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124 Reviews & Complaints

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Red Lobster will not let you send a complaint through their website
Posted by Joececil on 07/23/2010
Had lunch on 7/19/2010. Really bad food, good service, will never go back, could not send a complaint through Red Lobster website ever. Called the Darden group in Florida, the parent company, the customer satisfaction flunky did not return my call, losing company with losing products now losing customers.

     
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Posted by Anonymous on 2010-07-23:
What happened when you tried to send a complaint through their website?
Posted by Skye on 2010-07-23:
I wonder if the email complaint bounced back? It would be helpful if the op told us why they could not send the complaint.
Posted by Anonymous on 2010-07-23:
"....customer satisfaction 'flunky' did not return my call...."

I wonder why?
Posted by Skye on 2010-07-23:
:O
Posted by Anonymous on 2010-07-23:
Yeah I gotta agree with the OP on this one. Red Lobster jumped the shark years ago.
Posted by Skye on 2010-07-23:
I wonder if the OP told management the night of the bad meal. They cannot attempt to rectify, what they do not know is broken.
Posted by Anonymous on 2010-07-23:
Last time I went to Red Lobster there really was no 'fixing it' as I do believe it was assembled per manufacture's instructions. It was just not good. Service was great. Cocktails awesome. The food.. NO.
Posted by fast327 on 2010-07-23:
Last time I went to Red Lobster(two weeks ago)the food was wonderful,the service exceptional, and the thing I liked most; the servers sang happy birthday to a party without all the clapping and yelling. A very good experience. I will go back.
Posted by Skye on 2010-07-23:
At this point, after that oil spill, that was spilling into the Gulf since April, I thnk it's risky to eat anything from the ocean. I personally do not eat fish, but just worry for those who still do at this point. Not saying all the seaford people are having, is coming from the Gulf, but fish do travel.
Posted by Ytropious on 2010-07-23:
When will people learn, if you have an issue with a LOCATION you need to address it at the LOCATION it happened, not run up to corporate. This is why they don't have a mass complaint page, it's pointless.
Posted by goduke on 2010-07-24:
Anything from the Northeast coast is still o.k. Lots of tests being conducted all the time. New England lobsters are still a deal at $5.99/lb. Great clams. Fantastic swordfish.
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Food Poisoning at Red Lobster
Posted by Goddesscerri on 07/05/2010
MEDFORD, OREGON -- Three months before our 8th wedding anniversary I asked my husband to take me to Red Lobster for our special dinner. It was July 3, a day before our anniversary, but we knew that the place would be nice and quiet. The restaurant was about half full, which is perfect. Just the right amount of ambience. We had a great waitress who answered all of my husband's question, and even let us purchase a couple of their Pilsner glasses for our annual toast that we make to each other. Hours later, we were in our bathrooms using them all night and all day long. We realized we had food poisoning. Since it was the fourth of July the whole family came over for a barbecue. No one else got sick from THAT food. It was from our meal the day before.

I don't know if it has anything to do with the oil in the southeast US, but it certainly could be. The seafood that we ate may not have come specifically from those waters...but water DOES move. We happen to live in Medford, OR. I think I'm putting off seafood for a few years. A big sarcastic Thank You to BP and Red Lobster.
     
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Posted by Venice09 on 2010-07-05:
I hope this isn't going to be the new trend of complaints about food poisoning.

Sorry you got sick, but the last thing on my list of causes would be the oil.
Posted by goduke on 2010-07-05:
There's no fish coming out of the Gulf. The oil disaster wouldn't have caused you to get sick. More likely the fish was undercooked or something like that. Sorry you had such a lousy anniversary.
Posted by Anonymous on 2010-07-05:
I still don't understand how people living in states that border the ocean eat seafood from a chain like Red Lobster. You do much better and often cheaper in your local seafood restaurant.
Posted by biomajor on 2010-07-05:
Sorry you got sick, but now you can celebrate again in 3 months when it is your anniversary.
Posted by grandma005 on 2010-07-05:
I wish that we had a local seafood restaurant in California. Red Lobster is all we have. The last time I eat at Red Lobster the food was so bad I haven't been back in four years. Maryland has the best Seafood Restaurants. That is the only thing that I miss about the East Coast.
Posted by Weedwhacked on 2010-07-05:
Water from the Gulf would not have found its way to Oregon.
Posted by Skye on 2010-07-05:
But whatever fish they had, could of come from the Gulf.
Posted by jktshff1 on 2010-07-05:
The oil from the BP spill is just getting to TX, Unless it has brains, fins, a boat or used the Panama Canal, it ain't gonna roll up on the beach in Oregon.
Posted by jktshff1 on 2010-07-05:
Skye, they banned Gulf fishing in the areas affected shortly after the spill started. A petroleum product would not have cause food poisoning, maybe gastritis. LOL
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Waiting is the hardest part
Posted by Griddygladiator on 01/16/2010
GRAND JUNCTION, COLORADO -- Arrived at 7:24pm told 15 minute wait, wait was 20 minutes, upon arriving to table for 5 people we noticed two other parties sat after us one of 3 prople one of 5 people. We continued to wait for ten more minutes while watching the two tables who arrived much later at the restaurant than us get served immediately after seeting, then watch as they receive drinks and submit food orders, we were miffed no one had noticed. I intentionally stared at four servers talking at entrance of wait station to get their attention finally I see they noticed our stare and still no team waiting help. Finally after 6 more minutes our server appears while taking tray of food to table next to us states "I will be right with you". Where was this server for the last 15 plus minutes while we received no greeting, no drinks, and no food order, on a smoke break? We left, we have never had a complete good food and good service experience at this Red Lobster.
     
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Posted by Anonymous on 2010-01-16:
You have a party of 5, right? Why not talk amongst yourselves, like parties of 5 do, get a drink (a stiff one, it would seem) and just relax. If this was posted about your visit on the night of 1/16, it is a Saturday, probably busy. Cut 'em some slack, enjoy your drink and company and know what you want to order when the server comes. I hope you didn't look at the menu again when they did finally come to take your order.
Posted by madconsumer on 2010-01-17:
did you ask for your server?
Posted by Anonymous on 2010-01-17:
I've never been to a restaraunt where it takes the server 20 minutes or more to acknowlegde us.Sure it was Saturday night,but to seat a party and completely ignore them for that long is unacceptable...You did the right thing by bailing out..
Posted by PepperElf on 2010-01-17:
"smoke break" - if the server was on a break it may have been the only time he or she could have taken one. sure people will want to say "how dare you take a break when i want service" but... if that was the case then they would never get breaks cos there would always be someone who wanted service. and then the establishment would be breaking labor laws.

also check online to see if they have "pre orders" available. A rib joint where i live lets you call your order in ahead of time so when you show up you get seated right away, even ahead of others who came in before you did.
Posted by oldisgood on 2010-01-17:
I have a rule. After being seated in a restaurant and not being acknowledged after 5 minutes, I get up and LEAVE. No food is worth the aggravation.
Posted by bcd on 2010-01-17:
You received poor service but you could have spoken to someone instead of playing the stare game.
Posted by Anonymous on 2010-01-17:
*staring at giddygladiator to see what will happen*
Posted by waterbury01 on 2010-01-17:
I don't understand the staring game. If you're unhappy and you see the servers standing there, go over and politely ask what the delay is. You hurt your own case by being passive-aggressive. Also, if you continue to get bad service from Red Lobster why continue to go back. There food is not that good. Sorry, I can't side with you on this.
Posted by Ytropious on 2010-01-17:
I too don't understand the starring. Wouldn't it have been easier to go up and ask to be waited on? I mean those probably weren't your servers, and now they're just going to go tell who ever IS your server they got the "crazy table".
Posted by parallax on 2010-01-17:
Well i come from Europe and over there when you sit at a restaurant you get somebody to take your order right away because people over there care about the customers and know that each customer counts.
Posted by Anonymous on 2010-01-17:
Aw c'mon Para, not EVERYTIME or perhaps you were just eating at dives that were starving for bizness?
Posted by Ponie on 2010-01-17:
parallax, have to disagree with you about somebody taking your order right away in Europe! Last time I was there I saw the good, the bad, and the ugly, just like in the USA. Are you telling us that in all the countries that comprise that continent, each and every one of them hops to it the minute a customer walks in? I think not. I question why, if the poster never got good service or food at that particular Red Lobster, s/he kept going back? I certainly wouldn't.
Posted by Anonymous on 2010-01-17:
Para, Europeans are not Americans who think they are the only ones in the universe who count. YOUR government and laws have not spoiled them and allowed them to act like tantrum throwing brats giving them everything they want.
Posted by Anonymous on 2010-01-17:
I agree with Ponie. When in Prague, I ate in a restaurant where the servers stood around BS'ing with each other. They really took their time getting around to dealing with patrons. And, I mean ALL patrons, not just Americans. One person in our party was Italian.



Posted by ndrulez on 2010-01-17:
Men who stare at goats.. Did the servers fall over after you locked in on them?
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No More Aztec Chicken!
Posted by Jojww33 on 01/12/2009
I'm not a big fan of Sea Foods, but I have many friends who just love it. So when we all got together to eat at Red Lobster, I ordered the Aztec Chicken. It was absolutely delicious! I looked forward to it, and sometimes craved it!

We went there last night for the first time since they changed their menu. I didn't notice a price increase as some did, but I could not find the Aztec Chicken.....it was no longer offered. They have replaced it with a Chicken Breast dish that has some kind of Maple/Cherry Glaze. I ordered it just to try it since their non seafood selections were very limited. I could only eat about 3 bites. It was just so sweet, and doesn't even come close to the wonderful taste of the Aztec Chicken! I really didn't like it at all!

How could they have taken the Aztec Chicken off their menu? I have read so many raving reviews on the net.....people really l enjoyed this dish!

Please bring back the Aztec Chicken!

     
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Posted by Anonymous on 2009-01-12:
I wonder if this chicken was sweeter than that transgender server at Applebees?

I think Red Lobster has steadily gone down hill for several years now. I don't eat there anymore.

Posted by old fart on 2009-01-12:
Red Lobster and Olive Garden have both gone downhill and they are both owned by Darden Foods...
Posted by Anonymous on 2009-01-12:
Did you ask your server why it was removed? Perhaps it was a dish that didn't sell much so it was replaced, or maybe it was of those 'for a limited time only' deals.

OF, I don't know why everyone disses on the OG either - I mean they do train their chefs in Italy for goodness sakes! And since every dish is covered in that creamy alfredo sauce, it doesn't matter what you order, it all tastes the same! lol
Posted by old fart on 2009-01-12:
Yeah... they train their chefs in Rome, Rome Georgia, that is...
Posted by Slimjim on 2009-01-12:
I liked the Aztec Chicken. Last time we went there I didn't look for it but tried their wood fired seafood combo. Scallops good, shrimp ok but it really took away from the lobster.
Posted by Anonymous on 2009-01-12:
I always get there cajun chicken pasta its really god.
Posted by Anonymous on 2009-01-12:
well Red Lobster is a seafood joint.

The only time I went to RL I got a steak...wasn't that bad,but it wasn't that good either.
Posted by Anonymous on 2009-01-12:
The only place i have had a decent steak at is Applebee’s. that bourbon street steak. and the house sirloin are yummy but last time I went there the meal was ruined me because they served me ice cold mashes potatoes.
Posted by Anonymous on 2009-01-12:
That's their new transgender style taters wally.
Posted by Anonymous on 2009-01-12:
well next time I will tell them no transgender taters.
Posted by Anonymous on 2009-01-12:
Applebees is ok..not my first choice for a steak..
Posted by Anonymous on 2009-01-12:
I cant afford no Ruth chris like C20. so applebees will do
Posted by Anonymous on 2009-01-12:
well you're just not cool TW.. according to a commercial I saw yesterday they are voted America's favorite steak..and right now you can get one for 9.99!
Posted by Anonymous on 2009-01-12:
yeah well we see how well America has voted in the past...lol


I don't follow the norm...you're not cool if you do
Posted by Anonymous on 2009-01-12:
Applebees America's favorite steak? Are you kidding me? What has become of us in this country.
Posted by Anonymous on 2009-01-12:
Applebees was awesome till Ihop took them over.
Posted by Anonymous on 2009-01-12:
I want to go to New York and try that Peter Luger steak house...and thats it...I don't care to see anything else there...just Peter Luger
Posted by Anonymous on 2009-01-12:
If I do go to Applebee's, I believe I'll refrain from ordering anything stiff from the bar. Too risky.
Posted by Anonymous on 2009-01-12:
The places I want to eat in new York, are peter lugar. lombardi's pizza and carnegie deli. All though I have been told the staff at carnegie deli is really rude and they make you pay two bucks a plate if you wanna split one of those huge pastrami sandwiches.
Posted by Anonymous on 2009-01-12:
Lombardi's pizza is awesome.
Posted by Anonymous on 2009-01-12:
Peter Luger looks great...I saw it on a show called "Steak Paradise" on the travel channel I believe...
Posted by Anonymous on 2009-01-12:
thats how I found out about it to steve.
Posted by Anonymous on 2009-01-12:
I want one of those chili dogs with onions from a street vendor..those look so dang good!
Posted by Anonymous on 2009-01-12:
onions should be banned
Posted by old fart on 2009-01-12:
Street vendor food from a pushcart in New York is the best eatin' on earth... I'd kill for a pushcart hotdog!!
Posted by Anonymous on 2009-01-12:
Better than that JC on the streets of NYC is the Gyro rice salad. Sure, it gave me dysentery but MAN was it good.
Posted by Anonymous on 2009-01-12:
OF, you've had them?!?

TW, I just moved my date up to Wednesday for that comment!
Posted by old fart on 2009-01-12:
The closest thing to heaven is the bar-B-cued meat on a stick that I used to get off the pushcart vendors...
Posted by Anonymous on 2009-01-12:
Red Lobster will do... in a pinch.
Posted by Anonymous on 2009-01-12:
Well i just moved mine up to Tue for that comment..

onions make people stink....lol
Posted by old fart on 2009-01-12:
Just cuz... the tastiest food on earth is found on the street corners of Gotham...
Posted by Anonymous on 2009-01-12:
the taco street vendors in Mexico blow any street vendor away
Posted by Anonymous on 2009-01-12:
In the DC area I would highly recommend El Pollo Ricco in Springfield for some Peruvian chicken and baba ghanoush. Peruvian chicken is about as good as it gets.
Posted by Anonymous on 2009-01-12:
just dont drink the water
Posted by Anonymous on 2009-01-12:
Agreed D.Crash although I must say the taco street vendors at market square in San Antonio are every bit as good.
Posted by Anonymous on 2009-01-12:
LOL Crabby, if you can still say that after a bout with dysentary, it must have been really good!

TW, onions don't make people stink!
Posted by Anonymous on 2009-01-12:
friends dont let friends eat onions
Posted by old fart on 2009-01-12:
Crash.. onions will put hair on your chest and lead in your pencil..!
Posted by Anonymous on 2009-01-12:
I would not want to exist in a world without onions or old farts.
Posted by Anonymous on 2009-01-12:
Me either. old fart just taught me a lot.
Posted by Anonymous on 2009-01-12:
I dont need any lead in my pencil....Im not into chest hair either
Posted by old fart on 2009-01-12:
And let that be a lesson to you both, young men!! LOL
Posted by Anonymous on 2009-01-12:
Yes, I will.
Posted by Anonymous on 2009-01-12:
Lead in your pencil...??
Posted by old fart on 2009-01-12:
LOL Cuz.. haven't you ever heard that phrase...??Oh, I forgot, you're younger than 30, pencils don't exist in your universe...
Posted by Anonymous on 2009-01-12:
It's a vague sexual overtone JC. According to an IM I received earlier, it's wrong.
Posted by Anonymous on 2009-01-12:
OF I feel younger than 30 but I am definitely closer to the big 4-0!
Posted by old fart on 2009-01-12:
God luv ya cuz... stay 10 years younger.. it's better than the alternative..
Posted by Lynn Ward on 2012-08-11:
i also loved the aztec chicken. we were planning on going there tonight but will not now knowing they have taken it off the menu. i do not like seafood. i loved the aztec chicken!!!!!
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Very slow service
Posted by Rbrentd on 08/03/2007
SACRAMENTO, CALIFORNIA -- At work I am part of a group of people that go to different local restaurants for each other's birthdays. On July 31, we chose the Red Lobster on Howe in Sacramento, California. Although the restaurant appeared to be at less than 50% capacity, our group waited about 45 minutes before we were offered water. After we were finished eating, we waited another 30 minutes for the bill so we could leave. We saw our server several times taking care of other people but she just wouldn't come to our table. If anyone else is considering using this restaurant when you have a limited lunch hour, think twice. I wouldn't have even posted this notice except that I wrote Red Lobster corporate two days ago and they couldn't be bothered to respond (Maybe this problem is systemic).

P.S. To the first responder, we really didn't feel like it was our responsibility to hunt down the help. And as I stated earlier, this post is not a complaint but an informative note to the world indicating Red Lobster's concept of customer service.
     
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Posted by Skye on 2007-08-03:
Why didn't anyone from your group, signal the server over?? Come on, sitting there in silence, while waiting 45 minutes for water is crazy. And then just sitting there waiting for your bill, for another 30 miutes??

Something is fisy about this complaint.
Posted by Anonymous on 2007-08-03:
I'm with Skye on this, I would have left much sooner than 45 minutes!



Posted by Anonymous on 2007-08-03:
RUN AWAY!
Posted by Anonymous on 2007-08-03:
rbrentd,Hows the one on Sunrise?
Ive never been to either location.Almost went to the one on Howe,but too crowded.

"very helpful"
Posted by rbrentd on 2007-08-03:
I've gone to the one on sunrise only in the evenings when it's more crowded. I was treated much better there.
Posted by Anonymous on 2007-08-03:
Cool,thanks for the heads up.
Posted by ejack053824 on 2007-08-03:
I would have been pitching a fit after 10 minutes!! 45 minutes is for suckers!
Posted by moneybags on 2007-08-04:
Next time, try this....Have the entire group stand up as if to leave. Either someone comes rushing over to assist, or they are scared you're walking out and not paying the bill. I have also used my cell to call the restaurant, asked for the manager, told him exactly where we were sitting and did he think he could get us water, take our orders, bring the bill, etc. Not only does that work, it has garnered free appetizers or desserts.
Posted by DebtorBasher on 2007-08-04:
How did the poster add a P.S. to Skye's response and not have to delete the post and re-post it...which means, Skye's response wouldn't be there? Has M3C added a feature to edit a post once comments are made? Or does the poster have ESP?
Posted by Skye on 2007-08-04:
Where did the op add PS??
Posted by Anonymous on 2007-08-04:
Well why go to a restaurant when you have limited time. Also whose birthday were you celebrating Harry Potter's because his birthday is on July 31 too.
Posted by Anonymous on 2007-08-04:
The OP edited her letter to add the PS.
Posted by Nohandle on 2007-08-04:
You've got that right Billy and I've wondered why an OP has the option to edit a review after the first response came in. If he choses to delete a review, that should be his privilege. Some I've responded to have completely changed the review so the responses make no sense whatsoever. The OP can always add to the review if it needs clarification.
Posted by rbrentd on 2007-08-20:
Red Lobster finally responded (at the corporate level) to my complaint. They sent $50 in vouchers to me and said that they will forward the comments to the local restaurant. That was about 2 weeks ago and I haven't heard anything since. At least corporate cares about their customers.
Posted by Good2Know on 2009-05-17:
no offense...wll nevermind take offense I know for a fact that your a liar if not your an idiot for waiting 45 min to get a drink (to be greeted) soo take ur pick. I go for liar.
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Disappointed On Valentines
Posted by Shaggygirl47 on 02/27/2014
HUNTSVILLE, ALABAMA -- We waited 2 hours to be seated and ordered a daiquiri. It wasn't frozen anymore and my husband's beer was hot. We got our appetizers before our drinks. We never got our salads and both of our dinners were cold.
We asked to speak to the manager, Robert [snip] never showed up.

I love Red Lobster, but I'm really bummed how things went down. I spent over $75 and it was just terrible. I love Red Lobster and hope there is something that can be done about this.
     
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Posted by FoDaddy19 on 2014-03-06:
So did you go out to eat twice on Valentines day? The reason I mention this because it was a Friday when you had your O'Charley's outing and Valentines day was on a Friday this year as well, and in both instances your complaints are very similar.
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Not Satisfied
Posted by Srorsini on 02/20/2014
Service was terrible. Waited forever for just water. Food was good, but not enough of it. Don't go when you're hungry. Not satisfied and will not return there anymore.
     
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Chinese Exclusion Act?
Posted by Smeansh on 02/18/2014
LIVERPOOL, NEVADA -- So we went to Red Lobster for my daughter's birthday yesterday, and let me tell you, the service was ridiculous! First of all, they refused to seat us for a hour even though they told is fifteen minutes max and slowly seated every other patron in the lobby. Seriously? Not okay. Then, since we explicitly told them it was my daughter's birthday and we witnessed them giving a free slice of cake a song to two other birthday-celebrating patrons, what do we get? A bill and a nudge to go home. That's it, no cake, no song, no seats. Is it because we're Chinese? Is it because we look foreign? I have no idea but this is ridiculous. So if you are a minority, never, ever go to Red Lobster.

     
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Posted by Nohandle on 2014-02-18:
I have a quick question. How many were with your party waiting for service?
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Smells like Mold and Dirty Laundry!
Posted by Markplaca on 02/10/2014
FAYETTEVILLE, NORTH CAROLINA -- Walked in place smells like mold and dirty socks! Really needs a good cleaning place is very nasty! Had to move my seat three times to try to avoid smell! Had to sit just about all the way in the back to escape smell and when I left felt as if I needed a shower and change cloths! Will not return until place is under new management cause whoever is the GM now obviously needs fired and replaced with someone who knows what it takes to keep place clean and fresh smelling! If you plan on going to this place bring respirator you will need it! Save your time and money go elsewhere! They just built a Bonefish Grill go there! Red Lobsters over 30 yes old probably needs torn down and rebuilt!
     
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Cold Food
Posted by Mchholst on 02/04/2014
ST. PETERS, MISSOURI -- My husband and I always ask for a gift card to Red Lobster at Christmas but never again! We went on a Monday afternoon at 3pm and we were served food that we believe was left over, It tasted like it had set a while. They were not busy at 3 in the afternoon. The waitress brought the food before we finished our salad ! Big Mistake ! I have complained about that before. Never to go there again especially for the price you pay, we expect better .
     
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