INDEPENDENCE, MISSOURI -- 45 minutes, I understand on Mother's Day. It's busy to wait for a table. Ok. 1 hour and 30 minutes to get cold food, I don't understand. Saw three other tables served before us. Waited a half hour for manager to come to the table. Pathetic performance. No sympathy from manager. Nothing but excuses.
INDEPENDENCE, MISSOURI -- The worst service ever! The service was slow, the food served cold, missing items that were ordered and the wrong dish. No biscuits were served until the end of the meal, no butter for the crab and lobster, no salmon although the menu was 1/4 salmon features. The manager finally stopped by, but no change, even then with slow/no service. I've been eating at Red Lobster since 1975 in Omaha, NE. No more, not free, no gift cards ever again. I'm not mad, I'm just getting smart after poor service for 3-4 years at the Independence, MO restaurant.
TUCSON, ARIZONA -- I called to place an order to go, and was on hold for 15 minutes. I figured they forgot, and called back. No answer twice, so I drove there. The place was completely swamped, no parking places, tons of people in line, so I left. No big deal, it was only 150 in food I was going to order and take home. They didn't need the order or should I say, take the order.
BRANDON, FLORIDA -- Waited to cool down before posting... Was in Red Lobster in Brandon, Florida for my birthday 12/11... Waitress couldn't get the drink order correct. Completely forgot the appetizers. "Forgot" to order one of entrees... Which meant that because we waited, the other two entrees were almost cold. Even though it was mentioned several times, no birthday song. Maybe you should shut down, restaff, do some intense training, then reopen. P/S No Management apologies.
AMARILLO, TEXAS -- This place went from my favorite Amarillo restaurant to one I'll never step foot into again. How do you describe the worst restaurant experience? Without wanting to write a detailed summary of every missed step? Pointing out every communication disregard. Voicing every upsetting detail as so it may never happen again? You either let the attempt of such an article cause you an ulcer, or you summarize. I felt like I was at Long John's Silvers. They no longer deserve even a detailed, crafted review. I've thrown in the towel.
LACEY, WASHINGTON -- For many years my family have been regular customers at Red Lobster, and not just the locally. One of the highlights of those visits has always been the cheese biscuits, served hot usually before you have settled into your chair. Last night, we tasted them, looked at each other, and without a word knew they had changed. No cheese flavor. These were plain old Bisquick style biscuits! What a disappointment. The food and service have always been very good. This is just disappointment in the one item.
ST. JOESPH, MISSOURI -- Hadn't eaten at Red lobster for some time, was looking forward to going, I certainly was disappointed, it was terrible. The food was all so salty it was not eatable. Husband and I each had a high ball before eating, and with the meal and tip it was $70.00. They will never get another penny of mine. Went home and made myself a ham sandwich.
HUNTSVILLE, ALABAMA -- We waited 2 hours to be seated and ordered a daiquiri. It wasn't frozen anymore and my husband's beer was hot. We got our appetizers before our drinks. We never got our salads and both of our dinners were cold. We asked to speak to the manager, Robert ** never showed up. I love Red Lobster, but I'm really bummed how things went down. I spent over $75 and it was just terrible. I love Red Lobster and hope there is something that can be done about this.