[X]
Feedburner count

Remit2India

Star Empty star Empty star Empty star Empty star
13 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Remit2india Cheating Customers
Posted by Ketan on 11/21/2007
AUSTRALIA -- Hi,
This is an experience I wanted to share with a broader community about the ripoff I had when transferring some funds overseas using Remit2India service whose funds transferer is Citibank. These companies have been taking customers for granted and fooling them with advertising false exchange rates and transferring money at much lower rate than advertised on the website.

I transferred $2001 using their service to my NRE account in India on 8th November.However the funds got converted on 13Nov and they have transferred the money @34.38 when it was advertised on the Net @ 35.16. Upon following this with their team they accepted the mistake over the phone but sent a email telling that they won't transfer the balance.

This is just a rip off of innocent customers who falls prey to fraudulent companies like this.

I would not recommend Remit2India service to anyone and I would be taking up legal actions against this company so that it doesn't trap any other customers with their false advertisement.

They take Australian customers for granted and don't provide customer service.

I have been reading loads of complaints about this company online and its time that some action needs to be taken.

I would strongly recommend ICICI Bank's Money to india service as they don't rip off customers like this and provide a much better level of service.

DONT SEND MONEY OVERSEAS USING www.remit2india.com because next time you wouldn't even know if your money would reach to your loved ones. This company does nothing else except for promising to give better exchange rates and advertise crap on their website.
     
Read 10 RepliesAdd reply

User Replies:Close comments

Posted by Manish75 on 2008-04-17:
Surprised with bad reviews! REMIT2INDIA is honest and hassle free

I am surprised at such bad reviews. I have been using Remit2india’s smart wire service since last 8 months transferring approx £1200 each time. For me it has been very smooth with no hiccups, my account also shows me the status and never had to call them for delays or other hassles. I have used everything from xoom to ICICI earlier (with ICICI giving the worst exchange rate) but nothing was as hassle free as this. In recent month they seem to have also revamped their site and its pretty user friendly now, yes I agree earlier it was a little cumbersome, but now it’s a breeze.
I am not switching over to any other service anytime soon.
Posted by DesiRaj on 2008-04-20:
I will not be surprised if someone investigates and finds they are operating illegally. Most remittance services are upfront about charges and rates but these guys create a fuzziness on purpose! [snip] Simple googling shows how scores of people have been cheated! There is not much to recommend Remit2India
Posted by nikesh on 2008-04-21:
Remit2India is better than the rest
I am recent convert of Remit2India and to put it on record my experience has been fabulous. My brother transfers me money every month from Singapore and so far he was using either western union or money2india(a pain!), but both these offered a really low rate and the also charged a service fee. With remit2india I don’t have to go looking for an authorised center to receive my cash, it comes directly into my bank account. The exchange rate is slightly better too. For me Remit2india is any day a better service than the dozen others out there..
Posted by hkv on 2008-09-28:
I recently did a transfer and found that remit2india is cheating us. When I transferred, I was tracking the exchange rates everyday. I got an exchange rate of 43.84. As per my tracking I should have got 44.13 (I had not seen an exchange rate below 44.03 on their site in past 3 days from the date of money dispatch, assuming they used an earlier date).

I did the same tracking with money2india and I am happy to say that the exchange rate I got with them matched what I saw on the site.

If these sites want to be credible, I challenge them to put up a historical exchange rate chart of every rate change (date, time, exchange rate). And they should put a date/time for conversion on every money transfer. As of now I would not recommend remit2india to anyone. They are just about advertising.

I have a complaint with money2india too. You can transfer only upto 5000 using ACH. However their rate goes up if you transfer 5001 or more. The stupid thing is that if you send a check of more than 5000, then it takes them 3 weeks to clear it. The other option is to wire the money to them - where you pay ~$20 to your bank. Also their exchange rate tool is painful to use - the chart on remit2india is much more user freindly.
Posted by hariimmadi on 2008-10-12:
I feel, Following reasons are enough to advise not to do business with remit2india.

Fraud in Remit2india service? MAY BE YES... i sent money 25 days back and the money still haven't reached the recipient......................

Is customer service good @ Remit2india? ABSOLUTELY NO.... when checking about transaction status, even they don't have authorization to give 100% details of the transaction

and the only guys have access is "COMPLIANCE DEPARTMENT" who can be reached only by e-mail.......................

Can you expect response from compliance department @ Remit2india immediately? ABSOLUTELY NO....... every time, you ask to check into transaction further which can't be

handled by customer service, you get an e-mail from compliance department which says, we will get back to you within 24-48 hrs.... and u know what, you will get final status of the

inquiry only after a week. this happened to me thrice on the same transaction which took for a total of 3 weeks and still no result as of today......................

Can you take legal action aginst remit2india? ABSOLUTELY YES..... yes... you heard it correct... this is what I was told by remit2india customer service when asked if I can do

anything on a transaction with no status even after 25 days......................

Does customer service @ remit2india show courtesy? ABSOLUTELY NO... when asked to talk to a higher manager to inquire more about a transaction that was not complete even

after 3 weeks, the response I got was " customer service agent hung up the phone on my face"......................

rest you might have heard from other forums like "how pathetic it is to do business with remit2india, how remit2india manipulates transaction exchange rate by taking the lowest rate of all the business days to complete a transaction and give the lowest to you etc....
Posted by Remit2India Support on 2009-02-04:
From Remit2India

To our NRI customers who are facing an issue that has been unresolved within the stipulated time, we request you to write to us at grievances@timesofmoney.com. We do apologize for any issues that you may have faced and are committed to address the same at the earliest.

Please include your name, email id, landline & mobile number & we ensure that a senior representative will get in touch with you within 24 working hours of your email & work towards addressing the issue to your satisfaction. Also, to be able to respond to & resolve your issue & to prevent some of the posts being misused, we encourage you to write to us at the above mentioned id with all the details mentioned.

We appreciate your need for an explanation and we are keen to help you with the same.

Thanking you for your co-operation
Posted by Akshat Sharma on 2013-06-11:
This is the first time in my life that i am writing a bad review for any service. Remit2India should be proud that they finally made me write one. Already 11 days since i initiated my transaction and it still shows KYC pending, sending money is far thing. Continuously calling customer care representatives regarding the issue, but all they have to say is your call is arranged and you should receive it soon. Same story is going on till 6 days. I would just suggest, if you cannot provide the service then please stop making fool of customers who just keep waiting that someday will come when they will receive the money in their Indian account. I have used other services, they are far better. I just wanted to try it ones, but that's my worst decision ever and sorry to say this is the worst service i have ever seen
Posted by Santosh on 2013-06-13:
Same here. I have initiated transaction on 6th June 2013. It is still waiting for "Under compliance review". Tried calling their support number more than 10-15 times and no one picks up. Email do get replies with assurance but nothing happens. They should really just stop the service if they can not commit.
Posted by unhappy customer of R2I on 2013-07-08:
All that they do is advertising high exchange rates but they do it only so that they get customers. The money conversion happens after 4 days of transaction and I have been watching the rates each time I transfer money and the I have repeatedly noticed that they do not apply the actual ex rate on the day of conversion. I always got about 60 to 80 cents less than what they show oon their website. It is like cheating of about 2%. That means Everyone gets ripped off by 2% all the time.
Posted by chrisP on 2013-07-16:
Very slow . Compliance department works like some government office in a underdeveloped country. The user interface even though changed is no where close to any perfect interfface only works with IE what a pity?
Unless you have a representative on phone everything is by email and snail pace. very dissatisfied as this is no representation of systems and process we can be proud of
Close commentsAdd reply


Cheating the Customers
Posted by Sunban on 06/29/2007
This company is cheating the customers they are putting different info on their website and converting the money on different rates. On the day of converting the money they are not telling the customer at what exchange rate they have converted their money.

The rates shown on their site for the exchange rate does not match the rate they are converting the money.

They says that the exchange rate applied to the transaction will be the rate on their site on the day of conversion, but they are converting the money to less rate.

On June 22 their site was showing the exchange rate of 40.39 but they have converted the funds for NRE account at 40.32 so cheating the customers
Be aware check before doing any business with them.

Thanks
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Starlord on 2007-06-29:
Be advised that the exchange rate on foreign currencies change daily, and sometimes hourly.
Posted by Anonymous on 2007-06-29:
Good advice starlord and very true!
Posted by Noneill on 2007-06-29:
The solution would be to ask what the rate is when you are about to give them money. If it is different from the posted rate go somewhere else.
Posted by adzidek on 2007-06-29:
starlord, you're absolutely right. It can fluctuate from minute to minute, and by much more that 0.07 cents.
Posted by mvmanohar on 2008-10-22:
I had requested remit2india to send money $2500 to india on Sep 15. I was supposed to get call from remit2india for confirmation before they start process. So far, no call and status is still in 'Money Clearing' status. I sent so many emails and so many calls to the support. What I got? not even PEANUTS. Still the status is 'Money Clearing'. I think they are frustated with my calls and emails, now they deleted my account in the remit2india without any notice. Fantastic, isn't it? GREAT CUSTOMER CARE.

Probably you might have seen a small link to 'LIVE CHAT'. Please do not dare to click that link. Though you wait for one hour, you will still see message 'Connecting'.

Remit2India ?? eeeerrggggggghhh - knock it off.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Fraud Company
Posted by Darpan.garg on 11/20/2012
ARLINGTON, VIRGINIA -- This is a fraud company. They take longest time for remittance. But in between if they get lower rate, they complete the transaction. Their motive is to give you minimum possible rate. Please try for yourself. The exchange rate which you will get will be much lower than their advertised rate on their website,. They lure you by showing good rates and then give you 30-40 paise less for every dollar. Stay away from them. Also, they are the only ones whose telemarketers will call you repeatedly to convince you to transfer money. No one else does so. They used to offer fixed rate money transfer also but they stopped because its in their blood to cheat. They can't play it fair. Try them 2 times and you will know for yourself if you pay attention.
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Do Not Use Remit2India.
Posted by Someone191 on 09/17/2012
Yes, Remit2India is worst way to send money to India.
They hold your money until the exchange rate drops and they tell you excuses like "You have not made any remit transactions recently that is the reason for the delay."

They held my transaction nearly 3 weeks and transferred funds when the rate dropped from 55.36 + bonus 5 paisa to 53.13.

When you call customer service they put you on hold for long time. It is a frustrating experience for me also.
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2012-09-17:
3 weeks is absurd to send money unless they are sending it through the mail. Sounds like they may be doing what you suggest.
Posted by melissa253 on 2012-09-17:
Can you use Western Union?
Posted by R2ICS on 2012-09-18:
Dear Customer,
I am writing on behalf of Remit2India. We would like to assist you with your concern.
We request you to write to us at escalation@remit2india.com.

Regards,
Remit2India
Posted by Doesn't matter on 2012-11-30:
They are biggest fraud company, what ever reviewer said is right, I lost more than 75000 INR. because of there fraud, they showed one rate at the time of transfer, even I got call from them urging me send money since exchange rates are good. but by the time transaction completed after 2 weeks. I lost 75000. calling up customer care was no use. they gave me list of reason. like they always give 50 Paise less than what they mention, there charges etc. really a biggest fraud company in terms of money transfer to India.
Close commentsAdd reply


Stay away from Remit2India Customer service is DUMMY
Posted by SKA722 on 01/18/2011
Remit 2 India sucks BIG tIme. there customer service is NON EXISTANT. here is a proof:-

1) Any time you have an issue, you are asked to send a Email. You will get a reply for your email in 24 hours or more. In this day and age remit2India takes 1 day to get to your EMail - SHAME ON THEM
2) If you call customer service they ask you to send you an Email and wait for 24 Hours. If thats the case whats the point in Boasting 24 * 7 customer service ?? All you hear is send email and wait 24 hours.
3) Reply to your email comes as another question to you to clarify some thing and when you send a reply - guess what - wait for another 24 hours. This is a huge bag of sum and I am fed up. Shame TOI claims it is part of their network.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by R2ICS on 2011-01-20:
Dear Customer,
I am writing on behalf of Remit2India. We would like to assist you with your concerns.
We request you to write to us at escalation@remit2india.com.

Regards,
Remit2India
Posted by Nimesh Patel on 2013-01-15:
They are making people. Correctly said by others I tried sending thrice and every time they did not give me the indicative price. Even I traced on daily basis and during that week it doesnt go down to the exchange price what I got.

Use XOOM instead, they are very fast and quite reliable.

HORRIBLE REMIT2INDIA !! KEEP AWAY !!
Close commentsAdd reply

Remit2india is rude and illogical
Posted by MRao on 04/22/2010
I initiated a gift transfer via remit2India. I have used them for 4 years and sans them calling repeatedly cold calling for promotions, they have been OK. I got a call from their compliance team who out of the blue after saying they are R2I compliance in a rude tone ask who my recipient was. I asked them what it was about. After 10 minutes I realized the interrogation I was going thru was for my benefit. This representative was being rude to help me. I tried to explain why they had to let the customer know they were trying to help and clarify if the transaction was legit to start with before rude FBI type interrogation, the agent kept arguing. I had enough and asked for the manager. The agent tried to come back and talk - posing as a manager - when I asked for the manager again, he transfers me to a colleague who answered as the "manager". I thought I had clarified that this gift was indeed initiated by me and I confirmed-verified the recipient who is a friend.

12 days later when my recipient confirms did not receive the gift, I try to login to track the status and lo, my account is now inactivated. I called customer service and they said they cannot do much. All along I was talked to like I was a criminal. I talked tough and threatened to mail people and the agent calls back with a sorry tale of how they contacted my recipient and when they were unhappy with the way she answered they stopped the transaction and inactivated my account and the best of all, waited for me to find out and call them ; by the way their telephone was not working.

The agent calls again, talks for 45 minutes and some of his questions are :

1. You work for XYZ Bank why are you transferring money via us ?
2. Some details you gave did not match what recipient said so are you lying ?
3. He admitted he lied to me about a manager and transferred me to his colleague as that's common.
4. He dared me to see what I could do in terms of escalation.

So here it is, I will move my business to someone else ; If Remit2India values me as a customer, you know my id, respond to me..

Madhu
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2010-04-23:
Madhu, stick with your decision to find another company.
Close commentsAdd reply

Horrible service
Posted by Rmsn on 02/28/2010
Very bad exp. never transfer in 1st attempt. never give promised exchange. you have to call 10 times for one transaction, will not tell hidden fees, promise one amount but deposit less amount. strictly do not recommend to others.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by R2ICS on 2010-03-03:
Dear Sir,

I am writing of behalf of Remit2India.

We understand your concern and would like to assist you with the same.

On February 15, 2010, we had requested you to write to us at escalation@remit2india.com. However, we have not received any communication from you till date.

To enable us to address your concern, we once again request you to write to us at escalation@remit2india.com.

Regards,
Remit2India
Close commentsAdd reply

Fraud
Posted by Rmsn on 02/08/2010
Never go to this company. It fraud company. Fisrt, they never do it in 1st attempt. 2nd they will tell you one amount. but beneficiary receive less amount in India. Horrible customer service. invariably same answer. never recommend to anybody even to enemies.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by R2ICS on 2010-02-15:
Dear Sir,

I am writing of behalf of Remit2India. We would like to assist you with your concern.

We request you to write to us at escalation@remit2india.com.

Regards,
Remit2India
Posted by Anonymous on 2010-02-15:
I have read and heard nothing but bad stuff about this Remit2india operation. They seem to be carrying a lot of bad luggage, and leaving a lot of very pissed off people in their wake...
Close commentsAdd reply


Remit2India - a customer service nightmare
Posted by HansWurst on 07/13/2009
I had used remit2india in the past, and while it had always been a painful experience, I tried again recently.
They had lost all indication of my prior transactions and so I basically had to start from scratch, get them to check out the validity of my bank account, fill in all the forms, etc.

Customer services was all over me to get me to send money, and went completely silent after I had (or so I thought.)

A week went by, and since nobody replied to my emails anymore, and the online status tracker just threw an unhelpful error message, I called their customer support, where the automated thing just hung up on me, twice.
I dialed the only option to get a human on the phone, who then told me that the transaction has been closed.
When I asked whether that means that the money has been transferred successfully, I was told that no, it had been canceled, and they can't tell me why, because the security check failed, and they can't give me details for security reasons, but that I could send an email their general "info" email address to start another transaction.

A week and many emails later, I now am told that the locked me out of their system for security reasons.

The only explanation I can cough up is that when their security guys called and asked the same question over and over again, even though I either had already answered them or told them to hang on a second while I look up the info they requested, I asked how many more questions they had and why they kept asking the same questions over and over again. I guess they decided to just drop me, but pretended that all was fine and that they were done with the check.
Funny thing is that I had real security concerns because they asked so many questions that it seemed like a scam, as if they were trying to steal my identity for some fraud (who knows, maybe they did.)

What sucks is that the guy I wanted to send the money to is most likely going to end up in jail, because he owes the money and now has no means to pay it back.
     
Add reply

Remit2India is a CHEAT
Posted by Tellie on 03/25/2009
AVENEL, NEW JERSEY -- Guys, all those using Remit2india please stop so as soon as possible. Firstly, while writing this I need to tell you all that I am not a competitor of Remit2india but a mere customer who has been cheated. I live in NJ. I had transferred 3000 dollars to India and the time I got a mail from Remit2India stating that the transfer is complete and the money has been sent to my account the rates were 50.2. So I should be getting 150000 and more but got 149700. When I called these guys up they told me that the rate I got is 50 and then there is a transfer charge also. These cheats had told me that I will get the exact amount what I see on the net and there will be no other charges, when I opened my account.

I think the economy is going down and Citibank is trying all means to get money to save their A$% to be in the market. I will be going ahead and putting this review up in other sites also. Please remember that not to use Remit2India.

One concern I always have is why does our people in India have all sorts of excuses and cheat as much as possible?
     
Add reply

Top of Page | Next Page >