KINGSVILLE, TEXAS -- A sales person came to my residence saying that he was on behalf of CP&L electric company which is our provider. As he talked to my spouse saying that our provider CP&L was overcharging us and wanted to give us a rebate of 150.00 dollars. All that my wife had to do is place a call so that the rebate would take effect. He went further as he read the bill which is under my name that we were on a month to month contract. As my spouse place the call the call changed our services to Reliant Energy. The salesperson failed to identify himself as an employee of Reliant, he said that CP&L had sent him with false pretense.
Now we find out that our provider is Reliant charging me a 299.00 deposit fee and CP&L charging me early termination fees. We talked to Reliant and they told us the transaction was legal because a recording was made yet the salesperson failed to identify himself that he was on behalf of Reliant, instead he said he was sent by CP&L. I feel we were wronged. I talked to their supervisor that it is unethical. To sent out salespeople using false information. Presently I am stuck and do not know what to do about our situation. I told them I do not want their services I just want to go back to CP&L but they won't switch us.
FORT WORTH, TEXAS -- Reliant customer for over two years. I decide to switch to another provider, so I called them to check on the terms of my current contract. Reliant agent tells me I'm free to switch at any time. I switch, then get final bill with a 100.00 early cancellation fee added to it. Call Reliant, they say they have received no calls from me (and they can look back a thousand days.) Next day I find a call to them listed on my cell bill, and dated several weeks before I switched. Emailed them with the day and time of call and what number it was from. Now they say, "you called but you didn't ask about terms of contract or status in the call."
Bottom line is they lied to me (said I was free to change without penalty), and will not remove the fee. It is the principle of the thing now, and the way they are treating a former customer that makes me so mad. Trouble is, it's my word against theirs. They are going to get the money, but I will not miss a chance to share this story. I filed a complaint with the PUC, not sure if anything will happen. I for one will not ever recommend Reliant to anyone. This is not the only trouble I have had with them, just the latest.
I could tell you another story where they double billed one month (same amount to the penny on the bill twice days apart). I can't even add up all the time I spent trying to get that corrected. This company in my opinion, cares nothing about customers coming back. If they did they would not treat them like they are treating me. Here's a recent example of good customer service. I had both Blockbuster and Netflix sort of a trial to see which fit my needs best.
I decided to cancel Netflix and go with the other company. Last thing I hear from Netflix is "sorry to lose you please come back anytime". You know, because of that I would. I would recommend them highly as well. That my friend is how you treat customers. Reliant should take a page from their book. I hope this post will save someone from going through what I have gone through with Reliant. They flat lied to me.
GALVESTON -- I lived in Galveston, Tx and used Reliant Energy. September 13, 2008 Hurricane Ike demolished my house, for 3 weeks I was not allowed on the island due to the clean up. I paid my remaining balance on the phone and asked to disconnect service. Years later I checked my credit score and noticed that Reliant has turned me in to Mercantile Adjustment Bureau. I tried to reach these people and could not. So, I then called Reliant direct. Reliant told me that the billing payment for the amount of $111.00 was from September 16, 2008 through October 16, 2008.
I asked her if they tried to send me a bill, she said yes and it was returned. (Do you think that it was returned because there was no mail box to put the bill in due to the Hurricane Ike?) So long story short they still want me to pay the $111 even know I had no house to use their energy. It is up to you to decide rather you want service from Reliant or not. But if you are looking for advice, listen to the people who have experienced the wrong doing from Reliant.
KATY, TEXAS -- I have had Reliant for 11 months and 15 days and in this time they have twice disconnected me - both their fault. Took two days once for reconnect and 1 day for the other. We tried to show the disconnect guy the bill and canceled check, he laughed, disconnected us and drove off. We were on the phone proving we paid as he drove off. Two days later they turn it on. (The billing was their fault they doubled billed us.) We decided to switch and our usual $65.00 was $355.00, had and extra $295.00 for early disconnect. We switched 14 days early per contract for that we pay $295.00.
They supply no customer service and they will rip you off every chance you get (double billing is their standard operating procedure). I am waiting for the class action suit and will be first in line. Do not do business with this company if you can avoid it.
TEXAS -- I just spoke on the phone with **. I asked him if I could make a payment. He was VERY unpleasant. He was not friendly at all. He asked for specific information without explanation. He was short and acted as though I was an annoyance. He spelled out my last name and I had to practically talk over him to get him to hold on because he misspelled my last name. Then he repeated it as if I was rude. My payment did not go through. He said it was probably because I gave him the wrong expiration date or the wrong zip code or the security code. He did not ask to verify or try another number. I tried to explain to him that I moved and it may be under my old zip code.
But again, I had to practically talk over him. I stopped to let him talk and tried to explain again, but I had to talk over him. We both stopped talking and instead of him asking me to continue, he just didn't say anything at all. I ended up hanging up the phone with him and calling back and trying the automated payment method again. My payment went through the second time. It's pretty sad that a computer has more personable skills than an actual person. This was a HORRIBLE first time experience with your customer service. For me and a lot of other people, customer service should be top priority for winning over a customer.
DFW, TEXAS -- I have had several different energy providers in the DFW area, with the last being Reliant. I have had them for four years. In this time, they have not been the cheapest and unfortunately do not offer good deals to current subscribers, but their service is steady and I have only lost power a couple times during storms. I enjoy the online bill pay (although some of the options are limited) and bill checking and hope that they offer more options to regular subscribers. I will probably switch at some point since I believe that with most utilities you have to switch often to get the best deal. At least with these guys you don't have to worry too much about losing service.
I was with TXU for over 6 years, never had a bill over 200. When I moved I decided to switch to Reliant they appeared to be cheaper till the bills came... I was not even in my house for a full month and my first bill was over 200 then my next full month charge was over 400 in a tiny mobile home with one television. Reliant Energy guarantees you with a low wattage charge when you first sign on with them then the bill come. They are a bunch of scam artist - beware.
Reliant did not installed the service in my house the day we agreed, but the next day. When I called to get the credit they promise ($200) to pay in case they do not meet the deadline, they refused it, giving me all kind of senseless excuses to avoid to give me the credit. Be away from this company. They take advantage of customers.