Ruby Lane

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 4 ratings and
5 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Ruby Lane Better Than Ebay Think Again
Posted by on
I purchased a ring and a box from Garrard from a seller on Rubylane on lay a way. The seller guarantees authenticity but apparently if you buy on lay a way they are off the hook. The pictures were taken in a way that covered up the extreme yellowing of the Garrard jewelry box and it was implied that the "engagement ring" was from Garrard. I received the ring which was not hallmarked correctly for a ring from the UK. They did show part of the maker mark but said there were many others. There was only the metal marks. The Garrard box stunk and was yellow stained inside. I emailed twice with no reply. Since I paid near 500 for it you would think it would be great. I emailed customer service, even if the article was not as implied nothing they could do because it was bought on lay a way. The owner finally emailed after my complaint and the lady needs anger management and honesty training. If I could get 50 dollars for this item I'd be lucky. And rubylane doesn't care. On eBay at least I could leave a negative and get my money back. Oh she told me I should have asked more questions.

Anyone think someone would sell a ring box that smelled and was severely yellowed but not shown that way?
     
Read 5 RepliesAdd reply
User Replies:
danatoriello1250 on 01/18/2013:
Doesn't surprise me they sent me a one of a kind smashed decanter and wouldn't refund my money. Horrible customer service. Horrible unethical company.
Henry on 08/18/2013:
There is a doll seller on Ruby Lane that is impossible to deal with I know she must know who she is!
Henry on 08/18/2013:
Doesn't surprise me,either
J. P. on 09/16/2013:
I was initially attracted by the nice showcase collectibles on sale on Ruby Lane and the 'posh looking' site as many other buyers. The first purchases were OK. I wish to specify that I am a very honest and polite customer and a quick payer with THOUSANDS of positive excellent feedback on online purchases. I started buying on RL more frequently because fed up of eBay and I was horrified and petrified to discover the HORRIBLE customer service and the snobby and TWO FACE SELLERS on the site. Now the story briefly : I made an offer to a seller, there was the 'offer option' in the listing , the seller accepted the offer , emails as proof which RL removed. By the way, RL seems to do this trick of removing emails very often, as many other buyers had the same experience on the web. I then asked for an invoice to the seller in order to complete my purchase. Nothing, no replies. A few days later, I soon realized what this SCUM of a seller did to me. He 'reported' me for fraud ?? Fraud ??? Are we are kidding ???? All I did was to email the seller politely, I have made an offer, he accepted my offer as for emails. I also took a screen shot so I still have the emails to view. Then he had a second thought and he decided to report me for buying from him, absolutely lying to RL. As a consequence of these fat LIES from this scum seller, automatically this false report was shared in the RL sellers community and sellers started to stop me to purchase from them without any reason and I haven`t done absolutely nothing !! I emailed the RL customer service ( customer service ? what a joke ! ). They replied by email, saying that they can`t help. What a bunch of buffoons ! It is RL itself and the scum seller that sent the false report around on the site. In their policy they even admit it. What a disgusting site. If you think eBay is bad, then try Ruby Lane and see for yourself. If I really have to buy something on that site which I can`t find anywhere else OK but my advice is not to buy on this site of snobby liars and buffoons.
Rose cottage on 10/21/2013:
Your bad experiences on Ruby Lane are not the norm. As a seller on Ruby Lane I know that Ruby Lane does in fact contact sellers whom have any complaints. Ruby lane does monitor their site and continuously sends sellers tips on how to be great sellers. This site is much better than eBay. Ruby lane guarantees all the merchandise and has a 3 day return policy for all sellers. I hope you rerun to shop on Ruby lane as your experience truly is not the norm!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Unfair Policies - Targeting Only My Shop!
Posted by on
Rating: 1/51
SAN FRANCISCO, CALIFORNIA -- I recently re-opened a shop on Ruby Lane. After listing my items for sale, one by one they got "flagged" (meaning you have to take it down, you're in violation for some reason).

I had some doll auction catalogs up for sale - so did other dealers, but for some reason, I was told "illegal to sell on Ruby Lane".. I asked why and I'm still waiting for an answer! When one was taken down prior, they said it had to be over 20 years old. I looked at other shops who were selling the same items (at a much higher price - perhaps my competition "flagged" me and wanted me gone?! hmmm). I saw that all of them left the dates of the catalogs off, so I did the same thing; yet I was still flagged and everything had to come down! AND, to top it off, I didn't get a refund and statement saying "I should have known better"!!! (for each of the flagged items - thirty nine cents each - which adds up!!!) .

When I questioned this, I was told by customer service to "Mind what's in my own shop"! Hello- then why do shop owners (only after being on Ruby Lane over 6 months), can flag other shops for items that are not supposed to be up on Ruby Lane? To me, it's being spiteful of other shop owners to want their competition gone!

Customer Service is the worst. They never give you a clear answer and it looks like an "automated" response back. They are nasty snobs and if you're not from "their side of town", forget opening a shop!

I did once email the owner and one of his people got back to me and they were kind of polite. Then I dared to email him again and received back such a snotty, snooty reply it made me sick!

I know the owner is a former IBMER and he should know MORE about customer service than ANYONE out there. I cannot believe he is letting his Customer Service people get away with these attitudes!

Mr. [snip] - REMEMBER TJ WATSON - he's from your days at IBM - his famous motto was, in case you forgot, "RESPECT FOR THE INDIVIDUAL"... I guess you long forgot that saying!!! And yes, I too am an IBMER...If nothing else, I learned about customer service and HOW TO TREAT PEOPLE WITH RESPECT... Want some lessons??? My fee is thirty nine cents a question...maybe we can break even with the money you owe me
Next step, BBB
     
Read 1 RepliesAdd reply
User Replies:
2bluestarmom on 09/27/2014:
You are NOT alone! They are doing it to me as well! They give a half ass excuse, if that, and send your items to the back room, permanently! I am really getting tired of this! I've lost thousands in sales b/c of their "singling" me out! I see others who have been there for years selling jewelry etc that are NEW and they are calling them antique or vintage and Rubylane does NOT pull their listings. Same with dolls! Remade dolls to made to look old can stay by some when they pull others! I'm ready to find another home. It's costing me a small fortune to list my items only for them to pull them! Hours are spent doing this. I look at other stores to price my items. I see they are new and not vintage or antique. Rubylane knows this as well but most of those stores are big hitters. Leaving soon!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Site, Two Faced Sellers, Zero Customer Service
Posted by on
Rating: 1/51
USA, CALIFORNIA -- I was initially attracted by the nice showcase of collectibles on sale on Ruby Lane and the 'posh looking colorful' site as many other buyers. The first purchases were OK. I wish to say that I am a very honest and polite customer and a quick payer with THOUSANDS of positive excellent feedback on online purchases. I started buying on RL more frequently because fed up of eBay and I was horrified and petrified of the HORRIBLE customer service and the snobby and TWO FACED SELLERS on the site. Now the story briefly : I made an offer to a seller, there was the 'offer option' in the listing, the seller accepted the offer, emails as proof which RL removed. By the way, RL seems to do this trick of removing emails very often, as many other buyers had the same experience on the web. I then asked for an invoice to the seller in order to complete my purchase. Nothing, no replies. A few days later, I soon realized what this SCUM of a seller did to me. He 'reported' my account for fraud ?? Fraud ??? Are we are kidding ???? This guy is totally mad. Now making a genuine offer to a seller by clicking the ' best offer option ' and waiting for your invoice to pay for your purchase is fraud ? I did not know this one. This guy is insane. What happened is that he had a second thought and decided that my offer wasn`t high enough. The only explanation is that unfortunately there are really bad people out there, this people love to cause issues to others in order to exercise their pathetic little power given by the website. I also took a screenshot so I still have the emails to view. I emailed the RL customer service, customer service ? what a joke ! They replied by email, saying that they can`t help. What a bunch of buffoons ! What a disgusting site. If you think eBay is bad, then try Ruby Lane and see for yourself.
Company Response 12/19/2013:
Dear highbury,

We are sorry to hear of your apparent difficulty making an offer to a Ruby Lane shop.

Ruby Lane holds our shop owners to a very high, ethical, conduct of business. If a customer complains directly to us about a shop, we investigate the matter thoroughly and direct the shop to resolve the situation.

We would be interested to hear more about the situation you referenced in your 'My 3 Cents' complaint.

We invite you to contact us by clicking Help at the top of any page on Ruby Lane. Please include as many details as possible, such as shop names and dates.

Kind Regards,

Rob Spear
Director of Customer Support

Ruby Lane, Inc.
     
Read 1 RepliesAdd reply
User Replies:
Tommie Redwine on 08/06/2014:
When you shop at Ruby Lane you are on your own. There is zero customer help unless the owner of the item you want helps. I wa told the shipping address I put in as I bought my product wasn't part of there system and I needed to do that in another place. They were willing to write me several times telling me I was at fault and I would need to solve it with the item owner. Avoid disappointment there are a lot of shops out there with better customer service. My customer error was shopping with them.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Customer Service And Smashed Product
Posted by on
Rating: 1/51
ASHEBORO, NORTH CAROLINA -- I purchased a one of a kind decanter from Cynthia [snip] at Riverhills Antiques who sells under the company, Ruby Lane Antiques.

I was charged $85.00 with shipping and insurance. The seller packed the product horribly and arrived SMASHED TO PIECES. I was very upset, as I am not getting my product that was a one of a kind. In addition when contacting the seller, stated my responsibility to get my money back from the Post Office. So I'm out a decanter and have to fight for my refund and Ruby Lane and Riverhills Antiques are fat and happy and not out a thing.

I contacted Ruby Lane Corporate who advised that is their policy. A policy that puts all the burden on you, the consumer. They could have easily refunded my money and gotten their refund from the P.O. as they insured it and had the claim ticket anyway.

DO not buy from either company as they WILL NOT EVEN PROVIDE THE BASIC CUSTOMER SERVICE.
     
Read 3 RepliesAdd reply
User Replies:
DebtorBasher on 01/18/2013:
Why not give it a try and make the claim at the post office? There should be a sticker on the package that the post office can check for the insurance value. They will inspect the packaging to see if that was the fault of their delivery...then refund you. If the seller has to make the claim, you would still have to take the package to your local post office for inspection.
That's what I would do, then after that, I wouldn't deal with them anymore.
shayen on 01/18/2013:
I had ordered $150 worth of fragile dollhouse miniatures from eBay that were poorly packed and arrived in pieces. Luckily, they were insured. I took the package to the post office and got my money back. Easily done!
Marci Farci on 07/12/2014:
I HATE the post office! I had an insured pkg.and had a broken goblet,one out of four. The post office tries to make it so difficult (a ton of paper work) that they hope you'll just give up.I was only compensated for the price of one goblet, but NOT the postage fee. And then the postal worker remarked that she bet the goblet was broken when she mailed it. No, it wasn't I said--I'd seen all the photos.Dishonest bunch of jerks.No wonder UPS and FedEx are beating the pants off the po. And they don't have the initials PO for nothing.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
The Customer Is Always wrong...
Posted by on
Rating: 1/51
SAN FRANCISCO, CALIFORNIA -- I purchased a necklace. During the payment process I entered the shipping address. The necklace was sent to an old address in customer info. I was told this was my fault and I should have know that the address I entered during the payment process wouldn't be the address to which they shipped. They were willing to email me three time to tell me I was wrong, they were not at fault, and they planed to do nothing. I suggest avoiding this store. I wish I had read then other online reviews of this store before buying.
     
Add reply
Top of Page | Next Page >