Reliant did not installed the service in my house the day we agreed, but the next day. When I called to get the credit they promise ($200) to pay in case they do not meet the deadline, they refused it, giving me all kind of senseless excuses to avoid to give me the credit. Be away from this company. They take advantage of customers.
Beware!! You can't ever leave without paying BIG! $295.00 in my case. They hired an outside company to collect the money. The company doesn't have any access to records, statements, contracts etc. They just keep calling and make threats of ruining your credit. They can't provide you with any proof that you owe this money. The guy actually told me that these agreements are usually verbal... SERIOUSLY? It's been a nightmare!
I don't know if this provides any comfort to any Reliant customers. But they just sold off the residential division of their company. I am a stockholder. Not sure who picked up the 140,000 customers, but hope it gets better for all of you. Sounds like they're running things on the cheap. And maybe they knew the residential customers weren't going to be around long.
HOUSTON, TEXAS -- After the poor response and customer service following "Ike", I was not surprised to see my electric bill increase for no reason. To top that, when I recently moved and decided to switch providers, I called and thought I had canceled my service. I called a week later to verify, and find out it was not only still connected, they were going to wait 5 days before disconnecting it and holding me responsible for a week and half of service after I moved. Do not use this company.
LAKE JACKSON, TEXAS -- I am really happy I just switched from Reliant to another electrical provider. After the CEO of Reliant called the Christmas tree a holiday tree on The Mayors Holiday Celebration on KHOU. How embarrassing. I hope others switch after hearing that.