RK Chevrolet - Page 2

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1.0 out of 5, based on 2 ratings and
22 reviews & complaints.

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It Was Great
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It was great. I was looking for a specific car and RK had that car. They also had the best deal on the Traverse. The car is amazing and we really like it. The salesman was great. He knew about the car and he was able to get it for me so that it was within my budget. They were real good.
     
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MJGoldfarb on 07/07/2011:
Good to hear! Where is this dealership located?
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Easy Experience
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VIRGINIA BEACH, VIRGINIA -- I saw RK on the internet. I had a team of two or three people working with me. They were able to get the price down to what I could afford. They worked with me real well.

They all did a great job. They were friendly, professional and very accommodating.
     
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It was very, very good!
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VIRGINIA -- They were one of the only Subaru dealers who got back to me quickly. Lynn was awesome. She was quick. She answered all my questions. I told her I was ready to buy the car. I'm real easy to please. I just need to come to an agreement. Also, I was in and out if less than 45 minutes. RK Chevrolet and Subaru took me seriously. They took my needs seriously.
     
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Anonymous on 02/17/2011:
Wow! A compliment for RK. Did you actually buy a vehicle from them?
Hedge237 on 02/25/2011:
It's an absolutely terrific place. Yes and I will buy there again.
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Love the Equinox and RK
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I love the Equinox. It's a joy to drive. It's user friendly and everything is where it should be. You can tell it was designed by a woman. Having the seats adjust in the back seat – only a woman would have thought of that. I feel so safe because I can see when I'm backing up. One look inside the Equinox and I knew it was he right car. We got good value for our dollar.

Everyone there was real nice. Brett was our salesmen. He didn't pressure us; he was very low key. He answered all our questions. The whole thing was just so nice. I love it and we will go back there for service!
     
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Sales and Service
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VIRGINIA BEACH, VIRGINIA -- WARNING _ DO NOT Purchase the extended warranty offered by the dealership and DO NOT have your car Serviced at RK CHEVROLET.

We should be the "Poster Family" for Chevrolet. I have owned at least 12 Chevrolets in my lifetime and purchased (7) brand new (over $250,000) Chevrolets. My wife and I typically purchase the extended warranties to limit any unforeseen repair expenses. Until recently we have been pleased with the service provided by RK Chevrolet. The 2000 Corvette I purchase in Dec of 2000 was nearing the end of its extended warranty (6 years - 50,0000 Miles). I brought it to RK for a final checkup and to fix a few items. (no other warranty claims have been submitted). The corvette has only 18,000 miles on it and is stored in my garage and is very well maintained (Its Beautiful). Getting back to the issue.. Sorry. The items I had repaired included the CD Changer, the keyless remote and a noise from the fan belt. The dealership sent the CD Changer out to be repaired, the changed the Serpentine belt (a consumable I gladly paid for) and replaced the keyless remote. It took a considerable amount of time to receive the CD changer back and I picked up the car Mid Jan 2007. I immediately heard the belt noise, thinking it was a new belt and the noise would go away, I drove the car home parked it in the garage and covered it up. On our Wedding Anniversary (Mar 4 - 29 Years) we drove the car to dinner. I noticed that nothing RK fixed was fixed. The CD Changer did not work the keyless remote didn't work and the noise from the belt was getting worse instead of better. I notified RK and the service staff told me to bring it in when I had a chance. I brought it in and RK has agreed to have the CD Changer repaired again and to reprogram the remote but the noise from the belt has now been determined to be a separation in the Harmonic Balancer(this device is connected to the engines crankshaft and drives the serpentine belt a part that should never go bad). RK miss diagnosis the original issue and the extended warranty company refuses to pay for it. Growing up in a union household I have always supported the American car manufactures as my father does. I was proud to serve in the Armed Forces. I also strongly believe "What Right is Right". RK and the extended warranty company have an obligation and a contract that requires them to fix this car appropriately. Is it time to buy foreign?
     
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TomKline on 03/16/2007:
Dear Jim Halvorson,
We are very familiar with your situation. In fact, we understand that the dealer (from whom you bought your vehicle) is willing to pay for this problem with your Corvette.
As you may recall, we did not sell you the vehicle or the extended service agreement. But, we have interfaced with your warranty company (on your behalf) to try to have them pay for the repairs to your Corvette. They said "no," but your selling dealer said that they would pay for the repairs.
We stand ready to repair the Corvette, which is out of warranty since December of 2006.
Of course, we are glad to meet with you at your discretion.
My direct dial number is 431-6507. My office hours are 6:30 AM to 5:30 PM Monday through Friday.
Sincerely,
Tom Kline
Controller
Anonymous on 03/16/2007:
Tom, you need to start paying M3C for the setup posts.
Slimjim on 03/16/2007:
Geez unhappy, you write a complaint on the internet about RK and you didn't even buy the car from them? Nor are they the warranty company in fact. All they did was agree to do the work for the warranty company, who did get paid for the coverage. That's something the people you bought the car from wouldn't or couldn't, and who also sold you a crappy policy. How is a harmonic balancer NOT covered? Not exactly a normal wear and tear item. I think Tom was very diplomatic in his response and RK has done far more than they owe you. After all, you're not a customer of theirs, at least not on this purchase.
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Changing payment amount after purchase
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After reading everyone's opinions about R K Chevrolet and hearing a few on my own (since my ordeal), maybe I need to talk to Mr. Kline. My story is different. I purchased a 2007 Tahoe in February with a 2004 Altima as a Trade in and one week later, I received a call from my salesperson telling me to come in to see the finance manager. When I got there, I was told that the company that accepted the original deal with a note of $590.00 a mo. decided not to take the deal, but the good news was that they found another company that did. The new note a mo. will be $735.17 (keep in mind I had warranties in the beginning, but none when the note rose). I told the finance manager (I think his name was Jay) that I could not afford that. I had to have been in his office for 1/2 an hour not understanding a thing he was telling me. He said that he'd make the 1st payment, that should help. As I started talking to people, I found more cases like mine. Where the deal was closed and somehow R K reneged! However, they didn't feel the pressure that I did and took the car back to the dealership saying in one case, if you have a problem see my lawyer or decided not to pursue a deal with them. When I asked if they even still had my car I was told. "I don't know". I had my 11 yr. old son with me and that's the only reason that I didn't cry from frustration and gave in so easily. After praying about the situation I sent an email to customerservice@rkautogroup.net and after not receiving a reply I received a thank you letter that read, at R K Chevrolet customer satisfaction is our first priority. I then faxed a letter to Jerry with a copy of the email I'd sent and have heard nothing yet. Maybe they are trying to figure something out, maybe not. I'll keep you all posted. I have asked for advice from honestly over 50 people and more than half suggest legal counsel, so I'm really tired of that response. I just want what I was promised ORIGINALLY. I have two contracts! What hurt most was that I looked online and my exact case was in the top 10 Scams of Auto Dealerships!

Signed,

A single hard working mom
     
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Noneill on 03/06/2007:
I am not sure that is legal. How can they sign a contract with you and change it later? Certainly you could not sign that contract then walk in later and say your finance manager decided you didn't want to make these payments! I would keep the vehicle and tell them tough luck, take you to court.
Timboss on 03/06/2007:
If you will look at your original paperwork you will see the deal is not finalized UNTIL they have approved lender. Since you had not signed for the new lender you should have simply returned the vehicle and gotten your old one back - they could not sell it until the deal really was final. Car salesman / finance mangers / owner simply lie, deceive, and cheat where ever they can. Customer service is an oxymoron to them. Their motto is "How can I get the most money from the customer as I can for my service." That is their definition of customer service.
TomKline on 03/06/2007:
Dear Ms. Williams,
Thank you for the communication.
We look forward to seeing you tomorrow at 2:00 PM, when Jo Clark will address your concerns and conclude your business with us.
Always feel free to contact me. My direct dial number is 431-6507.
Sincerely,
Tom Kline
Controller
grandma005 on 03/06/2007:
Did you read your contract before signing. Somewhere in the contract, it says they are allowed to do that.
Hugh_Jorgen on 03/06/2007:
I believe someone said Washington state had outlawed this type of practice. Unfortunately this seems to be becoming a common profit center for way too many dealers. I'm sure Tom will admit that he usually knows within 24 hours whether or not his funding source will take a contract at the agreed upon rate - this waiting a week and then claiming "oops" just doesn't wash. C'mon Tom, you seem to be an OK guy and you have popped up here before to make things right for your customers - help this woman out.
yoke on 03/06/2007:
Did they have your trade in still? If not then you should be able to keep the new vehicle with the terms you accepted the first time. If they still have your trade in I would give the new car back, get my trade-in back and go to a new dealer.
Anonymous on 03/06/2007:
What a crock! Another set up post! Get to work TOM!
rnick821 on 03/06/2007:
Wow. Click on TomKline's name and see all the responses he has made over the years. 24 complaints about a single car dealership on a single national website is a lot. There is obviously an issue here. Best avoided, I would think.
Sail27 on 03/06/2007:
"I believe someone said Washington state had outlawed this type of practice" - Hugh - that was me.

The practice is called "bushing".. I suppose short for "ambushing". It's apprarently a pretty common practice nationwide.

There should be clear cut laws in the state which one does business that states that a used car outlet has 'x' days to approve or reject the offer for an automobile. As always - check the website for the AG's office in your state
rhondam718732 on 03/06/2007:
This is where "subject to financing" clauses on contracts bite you in the butt. Everyone thinks that you sign papers it's a done deal. NOPE. Best advice is DO NOT take the car off the lot until the financing is approved IN WRITING by the lender. When people are buying a car, the dealership "shops" the loan and gets "over the phone" assurance. The In WRITING final approval is key. As for the trade-in...best bet is to not owe anything on it otherwise the dealer may monkey around and not pay it off in a timely manner (and you are still on the hook for it). If paid off and already traded in when your "deal falls through" hope that the buyers' order or your contract from the dealer doesn't give them the car regardless of the financing. Cases have been filed and won on this but it takes time and $...as you already know
MRM on 03/06/2007:
That's a good tip rhondam! I have printed out your tip. Always helpful indeed!
Anonymous on 03/06/2007:
Just don't finance a vehicle, problem solved.
grandma005 on 03/06/2007:
Not everybody can afford to pay cash for a vehicle.
rnick821 on 03/07/2007:
In some cases, financing at least part of the cost of a vehicle makes good financial sense, especially in these days of 1.9% financing. Heck, even my money market makes about 3.5%, and that's not even all that great. If I buy a $20,000 vehicle, pay $10,000 cash and finance the rest at 1.9 for 48 months I'm only paying about $393 dollars in interest over the course of the 4 year loan. That's pretty cheap money. If I invest the $10,000 that I didn't pay in caseh for the vehicle for 4 years at 3.5 percent, I will earn $1475.23.
KANIGYTSUM2 on 03/08/2007:
On March 6, 2007 I posted a complaint about R K Chevrolet and I was so touched by all of the comments I received. You may remember "Price changed after purchase". Well,I'd just like to say thanks to Jo who was very professional and determined to do all that she could to assist me. She went above and beyond to satisfy me. When I'm in the market for another vehicle, I can guarantee that R K Chevrolet will be my first stop. Thanks Jo for all you did, Jerry for arranging the meeting and Tom for calling me as well. Great team work and amazing customer service. I am 100% satisfied!
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WILL NEVER GO TO RK CHEVROLET AGAIN
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VIRGINIA, VIRGINIA -- WELL THE NIGHT OF AUGUST 30 WE WENT AROUND LOOKING AT CARS. AND MY WIFE SEEN A CANDY APPLE RED GT IT WAS A 2003 MODEL WITH PAYMENTS OF 249 A MONTH. WELL THE NEXT DAY WE WENT TO THE LOT AND WERE LOOKING AT THE MUSTANG GT AND THE SALESMAN COMES UP AND SAYS THAT HE HAD AN 2002 MUSTANG GT TRADE IN WE WOULD LIKE BETTER. WELL WE LOOK AT THE FRONT OF IT CAUSE HE RUSHES INSIDE OF IT FOR A TEST DRIVE WELL THE TEST DRIVE LASTS AROUND THE BLOCK. WHEN EVERY WHERE ELSE WE WENT WE GOT TO TAKE IT A FEW MILES DOWN THE ROAD. WELL BEFORE WE EVEN PULL OUT THE LOT I TOLD HIM I WAS JUST LOOKING AND WASN'T GOING TO BUY NOTHING TODAY WELL HE WAS LIKE LETS GO INSIDE AND TALK AND ME AND THE WIFE WAS THINKING HE WOULD HE WAS GOING TO TELL US THE PRICE AND WOULD PAYMENTS WOULD PROBABLY BE FOR THE CAR SO WE COULD THINK ABOUT IT. WELL WE GO IN AND HE TAKES MY MILITARY ID AND MY DRIVERS LICENSE. HE GOES AND TALKS IN THE BACK ROOM ABOUT HOW MUCH A 2002 MUSTANG GT WITH 27500 MILES WOULD COST HE COMES BACK SAYING THEY WOULD TAKE 18999.99 FOR IT AND WITH PAYMENTS OF 400 DOLLARS A MONTH AND I SAID ISN'T THAT CORVETTE PAYMENTS. AND I SAID FOR THAT MUCH I COULD TAKE ANOTHER 2000 AND GET A NEW V6 MUSTANG. AND SO HE GOES BACK AGAIN. AND COME BACK WITH A CARFAX SHEET SAYING A 2002 MUSTANG GT WITH 27500 MILES HAD A RETAIL VALUE OF 31000. AND SO HE COMES BACK AGAIN AND I START ASKING FOR MY ID'S BACK AND THE GUY GOES WHY DON'T YOU WANT TO GET IT TODAY AND IM LIKE WELL I WANT TO GO HOME TO THINK ABOUT IT WELL ME AND MY WIFE KEEP ASKING FOR MY IDS AND HE KEEPS COMING BACK SAYING THAT HE DON'T SEE WHAT I HAVE TO THINK ABOUT AND I GO OUT TO OUR CAR WHICH IS A 2005 GT G6 WHICH IS PAID OFF AND WAS TALKING TO A FRIEND ON THE PHONE ABOUT HOW BAD OF EXPERIENCE WE ARE HAVING. AND NOTICE THE BACK BUMPER IS ALL SCRAPED UP. KIND OF LOOK LIKE IT HAD REAR DAMAGE OR SOMETHING BUT ACCORDING TO HIM IT HAD NEVER BEEN WRECKED. WELL MANAGER COMES OUT AND I TELL HIM THAT I WAS UPSET THAT I COULDN'T GET MY LICENSE BACK WHEN I LEAVE AND TELLS ME THAT I COULDN'T GET A BETTER DEAL AND ASKED US WHY WE CAME IN AND I WAS LIKE I WAS INTERESTED IN THAT CANDY APPLE MUSTANG TIL I STARTED DEALING WITH THIS GUY. AND WE LEFT.
     
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Anonymous on 09/02/2006:
First of all, your letter would be easier to read if you didn't type in all capital letters. Second, the salesman did not reach into your pockets and TAKE your ID's. You handed them to him. On a side note, I personally wouldn't shop there..the salespeople are pushy, their prices are high.
pawn6545 on 09/06/2006:
nope what the dealership did isn't normal. and for your information that's the first time I have ever been asked for either of my id's and when you ask for your id's back they should have gave them back.oh yeah and if you reread it I told him I was not going to buy that day. -> WELL BEFORE WE EVEN PULL OUT THE LOT I TOLD HIM I WAS JUST LOOKING AND WASN'T GOING TO BUY NOTHING TODAY. I think that is usually a big clue your not going to buy but I keep forgettin up here people are only out for money.
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My Durango
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VIRGINIA BEACH, VIRGINIA -- I bought a 99' Durango from RK Vhevrolet around the month of April this year. After purchasing it I was told I had to pick another vehicle because the bank didn't want to finance me. They said the reason that they wouldn't fiance me was because the SUV had 81,000+ miles on it and the bank didn't feel safe thinking it was going to break down. I worked with the agent in charge of financing and I was able to keep the Durango. So after all the problems with getting the SUV I thought things were fine. About a month after I discovered that the passenger side front tire was going bald on the inside part of the tire. I took it to a garage after I purchased new tires for the SUV not 3 months after getting it. I went to a garage to get the tires aligned to eliminate the problem. The service person at the garage told me that the inner tie rod ends were no good and needed to be replaced. Again this is only 3 months after purchasing the vehicle. This told me that the parts were bad to begin with when I purchased it. I then went to RK Chevrolet and asked if they were going to take care of the problem because the SUV was only purchased 3 months prior. They told me no and that I would have to pay to get it fixed there. After hearing the reputation of the company after buying the SUV I knew I didn't want them to fix it, So I told them I was gong to go someplace else to get it done. I then went and purchased the parts I needed for about 1/2 the cost RK told me and was told it would only cost me $150 to fix the problem which is under 1/2 the price RK told me it was going to be. I strongly suggest to anybody who asks me about where to go to get a new vehicle not to go to RK Chevrolet because they will screw you around and try to put you in something that you don't want just to try to make a bigger commission. Finally I feel that they don't care about the customer and once theyt make a sale that's the ends of it.

U.S. Army Specalist
Aaron P. Choquette
     
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Anonymous on 07/11/2005:
Maybe you should have listened to the bank when they told you they didn't want to finance a vehicle with 81,000 miles!
tander on 07/11/2005:
I agree you should have listened to the bank
tpebop on 07/12/2005:
tie rod ends ? shoulda fixed it your self specialist now move out and draw fire!
TomKline on 07/12/2005:
Dear Mr. Choquette,
I am part of the RK management team and I would like to help you with your concerns. This is the first communication that we have seen from you, and on behalf of RK, I wanted to respond promptly to your posting.
I would be happy to help you with your situation if you would contact me. My direct dial number is 431-6507 and my email address is tomkline@rkchevy.com.
I look forward to hearing from you.
Sincerely,
Tom Kline
flyhifly2000 on 07/13/2005:
it sounds like a safety item to me and by law the dealer should not sell any car or truck that has a safety issue without repair.
kilacook on 07/25/2005:
This is Aaron P. Choquette again just writing an update to my prior complaint. I have since been contacted by Tom Kline the owner of RK Cherolet and he has been a great help. He was truly apolegetic and concerned about my satisfaction. He has reimbursed me for the money that I had spent on fixing the SUV and is also throwing in $500 in body work for the SUV. I'm glad to know that the guy in charge of the whole business is genuinly concerned about customer satisfaction and was willing to go the extra mile to help me out. I cannot thank you enough Tom for all that you have done to help me.
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Do not buy from RK Chevrolet!
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VIRGINIA BEACH, VIRGINIA -- I have purchased many vehicles from car dealerships, but I have never been treated so poorly as I was treated by RK. I traded in my old vehicle which I still owed money on for a brand new 2004 silverado. I went through the entire process and we came to an agreement on price, payments, and everything was acceptable. So I gave them my trade in and away I drove in my new truck. A few weeks went by, and I had traveled out of town, putting 2500 miles on the new truck, and I hadn't heard anything from them and I was supposed to come back in and sign some papers from the bank. So I called them up asking when I was supposed to sign the paperwork, no one knew so they were supposed to have the manager call me back when they figured somethig out. Another week went by and still no call. By this time I was growing impatient so I drove to the dealership, raised a little cain in the showroom in front of other prospective customers and within 5 min. I was sitting in someones office. Turns out the contract they tried to get me to sign was not the original contract we agreed on and to boot the payments were $200.00 more a month that what we agreed on. I refused to sign the contract but they told me that Virginia law stated if I had put a certain amount of miles on the vehicle I was bound to the contract. So I reluctantly signed it. There is no such law I have since found out, by the way. But that's not even the end of the story. They didn't pay off my trade in vehicle for the next 90 days, this is on top of the three weeks its already been. So here I am stuck paying 2 truck notes for 3 months which they assured me I would be refunded. It took a call to the Better Business Bureau to get them to pay it off. Its 6 months later and no refund in sight. I would hire a lawyer and take them to court but I'm so broke from the whole ordeal I cannot afford one. I now know I am not their only victim. As soon as I started telling all my friends and co-workers not to go there and how badly I was treated, the most common response I was given was "I could have told you that." Do yourself a favor and go somewhere else.
     
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TomKline on 02/01/2005:
Dear Countryboy 93042,
I have not heard from you, nor do I know who you are, but I would like to help you. In order to help you, I need to hear from you! Please call me on my direct dial number 431-6507 or email me at tomkline@rkchevy.com. I want you to be happy with your purchase. I can assure you 100% resolution to your concerns. I look forward to hearing from you. Sincerely, Tom Kline
ejack053824 on 02/01/2005:
When you took delivery of the truck, why didn't you sign the finance contracts while you were there? Very odd that a General Manager/Finance Manager would let you go out the door without signing. Furthermore, if they would have pulled that crap on me saying I had to sign due to Virginia law....I would have told him PROVE IT! I wouldn't have signed shyt until I got my way!
ejack053824 on 02/01/2005:
Hey Tom! What kind of shadetree BS are you guys pulling over there? I see numerous complaints about your dealership! Before I was a pilot, I was a controller for a Chrysler dealership and I find it very disturbing how you treat your customers!
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Didn't intend to buy a new vehicle!
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VIRGINIA BEACH, VIRGINIA -- We thought it would be interest to take a test drive in a Camaro, so we stopped in! We like the salesperson, he was better than OK, he was excellent! He was very knowledgeable about the Camaro, nice, nice guy! Like I said, we didn't go there intending to buy a car. Everything was explained very well!
     
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MRM on 12/29/2010:
I am pondering as to why is RK Chevrolet such a popular complaint? Why not other dealerships in the area?
Anonymous on 12/29/2010:
MRM, good question. I have often thought the same thing.
MRM on 12/29/2010:
What about Colonial Chevrolet, Green-Gifford, or Greenbrier Jeep? They must have good reputations.
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