DECATUR, ALABAMA -- When money was better me and my wife used to visit Red Lobster 2-3 times a year. As of late as with most of America money has become somewhat tight, but we wanted to take out kids out for a nice meal to a place they don't hand you your food out of a window. So we decided to spend a bit too much on a meal that in the past was expensive but the food was good.
The first change we noticed was the rolls. In the past these delightful rolls where handed out on a plate 2 for each person at the table - they brought you more if needed. Tonight they gave a plate of 4 to serve 4 people. OK no real biggie except by the time they got to table we were almost done eating, so I don't know if they would have offered more as they became our dessert. Not only were they very late to the table they seemed very lack luster compared to past visits.
Now I ordered the ultimate meal and I must admit the lobster was very good. The crab on the other hand was a very small portion and the legs were somewhat soggy. They supplied no tool with which to crack the claw. I am a large man and most say have very strong hands... Lucky me as I needed every once of that strength to break the claws open. One would think at these prices nutcrackers could be supplied. My family for the most part rated their food as better than the stuff at that place under the golden arch's but nothing to come back for again.
Our biggest disappointment of the evening and the reason we will never visit another Red Lobster was the hidden charges on the bill. Not the fact that it cost us over $100 to feed a family of four which on its own was outrageous. They have the nerve and audacity to charge $1 EXTRA FOR A "Extra Tomato Sauce." First off we did not order any Tomato Sauce, one was brought out on the plate for my teenage daughter's fries. There was no extra Tomato Sauce on table and it was not even requested.
Does a company that charges these already outrageous prices expect its customers to pay hidden fees as well? What's next a napkin surcharge? Well Red Lobster your one dollar has cost you 2 long time customers today, and by the sounds of my kids they won't be asking to come back either.
LAS VEGAS, NEVADA -- My wife and I have a date night 2 to 3 times a week. I know she had been wanting Red Lobster for a while so we went to the Red Lobster on valley view just off the 95 for dinner. Not busy just average only 5 min wait 45 min serve time food came incorrect no salads. They said "Sorry we forgot." They forgot my wife's shrimp scampi and my chicken was so overcooked it was like leather. For dessert we had the molten cookie and for a hot dessert the core was still frozen. All and all this food chain is forever removed off our list and will never go to from servers to food horrible and if there was a negative star I'd have given it to this place.
LIVERPOOL, NEVADA -- So we went to Red Lobster for my daughter's birthday yesterday, and let me tell you, the service was ridiculous! First of all, they refused to seat us for an hour even though they told is fifteen minutes max and slowly seated every other patron in the lobby. Seriously? Not okay. Then, since we explicitly told them it was my daughter's birthday and we witnessed them giving a free slice of cake and song to two other birthday-celebrating patrons, what do we get? A bill and a nudge to go home. That's it, no cake, no song, no seats. Is it because we're Chinese? Is it because we look foreign? I have no idea but this is ridiculous. So if you are a minority, never, ever go to Red Lobster.
ALTAMONTE SPRINGS -- On Monday, Dec. 9, 2013 my family of 10 took me to dinner for birthday. I arrived first asking the Hostess for table for 10. Her respond was, "you will have a one hour wait." I asked why because business was slow and I seen tables everywhere. They had closed off one side of the restaurant so you waited the one hour or ate elsewhere. Are you serious?
I am in the restaurant business and a known restaurant like Red Lobster, in the holiday season and normally a packed place, you are told to wait an hour is totally unacceptable. No way of communicating with some of my party, to have them go somewhere else, we waited and actually enjoyed the meal but still couldn't forget the welcome we got.
You never tell a customer what they don't want to hear. You kill them with respect and kindness. Service was excellent and meal was outstanding, but closing down half of restaurant and telling people either wait for tables to clear or they couldn't accommodate you is very unprofessional. Never in my life have ever put a complaint to a restaurant, but my feelings are this should have never happened.
After my past two visits I was not anxious to return. This is a Darden chain joint that does try but always seems to come up short. Guess I got weak after seeing those unending Lobsterfest commercials. I had a $50.00 dollar gift card from my C.C. points plus a 50% off coupon on the second dinner that they sent me. So basically the dinner was free.
We arrived on a Friday night at 6:30 pm and they were packed. We were told 45 minutes to one hour wait time. They hand you the little pager alerting you when your table is ready. We were seated in 30 minutes. Considering how busy they were the wait time was decent and we were in no rush.
Fast forward. I ordered the stuffed seafood mushrooms for $8.95 which was quite good. Then the house salad with Caesar dressing & garlic bread was decent. We both ordered the Lobster Lovers Dream for $30.00 each. This consisted of a rock tail plus a second tail that was smaller and more tender. The dinner also included linguini with shrimp in an Alfredo sauce. This could have been hotter. Two vegetables are also included.
Conclusion: Red Lobster on a busy night basically got this dinner right. The food was good for this inconsistent chain joint. We'll probably wait until the next Lobsterfest before we return. Google them for some good coupons if you want a decent dinner.
DANVILLE, ILLINOIS -- Slow service. After being seated, waited for 15 minutes before we seen our waitress. Then she shows up acting like she didn't want to be there. She took our drink order and 15 minutes later we finally got them. She then started to walk off. So before she walked off I said, "we are ready to order." Then after we ordered we waited another 15 minutes for the salad and a half hour for food. Food came out wrong and all of us were minus our baked potato. She said it would be right out. Nope. Once the order was finally corrected we managed to eat the entire meal without the potato.
So we continued to sit there not seeing any sign of our waitress. Finally she comes out and says the potato is just about done. 10 min later she comes and says the same thing. So we just asked for our $130 bill, paid and left. This place is horrible. Never go there and I will never go back!
CHICO, CALIFORNIA -- I am a regular at the Red Lobster in Chico. At least two to three times a month I go for dinner. Tonight was the worst service I have ever been given. I sat in the bar area to try something new. The bartender not only was very unprofessional but did not seem to care about the language she used. I asked to have the football game turned up but was told she wasn't allowed which was funny cause her language and voice that carried seemed to be allowed. I was very put off. Things only got worse when my appetizer was brought out cold and undercooked. But to make things even worse I never received my full meal. My snow crab legs never made it to the table.
At the end of my visit I took my concerns to management who seemed less than interested and never offered a single apology. Just said simply "I will talk to her." Then I realized the bartender was also a manager. Wow how disappointing and to think I was spending three to four hundred dollars a month at a place where I was treated so lousy. Well never again.
Our waiter Jonathon promised us VIP service but we would have settled for not being forgotten. After bringing us our drinks and biscuits we were ignored for 22 minutes until our food was served. We actually expected salads and drink refills before that and his attitude at having forgotten us was very nonchalant. My Walt's shrimp was over-cooked. My son had ordered a baked potato but got rice and broccoli instead. When we pointed that out to Jonathon he chose to argue with us that they had no potatoes and he couldn't have gotten potatoes AND rice and broccoli. However my son should have been told about the potato and been given a choice of alternate sides.
So we never got our salads, my shrimp went uneaten, my son's rice and broccoli wasn't touched and we had to ask for the bill to be adjusted!?! They did comp my son's meal but the manager never came to our table to apologize and avoided us at the door! Ten years ago we had a bad service experience here - and now this. We won't be back to this location EVER! (The Lake Worth Red Lobster always has great service.)
I just wanted to comment on my family's experience at RL tonight. Scott was our server and he was very nice and cordial throughout our entire meal. He brought very fresh Cheddar Bay biscuits which were steaming at the table. He refilled the drinks before we even requested or before they were even low. He also made sure we were satisfied several times.
I could definitely tell that he cared about customer service. He asked, when we Sat down, if anyone was celebrating a birthday tonight (me) and then he and two other servers sang to me before we paid for our check. I have never been disappointed at this Red Lobster. If it wasn't as high priced, we would eat there more often, but we save it for special occasions. Scott made this evening extra enjoyable. Thanks, Scott!
SPRINGDALE, OHIO -- I recently ordered a carry out of the ultimate meal feast which cost me approximately 25.00. Someone else picked it up for me. I have had this meal many times when I sat in and felt like for 25.00 I should have had more than 3 crab legs. I proceed to ask to speak to a manager which I was on hold for 6 minutes before the manager at the Springdale location in Cincinnati, Ohio came to the phone. After talking to him he informed me that they base your portion on weight 8 oz. Only.
Well first off I feel for 25.00 dollars it should be more than that but I was ok with that.. What upset me was the fact that as a manager he couldn't care less if I ever came back or not. My argument with him was ok I know you didn't create that policy but if i'm a customer displeased with that meal and threatening to never return a good manager would have said, "I tell you what, how about I give you a complimentary appetizer when you come in again so that I don't lose your business." Are there any managers that care that much anymore???
Just because of his actions I will not return there and will share with all my friends and co workers not to return as well. Now was that worth losing customers for. He could have saved that revenue for that location by just taking a moment and showed concern, instead he chose to hang up the phone and basically say.. too bad!!! Where oh where has customer service went. It doesn't exist!!!