Early Cancellation Fee
FORT WORTH, TEXAS -- Reliant customer for over two years. I decide to switch to another provider , so I called them to check on the terms of my current contract. Reliant agent tells me I'm free to switch at any time. I switch, ... read full review5 Replies - Latest reply on 02/02/2013
TEXAS -- I just spoke on the phone with Ramone. I asked him if I could make a payment. He was VERY unpleasant. He was not friendly at all. He asked for specific information without explanation. He was short and acted as though I was an annoyance. He spelled out my last name and I had to practically talk over him to get him to hold on because he misspelled my last name. Then he repeated it as if I was rude. My payment did not go through. He said it was probably because I gave him the wrong expiration date or the wrong zip code or the security code. He did not ask to verify or try another number. I tried to explain to him that I moved and it may be under my old zip code. But again, I had to practically talk over him. I stopped to let him talk and tried to explain again, but I had to talk over him. We both stopped talking and instead of him asking me to continue, he just didn't say anything at all. I ended up hanging up the phone with him and calling back and trying the automated payment method again. My payment went through the second time.
1 Replies - Latest reply on 07/21/2008Add reply
It's pretty sad that a computer has more personable skills than an actual person. This was a HORRIBLE first time experience with your customer service. For me and a lot of other people, customer service should be top priority for winning over a customer.
GALVESTON -- I lived in Galveston, Tx and used Reliant Energy. September 13, 2008 Hurricane Ike demolished my house, for 3 weeks I was not allowed on the Island due to the clean up. I paid my remaining balance on ... read full review7 Replies - Latest reply on 03/06/2012
Over Charge-Rip Off
I was with TXU for over 6 years never had a bill over 200 when I moved I decided to switch to Reliant they appeared to be cheaper till the bills came...I was not even in my house for a full month and ... read full review3 Replies - Latest reply on 01/19/2010
If you are currently a customer of reliant go online and check to find a lower provider or to see how they offer new customers much lower rates than we old customers! 1 Replies - Latest reply on 09/06/2010Add reply
Reliant did not installed the service in my house the day we agreed, but the next day. when I called to get the credit they promise ($200) to pay in case they do not meet the deadline, they refused it, giving me all kind of senseless excuses to avoid to give me the credit. Be away from this company they take advantage of customers. 2 Replies - Latest reply on 01/14/2010Add reply
Beware!! You can't ever leave without paying BIG! $295.00 in my case. They hired an outside company to collect the money. The company doesn't have any access to records, statements, contracts etc. They just keep calling and make threats of ruining your credit. They can't provide you with any proof that you owe this money. The guy actually told me that these agreements are usually verbal...SERIOUSLY? It's been a nightmare! Add reply
They keep increasing rates all the time. Have the worst customer service. Stay away from them.
3 Replies - Latest reply on 09/23/2009Add reply
They discriminate new customers and existing customers all the time.
Treat you nice and later play sleazy game. They add a bunch of surcharges.
I don't know if this provides any comfort to any Reliant customers. But they just sold off the residential division of their company. I am a stock holder. Not sure who picked up the 140,000 customers, but hope it gets better for all of you.
Sounds like they're running things on the cheap. And maybe they knew the residential customers weren't going to be around long.
KATY, TEXAS -- I have had Reliant for 11 months and 15 days and in this time they have twice disconnected me both their fault took two days once for reconnect and 1 day for the other we tried to show the disconnect guy the bill and canceled check he laughed disconnected us and drove off we were on the phone proving we paid as he drove off; two days later they turn it on.(the billing was their fault they doubled billed us.) We decided to switch and our usual $65.00 was $355.00 had and extra $295.00 for early disconnect we switched 14 days early per contract for that we apy $295.00. They supply no customer service and they will rip you off every chance you get (double Billing is their standard operating procedure.
4 Replies - Latest reply on 05/11/2009Add reply
I am waiting for the class action suite and will be first in line. Do not do business with this company if you can avoid it.
HOUSTON, TEXAS -- After the poor response and customer service following "Ike", I was not surprised to see my electric bill increase for no reason. To top that, when I recently moved and decided to switch providers, I called and thought I had canceled my service.
I called a week later to verify, and find out it was not only still connected, they were going to wait 5 days before disconnecting it, and holding me responsible for a week and half of service after I moved. Do not use this company.
DFW, TEXAS -- I have had several different energy providers in the DFW area, with the last being Reliant. I have had them for four years. In this time, they have not been the cheapest and unfortunately do not offer good deals to current subscribers, but their service is steady and I have only lost power a couple times during storms.
I enjoy the online bill pay (although some of the options are limited) and bill checking and hope that they offer more options to regular subscribers.
I will probably switch at some point since I believe that with most utilities you have to switch often to get the best deal. At least with these guys you don't have to worry too much about losing service.