Dealing with them has been a total nightmare. I initiated a transaction and they took my money. After taking the money they ask me for my PIO card which I don't have (nowhere in the website does it require me to have one). Now they're holding my money and customer service always says "Systems are down, we will call you back." AVOID if you don't want to lose your money!
I am writing on behalf of Remit2India. We would like to assist you with your concerns.
We request you to write to us at firstname.lastname@example.org.
TEXAS -- I booked a wire transfer to India from USA, transferred the money to their US account. After receiving the money they cancelled the transaction to India. I requested a refund but I am still waiting (more than 2 week) to get the money back. They are promising to deposit the money to Indian account in just 2 days but the fact that they need more than 2 days to respond to an e-mail. So just imagine how long it will take to complete the actual money transfer to INDIA. They are holding my $5000 for the last two week. DON'T believe them! They will cheat you for sure. Please stay back.
I initiated a gift transfer via remit2India. I have used them for 4 years and sans them calling repeatedly cold calling for promotions, they have been OK. I got a call from their compliance team who out of the blue after saying they are R2I compliance in a rude tone ask who my recipient was. I asked them what it was about. After 10 minutes I realized the interrogation I was going through was for my benefit. This representative was being rude to help me.
I tried to explain why they had to let the customer know they were trying to help and clarify if the transaction was legit to start with before rude FBI type interrogation, the agent kept arguing. I had enough and asked for the manager. The agent tried to come back and talk - posing as a manager - when I asked for the manager again, he transfers me to a colleague who answered as the "manager". I thought I had clarified that this gift was indeed initiated by me and I confirmed - verified the recipient who is a friend.
12 days later when my recipient confirms did not receive the gift, I try to login to track the status and lo, my account is now inactivated. I called customer service and they said they cannot do much. All along I was talked to like I was a criminal. I talked tough and threatened to mail people and the agent calls back with a sorry tale of how they contacted my recipient and when they were unhappy with the way she answered they stopped the transaction and inactivated my account and the best of all, waited for me to find out and call them; by the way their telephone was not working.
The agent calls again, talks for 45 minutes and some of his questions are : 1. You work for XYZ Bank why are you transferring money via us? 2. Some details you gave did not match what recipient said so are you lying? 3. He admitted he lied to me about a manager and transferred me to his colleague as that's common. 4. He dared me to see what I could do in terms of escalation. So here it is, I will move my business to someone else; If Remit2India values me as a customer, you know my id, respond to me..
I had used Remit2India in the past, and while it had always been a painful experience, I tried again recently. They had lost all indication of my prior transactions and so I basically had to start from scratch, get them to check out the validity of my bank account, fill in all the forms, etc. Customer services was all over me to get me to send money, and went completely silent after I had (or so I thought.)
A week went by, and since nobody replied to my emails anymore, and the online status tracker just threw an unhelpful error message, I called their customer support, where the automated thing just hung up on me, twice. I dialed the only option to get a human on the phone, who then told me that the transaction has been closed. When I asked whether that means that the money has been transferred successfully, I was told that no, it had been canceled, and they can't tell me why, because the security check failed. And they can't give me details for security reasons, but that I could send an email their general "info" email address to start another transaction.
A week and many emails later, I now am told that the locked me out of their system for security reasons. The only explanation I can cough up is that when their security guys called and asked the same question over and over again, even though I either had already answered them or told them to hang on a second while I look up the info they requested, I asked how many more questions they had and why they kept asking the same questions over and over again. I guess they decided to just drop me, but pretended that all was fine and that they were done with the check.
Funny thing is that I had real security concerns because they asked so many questions that it seemed like a scam, as if they were trying to steal my identity for some fraud (who knows, maybe they did.) What sucks is that the guy I wanted to send the money to is most likely going to end up in jail, because he owes the money and now has no means to pay it back.
UNITED STATES, MASSACHUSETTS -- PENNY WISE POUND FOOLISH to use Remit2India.com services: I have used Remit2India before and I have got into small issues rarely and most of the time been satisfied. Some of these issues were finally resolved but this time I transferred USD 10,000 and it never got transferred to my NRE account in India. It's Shame on the Times of Money Group.
You can never get their Customer service number 1866 REMIT TO. Their live chat never works. Your repeated emails to relationship officers never is answered unless you say you are interested in transferring a big sum. Once you talk about your complaint you will never get back any call. Their online complaint system does not work. It never generates a tracking number for your reference.
This company exists merely to cheat the NRIs. Beware of this group. Their scheme on refer your friend also does not really give you the bonus as they promised on site. My friend claimed to receive his bonus but I never received and I have failed to fight this battle. Since it was a small amount I wasn't bothered. But now it's my principal amount of USD 10,000 involved.
It's safe to use ICICI, Western Union than to have sleepless nights after bad experience with Remit2India. The customer service people are reachable and at least there is some response. But not so with Remit2India. They have the concept of insuring the money being transferred. Ridiculous. So, the company acknowledges that it is not safe to use their own site and that it is totally unreliable.
They should advertise "Use Remit2India and Win your own Principal amount". Forget about exchange rate challenge. Unfortunately there is not much an NRI can do sitting in a country outside India. If someone has any information on how to battle this out please suggest. Is there a place where I can file a suit against such companies? Thanks.
ARLINGTON, VIRGINIA -- This is a fraud company. They take longest time for remittance. But in between if they get lower rate, they complete the transaction. Their motive is to give you minimum possible rate. Please try for yourself. The exchange rate which you will get will be much lower than their advertised rate on their website. They lure you by showing good rates and then give you 30-40 paise less for every dollar. Stay away from them.
Also, they are the only ones whose telemarketers will call you repeatedly to convince you to transfer money. No one else does so. They used to offer fixed rate money transfer also but they stopped because it's in their blood to cheat. They can't play it fair. Try them 2 times and you will know for yourself if you pay attention.
Remit 2 India sucks BIG tIme. Their customer service is NON EXISTENT. Here is a proof: 1) Any time you have an issue, you are asked to send a email. You will get a reply for your email in 24 hours or more. In this day and age remit2India takes 1 day to get to your email - SHAME ON THEM.
2) If you call customer service they ask you to send you an email and wait for 24 hours. If that's the case what's the point in Boasting 24 * 7 customer service?? All you hear is send email and wait 24 hours. 3) Reply to your email comes as another question to you to clarify some thing and when you send a reply - guess what - wait for another 24 hours. This is a huge bag of sum and I am fed up. Shame TO claims it is part of their network.
Please save yourself from Remit2India, such a bad service , it's a shame to Times group of companies, They have a exchange rate challenge instead if they have a delivery of money challenge, they will never win.. What a shame on a big company like this.
I registered with Remit2India recently and sent some money from Singapore to India, I was attracted to this site by their exchange rates, they had a better exchange rate then the ICICI money to India, the registration process was pretty cool and I had good impression on this site because it belongs to Times Group, India.
I realized my mistake when I checked the status in this site after couple of days. My status always showed as "Money Awaited." I waited for 4 days as the instruction in the site said it would take 3 to 4 days after the transfer, I waited for 4 days to see my status say "Money Awaited." I mailed them couple of times and I got a reply from them asking me to send a transaction screen shot of my bank account which I did it. I am still waiting for the day that my money would reach the receiver whom I sent to.
I would suggest them to appoint new managers who are really result oriented and can take up the challenge and turn all the bad names that this company had got into good name by gaining the trust of the customers by serving them better. If this company does not do that, I assure that we can find a news one day in some news paper saying the Times money collapsed, this is for sure.
AUSTRALIA -- This is an experience I wanted to share with a broader community about the ripoff I had when transferring some funds overseas using Remit2India service whose funds transferer is Citibank. These companies have been taking customers for granted and fooling them with advertising false exchange rates and transferring money at much lower rate than advertised on the website.
I transferred $2001 using their service to my NRE account in India on 8th November. However the funds got converted on 13 Nov and they have transferred the money at 34.38 when it was advertised on the Net at 35.16. Upon following this with their team they accepted the mistake over the phone but sent a email telling that they won't transfer the balance.
This is just a rip off of innocent customers who falls prey to fraudulent companies like this. I would not recommend Remit2India service to anyone and I would be taking up legal actions against this company so that it doesn't trap any other customers with their false advertisement. They take Australian customers for granted and don't provide customer service.
I have been reading loads of complaints about this company online and its time that some action needs to be taken.
I would strongly recommend ICICI Bank's Money to India service as they don't rip off customers like this and provide a much better level of service. DON'T SEND MONEY OVERSEAS USING www.remit2india.com because next time you wouldn't even know if your money would reach to your loved ones. This company does nothing else except for promising to give better exchange rates and advertise crap on their website.
This company is cheating the customers they are putting different info on their website and converting the money on different rates. On the day of converting the money they are not telling the customer at what exchange rate they have converted their money. The rates shown on their site for the exchange rate does not match the rate they are converting the money. They says that the exchange rate applied to the transaction will be the rate on their site on the day of conversion, but they are converting the money to less rate.
On June 22 their site was showing the exchange rate of 40.39 but they have converted the funds for NRE account at 40.32 so cheating the customers. Be aware. Check before doing any business with them. Thanks.