Unfair Policies - Targeting Only My Shop!
SAN FRANCISCO, CALIFORNIA -- I recently re-opened a shop on Ruby Lane. After listing my items for sale, one by one they got "flagged" (meaning you have to take it down, you're in violation for some reason).
I had some doll auction catalogs up for sale - so did other dealers, but for some reason, I was told "illegal to sell on Ruby Lane".. I asked why and I'm still waiting for an answer! When one was taken down prior, they said it had to be over 20 years old. I looked at other shops who were selling the same items (at a much higher price - perhaps my competition "flagged" me and wanted me gone?! hmmm). I saw that all of them left the dates of the catalogs off, so I did the same thing; yet I was still flagged and everything had to come down! AND, to top it off, I didn't get a refund and statement saying "I should have known better"!!! (for each of the flagged items - thirty nine cents each - which adds up!!!) .
When I questioned this, I was told by customer service to "Mind what's in my own shop"! Hello- then why do shop owners (only after being on Ruby Lane over 6 months), can flag other shops for items that are not supposed to be up on Ruby Lane? To me, it's being spiteful of other shop owners to want their competition gone!
Customer Service is the worst. They never give you a clear answer and it looks like an "automated" response back. They are nasty snobs and if you're not from "their side of town", forget opening a shop!
I did once email the owner and one of his people got back to me and they were kind of polite. Then I dared to email him again and received back such a snotty, snooty reply it made me sick!
I know the owner is a former IBMER and he should know MORE about customer service than ANYONE out there. I cannot believe he is letting his Customer Service people get away with these attitudes!
Mr. [snip] - REMEMBER TJ WATSON - he's from your days at IBM - his famous motto was, in case you forgot, "RESPECT FOR THE INDIVIDUAL"... I guess you long forgot that saying!!! And yes, I too am an IBMER...If nothing else, I learned about customer service and HOW TO TREAT PEOPLE WITH RESPECT... Want some lessons??? My fee is thirty nine cents a question...maybe we can break even with the money you owe me
Next step, BBB