I purchased a ring and a box from Garrard from a seller on Rubylane on lay a way. The seller guarantees authenticity but apparently if you buy on lay a way they are off the hook. The pictures were taken in a way that covered up the extreme yellowing of the Garrard jewelry box and it was implied that the "engagement ring" was from Garrard. I received the ring which was not hallmarked correctly for a ring from the UK. They did show part of the maker mark but said there were many others. There was only the metal marks. The Garrard box stunk and was yellow stained inside. I emailed twice with no reply. Since I paid near 500 for it you would think it would be great. I emailed customer service, even if the article was not as implied nothing they could do because it was bought on lay a way. The owner finally emailed after my complaint and the lady needs anger management and honesty training. If I could get 50 dollars for this item I'd be lucky. And rubylane doesn't care. On eBay at least I could leave a negative and get my money back. Oh she told me I should have asked more questions.
Anyone think someone would sell a ring box that smelled and was severely yellowed but not shown that way?
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Terrible Site, Two Faced Sellers, Zero Customer Service
Posted by J.P on 2013-09-16
USA, CALIFORNIA -- I was initially attracted by the nice showcase of collectibles on sale on Ruby Lane and the 'posh looking colorful' site as many other buyers. The first purchases were OK. I wish to say that I am a very honest and polite customer and a quick payer with THOUSANDS of positive excellent feedback on online purchases. I started buying on RL more frequently because fed up of eBay and I was horrified and petrified of the HORRIBLE customer service and the snobby and TWO FACED SELLERS on the site. Now the story briefly : I made an offer to a seller, there was the 'offer option' in the listing, the seller accepted the offer, emails as proof which RL removed. By the way, RL seems to do this trick of removing emails very often, as many other buyers had the same experience on the web. I then asked for an invoice to the seller in order to complete my purchase. Nothing, no replies. A few days later, I soon realized what this SCUM of a seller did to me. He 'reported' my account for fraud ?? Fraud ??? Are we are kidding ???? This guy is totally mad. Now making a genuine offer to a seller by clicking the ' best offer option ' and waiting for your invoice to pay for your purchase is fraud ? I did not know this one. This guy is insane. What happened is that he had a second thought and decided that my offer wasn`t high enough. The only explanation is that unfortunately there are really bad people out there, this people love to cause issues to others in order to exercise their pathetic little power given by the website. I also took a screenshot so I still have the emails to view. I emailed the RL customer service, customer service ? what a joke ! They replied by email, saying that they can`t help. What a bunch of buffoons ! What a disgusting site. If you think eBay is bad, then try Ruby Lane and see for yourself.
Company Response 12/19/2013: Dear highbury,
We are sorry to hear of your apparent difficulty making an offer to a Ruby Lane shop.
Ruby Lane holds our shop owners to a very high, ethical, conduct of business. If a customer complains directly to us about a shop, we investigate the matter thoroughly and direct the shop to resolve the situation.
We would be interested to hear more about the situation you referenced in your 'My 3 Cents' complaint.
We invite you to contact us by clicking Help at the top of any page on Ruby Lane. Please include as many details as possible, such as shop names and dates.
Director of Customer Support
Ruby Lane, Inc.
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Horrible Customer Service And Smashed Product
Posted by Dana on 2013-01-18
ASHEBORO, NORTH CAROLINA -- I purchased a one of a kind decanter from Cynthia [snip] at Riverhills Antiques who sells under the company, Ruby Lane Antiques.
I was charged $85.00 with shipping and insurance. The seller packed the product horribly and arrived SMASHED TO PIECES. I was very upset, as I am not getting my product that was a one of a kind. In addition when contacting the seller, stated my responsibility to get my money back from the Post Office. So I'm out a decanter and have to fight for my refund and Ruby Lane and Riverhills Antiques are fat and happy and not out a thing.
I contacted Ruby Lane Corporate who advised that is their policy. A policy that puts all the burden on you, the consumer. They could have easily refunded my money and gotten their refund from the P.O. as they insured it and had the claim ticket anyway.
DO not buy from either company as they WILL NOT EVEN PROVIDE THE BASIC CUSTOMER SERVICE.