Red Lobster

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1.5 out of 5, based on 55 ratings and
130 reviews & complaints.

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Never Again!
Posted by on
Rating: 1/51
GOODYEAR, ARIZONA -- So, we went to Red Lobster tonight, at 15311 W. McDowell Road, in Goodyear, Arizona. We have gone to this place since they opened, and really have always had a great time, until this year. We usually go about every two months, and have been there twice before this with crappy service. Now, we had a terrible time. We will never return to that restaurant. This was the final time we get poor service in a Red Lobster. Well, where to begin.

Let’s see….I guess the first hint of how our dining experience was to go would have been the Hostess. My wife, 8 year old son, and I walked in, with no one in the waiting area, and straight in to the Hostess stand. She says to us “oh, 2 of you?” Really? The Hostess either can’t count or chose to ignore our son. So, on to the table. The person seating us was very pleasant. I am sorry I did not get his name. He was very cordial, and made us feel at ease immediately. He sat us, and said that our waitress will be with us shortly. Well, shortly turned into about 8 minutes just for our waitress to come and take our drink order. Then, a slight wait for the drinks, followed by the biscuits. OK, so maybe this will not turn out so bad…..oops, spoke too soon.

After taking our appetizer order, the waitress came back to take our entrée order. We told her we prefer to wait until getting our appetizer, and she seemed puzzled. OK. So, we sit, and wait…and wait…and wait…I see 2 other tables around us get seated, get drinks, get appetizers, and still we wait. Oh, here comes the assistant manager, to re-fill our drinks. Great. Now, we wait. And wait. So, here comes our seafood nachos. Hooray! Except.....they were kind of….sparse. The shrimp and cheese sauce was sparingly applied, to say the least. Oh, well, it is a busy Saturday night, so we can make some allowances. So, let’s dig in. Um, what is this? Some of the nachos are kind of….soggy. Like the chips sat at the bottom soaking up grease. Definitely not a good thing. OK, let that sit, and we can eat the other chips. OK, not bad, considering. Well, let’s see how the entrées are. Once we order. Hmmm, where is the waitress? No, not over there. Well, let’s wait. For 10 more minutes. Really? Now she takes our order? Must be really busy tonight…but…I keep seeing people seated around us and getting faster service. Starting to get a little upset now.

OK, we order our food. And wait….for over 20 minutes now. So, where are our salads? Hmmm……no, that’s not them……after 10 more minutes here they are. Now, one of the things that used to bother me at Red Lobster was that the Caesar salad was served so cold I had to warm my hands after eating it. Not this one! Oh, no, this salad was at room temperature, for sure. So how long does it take for a salad to get that warm? So, now we are 48 minutes into dinner, and we have been served some crunchy biscuits, and some crappy nachos, and warm salads. OK, so where are the entrées? Well, about 10 minutes more, and here comes the entrees. Being brought by a different waitress. What? OK, so she starts by handing out my son’s plate, and remarking how she wondered about his because she didn’t see him behind my wife. Not exactly a good comment, but whatever. I do notice as his plate is handed over that the fries seem a little off. Kind of like they had sat for a while. So, she starts handing me my plate, which should have been a combo of steak, shrimp, and salmon. But, there are crab legs on the plate. I tell the waitress this is not my order, and she asks if I am sure. What the ()^&$! Yes, I am sure I didn't order crab. So, she looks at my wife’s plate, which also has crab on it, which she didn't order. So, the waitress takes the plates away, and to the next table to ask them if it is theirs. And back to the kitchen. And we wait….now we have had enough. We waited for about 5 more minutes, and finally flagged down the assistant manager. We tell her that we need to have the entrée orders canceled, and the check for the app, drinks, and my son’s meal. She said she will take care of it. And starts to leave. But now, here comes….surprise!...our waitress, along with the other waitress, with the same meals. They explain that the crab was added by the kitchen, and that we can keep it and not be charged for it. Why, we don’t know. But we told all three of them that we didn't want it, and they asked several times if we wanted them. Finally, we said yes, but when they put the plates in front of us, I noticed that the butter was already congealing in the bowl. So I touched all the food, and it was all room temperature. My wife did the same for her food, with the same results. Actually, her crab was stone cold in the center. Like just nuked for too little time cold.

So, we sat again, until the manager, Tyler R, came over. He seemed to be wanting to help, but would not listen to anything we said. He kept interrupting us with his version of what we were trying to say. Not acceptable. But, he tried. Told us he would comp our meal. OK. Not what we wanted. We asked several times for the check, but they would not listen. OK, fine. Then, here comes Tyler, with an envelope with what he said were gift cards, to see if he could get our business back. Well, thanks, we will consider it. But, seeing as this is the third time in a row we have had crappy service here, I don’t think we will be back. Ever. And, as further insult, when we get into the car, my wife opens up the envelope and finds a $25 gift card. Great. So someone can get, what, a smaller entrée and a drink? Please. This place has gone downhill the entire year, and we are tired of giving them chances. Never again.
     
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Poor Quality Food
Posted by on
There is a reason when people talk about Red Lobster they say "I had a craving for cheddar biscuits" or "Endless Shrimp is going on" and that is because nothing else is particularly remarkable. I've visited many of the Red Lobster locations in northern Georgia and Alabama and none really stick out from the others for good or bad reasons.

The staff is quite normal for a chain with about equal chances of getting a good waitress or one that hates her job/pay. This does mean though your food is just as likely to be prepared by a high school student as it is by someone that knows how to cook. The only thing notable is during their Endless Shrimp promotion it is even printed on the menu that you cannot pre-order more than one shrimp "refill" and you have to allow normal meal prep time to be served. Unless your waitress is great, in which case she deserves a nice tip, you are likely going to go through about an hour of eating 5 pieces of shrimp and waiting 10 minutes for 5 more pieces of shrimp.

The problem is their quality. Obviously being a chain most of their food comes in prepared and frozen. This wouldn't be too much of a problem except the quality of this frozen seafood is around the same as you can pick up from a bag in a Wal-mart freezer section. This old seafood coupled with the general lack of actual cooking means that sensitive lobster usually turn out rubbery, and anything fried is devoid of any moisture or texture. This is often overlooked by visitors because the seafood experience in this region is generally limited to Captain D's.

The pricing and portion sizes reflect this almost arrogance at being the defacto "fancy" seafood in the area. Meals range from between 13.50 and 28.50 at dinner. The only chains in this region that price higher are some steakhouses. Taste does not justify the charge as I discussed and neither does portion size. One example is the Admiral's Feast. This is typically priced at ~19 and comes with breaded shrimp, scallops, clam strips, and 2 fillet of haddock all fried. The fillets are the size typical of fast-food fish. The scallops are the size of popcorn chicken bites which pale in comparison in size and taste to the scallops served at most Chinese buffets. The clam strips barely fill the palm of my hand and usually suffer the most from overcooking. You typically get between 4-5 pieces of shrimp which would be adequate if the other portions were better. The main issue when ordering that meal is it is still served on a feast-sized platter which at one time would have been full of seafood now just serves to show you half an empty plate and leaves you wondering where the other half of your almost 20 dollar dinner went. I've tried all the "feasts" and all suffer from this downsizing. I was specifically irritated when an Ultimate Feast (at a 29 price tag) left me hungry because of the kid-size lobster tail and crab leg portions, and all of this after I was charged $3 for a substitution in what shrimp came with it even though I was substituting in a cheaper side of shrimp.

I cannot leave in a full complaint though. The locations have all been very clean and tables were spaced out nicely and gave good seating room. The non-seafood plates are actually of great quality. My wife specifically loves the Cajun Chicken Alfredo which in stark contrast to the seafood on the menu is not only one of their cheapest dinners but is served in very generous portions she can never finish. If their entire menu reflected this dish I probably wouldn't be writing this complaint.
     
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Anonymous on 12/15/2010:
OK, you keep on believing those are scallops they serve at the Chinese buffet.

Yeah, RL can keep their seafood, I'd prefer to eat somewhere else.

Good review.

Anonymous on 12/15/2010:
Good review. RL is decent enough for a chain seafood joint, and they must be doing something right because the parking lots are always full. Their seafood really can't compare to fresh from the market seafood though, but then again, if they served that, their prices would be double/triple what they are.

The best place I ever ate was at Mo's in Newport, Or...the clams in the clam chowder are brought in on the hour fresh of the boats. A bowl costs around $12 bucks and it's worth every penny.
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Lobsterfest. I Took The Bait And Tried Them Again
Posted by on
Rating: 3/51
After my past two visits I was not anxious to return. This is a Darden chain joint that does try but always seems to come up short. Guess I got weak after seeing those unending Lobsterfest commercials. I had a $50.00 dollar gift card from my C. C. points plus a 50% off coupon on the second dinner that they sent me. So basically the dinner was free.

We arrived on a Friday night at 6:30 pm and they were packed. We were told 45 minutes to one hour wait time. They hand you the little pager alerting you when your table is ready. We were seated in 30 minutes. Considering how busy they were the wait time was decent and we were in no rush.

Fast forward. I ordered the stuffed seafood mushrooms for $8.95 which was quite good. Then the house salad with Cesar dressing & garlic bread was decent.

We both ordered the Lobster Lovers Dream for $30.00 each. This consisted of a rock tail plus a second tail that was smaller and more tender. The dinner also included linguini with shrimp in an Alfredo sauce. This could have been hotter. Two vegetables are also included.

Conclusion: Red Lobster on a busy night basically got this dinner right. The food was good for this inconsistent chain joint. We'll probably wait until the next Lobsterfest before we return. Google them for some good coupons if you want a decent dinner.
     
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onlooker on 03/30/2013:
nice to see that there are dinners that go well there.
trmn8r on 03/30/2013:
Mmm. This makes my mouth water for Maine Lobster.

Good review. I won't be caving to go to RL in my lifetime, but it is real hard to argue with free. Thanks for sharing.
BigAl on 03/31/2013:
trmn8er> Food poisoning is one good argument.
Buddy01 on 03/31/2013:
I got a chuckle out of your title since you reviewed a seafood restaurant.
Alain on 03/31/2013:
Enjoyable, informative and fair!
ulysee clayton on 03/28/2014:
Went to Red Lobster today 3/27/14 wife took me there to celebrate my birthday. she advised them it was my birthday they did not do the traditional birthday song or furnish me a dessert. I have been there on several occasional and it was done for other people. Would like to know how it is established who gets it and who doesn't, or has policy been discontinued.
caroldenny on 04/27/2014:
AWFUL. THEY ARE GOING BROKE. TRYING TO SELL OFF THEIR CHAIN. IF YOU ORDER LOBSTER, YOU WILL BE DISAPPOINTED. IF YOU ORDER THEIR PASTA DISH WITH LOBSTER AND SHRIMP, WHAT A JOKE., THERE IS NO SEAFOOD WORTH EATING IN THIS MEAL. JUST ORDER A FISH DISH AND FORGET THE LOBSTER. A MAJOR RIPOFF. I
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Terrible Service
Posted by on
Rating: 1/51
DANVILLE, ILLINOIS -- Slow service. After being seated, waited for 15 minutes before we seen our waitress. Then she shows up acting like she didn't want to be there. She took our drink order and 15 minutes later we finally got them. She then started to walk off. So before she walked off I said we are ready to order. Then after we ordered we waited another 15 minutes for the salad and a half hour for food. Food came out wrong and all of us were minus our baked potato. She said it would be right out. Nope. Once the order was finally corrected we managed to eat the entire meal without the potato. So we continued to set there not seeing any sign of our waitress. Finally she comes out and says the potato is just about done. 10 min later she comes and says the same thing. So we just asked for our $130 bill, paid and left. This place is horrible. Never go there and I will never go back!
     
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trmn8r on 02/10/2013:
The $130 bill is hard to put in perspective without knowing how many patrons were in your party.

Personally, I was last in Red Lobster around 1990, and I will never be returning. Good call!
ok4now on 02/11/2013:
This Darden chain joint, along with the Olive Garden, is approaching a new low. They used to be two of my favorite restaurants. I refuse to return to either one now. They increased the prices, the portions are much smaller and customer service is lacking. Vote with your wallet and go where your business is appreciated.
JAKFK on 02/11/2013:
Customer service is everything. Often times, the staff cannot be held accountable for the quality or quantity of food served. That is usually above their pay grade. They are instructed to serve the food a particular way, and in specific portions. The customer service and attitude is where I usually like to hold each individual franchise accountable.

I can excuse small portions, prep methods, etc...but what I cannot excuse is lousy customer service and poor attitudes. I hope at the very least that the OP was able to get the potatoes deducted from the final bill.
d meadows on 11/25/2013:
You're waitress didn't prevent you from getting "set" sooner.I'm guessing that you are the type who order frozen drinks which guess what- she has to wait in line for while the bartender ignores her guest's drinks while trying to make his bar guest's drinks 1st. She then probably goes to get your salad where a manager makes her stop mani g salads and forces the policy of "hot food 1st". Which means she has to make you wait while some other server is lagging behind in walking out their own food. She probably knew that the potatoes were mission g but was forced to walk the food incomplete while the kitchen microwaved some new bakes. All of this is not a server having attitude nor is it her fault.
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Mother's Day Nightmare! Horrible Food! Mic Was Working the Kitchen tonight...
Posted by on
Rating: 1/51
DUBLIN, OHIO -- My daughter and her husband took me out for Mother's Day dinner. I chose Red Lobster in Columbus, Ohio the Sawmill Road location. We went in around 8:30 pm. The Hostess attempted to seat us in a booth that was in a corner all by itself next to being seated in a closet... There was clearly other seating available. I had to ask for a table out with the other people in the dining area. We ordered an appetizer lobster, crab and seafood stuffed mushrooms. My son-in-law ordered the NY Strip and Rock Lobster Tail, my daughter ordered the specialty Atlantic Salmon with asparagus instead of broccoli, I ordered a specialty dinner as well lobster tail, crab legs, garlic shrimp scampi with bake potato.

The appetizer was a total disappointment, a rip off. When our salads were served they were a mere small handful of lettuce with two very thin slices of roman tomatoes, a small piece of onion and I got one crouton with dressing. Another disappointment. Steak was awful son-in-law said it was at the top of his list as worse steak ever, lobster tail was rubbery and tough, my crab legs were dry my baked potato looked sorry. My daughter's salmon was thin & tough not flaky and moist as should have been. Her asparagus was over cooked. The lobster tails, crab legs and salmon I feel were reheated in a microwave?

If they want to charge the prices we paid they need to serve food worthy of their price. I have seen the lobster tails they served us at our local grocery stores for a few dollars in their frozen food case. I think it got later and they just used up what was on hand rather than waste what was lying around their kitchen... I would not recommend them. A very sad experience...When we were ready to leave our waitress did not come back for a full twenty minutes.. I missed my movie...

Had a manager stopped by to ask about our food I could have given an ear full, I would have told him to pull up a chair and sample a few bites.. I have no problem paying their price but I would like to leave thinking how good my meal was and planning on my next visit. Not leave knowing I could have prepared this meal so much better at a fraction of the cost...
     
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whythelongfaces on 05/14/2012:
Going out to eat at peak time on a holiday is a sure fire way to be disappointed. Not only if there really is a problem, but your expectations are much higher than normal. A small handful of salad is all they ever give, and a few pieces of roma and onion are normal as well. Croutons are bread. How many do you need?

As for the rest of the meal, agreed it should have been better. But again, going on a busy holiday when they are fixing food fast to cover the crowd to avoid the complaining people do when they actually have to wait, is going to cause some issues. You were unhappy, I am sure others were not.
trmn8r on 05/14/2012:
"I think it got later and they just used up what was on hand rather than waste what was lying around their kitchen."

I don't agree. The slop you were served I believe is standard at Red Lobster. Have you eaten there before? I was last at one around 1990, and it wasn't much different than you describe.
Darrell27 on 05/14/2012:
I wonder how they even manage to stay in business. I can honestly say my wife and I have never had a good experience eating at any of their restaurants. I got food poisoning after eating at a Red Lobster in Jonesboro, GA back in 1977. This sent me to the hospital and have never forgotten the response from them. My wife and I have tried eating at a few locations since then, but them have no idea how to cook seafood. It's been 10 years since our last Red Lobster visit and we will never go back.
CowboyFan on 05/14/2012:
Red Lobster started in Orlando, and I would never eat there. With as many good seafood restaurants, it never pays to go to a chain store like Red Lobsters. My impression is that it serves fried seafood--cheap.

I think Red Lobster does better with breaded seafood, then seafood without. Ordering there without the breading, reveals the low quality of the seafood actually used by them.
whythelongfaces on 05/14/2012:
I love RL. Their shrimp scampi is awesome in my opinion.
ok4now on 05/15/2012:
You never ever want to go out for dinner on Mother's Day. It is the busiest day of the year for any restaurant. The lines are long, the wait staff & kitchen is overwhelmed and you will receive bad service and food. Some of the customers, who never go out for dinner any other time of the year, now have a guilt trip and take Mom out for dinner. They neglect her the other 364 days, so this one dinner now compensates for this. Plezzze! Better to stay home on this day and cook a nice dinner that Mom will appreciate.
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Very Disappointed
Posted by on
CHICO, CALIFORNIA -- I am a regular at the Red Lobster in Chico at least two to three times a month I go for dinner. Tonight was the worst service I have ever been given I sat in the bar area to try something new the bar tender not only was very unprofessional but did not seem to care about the language she used. I asked to have the football game turned up but was told she wasn't allowed which was funny cause her language and voice that carried seemed to be allowed I was very put off. Things only got worse when my appetizer was brought out cold and under cooked. But to make things even worse I never received my full meal my snow crab legs never made it to the table. At the end of my visit I took my concerns to management who seemed less than interested and never offered a single apology just said simply I will talk to her then I realized the bar tender was also a manager. Wow how disappointing and to think I was spending three to four hundred dollars a month at a place where I was treated so lousy. Well never again.
     
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Anonymous on 10/23/2011:
If you received satisfactory service in the other section of the restaurant all the previous visits, then you might want to skip the bar scene and return to something more familiar and comfortable.
very disappointed on 02/17/2012:
My last visit to this particular Red Lobster was very disappointing. First my drinks were spilled all over us. Then when the food finally got there it was less portioned, a hair on my fried shrimp, unexcussable attitude afterwards. So my dining out will not be at the Red Lobster at Wolfchase galleria in Cordova, Tn.
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Poor Service
Posted on
Our waiter Jonathon promised us VIP service but we would have settled for not being forgotten. After bringing us our drinks and biscuits we were ignored for 22 minutes until our food was served. We actually expected salads and drink refills before that and his attitude at having forgotten us was very nonchalant. My Walt's shrimp was over-cooked. My son had ordered a baked potato but got rice and broccoli instead. When we pointed that out to Jonathon he chose to argue with us that they had no potatoes and he couldn't have gotten potatoes AND rice and broccoli. However my son should have been told about the potato and been given a choice of alternate sides. So we never got our salads, my shrimp went uneaten, my son's rice and brocolli wasn't touched and we had to ask for the bill to be adjusted!?! They did comp my son's meal but the manager never came to our table to apologize and avoided us at the door! Ten years ago we had a bad service experience here - and now this. We won't be back to this location EVER! (The Lake Worth Red Lobster always has great service)
     
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Alain on 09/24/2011:
Go to
http://www.redlobster.com/contact_us
and let them know this location let you down.
trmn8r on 09/24/2011:
Your server actually had the gumption to tell you he was going to give you VIP service? They must have told him to say that.

And then he let you down. Sounds like what I would expect at Red Lobster.
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Great service and great food!
Posted by on
I just wanted to comment on my family's experience at RL tonight. Scott was our server and he was very nice and cordial throughout our entire meal. He brought very fresh Cheddar Bay biscuits which were steaming at the table. He refilled the drinks before we even requested or before they were even low. He also made sure we were satisfied several times. I could definitely tell that he cared about customer service. He asked, when we sat down, if anyone was celebrating a birthday tonight (me) and then he and two other servers sang to me before we paid for our check. I have never been disappointed at this Red Lobster. If it wasn't as high priced, we would eat there more often, but we save it for special occasions. Scott made this evening extra enjoyable. Thanks, Scott!
     
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Alain on 07/27/2011:
It's nice to hear they (and Scott, particularly) made your birthday dinner a success. Good review and a very good example of customer service making a difference!
Venice09 on 07/27/2011:
It's nice to see a good review for Red Lobster. You really had a great birthday!
Churro on 07/27/2011:
Man, you had me at cheddar bay biscuits. I could dig into one right now I'll tell ya what. Kudos to RL for treating you like a queen on your birthday.

Good Review!
Anonymous on 07/27/2011:
Glad to hear you had a great bday MissL!
Anonymous on 07/27/2011:
Great review! and Happy birthday missleopard. Lobster is one my favorites.
Anonymous on 07/27/2011:
Consider passing your comment on to the management and corporate, Scott would appreciate it I'm sure.
Skye on 07/27/2011:
Nice review! Glad you had a good meal, great server and an all around good experience.

Thanks for sharing!
MissLeopard83 on 07/27/2011:
ript, I actually sent it in through the corporate website after posting it here. He deserves a raise or at least a pat on the back. :)
MissLeopard83 on 07/27/2011:
Thanks everyone for your nice comments. :)
GERGHOOVER on 09/22/2013:
My husband and I had truly a wonderful experience last night at the Red Lobster in Blaine, MN. due to our waitress Emma. She had a sweet smile and manners to go with it.
She deserves a pat on the back.
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Horrible Food and Horrible Seating
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GRAND FORKS, NORTH DAKOTA -- Pasta was extremely oily. Order side of crab- NO WAY it was 1/2 pound- served cold and contained hardly any meat, smallest “crab leg” I have ever been served or purchased at any location. My boyfriend had the walleye which he said was the worst walleye he had ever had there- soggy and very disappointing. Contemplated asking for our money back but with the screaming baby kicking the back of my booth and the two groups of 10+ sitting 2 inches from our booth-kids running around the tables taking pictures, we wanted out. Had card out 2 minutes after food was received, wanting to leave, boxed 98% of food to go which later was disposed of.. Seat/host and Manager seemed to have better things to do then sit us before our waiter arrived- Host talked so fast we couldn’t understand him and left before we could ask any questions. I am 23- it was not my lack of hearing ability.

Server was fantastic and clean cut- tipped 18%-waited for bread and drinks 8.50 lobsterita- think they forgot the liquor- I have been a bartender/waitress for 5 years-it wasn’t busy-there was a general feeling that no one wanted to be at work that day, maybe gossip was more important to the manager, it was like a high school. When we walked in it was like- sigh* how many? Will never return to this Red Lobster -very angry at the 63$ I spent on one of the worst food experiences at Red Lobster, was loyal customers for many years with tabs always over 50-100$. From MN. I moved to ND three years ago and have found the experience at this restaurant to decline every visit.

This will be our last time at this establishment and now discourage all our friends and family from dinning at Red Lobster. I am being harsh but I am being honest. I'm still very angry. Want reimbursement of some kind. Never have contacted an establishment with a complaint like this. What a waste of money.
     
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raven2010 on 09/22/2010:
90% of the time, I handle issues like this at the point of sale. That said, I can see where the OP, and some others just don't. A lot of folks never say a word, they just vote with their feet.

Sounds like the OP had enough nonsense that day and decided to leave. I strongly feel should would be better off to speak up on the spot and I know I would not have paid for food as icky as she describes.

That said, there is no rule saying you have to speak up on the spot or your claim isn't valid. Its just harder to prove is all.
MRM on 09/22/2010:
Thank you, KittenMittons, for sharing with your readers about your dismal service at Red Lobster.
ok4now on 09/23/2010:
This is a common complaint because you are going to a chain restaurant mostly owned by Darden Restaurants. They are the world's largest with 1800 restaurants employing 180,000 people and serve over 400 million meals a year. This includes the Red Lobster, Olive Garden, Longhorn Steakhouse, Capital Grill, Bahama Breeze and Seasons 32. While upon occasion I have had a good dining experience with them overall it's only been fair. The management is poor and most of the employees are kids who don't care. The food quality is not consistent. I prefer a local establishment run by the owner who makes sure his customers are well treated with quality food & service.
getoverit on 09/25/2010:
I'm a little curious as to why the OP tipped nicely when being served such crud. I know that a server isn't directly responsible for how the food is cooked but, AFAIK, a good server does not serve anything that is sub-standard. And, if your drinks were not brought to you, who's fault was that? I hate to say it but, if I had had that experience, I would not be tipping at all, much less 18%.

KittenMittons, you said you are a bartender/waitress yourself. This might sound pretty harsh to you, but I look at it this way: I haven't been to Red Lobster a lot lately but it's probably the kind of place where one person takes your order and then other servers come around with the drinks, the food items, etc. I always thought they usually pooled tips at places like that. So, whatever I tip is based on the whole experience. If one person is doing a good job and the rest of the team isn't holding up their end, that's not my problem.

ok4now: Thanks for the info on Darden Restaurants, I've heard of them and wasn't really sure which brands were theirs. Of those you mentioned, Red Lobster and Olive Garden are the only ones I'm really familiar with. I've noticed with both of those chains that some locations seemed like nice, well-run places, with decent grub for the money while others were a disaster. That seems to be what this post is describing.

I kind of shy away from Red Lobster because there's something uniquely disgusting about bad seafood. I can deal with an overcooked steak or pasta that isn't al dente. But going to Red Lobster is obviously a gamble and kind of gross if you find a loser.
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Class And Wealth Discrimination At "Red Lobster"
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WESTLAND, MICHIGAN -- I noticed when I lived in an upper middle class area, the food, quantity, and portions seemed radically different from the local restaurant that is near me, in a middle class/lower middle class neighborhood. The only real difference is the price...it is the same at both. Those who can pay suffer no shortage of meat in their soups, etc whereas those locations near lower income neighborhoods where most of us have below 40 and 30 have crash landed upon now have to scrape the bottom for the few tiny pieces of food that may or more likely, are not left on our trays. There is class discrimination, which translates into racial discrimination in the less wealthy areas where these stale seafood rip off scams known as "Red lobster" are located.

I am white, with some Native American. I notice a RADICAL DIFFERENCE between the establishments where I grew up vs the more integrated RL restaurants where I am located now.

All persons of color, myself included as a member of the Objibway nation, boycott the swine at Red Lobster.

I just went to the location off of Wayne road in Westland MI, against my better judgment but based on my wife's desire to have some seafood.

Based upon my previous observations that the price was always going up while the proportions of seafood were disappearing as you got bigger and bigger plates of foods with spinach, rice, and other "delicatessen's" into a never ending attempt to fool you into thinking you were getting a belly full of delectable seafood when in reality you were getting more biscuits, cole slaw, and other weeds more suited to a rabbit or a homeless person than a plate full of 20 bucks worth of seafood.

Tonight, despite my better judgment based on the sleight of hand that pigs like "Red lobster' have been perpetrating, I decided to take my wife out for xmas. The waiter was fine, I could tell they were running him like a dog, so I still gave him a good tip.

We ordered our favorite, the Ultimate feast. Like other times through the years when I have been there, they bring me the wrong plate, the wrong drink, etc....

Rather than get the poor waiter/waitress in trouble, I just took the errors and poor service and gave the waiter/waitress a generous tip.

Tonight, I ordered the "ultimate feast". All was luke warm except the crab legs, which I was told was coming.

When they did arrive, they were ICE COLD. Like a Popsicle stick, I felt the stale crab legs cystals melt against my tongue. My tongue felt like it was stuck to a block of frozen ice.

When I complained at the Red lobster off Wayne road in Westland, the manager told me that they "make mistakes" and acted like I was doing something wrong!!!!

I paid more than most make for a day's salary with a minimal expectation of semi warm seafood, and she cannot manage the place she is supposed to run, and accuses ME of being in the wrong for complaining. Imagine that.....and I have never complained before, despite them misplacing my order, having little food on the plate, or waiting for hours to get waited on.

Never go to the Red Lobster on Wayne road in Westland Michigan. I have been polite while the idiots there have given me a chunk of dog food for coming in late and asking for the 'surf and surf" because I come in at the last minute.

Now the latest...they send me seafood that I practically chip my teeth on, after waiting forever, and this pig of a unit manager has the audacity to stick her ugly face in mine and try to explain that people make mistakes and that I hav4=e no right to complain, etc.

So all of you know, the Red Lobster sucks and you will be paying more and more for less and less seafood, stale seafood at that. Expect dimwitted managers like the pig I encountered to drive away long standing customers lie myself with her crappy assed "you are not a customer here because you dare to expect a decent well cooked meal' for close to a hundred bucks.

Seeing most of the world's seafood is basically unfit for present human consumption based on the contaminants and toxics and carcinogens that are present in our food, especially stale seafood like the poisons offered at for profit fast food poisoners like the soon to be defunct Red Lobster, as the world's marine life is expected to become extinct in some 50 years, the time is long long overdue to "just say no" to these ignorant, arrogant fast food places and the stale toxic products that they peddle.
     
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User Replies:
Ponie on 12/21/2008:
Might be better if you eat at home from now on.
Ben There on 12/21/2008:
Wow, it has been awhile since I have been to a Red Lobster... Does it really cost almost $100 for two people to eat at Red Lobster? Was that with booze?
Starlord on 12/21/2008:
I ate at one Red Lobster in my life, and that was in Little Rock, AR. It would not surprise me to see a tab of over $100 for two people, as for what little I ate ate the RL was thirt some odd dollars. I was attending a school for hypnotherapists, and we all went to the RL to eat one night. I was embarrassed to find that I could not eat as well as the other students, as my funds were not as readily available to me, so I had to pinch pennies until Lincoln screamed in pain. The food was not that good as I remember, and certainly not worth what they were charging for it.
Anonymous on 12/21/2008:
The last time I ate there, four years ago, with drinks, the bill came to $70. It was the drinks that ran the bill up, but my date's dinner was over $20, if I recall.
woodsk1 on 12/21/2008:
If you want seafood, go to a good place, not RL..
sabletaz on 12/21/2008:
I guess I'm pretty lucky, I live in Maine where you can get fresh seafood at reasonable prices all year long.....
madconsumer on 12/21/2008:
okay ....
TGT101 on 12/21/2008:
I thought I remember some study being done on a subject similar to this. It is more costly to do business in lower-class neighborhoods than upper-class so the food is more expensive in the lower.
Principissa on 12/21/2008:
The only good thing I've eaten at RL is those biscuits. The seafood is horrible and the prices are outrageous.
Nohandle on 12/21/2008:
It's been many years since I ate at a Red Lobster but I agree the food is overpriced for the quality. You might as well go to your local grocery and pick something from the freezer section. I do recall on that last visit I ordered stuffed mushrooms as an appetizer and they were still frozen in the middle.
old fart on 12/21/2008:
How did the poster take a review of Red Lobster and turn it into a racial screed...
I agree that bad food is bad food, but to equate that to to some sort of deliberate racial insult is absurd...
We are not just the tiniest bit paranoid, are we???
Anonymous on 12/21/2008:
I only go for the biscuits
DigitalCommando on 12/21/2008:
Yeah OF, the DNA sniffers at the door determines level of 'whiteness' and sends a radio signal back to the soup machine to reduce meat output if a non-white enters.
dimplepie on 12/21/2008:
DC, that's the most logical, fantastic response yet, LOL!!!
Anonymous on 12/21/2008:
You're a member of a nation that you can't even spell correctly?

I'll vote this review 'bogus crap'.
Anonymous on 12/21/2008:
Is that a new feature too, C2O? Is it next to the fraudulent report button? lol
Anonymous on 12/21/2008:
LOL John! I figured that with my limited voting rights I could just enforce my own unique system.
Anonymous on 12/21/2008:
Go Cowboys! LOL
Anonymous on 12/21/2008:
Cowboys? Where? Oh, JC is TEASING me again! LOL
Sorry everyone...just messing around. :)
Anonymous on 12/21/2008:
LOL!
Ben There on 12/21/2008:
I know lots of high end restaurants make more money off of booze than food, so you can be a lot more liberal with your serving sizes. I doubt that cheaper restaurants or those in less wealthy areas have high dollar amount booze sales, so they can't give as much food for the same price.
Anonymous on 12/21/2008:
Ben There do you think this is really true? It's very interesting if it is. Once it thaws out here, I think I'm going to test this theory..
old fart on 12/21/2008:
C2O... good catch.. this guy is a member of the "OBJIBWAY" tribe...? LOL
Ben There on 12/21/2008:
I was recently on the road to a city that will remain nameless, and a coworker and I went to the Olive Garden because - sadly - that was "the best restaurant in town" according to the staff at our hotel. I ordered a $40 bottle of wine for the table, and you would have thought I had ordered Dom Perignon... Appearantly wine by the bottle was so uncommon at this OG that the staff could only dream of the tips one gets from a high booze check. This just encouraged my and my colleagues to drink a second bottle which made them so happy they gave me a free dessert.
old fart on 12/21/2008:
Olive gardens are nothing but third rate spaghetti houses that don't come close to the real Itralian restaurants in New Joisey... just ask Principissa.. right princi..??
old fart on 12/21/2008:
Olive Gardens and Red Lobster restaurants are owned by the same corporation, Darden Restaurants... small wonder they are both crap operations...
Anonymous on 12/21/2008:
I didn't know that OF, that is interesting.

I don't know what you're talking about either, OG is da bomb - you just pour that creamy alfredo sauce on every dish and wa-la, you have a masterpiece! I mean afterall their chefs are trained in Italy..right? LOL
old fart on 12/21/2008:
Yeah.. all their chefs are trained in Rome... Rome Georgia that is...
GreatLakeDweller on 06/06/2009:
I never had a bad meal at this particular unit. "Working guy" if you don't like it you shouldn't go back. You seem like one real angry dude. Sad that you call people ugly and pigs. Sounds like you feel that no-one should eat seafood anywhere based on your closing comments. Yet you go to a Red Lobster. Very, very strange.
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