VIRGINIA BEACH, VIRGINIA -- WARNING: DO NOT Purchase the extended warranty offered by the dealership and DO NOT have your car Serviced at RK CHEVROLET.
We should be the "Poster Family" for Chevrolet. I have owned at least 12 Chevrolets in my lifetime and purchased (7) brand new (over $250,000) Chevrolets. My wife and I typically purchase the extended warranties to limit any unforeseen repair expenses. Until recently we have been pleased with the service provided by RK Chevrolet. The 2000 Corvette I purchase in Dec of 2000 was nearing the end of its extended warranty (6 years - 50,0000 Miles). I brought it to RK for a final checkup and to fix a few items. (no other warranty claims have been submitted). The corvette has only 18,000 miles on it and is stored in my garage and is very well maintained (It's Beautiful).
Getting back to the issue... sorry. The items I had repaired included the CD Changer, the keyless remote and a noise from the fan belt. The dealership sent the CD Changer out to be repaired, then changed the Serpentine belt (a consumable I gladly paid for) and replaced the keyless remote. It took a considerable amount of time to receive the CD changer back and I picked up the car Mid Jan 2007. I immediately heard the belt noise, thinking it was a new belt and the noise would go away, I drove the car home parked it in the garage and covered it up.
On our Wedding Anniversary (Mar 4 - 29 Years) we drove the car to dinner. I noticed that nothing RK fixed was fixed. The CD Changer did not work the keyless remote didn't work and the noise from the belt was getting worse instead of better. I notified RK and the service staff told me to bring it in when I had a chance. I brought it in and RK has agreed to have the CD Changer repaired again and to reprogram the remote but the noise from the belt has now been determined to be a separation in the Harmonic Balancer (this device is connected to the engines crankshaft and drives the serpentine belt a part that should never go bad).
RK misdiagnosis the original issue and the extended warranty company refuses to pay for it. Growing up in a union household I have always supported the American car manufactures as my father does. I was proud to serve in the Armed Forces. I also strongly believe "What Right is Right". RK and the extended warranty company have an obligation and a contract that requires them to fix this car appropriately. Is it time to buy foreign?
After reading everyone's opinions about R K Chevrolet and hearing a few on my own (since my ordeal), maybe I need to talk to Mr. **. My story is different. I purchased a 2007 Tahoe in February with a 2004 Altima as a Trade in and one week later, I received a call from my salesperson telling me to come in to see the finance manager. When I got there, I was told that the company that accepted the original deal with a note of $590.00 a mo. Decided not to take the deal, but the good news was that they found another company that did. The new note a mo. will be $735.17 (keep in mind I had warranties in the beginning, but none when the note rose).
I told the finance manager (I think his name was **) that I could not afford that. I had to have been in his office for 1/2 an hour not understanding a thing he was telling me. He said that he'd make the 1st payment, that should help. As I started talking to people, I found more cases like mine. Where the deal was closed and somehow R K reneged! However, they didn't feel the pressure that I did and took the car back to the dealership saying in one case, if you have a problem see my lawyer or decided not to pursue a deal with them. When I asked if they even still had my car I was told. "I don't know".
I had my 11 yr. old son with me and that's the only reason that I didn't cry from frustration and gave in so easily. After praying about the situation I sent an email to firstname.lastname@example.org and after not receiving a reply I received a thank you letter that read, at R K Chevrolet customer satisfaction is our first priority. I then faxed a letter to ** with a copy of the email I'd sent and have heard nothing yet. Maybe they are trying to figure something out, maybe not.
I'll keep you all posted. I have asked for advice from honestly over 50 people and more than half suggest legal counsel, so I'm really tired of that response. I just want what I was promised ORIGINALLY. I have two contracts! What hurt most was that I looked online and my exact case was in the top 10 Scams of Auto Dealerships! A single hard-working mom.
VIRGINIA, VIRGINIA -- Well the night of august 30 we went around looking at cars. And my wife seen a candy apple red gt it was a 2003 model with payments of 249 a month. Well the next day we went to the lot and were looking at the mustang gt and the salesman comes up and says that he had a 2002 mustang gt trade in we would like better. Well we look at the front of it cause he rushes inside of it for a test drive well the test drive lasts around the block. When everywhere else we went we got to take it a few miles down the road. Well before we even pull out the lot I told him I was just looking and wasn't going to buy nothing today.
Well, he was like lets go inside and talk and me and the wife was thinking he would he was going to tell us the price and would payments would probably be for the car so we could think about it. Well we go in and he takes my military id and my driver's license. He goes and talks in the back room about how much a 2002 mustang gt with 27500 miles would cost he comes back saying they would take 18999.99 for it and with payments of 400 dollars a month and I said isn't that corvette payments. And I said for that much I could take another 2000 and get a new v6 mustang.
And so he goes back again and come back with a carfax sheet saying a 2002 mustang gt with 27500 miles had a retail value of 31000. And so he comes back again and I start asking for my id's back and the guy goes why don't you want to get it today and I'm like well I want to go home to think about it well. Me and my wife keep asking for my ids and he keeps coming back saying that he don't see what I have to think about and I go out to our car which is a 2005 gt g6 which is paid off and was talking to a friend on the phone about how bad of experience we are having and notice the back bumper is all scraped up.
Kind of look like it had rear damage or something but according to him it had never been wrecked. Well manager comes out and I tell him that I was upset that I couldn't get my license back when I leave and tells me that I couldn't get a better deal and asked us why we came in and I was like I was interested in that candy apple mustang till I started dealing with this guy. And we left.
VIRGINIA BEACH, VIRGINIA -- We bought a Camaro for my wife two or three months ago, and were really pleased with everybody. I was getting jealous of her Camaro, so I knew I had to get one, too. They knew what we were looking for and that I didn't like getting pressured. They basically let me walk the lot and find the one that I wanted. The entire staff stayed there with us until midnight, when it was done and I could drive home in the new car. ** was excellent. We are a military family, both of us are in the military, so he knew that we didn't have an unlimited income for the cars. It was outstanding!
I love the Equinox. It's a joy to drive. It's user friendly and everything is where it should be. You can tell it was designed by a woman. Having the seats adjust in the back seat -- only a woman would have thought of that. I feel so safe because I can see when I'm backing up. One look inside the Equinox and I knew it was the right car. We got good value for our dollar. Everyone there was real nice. ** was our salesmen. He didn't pressure us; he was very low key. He answered all our questions. The whole thing was just so nice. I love it and we will go back there for service!
VIRGINIA BEACH, VIRGINIA -- I'm in the process of looking for a new vehicle. This is a want, not a need, so I'm not in a position to be backed into a corner by unscrupulous salespeople or finance staff. I have pretty much settled on Subaru, but there are only two dealers in Virginia Beach, and RK is one of them. I've dealt with them before and had a putrid experience. Since they're pretty much a standard complaint topic on these boards, I'm wondering if I should give them another try. I bought another vehicle about a year ago and shied away from them. Now I'm wondering if I can trust them. Anyone?
VIRGINIA BEACH, VIRGINIA -- I will attempt to report the situation without adding my feelings, this is how I perceive the way I have been treated. In April of 2003 I purchased a new 2003 Subaru Outback from RK Chevrolet, Subaru in Virginia Beach, Va. The purchase experience was pleasant. Sales associate Bret ** did an excellent job of asking us questions about our plans, i.e. Family size, driving style etc. However, if the car drove as poorly on the test drive as it does now we would have never made the purchase.
The problems began April 2004 when the vehicle had approximately 30k miles on it. The vehicle jerks and pulses during acceleration at any speed. The behavior is intermittent however, it is very pronounced when it occurs. In order to elicit the performance problem I need to gingerly apply pressure to the accelerator. The engine will begin to accelerate and then begin to sputter causing your head to jerk back and forth slightly; it is very obvious when it decides to act up. Additionally, if the cruise control is set at highway speeds and a rolling hill is approached the engine performs as previously described.
I brought this problem to the attention of the service department at RK Chevrolet, Subaru and they immediately went to work on the issue. The computer was reset and the problem persisted. The computer was removed, sent to New Jersey and re-installed; yet the problem persisted. Subaru sent a regional company representative to go for a ride with me however the vehicle would not display the described behavior on that day. I was told, "This vehicle just drives like that and I should get used to it." I was also given a large amount of technical jargon and mechanical lingo that meant nothing to me.
All I know is that the vehicle still is driving poorly and I can't get RK Chevrolet, Subaru or Subaru of America to diagnose the problem. I have done some research on the Internet and found similar complaints. If you are interested just do a GOOGLE search on Subaru H6 hesitation.
Here is what I would like to see happen: RK and Subaru need to either 1) Diagnose and fix my car so that it does not leave my wife and 1.5 year old son stranded on the side of a 4 lane highway or; 2) Take my original purchase price, subtract standard lease mileage charges and credit the difference toward the purchase of a comparable vehicle. These options have been presented to both companies and they told me, "If the vehicle has a mechanical problem we will find it and bring it up to acceptable specifications".
This has been a source of aggravation for 17 months now. When I recently called **, Service manager for RK Subaru he said to me, "Yeah, we were wondering what happened to you". At least he cares enough to remember me; ** at Subaru Corporate began to not return my calls. I can assure you this is not the way Subaru intends for this vehicle to perform just as I am sure that this is not the way I expected to be treated by a company concerned with lasting consumer relationships.
VIRGINIA BEACH, VIRGINIA -- Rk is sorry excuse for mechanics, part changers, not real mechanics. Real mechanics fixes cars not parts changers. My daughter took her car to RK it was not running good. They told her it will be $470.00 to fix it. SO I took her car to another mechanic and he fixed it for $154.00. So be smart and go elsewhere.
It was great. I was looking for a specific car and RK had that car. They also had the best deal on the Traverse. The car is amazing and we really like it. The salesman was great. He knew about the car and he was able to get it for me so that it was within my budget. They were real good.
VIRGINIA BEACH, VIRGINIA -- I saw RK on the internet. I had a team of two or three people working with me. They were able to get the price down to what I could afford. They worked with me real well. They all did a great job. They were friendly, professional and very accommodating.