrooms had them in the rid-x box.
another old man on 08/11/2013:
same problems as others. its a shame that a corporation can just wash their hands and say tough ####. this countrys greed is killing us.
Sherrie on 11/01/2013:
I just found the source of my bug problem. A Rid X box. What is going on here? I purchased to help with sink clogs and now have a bug problem. Dumped rest of box with hot water down drain. Rid X is organisims so are bugs. Never buy Rid X again!!!
Donna on 12/03/2013:
We too realized this weekend that we had cigarette beetles and the source was Rid X. I had to wash an entire closet of linen. We have seen them before in dog products and had a real mess. I understand they only live for 2-6 weeks so if you eliminate the food source (Rid X, wheat products etc) for their larva to live they won't be back.
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