INDEPENDENCE, MISSOURI -- 45 minutes, I understand on Mother's Day. It's busy to wait for a table. Ok. 1 hour and 30 minutes to get cold food, I don't understand. Saw three other tables served before us. Waited a half hour for manager to come to the table. Pathetic performance. No sympathy from manager. Nothing but excuses.
INDEPENDENCE, MISSOURI -- The worst service ever! The service was slow, the food served cold, missing items that were ordered and the wrong dish. No biscuits were served until the end of the meal, no butter for the crab and lobster, no salmon although the menu was 1/4 salmon features. The manager finally stopped by, but no change, even then with slow/no service. I've been eating at Red Lobster since 1975 in Omaha, NE. No more, not free, no gift cards ever again. I'm not mad, I'm just getting smart after poor service for 3-4 years at the Independence, MO restaurant.
TUCSON, ARIZONA -- I called to place an order to go, and was on hold for 15 minutes. I figured they forgot, and called back. No answer twice, so I drove there. The place was completely swamped, no parking places, tons of people in line, so I left. No big deal, it was only 150 in food I was going to order and take home. They didn't need the order or should I say, take the order.
BRANDON, FLORIDA -- Waited to cool down before posting... Was in Red Lobster in Brandon, Florida for my birthday 12/11... Waitress couldn't get the drink order correct. Completely forgot the appetizers. "Forgot" to order one of entrees... Which meant that because we waited, the other two entrees were almost cold. Even though it was mentioned several times, no birthday song. Maybe you should shut down, restaff, do some intense training, then reopen. P/S No Management apologies.
AMARILLO, TEXAS -- This place went from my favorite Amarillo restaurant to one I'll never step foot into again. How do you describe the worst restaurant experience? Without wanting to write a detailed summary of every missed step? Pointing out every communication disregard. Voicing every upsetting detail as so it may never happen again? You either let the attempt of such an article cause you an ulcer, or you summarize. I felt like I was at Long John's Silvers. They no longer deserve even a detailed, crafted review. I've thrown in the towel.
LACEY, WASHINGTON -- For many years my family have been regular customers at Red Lobster, and not just the locally. One of the highlights of those visits has always been the cheese biscuits, served hot usually before you have settled into your chair. Last night, we tasted them, looked at each other, and without a word knew they had changed. No cheese flavor. These were plain old Bisquick style biscuits! What a disappointment. The food and service have always been very good. This is just disappointment in the one item.
ST. JOESPH, MISSOURI -- Hadn't eaten at Red lobster for some time, was looking forward to going, I certainly was disappointed, it was terrible. The food was all so salty it was not eatable. Husband and I each had a high ball before eating, and with the meal and tip it was $70.00. They will never get another penny of mine. Went home and made myself a ham sandwich.
GRAND FORKS, NORTH DAKOTA -- Pasta was extremely oily. Order side of crab- NO WAY it was 1/2 pound- served cold and contained hardly any meat, smallest “crab leg” I have ever been served or purchased at any location. My boyfriend had the walleye which he said was the worst walleye he had ever had there- soggy and very disappointing. Contemplated asking for our money back but with the screaming baby kicking the back of my booth and the two groups of 10+ sitting 2 inches from our booth- kids running around the tables taking pictures, we wanted out.
Had card out 2 minutes after food was received, wanting to leave, boxed 98% of food to go which later was disposed of.. Seat/host and Manager seemed to have better things to do then sit us before our waiter arrived- Host talked so fast we couldn't understand him and left before we could ask any questions. I am 23- it was not my lack of hearing ability.
Server was fantastic and clean cut- tipped 18%-waited for bread and drinks 8.50 lobsterita- think they forgot the liquor- I have been a bartender/waitress for 5 years- it wasn't busy- there was a general feeling that no one wanted to be at work that day, maybe gossip was more important to the manager, it was like a high school. When we walked in it was like- sigh* how many? Will never return to this Red Lobster -very angry at the 63$ I spent on one of the worst food experiences at Red Lobster, was loyal customers for many years with tabs always over 50-100$. From MN. I moved to ND three years ago and have found the experience at this restaurant to decline every visit.
This will be our last time at this establishment and now discourage all our friends and family from dining at Red Lobster. I am being harsh but I am being honest. I'm still very angry. Want reimbursement of some kind. Never have contacted an establishment with a complaint like this. What a waste of money.
DUBLIN, OHIO -- My daughter and her husband took me out for Mother's Day dinner. I chose Red Lobster in Columbus, Ohio the Sawmill Road location. We went in around 8:30 pm. The Hostess attempted to seat us in a booth that was in a corner all by itself next to being seated in a closet... There was clearly other seating available. I had to ask for a table out with the other people in the dining area.
We ordered an appetizer lobster, crab and seafood stuffed mushrooms. My son-in-law ordered the NY Strip and Rock Lobster Tail, my daughter ordered the specialty Atlantic Salmon with asparagus instead of broccoli, I ordered a specialty dinner as well lobster tail, crab legs, garlic shrimp scampi with bake potato.
The appetizer was a total disappointment, a rip-off. When our salads were served they were a mere small handful of lettuce with two very thin slices of roman tomatoes, a small piece of onion and I got one crouton with dressing. Another disappointment. Steak was awful. Son-in-law said it was at the top of his list as worst steak ever, lobster tail was rubbery and tough, my crab legs were dry, my baked potato looked sorry. My daughter's salmon was thin & tough not flaky and moist as should have been. Her asparagus was overcooked. The lobster tails, crab legs and salmon I feel were reheated in a microwave?
If they want to charge the prices we paid they need to serve food worthy of their price. I have seen the lobster tails they served us at our local grocery stores for a few dollars in their frozen food case. I think it got later and they just used up what was on hand rather than waste what was lying around their kitchen... I would not recommend them. A very sad experience... When we were ready to leave our waitress did not come back for a full twenty minutes. I missed my movie...
Had a manager stopped by to ask about our food I could have given an earful. I would have told him to pull up a chair and sample a few bites. I have no problem paying their price but I would like to leave thinking how good my meal was and planning on my next visit. Not leave knowing I could have prepared this meal so much better at a fraction of the cost...