Beware!! You can't ever leave without paying BIG! $295.00 in my case. They hired an outside company to collect the money. The company doesn't have any access to records, statements, contracts etc. They just keep calling and make threats of ruining your credit. They can't provide you with any proof that you owe this money. The guy actually told me that these agreements are usually verbal... SERIOUSLY? It's been a nightmare!
I don't know if this provides any comfort to any Reliant customers. But they just sold off the residential division of their company. I am a stockholder. Not sure who picked up the 140,000 customers, but hope it gets better for all of you. Sounds like they're running things on the cheap. And maybe they knew the residential customers weren't going to be around long.
HOUSTON, TEXAS -- After the poor response and customer service following "Ike", I was not surprised to see my electric bill increase for no reason. To top that, when I recently moved and decided to switch providers, I called and thought I had canceled my service. I called a week later to verify, and find out it was not only still connected, they were going to wait 5 days before disconnecting it and holding me responsible for a week and half of service after I moved. Do not use this company.
FORT WORTH, TEXAS -- Reliant customer for over two years. I decide to switch to another provider, so I called them to check on the terms of my current contract. Reliant agent tells me I'm free to switch at any time. I switch, then get final bill with a 100.00 early cancellation fee added to it. Call Reliant, they say they have received no calls from me (and they can look back a thousand days.) Next day I find a call to them listed on my cell bill, and dated several weeks before I switched. Emailed them with the day and time of call and what number it was from. Now they say, "you called but you didn't ask about terms of contract or status in the call."
Bottom line is they lied to me (said I was free to change without penalty), and will not remove the fee. It is the principle of the thing now, and the way they are treating a former customer that makes me so mad. Trouble is, it's my word against theirs. They are going to get the money, but I will not miss a chance to share this story. I filed a complaint with the PUC, not sure if anything will happen. I for one will not ever recommend Reliant to anyone. This is not the only trouble I have had with them, just the latest.
I could tell you another story where they double billed one month (same amount to the penny on the bill twice days apart). I can't even add up all the time I spent trying to get that corrected. This company in my opinion, cares nothing about customers coming back. If they did they would not treat them like they are treating me. Here's a recent example of good customer service. I had both Blockbuster and Netflix sort of a trial to see which fit my needs best.
I decided to cancel Netflix and go with the other company. Last thing I hear from Netflix is "sorry to lose you please come back anytime". You know, because of that I would. I would recommend them highly as well. That my friend is how you treat customers. Reliant should take a page from their book. I hope this post will save someone from going through what I have gone through with Reliant. They flat lied to me.
DFW, TEXAS -- I have had several different energy providers in the DFW area, with the last being Reliant. I have had them for four years. In this time, they have not been the cheapest and unfortunately do not offer good deals to current subscribers, but their service is steady and I have only lost power a couple times during storms. I enjoy the online bill pay (although some of the options are limited) and bill checking and hope that they offer more options to regular subscribers. I will probably switch at some point since I believe that with most utilities you have to switch often to get the best deal. At least with these guys you don't have to worry too much about losing service.
LAKE JACKSON, TEXAS -- I am really happy I just switched from Reliant to another electrical provider. After the CEO of Reliant called the Christmas tree a holiday tree on The Mayors Holiday Celebration on KHOU. How embarrassing. I hope others switch after hearing that.