RK Chevrolet - poor customer service
VIRGINIA BEACH, VIRGINIA -- First of all, the reason I am writing this is because I could not find a number or email for a general manager for RK Chevrolet. Sure, I could have called the local location and gotten the information but I don't want to deal with anyone there anymore. On Dec. 11 my husband and I went in to RK Chevrolet and traded in our impala for dodge caravan. We were very pleased when we walked out of there that day with the service and with our purchase...and that's where the happiness ends. Once they had our money we just fell off their grid...at least that's what it feels like. First, our salesman was supposed to contact us regarding an estimate on having an extra key made. My husband was out and about 2 weeks later and decided to stop in ask about is, since we were never called. Sure enough, he had the info, just hadn't gotten around to calling us with it. While my husband was there (and this was about the 23rd of dec.) he was informed that there was a hold up on the payoff for the impala we traded in because they needed some insurance information. Something a simple phone call would have fixed. My husband gave him the info and reminded him (as they had been told when we traded it in!) that the payment on the impala was due the 27th of dec...a mere 3 days later. Sure, sure..we were told...it'll be taken care of. We received a call on Jan 6th that informed us that the payment on the impala was now 9 days late. What?? So we called rk and was told to call a gal in financing to see what the hold up was (not our job but we did.) We had to leave a message. We hadn't heard anything by the next morning so I went down there in person the next day. Our salesman was there and his first question was "well, didn't he call so and so yesterday?" Again, NOT our job, but I told him yes, we left a message, it is now 10:30 in the morning and we haven't heard anything and we need this fixed today! He made a phone call. Turns out, she tried to send the info the day before but there was over a $200 difference in what the payoff was that day and was put on paper almost a month before and she had to have someone else authorize the extra. Once again, a simple phone call that didn't get made. So he said go ahead and do it and assured me it would be put through that day. Well, we were called once again today on the impala and told it has not been taken care of. We called and was told the check was cut and sent yesterday. We have never had a late payment on the impala and now thanks to rk we do. That is our CREDIT they are messing with! It has been 1 MONTH since we gave them that car and it is just now getting paid off? And as far as I know, only because we had to stay on them about it. That is ridiculous! This was the first car we had bought from rk and it will be our last. We had previously gotten our cars from beach ford, where they know what customer service is all about. Not only did beach ford call us a week later, with each car, to simply ask if we were still happy with our purchase (definitely not something rk did) they bent over backwards fixing a mechanical problem on one of the cars just after we got it, at no cost to us, and with a free rental while it got fixed. We went to rk because beach ford only had a couple mini vans and they weren't quite what we were looking for. Oh, and beach ford sent us a coupon for a free oil change as an apology for not being able to provide us with what we were looking for in a car! How awesome is that?