Red Lobster - Page 3

Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 56 ratings and
131 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Most incompetent GM
Posted by on
Rating: 1/51
SARASOTA, FLORIDA -- We have been eating at Red Lobster for a long time. About 6 months ago, we were having dinner, and they sat a large group near our table. That was fine, until the 4 children, started acting up, and started running around, crawling under our table, the parents were like, I'm sorry, and did nothing else. Called the GM Tonya [snip] over to our table, she approached the table, and had an annoyed look on her face, we told her what happened and she told there was nothing that she could do, that the restaurant was busy. She wouldn't go to the table to even say something. I must also mention, she smelled like cigarettes and looked disheveled. We have given this restaurant another chance, but this GM visited a table next to us, and she is just ineffective. From what we have witnessed, she has no customer service skills. Not eating at any Darden restaurant again.
     
Add reply
StarStarEmpty StarEmpty StarEmpty Star
Service was Terrible! Food was Great!
Posted by on
Rating: 2/51
SEVIERVILLE, TENNESSEE -- Well for starters I will start with the hosts, they were wonderful!I came with my Husband and two Daughters and the Hostess Taylor(I believe) was sweet and very helpful and loved my girls. We got sat at great table by the window and I took my two girls to the restroom. Normally I would think that the server would have already there but when we got back to our table we waited another 10-15 minutes or so no one even approaching us.

Then my Husband got upset because the girls were very hungry so he ended up going up front to ask who our sever was. One of the hosts told us it was Jessica, and said they would get here over there right away and apologized. we went back looking for Jessica and finally got her attention. And it seem that her mind was in a different place and we had to repeat ourselves a lot. We had to ask for refills she never offered and a few times a different server had to do it for her.

Regardless of any of that we still had a good time and enjoyed our food but I feel it could have been better.
     
Read 2 RepliesAdd reply
User Replies:
ok4now on 06/23/2013:
You enjoyed the food, what did you order?
trmn8r on 06/23/2013:
Perhaps I am jaded, because what you describe mirrors many of the experiences I have had at chains like RL, RT, RR, TRH, TGIF, AB's, OB, OG, etc etc. I go in with very low expectations, if I go to one of these chains at all. As the years have gone by, I have written most of them off my list.

If you thought the food was good, at RL, that is a win right off the top.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Food
Posted by on
Rating: 1/51
SYRACUSE, NEW YORK -- My husband and myself went to Red Lobster for supper and we got watered down soda. The server got us new soda and it was better. The clam chowder was cold and the salads tasted awful. We went there because I have always loved Red Lobster.We ordered the pot pies with shrimp on the side.

I didn't like the pot pie but my husband loved it. I didn't eat it and I didn't complain. Because I had complained so much already. The shrimp was wonderful. My husband was sick all night. I always go to Red Lobster and am so disappointed. We went at 9pm on June 1st on Erie Blvd Syr NY
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Service
Posted by on
Rating: 1/51
COPIAGUE, NEW YORK -- Seven members from my church went to Red Lobster to celebrate a birthday dinner with each other. We were seated @9:45, waiter took our beverage (non alcohol, appetizers, and entree order order 10:00 pm at 10:30 we received our 3 appetizers and cold coffee. At 11:00 we received our salad. Service was so slow but we were patient.

At 11:15 the waiter finally brought out the coffee, and told me they ran out of spicy chicken soup. At 11;30 he brings out the salad and a spicy chicken soup he said they whipped up, which was disgusting!! It was hot water with chicken broth and chips on top. No taste. At this point its almost 2 hours we haven't received our entrees.

At this point I asked to speak to a manager to bring to her attention. She was very rude and talked over me while I was explaining our concerns. She told us we can go somewhere else. Waved her hand in the air and left while I was talking. Very unprofessional, not to mention I have been working in this feild for over 20 years. This was so embarrassssing and I was angry.

We paid for the salad then left. We never got our entree over two hours. PLease contact me. Hopefully this will never happen again to another customer.
     
Read 2 RepliesAdd reply
User Replies:
Old Timer on 04/15/2013:
Both Red Lobster and Olive Garden have become pretty much clueless about how to operate a restaurant in today's competitive environment. Poor service, smaller portions, higher prices and bad attitudes from management seem to be the new SOP for these once proud chains that have lost their way.
ok4now on 04/15/2013:
It seems that Red Lobster and Olive Garden couldn't care less about the customer. When you are told "go somewhere else" that pretty much sums it up. They are always busy so losing a few customers is meaningless to them. If enough people vote with their wallet maybe then they'll get the message.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Service
Posted by on
Rating: 1/51
ANDERSON, SOUTH CAROLINA -- Dad and I had lunch today, a Monday at about 330 in the afternoon so obviously not busy. The waitress stopped and asked for our drinks-2 diet cokes, difficult right?- and came back a few minutes later having forgotten what we ordered. Just downhill from there. Could have taken a couple naps in between the very few times we saw her. Had to ask for a drink refill, and asked for more bread. she was very blunt and would just say uh-huh as she whizzed by and then forgot us.

First time there and have no desire to ever go back. Food was OK, but there is better food and much better service elsewhere.
     
Read 3 RepliesAdd reply
User Replies:
trmn8r on 02/26/2013:
I had lunch with my uncle at a Red Lobster in about 1992. The food and service was horrible, and I have never been back.

Maybe people who attend my funeral will stop by for a bite to eat afterwards - that is the closest I plan to come to beinng associated with RL in the future.
JAKFK on 02/26/2013:
I can live with less than quality food, disproportionate servings, and even long wait times on food. But I absolutely will not stand for poor customer service. Just a little smile will often make the wait worth the while.
BigAl on 02/26/2013:
When I get poor service my tip reflects it. When I get good service my tip also reflects that. On occasion I have refused to tip at all. This occasion sounds like one of those smaller tips. Many wait staff say if you can't afford to tip you should stay home. I say if you can't service me properly you should stay home. Just my 3 cents.
Close commentsAdd reply
StarStarStarStarStar
Guess What? It Was a Great Experience!
Posted by on
Rating: 5/51
PIQUA, OHIO -- I haven't been to Red Lobster in years. We got a few gift cards and went on New Years Eve. Yeah, a lot could have happened wrong with all the people there. But, it was a great experience, the food was excellent and the waitress, Brittany, was great! She was helpful, came back several times to make sure everything was going well. Everyone knows Red Lobster isn't cheap, but then again if the food is that good I understand why.

Great job on a very busy night and the food was excellent. Another great New Years Eve! Thank You!
     
Read 6 RepliesAdd reply
User Replies:
DebtorBasher on 01/01/2013:
That really is nice. We hear so much about people being grouchy when they have to work on New Year's Eve...it's nice to know some people care about their customers and make it a pleasant experience, no matter what day it is.
trmn8r on 01/02/2013:
I also haven't been to a Red Lobster in years, and I won't be going again in my lifetime. I'm glad you had a good experience.
jktshff1 on 01/02/2013:
Good review, thanks
ok4now on 01/02/2013:
Glad to hear that you had a great dining experience at this Darden chain restaurant. My experience with them has been hit or miss, they are not consistent. On a good day I would rate their food quality average but never excellent. Similar to the Olive Garden (another Darden joint) their food is sold at a specific price point to attract a certain customer base. For really excellent seafood this is not the place to go.
madconsumer on 01/02/2013:
very helpful review, and voted as such!!
Skye on 01/02/2013:
Glad you had such a great time. Thanks for taking the time to let others know.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Manager is a liar
Posted by on
Rating: 1/51
HOMESTEAD, FLORIDA -- Went to this Red Lobster in Homestead when finish eating paid my bill. When I got home I noticed they over charged me. Called back the following day and spoke with the manager he told me that he was sorry and that for the mistake the meal was on the house and that he will refund my credit card the full amount which was about 70.00 dollars. After waiting about three weeks my credit card was not refunded so when I called him he told me since my card was not refunded that I could go through the restaurant and he will refund my the money. I agreed, when I got there he didn't even show his face to tell me sorry he sent a employee. Second he went back on his words and sent his employee to tell me that he will only refund the over charged item and you think anybody would like to go back to something like that where the manager want even show his face to say sorry. Or go back on his words what type of manager or restaurant are they running where they don't give a $&(@ about their customers being satisfied. I will never step in that place again.
     
Read 1 RepliesAdd reply
User Replies:
trmn8r on 12/10/2012:
Yep - this is a place to avoid. Thanks for letting people know. Management can make a big difference in the customer's experience.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Waiting for a Table
Posted by on
Rating: 1/51
INGLEWOOD, CALIFORNIA -- We arrived at the Red Lobster (Inglewood, CA) around 3:00 P.M. We were told that it would be a minute for us to get our table. We waited ten minutes and no one came to us and said anything else. There were empty tables and there was also two couples in front of us. I understand having to wait for a table if the restaurant was crowded but this wait was too long for the restaurant to be half empty.

We ended up going to Lucille's BBQ in Culver City and there were less free tables but we were seated in less than 3 minutes.

We should have been seated instead of told to wait.
     
Read 1 RepliesAdd reply
User Replies:
olie on 12/09/2012:
3 p.m. is often a "dead" time for restaurants. Staffing is down. There are plenty of empty tables because there are no customers!

Did you, or the couples ahead of you, speak up while continuing to wait?
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Service Was Horrible
Posted by on
Rating: 1/51
BRIGETON, MISSOURI -- I took my mother out for a special occasion just because I love my mom and not saying everyone don't but we think you are going to get good service but it turns out to be a disaster.

First I would like to say my mom is a diabetic. So we ask if they could put some of our order on the side. Apparently we never got I order like if they never sent it back. We waited a whole 1 1/2 waiting on our food. When ask for the manager they act like they didn't want to get the manager so when she finally came to the table she say that she was sorry as if she couldn't care less and tell us that our food was just sitting in the window.

OK, why didn't she address her workers parently just as I thought she didn't care and sorry wasn't good enough from someone who act like she don't care. Why because am a black customer! I don't want to cause any trouble I just wanted a nite out with my mom.
     
Read 3 RepliesAdd reply
User Replies:
clutzycook on 09/02/2012:
I don't think your being black had anything to do with it. I think they are an equal opportunity apathy provider.
trmn8r on 09/02/2012:
I agree with clutzy - I don't see a racial element here.

We ate as a family at Red Lobster decades ago - I recall it being unremarkable. As an adult I ate at a Red Lobster once, and it was horrible. I hope to never visit there again before I die. In my opinion, you are better off taking your mom to a better restaurant for a special day. Actually, for any day.
Bill on 09/02/2012:
I'm white and believe me I'd have my share of bad service. If you wanted it to be a special occasion steer clear of the chains. Find a nice local restaurant that appreciates your business.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Where Did the Tail Go???????????
Posted by on
Rating: 1/51
VIRGINIA BEACH, VIRGINIA -- Up to about 8 years ago, when I moved south and away from my sister, we used to always celebrate our birthdays at Red Lobster. The rock lobster tail and Large frozen strawberry daiquiris were our traditional birthday dinners.

Friday Aug 17, 2012, when my sister and I finally were able to see each other after all these years, decided to do our "traditional" birthday meal at Red Lobster once again.

Excitedly we ordered our Large Strawberry Daiquiris, which the only complaint we had was...what happened to the cute little lobster necklaces you used to get with them? They were cheap but an added little 'bonus' for drinking the big one !!!

Oh well, she decided to go with the Surf n Turf, me, I wanted and had been dreaming of the Super Rock lobster tail of years ago. I asked the server do you still have that big tail? She said it was 9oz, which didn't mean anything to me....I ordered it

My meal consisted of salad, mashed potatoes and a lobster tail that was slightly bigger than my sisters surf and turf lobster tail. 6 bites, truly, 6 bites and it was gone.

The lobster tail I remember was so large it was almost too much to eat....not this little thing......

Not only was I still hungry, but they had the balls to charge me $28.00 for the plate....

terrible value........really? you are going to charge me $28.00 for a salad, mashed potatoes and a small tail? really?

Not again......I will definitely not recommend Red Lobster for their portions.
     
Read 4 RepliesAdd reply
User Replies:
trmn8r on 08/20/2012:
A rock lobster is not actually a lobster - it is a crayfish and smaller and tougher than lobster. I had it only once in my life, at a Red Lobster. That was around 1990 and the last time I was at RL. It was horrible.
ok4now on 08/21/2012:
I had a similar experience where the tail was tough and chewy. The waitress, after taking the order & serving it, explained that you have to order the cold water tail. Even doing so it's more expensive and like an appetizer being only 9 ounces. Bottom line: It's not worth the money and I don't order lobster for this reason.

FYI: Want a big one pound tail for under $20 bucks? Costco sells them every month when they have their Seafood Festival. Yes you have to cook it but it's easy. Either steam it or broil it on the grill. Only takes 10 minutes. Now you're eating well without the steep price.

Know the difference between a warm water (tough) and a cold water (tender) lobster tail? The warm water tails have spots on the shell, the cold water ones don't. Now you know what to look for.
Anonymous on 08/21/2012:
My Costco has usually has 2 small tails for $18 or 2 large tails (I never paid attention to the size) for around $34. And they taste much better than whatever "Lobster" you get at Red Lobster.
gypsy30 on 10/23/2012:
I took my fiancee' to Red Lobster for a nice lunch, when I complained that my crab fetucchinie was really salty the manager said it was supposed to be that way!.....really?! I wanted to complain to the head honcho how do I do that?...I AM VERY UPSET I WORK HARD FOR MY MONEY AND I WAS DISAPPOINTED.I WANT THIS BE BE FIXED AND COMPENSATED. THANK YOU FOR LISTENING.
Close commentsAdd reply
Top of Page | Next Page >