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No Rest for the Weary
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT MYERS, FLORIDA -- In April of 2015 we purchased two queen mattresses for a rental property. We explained that it was a rental property to the salesman who then told us that the mattresses we purchased would be good. Fast forward to the beginning of 2017. The mattresses were sagging and the renter said the mattresses were so bad that he had to sleep on the floor. I understand that mattresses don't last forever and a landlord needs to buy a substantial one for a rental property. The problem is that we were told that these mattress were good ones. However, these mattresses did not even last two years.

We tried calling Rooms To Go when we received a call from our tenant who told us that he would be moving out without paying because of the uncomfortable bed. Rooms To Go told us that it could take a while for someone to even come look at the mattresses and then maybe even a month before they determine if they will allow us to replace with same/similar mattresses. Everything about that solution was idiotic. Not only would we lose all the money we spent on poor mattresses but we would lose the payment from our tenant, and we would be replacing poor mattresses with poor mattresses.

I wrote them a letter to tell Rooms To Go about this dilemma. A representative did call me to discuss, but that was to no avail. I am writing this review simply because I don't want anyone else to be misled by Rooms To Go. There are many more reliable stores in the Fort Myers area that sell mattresses and also furniture. We found one. This more reputable store directed us to appropriate mattresses for a rental property and delivered the mattresses in a timely fashion.

Our story ended well simply because we chose to cut our losses and deal with a store other than Rooms To Go. Unfortunately, though, Rooms To Go's unprofessional sales manner in 2015 caused us an expense of several thousand more dollars after less than two years. An expense we never thought would come so soon. Rooms To Go will never be a choice for us when buying furniture, mattresses or anything else they sell.

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Horrible Experience With Deliver 2 Different Orders. Customer Service Is a Joke.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALABAMA -- Placed an order for over 4000.00. Date of deliver set and confirmed twice. We arranged off days due to furniture being delivered 3 hours away only to find out they made a mistake and would not honor their scheduled date. We canceled the order.

I then placed a different order online this time since the store could not get it right. I gave detail instructions as to where this order was be delivered only for them to schedule the delivery to the wrong state. They Finally got the address correct only to go to the wrong address.

Did not try to find the correct address. Left message on my husband phone. My husband tried to return the call before he was out of site but would not answer phone. Many many calls made to driver, customer service, corporate and even the store all promising to check into the issue and return with a call that never comes.

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Worse Delivery Experience I Have Ever Had and Customer Service Is NOT Available!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

METAIRIE, LOUISIANA -- The delivery people DO NOT set up correctly or unpack properly either. They left a bunch of packing on the furniture and I'm a 70 year old lady. I can't do this. I will have to hire someone to do it. I called them and they Did not seem to care and offered no solution. Furthermore they hit a neighbor's tree when leaving and knocked half of it down and left it in middle of street. I will never buy anything from them again and If you do beware of the unacceptable delivery you will receive and no service after sale NONE.

Company Response 12/08/2017:

This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this. Can you please email us your order info and the details of your experience to TellUs@RoomsToGo.com?

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Love Seat Recliner
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBIA, SOUTH CAROLINA -- We bought a love seat double recliner and chair - paid over $2500 for the two pieces from Rooms to Go. The love seat was delivered and the first time someone sat in it, the METAL - YES METAL - rod broke in two pieces. This is the rod that goes to the controls. This is a problem, but the biggest problem is that they only send out service people once a month. That will be 19 more days until anyone can come. I live 10 minutes from our state capital. They consider that rural. I asked if they could replace the entire seat. No, they can't until the serviceman comes. That will be after Thanksgiving - where my company has to sit in a broken loveseat.

Company Response 11/14/2017:

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to TellUs@RoomsToGo.com and we'd be happy to help any way that we can!

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Delivery Men Put a Really Bad Scratch in My Wood Floor. Want RTG to Pay to Fix It.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DESTIN, FLORIDA -- Bought sectional & ottoman from RTG. When the delivery men came they brought in each piece to unwrap in house and made a big mess. Being hot here they sweat all over and I wasn't sure they knew what they were doing. Threw the wires and power unit for one chair down and didn't put it incorrectly. They left several screws all over my rug and the biggest thing was they made a nasty scratch on my wood floor.

Immediately phoned the salesman and he had me send him a pic of everything. Said he would get back to me but I have had to call several times to get any satisfaction about getting them to pay to repair my floor. Still working on this and am ready to call my attorney for advice.

These delivery people are not trained to respect people's homes and well should be. RTG does not care whether they have satisfied customers or not. But I am livid over this whole thing and will pursue this to the end. I will tell everyone I know from Florida to California and in between to stay away from RTG. I know a lot of people.

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Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MYRTLE BEACH, SOUTH CAROLINA -- I purchase a Ashford landing gray 3 pc sectional living room sofa in February 2017 and my sectional was delivered in March 2017. I've had this sectional a total of 6 months and my sectional looks awful. The cushions are wearing and it has only been 6 months, I can't say the wearing of the cushions are from too much usage of the sectional because no one is at home but me.

I called Rooms To Go in July about the poor quality of my sectional and I was told that they would send a technician out to take a look at my complaint and he came out in July which would have been 4 months after receiving my sectional and the technician sat on the sectional and talk to me and I shared with him that while I was in the rooms to go store in Myrtle Beach, SC I ask the salesperson if the sectional was sturdy and if the cushions were sturdy also. And she said yes and that was a lie.

I did not hear from room to go. So I call them and I was told that the technician reported that he did not see anything wrong with the sectional and my question was, "Could he tell all of this by sitting on the sectional?" and the CSR just apologize and I was not pleased with the tech decision at all. But one thing I know we would never purchase anything from Rooms To Go again. I felt like rooms to go did not care about my concerns of the poor quality of the product I received from them. I hope my review will help with your purchase.

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Mildew couch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREENSBORO, NORTH CAROLINA -- I bought a beautiful charcoal colored couch and chaise to set in my living room, a room I don't sit in. I've had this furniture for almost a year now and had to have a tech come out and spray a strong peppermint deodorizer on it because it smells like mildew. It took a while to figure out the smell was coming from the couch because I don't sit on.

Now the first thing the tech asked was did I spill something on it, I said no it's just staged with pillows on it. He sprayed the chair and said if the smell come back to call the customer service line again, it took a while to come back but it's here and it's strong. Today I was told there is nothing they can do for me because it took months for me to complain. No I have two warranties on this chair, 1 for the fabric and 1 for the frame, now if this chair stinks it's coming from the fabric that should be covered.

I didn't even harp on the fact that while smelling around this chair I found a dip in the cushion that has never been sat on by me. Lesson learned never buy from Rooms To Go and thanks to the NICE LADY FROM THE CORP OFFICE WHO SAID, that's not their problem and they will not be doing anything about it... Thanks Mrs. **.

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Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RALEIGH, NORTH CAROLINA -- Well, we purchased a lot of furniture from Rooms To Go and must admit they are the worse furniture ever. We bought a lot of furniture from Atlantic Furnishing couch, dining room set, bedroom set in 2011. Must admit they are still in good shape after so many years and 2 kids. Rooms To Go on the other hand the coffee table is made out of cheap wood is already chipping off within a year. Coffee table is warped. They may give you 5 years 0% interest but watch out your furniture will be long gone within a year and you will still be paying the installments.

Just go to Ikea instead. Their quality of furniture for the price is far more durable than Rooms To Go. The sales person talked us into rubbish decorator discount which was $60. You will never step into their store ever again so don't bother getting those additional crappy deals. ROOMS TO GO is absolutely not worth save your money and buy a better quality furniture or go to thrift store and get some amazing deals.

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Broken Baby Bed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- Approximately two years ago, 9/14, I purchased a baby car bed for my baby son and also at that time purchased an extended warranty. Unfortunately, the hood of my baby's bed came off recently 12/16 leaving sharp edges. On December 22, 2016, a service tech came to my house. He was very offensive, and told me that my baby had broken the bed and that the company would not cover the broken hood.

I expressed to the service representative, customer service representatives, my concerns that the bed was now dangerous, it's not safe for my son to sleep, and would like it to be repaired under the extended warranty. There seems to be a culture of hostility, lack of courtesy, disregard, with my recent phone conversations with Rooms to Go. I have been left in limbo, with a broken baby bed.

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Poor Quality Furniture and Rooms to Go's Indifference to the Problem
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- We purchased 2 sofa sets from Rooms To Go on 12/26/2015. These sets were delivered in January 2016. We also paid for their ForceField protection for both sofa + a delivery charge of $300. Both sets have hardly been used. We sat on the Umber/Jamestown sofa just a couple of times when we noticed that one cushion of the sofa tended to cave in whenever we sat. In fact, this problem had gotten so bad that when sitting down you could feel your tailbone hit the frame. We have avoided using the sofa and have been using just the loveseat (it is still firm and plush).

We have been complaining and talking to customer service representatives for the past 3 months requesting that they replace the sofa! First they sent a service tech who told us that the cushions are not removable so he would label it as a manufacturing defect and recommend that the sofa be replaced (he took pictures of the sofa too). We waited for a week but then called in only to be told that they had not heard back from the service tech. After repeated calls to RTG we were told that this was considered "normal wear and tear" and that they could not do anything about it.

We tried talking to them again. This time another representative asked us to send an e-mail with additional pictures. As expected we did not hear back from them. We called again and this time a different representative asked us to send her another e-mail describing the problem with pictures and that another service tech would come in and give a second opinion on either the 2nd or 5th of September. We called back on September 1st only to be told that they had not heard back from the service department.

We called again on September 7th and were told the service tech would come by on the 10th. The same service tech guy showed up on the 10th and was surprised that they had asked him to come out to the same place again in spite of his asking them to replace the sofa. He took more pictures of the sofa before leaving. We called Rooms To Go again on September 21st only to be told that they had not heard back from him.

We received a call from RTG on September 22nd saying that this was "normal wear and tear" and that she could not do anything about it. We asked to speak to a manager or a supervisor and were refused. 3 months of talking to representatives and we got nowhere! We regret having purchased furniture from RTG. The experience has been bad and the customer care representatives are the worst. RTG should honor their warranty and replace the sofa! The company doesn't care for its customers and their customer representatives are a real nightmare to deal with. Plus poor quality furniture. Will never buy anything from them ever again.

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Rooms To Go Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 106 ratings and
179 reviews & complaints.
Contact Information:
Rooms To Go
11540 Hwy. 92 East
Seffner, FL 33584
813-623-5400 (ph)
813-620-1717 (fax)
www.roomstogo.com
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