OWENS MILLS, MARYLAND -- Date night 07/04/2016, arrived 6pm for dinner, was seated quickly, and was told that the bar server would take care of our table. She served the salad and the first round of drinks and bread. She then returned to the bar area and she did not come back to clean table or refresh the drinks or even to check if we needed anything. We sat there for almost an hour. No one came to the table and there were at least two more ladies on the other side and a young man serving the same row we were sitting except our table, and yes everyone was eating and drinking.
As time went on the cook was the one who brought it to someone attention that there was dinner to be served and it had been sitting for too long. Another server and we saw him give the food to her. She question the bar server, who then had her deliver it to us. Food cold, my pasta was sticky, fries were cold, and then the bar server came to the table. I question her about who was supposed to serve this table and I also spoke with the hostess in charge. It was the holiday and she said they were short, which had nothing to do with me. She give a 20% discount which was nothing. This place has no love for the customers and I will never return.
LUFKIN -- Have been to Red Lobster on several occasions and found each time we have to wait to be seated. Even if you are there at 11 AM, first one, they still make you wait to be seated. No customer service AT ALL. Went on Sunday after church, usually full but this time not so. But still waited over 10 minutes. One family complaining another left. When we finally got seated (just me and my husband) there were 6 tables in our section empty. That is so wrong for a nice restaurant like that. People should never have to wait if you have that many empty tables. What is wrong with this restaurant. It is a shame. We love it but we are done. You guys need to get it together or close your doors.
LANHAM, MARYLAND -- My family and I had the opportunity to visit Red Lobster on Wednesday April 8, 2015 at 6:45 pm. We were greeted by a hospitable hostess who seated us within ten minutes of our arrival. Our first observation was the cleanliness of the restaurant, followed by the warm salutations from our server. Our delicious dinner was very hot, appetizing and with low sodium. Unlike some other restaurants, we felt like royalty.
Our choice to dine at Red Lobster was somewhat cautioned because of the previous unfavorable remarks we had discovered. We are indeed pleased that we elected to embrace this opportunity without any great expectations; and, we were totally misled. Thanks Red Lobster for a Memorable Dinner Experience! We plan to revisit your establishment very soon!
LIVERPOOL, NEVADA -- So we went to Red Lobster for my daughter's birthday yesterday, and let me tell you, the service was ridiculous! First of all, they refused to seat us for an hour even though they told is fifteen minutes max and slowly seated every other patron in the lobby. Seriously? Not okay. Then, since we explicitly told them it was my daughter's birthday and we witnessed them giving a free slice of cake and song to two other birthday-celebrating patrons, what do we get? A bill and a nudge to go home. That's it, no cake, no song, no seats. Is it because we're Chinese? Is it because we look foreign? I have no idea but this is ridiculous. So if you are a minority, never, ever go to Red Lobster.
LAS VEGAS, NEVADA -- My wife and I have a date night 2 to 3 times a week. I know she had been wanting Red Lobster for a while so we went to the Red Lobster on valley view just off the 95 for dinner. Not busy just average only 5 min wait 45 min serve time food came incorrect no salads. They said "Sorry we forgot." They forgot my wife's shrimp scampi and my chicken was so overcooked it was like leather. For dessert we had the molten cookie and for a hot dessert the core was still frozen. All and all this food chain is forever removed off our list and will never go to from servers to food horrible and if there was a negative star I'd have given it to this place.
WHITEHALL, PENNSYLVANIA -- Customers be careful charging your dinner at Red Lobster. Review your charge on your computer. We had given a generous tip & paid for our dinner on my Capital One Visa. Noticing a $2 (more) difference from my copy of the dinner bill and what has been posted on the computer.
I called the restaurant to inform the manager that we had dinner there 2 days ago, and told her about the error. It seems the original bill has already gone to Headquarters, & I had to deal with headquarters. It's not the money but the principle. Knowing the red tape I had to deal with I decided not to contact Red Lobster's headquarters. Just think if this is done on all charged dinners. Again watch your bill.
FAYETTEVILLE, NORTH CAROLINA -- Walked in place smells like mold and dirty socks! Really needs a good cleaning place is very nasty! Had to move my seat three times to try to avoid smell! Had to sit just about all the way in the back to escape smell and when I left felt as if I needed a shower and change clothes!
Will not return until place is under new management cause whoever is the GM now obviously needs fired and replaced with someone who knows what it takes to keep place clean and fresh smelling! If you plan on going to this place bring respirator you will need it! Save your time and money go elsewhere! They just built a Bonefish Grill go there! Red Lobsters over 30 yrs old probably needs torn down and rebuilt!
DECATUR, ALABAMA -- On Jan. 4, 2014 a friend and I went to Red Lobster for dinner, what a mistake that turned out to be. The food was not the normal standard for such a prestigious place. Most of the menu has been downsized and the food was what one would expect to find at a low class chain. Disappointed is not exactly the correct word to use for the experience we had.
The waitress was nice enough, however the food was lousy, not to mention the price was outrageous for what they served. They have changed the inside dining rooms from what was an experience itself to a run of the mill plain ole table and chairs with no motif, the lobster tank was nasty... and they think people would want to eat one of those.... sorry to say I won't be back!
ALTAMONTE SPRINGS -- On Monday, Dec. 9, 2013 my family of 10 took me to dinner for birthday. I arrived first asking the Hostess for table for 10. Her respond was, "you will have a one hour wait." I asked why because business was slow and I seen tables everywhere. They had closed off one side of the restaurant so you waited the one hour or ate elsewhere. Are you serious?
I am in the restaurant business and a known restaurant like Red Lobster, in the holiday season and normally a packed place, you are told to wait an hour is totally unacceptable. No way of communicating with some of my party, to have them go somewhere else, we waited and actually enjoyed the meal but still couldn't forget the welcome we got.
You never tell a customer what they don't want to hear. You kill them with respect and kindness. Service was excellent and meal was outstanding, but closing down half of restaurant and telling people either wait for tables to clear or they couldn't accommodate you is very unprofessional. Never in my life have ever put a complaint to a restaurant, but my feelings are this should have never happened.