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Red Lobster

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124 Reviews & Complaints

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Lobsterfest. I Took The Bait And Tried Them Again
Posted by Ok4now on 03/30/2013
After my past two visits I was not anxious to return. This is a Darden chain joint that does try but always seems to come up short. Guess I got weak after seeing those unending Lobsterfest commercials. I had a $50.00 dollar gift card from my C. C. points plus a 50% off coupon on the second dinner that they sent me. So basically the dinner was free.

We arrived on a Friday night at 6:30 pm and they were packed. We were told 45 minutes to one hour wait time. They hand you the little pager alerting you when your table is ready. We were seated in 30 minutes. Considering how busy they were the wait time was decent and we were in no rush.

Fast forward. I ordered the stuffed seafood mushrooms for $8.95 which was quite good. Then the house salad with Cesar dressing & garlic bread was decent.

We both ordered the Lobster Lovers Dream for $30.00 each. This consisted of a rock tail plus a second tail that was smaller and more tender. The dinner also included linguini with shrimp in an Alfredo sauce. This could have been hotter. Two vegetables are also included.

Conclusion: Red Lobster on a busy night basically got this dinner right. The food was good for this inconsistent chain joint. We'll probably wait until the next Lobsterfest before we return. Google them for some good coupons if you want a decent dinner.

     
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Posted by onlooker on 2013-03-30:
nice to see that there are dinners that go well there.
Posted by trmn8r on 2013-03-30:
Mmm. This makes my mouth water for Maine Lobster.

Good review. I won't be caving to go to RL in my lifetime, but it is real hard to argue with free. Thanks for sharing.
Posted by BigAl on 2013-03-31:
trmn8er> Food poisoning is one good arguement.
Posted by Buddy01 on 2013-03-31:
I got a chuckle out of your title since you reviewed a seafood restaurant.
Posted by Alain on 2013-03-31:
Enjoyable, informative and fair!
Posted by ulysee clayton on 2014-03-28:
Went to Red Lobster today 3/27/14 wife took me there to celebrate my birthday. she advised them it was my birthday they did not do the traditional birthday song or furnish me a dessert. I have been there on several occasional and it was done for other people. Would like to know how it is established who gets it and who doesn't, or has policy been discontinued.
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Great Service With A Smile
Posted by on 04/24/2007
ROCHESTER, NEW YORK -- Red Lobster in Henrietta, New York.

I took my wife and kids to this Red Lobster restaurant couple of weeks ago. The service was excellent and the food was well-prepared (hot & fresh). The only problem I had was my entrée. I order the Lobster/Shrimp pasta with garlic butter sauce. It was terrible. The sauce was too greasy (buttery). I was only able take couple of bites. The waiter came by and asks how everything was. I told him everything was excellent except for my entrée. I explain the problem with the pasta sauce. He apologized and took my entrée away and went to talked to the manager. My entrée was comp. and the chief rush my replacement dish (Ultimate Feast). It was done within minutes. It was much better than the pasta. They also comp. the desserts for kids. I have very happy with the food qualify and service and will recommend this Red Lobster restaurant to friends and families.
     
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Posted by Sparticus on 2007-04-24:
My wife and I are big Red Lobster fans. They have great food and always good service... at least in our area.
Posted by Anonymous on 2007-04-24:
Lobster will do I guess, in a pinch.
Posted by Anonymous on 2007-04-24:
Never been to a Red Lobster(I hate seafood)I hear they have good steaks.True?
Posted by Anonymous on 2007-08-30:
Yes! good steaks too...
Posted by jktshff1 on 2007-09-02:
My wife likes the cheesebread biscuits
Posted by Anonymous on 2007-09-02:
me too!
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Disappointed On Valentines
Posted by Shaggygirl47 on 02/27/2014
HUNTSVILLE, ALABAMA -- We waited 2 hours to be seated and ordered a daiquiri. It wasn't frozen anymore and my husband's beer was hot. We got our appetizers before our drinks. We never got our salads and both of our dinners were cold.
We asked to speak to the manager, Robert [snip] never showed up.

I love Red Lobster, but I'm really bummed how things went down. I spent over $75 and it was just terrible. I love Red Lobster and hope there is something that can be done about this.
     
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Posted by FoDaddy19 on 2014-03-06:
So did you go out to eat twice on Valentines day? The reason I mention this because it was a Friday when you had your O'Charley's outing and Valentines day was on a Friday this year as well, and in both instances your complaints are very similar.
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Not Satisfied
Posted by Srorsini on 02/20/2014
Service was terrible. Waited forever for just water. Food was good, but not enough of it. Don't go when you're hungry. Not satisfied and will not return there anymore.

     
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Chinese Exclusion Act?
Posted by Smeansh on 02/18/2014
LIVERPOOL, NEVADA -- So we went to Red Lobster for my daughter's birthday yesterday, and let me tell you, the service was ridiculous! First of all, they refused to seat us for a hour even though they told is fifteen minutes max and slowly seated every other patron in the lobby. Seriously? Not okay. Then, since we explicitly told them it was my daughter's birthday and we witnessed them giving a free slice of cake a song to two other birthday-celebrating patrons, what do we get? A bill and a nudge to go home. That's it, no cake, no song, no seats. Is it because we're Chinese? Is it because we look foreign? I have no idea but this is ridiculous. So if you are a minority, never, ever go to Red Lobster.
     
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Posted by Nohandle on 2014-02-18:
I have a quick question. How many were with your party waiting for service?
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Smells like Mold and Dirty Laundry!
Posted by Markplaca on 02/10/2014
FAYETTEVILLE, NORTH CAROLINA -- Walked in place smells like mold and dirty socks! Really needs a good cleaning place is very nasty! Had to move my seat three times to try to avoid smell! Had to sit just about all the way in the back to escape smell and when I left felt as if I needed a shower and change cloths! Will not return until place is under new management cause whoever is the GM now obviously needs fired and replaced with someone who knows what it takes to keep place clean and fresh smelling! If you plan on going to this place bring respirator you will need it! Save your time and money go elsewhere! They just built a Bonefish Grill go there! Red Lobsters over 30 yes old probably needs torn down and rebuilt!
     
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Cold Food
Posted by Mchholst on 02/04/2014
ST. PETERS, MISSOURI -- My husband and I always ask for a gift card to Red Lobster at Christmas but never again! We went on a Monday afternoon at 3pm and we were served food that we believe was left over, It tasted like it had set a while. They were not busy at 3 in the afternoon. The waitress brought the food before we finished our salad ! Big Mistake ! I have complained about that before. Never to go there again especially for the price you pay, we expect better .
     
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Total Disappointment
Posted by Kitkat1 on 01/05/2014
DECATUR, ALABAMA -- On Jan. 4, 2014 a friend and I went to Red Lobster for dinner, what a mistake that turned out to be. The food was not the normal standard for such a prestigious place. Most of the menu has been downsized and the food was what one would expect to find at a low class chain. Disappointed is not exactly the correct word to use for the experience we had. The waitress was nice enough, however the food was lousy, not to mention the price was outrageous for what they served. They have changed the inside dining rooms from what was an experience itself to a run of the mill plain ole table and chairs with no motif, the lobster tank was nasty...and they think people would want to eat one of those....sorry to say I won't be back !

     
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Posted by FoDaddy19 on 2014-01-06:
I'm not sure if I would call Red Lobster "prestigious". It's always been a mid-tier chain restaurant. It's where you go if you want seafood, but want something nicer that Captain D's or Long John Silvers.
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Waiting 1 Hour for Seating With Half Full Restaurant
Posted by Collinskaren789 on 12/10/2013
ALTAMONTE SPRINGS -- On Monday, Dec. 9, 2013 my family of 10 took me to dinner for birthday. I arrived first asking the hostess for table for 10. Her respond was, you will have a one hour wait. I asked why because business was slow and I seen tables everywhere. They had closed off one side of the restaurant so you waited the one hour or ate else where. Are you serious? I am in the restaurant business and a known restaurant like Red Lobster, in the holiday season and normally a packed place, you are told to wait an hour is totally unacceptable. No way of communicating with some of my party, to have them go somewhere else, we waited and actually enjoyed the meal but still couldn't forget the welcome we got.

You never tell a customer what they don't want to hear. You kill them with respect and kindness. Service was excellent and meal was outstanding, but closing down half of restaurant and telling people either wait for tables to clear or they couldn't accommodate you is very unprofessional. Never in my life have ever put a complaint to a restaurant, but my feelings are this should of never happened.
     
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Posted by FoDaddy19 on 2013-12-11:
You're assuming that because the restaurant was half full, that they could accommodate your large party without prior notice. Did you consider that perhaps they didn't have enough staffing to handle a full restaurant and that's why they had part of the restaurant closed off? If they had say 50% of the restaurant full but only had 50% of a full staff compliment on hand, then they were effectively running at capacity.

"You never tell a customer what they don't want to hear. "

Sometimes you have to, it's better to be truthful about the issue then it is to B.S. them

"but closing down half of restaurant and telling people either wait for tables to clear or they couldn't accommodate you is very unprofessional."

What would you have them do then? If they couldn't accommodate then they it is what it is. Would you have rather they lied to you? To me that would be much more unprofessional than just being straight up with you.

Futhermore, a party of 10 is pretty large, I would've called ahead to insure that they would have a table(s) available.
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Worst Sea Food Ever
Posted by Ecaba2150 on 12/08/2013
HARLEM NY, NEW YORK -- I placed a order at the new Red Lobster in Harlem. This was the worst seafood my husband and I ever had. We had the "Admiral Feast" which consisted of scallops, shrimp, fish and clams. Everything was hard and clearly you can see it was pre packed frozen products. I will never eat there again. The food was horrible. Everything tasted the same and too much breading.

What a waste never again use fresh products I should have went around the corner to "Joes crab shack". Way better than that junk they call seafood at Red Lobster in Harlem. Get it together you can't fool black people too long...
     
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Posted by Nohandle on 2013-12-08:
You can't fool white people too long either.
Posted by olie on 2013-12-09:
You are so lucky to have a number of fresh seafood options in your area. I'm glad you've learned your lesson about Red Lobster.

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