Remit2India - a customer service nightmare
I had used Remit2India in the past, and while it had always been a painful experience, I tried again recently.
They had lost all indication of my prior transactions and so I basically had to start from scratch, get them to check out the validity of my bank account, fill in all the forms, etc.
Customer services was all over me to get me to send money, and went completely silent after I had (or so I thought.)
A week went by, and since nobody replied to my emails anymore, and the online status tracker just threw an unhelpful error message, I called their customer support, where the automated thing just hung up on me, twice.
I dialed the only option to get a human on the phone, who then told me that the transaction has been closed.
When I asked whether that means that the money has been transferred successfully, I was told that no, it had been canceled, and they can't tell me why, because the security check failed, and they can't give me details for security reasons, but that I could send an email their general "info" email address to start another transaction.
A week and many emails later, I now am told that the locked me out of their system for security reasons.
The only explanation I can cough up is that when their security guys called and asked the same question over and over again, even though I either had already answered them or told them to hang on a second while I look up the info they requested, I asked how many more questions they had and why they kept asking the same questions over and over again. I guess they decided to just drop me, but pretended that all was fine and that they were done with the check.
Funny thing is that I had real security concerns because they asked so many questions that it seemed like a scam, as if they were trying to steal my identity for some fraud (who knows, maybe they did.)
What sucks is that the guy I wanted to send the money to is most likely going to end up in jail, because he owes the money and now has no means to pay it back.