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Ruby Tuesday, Inc.

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65 Reviews & Complaints

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Party of 12 Gets the Shaft
Posted by J,muzzulin on 08/12/2013
ELIZABETH. CITY, NORTH CAROLINA -- Party of 12 arrived for dinner on a Sunday evening. Had to wait 15 minutes for table to be ready in spite of having a reservation. Waited one hour after being seated for dinners to arrive...and some were congealed and cold (pasta dishes) while steaks were over cooked. Waitress was told to serve all dinners together. But of course, she could not even carry that many dinners at one time.

When we were ready to leave before the rest of the party we had to wait another 20 minutes just to Get the check and then she said all checks had to be prepared at the same time. Stupid on both counts.

Apparently, Ruby Tuesday is not interested in Larger parties. Groups or 3 or 4 that arrived at the same time, were finished and leaving before our food even arrived. Won't patronize this Ruby TuesdY again. Btw, I don't blame to waitress but I do blame the management and the kitchen procedures.
Duffers

     
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Posted by ok4now on 2013-08-12:
Chain joints rarely get it right on a good day. Having a party of 12 probably overwhelmed the kitchen. As you unfortunately found out they can't handle the larger parties.
Posted by Weedwhacked on 2013-08-12:
You sound as if restaurants have the luxury of having all reservations ready at the exact time that they are set for. Of course parties of 3 or 4 would be done quicker than yours.
Posted by Chaparrita on 2013-08-13:
You asked all meals be served together, and then chastised the server for not being able to carry it all at once? Two hands cannot hold 12 plates. Be reasonable here. A large party takes time to be served. No matter where you go.
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Poor Customer Service From the General Manager of the Ruby Tuesday's Restaurant Ramsey Street Fayetteville, NC
Posted by Llohy on 05/16/2013
FAYETTEVILLE, NORTH CAROLINA -- Dear Ruby Tuesday,

I visited the Ruby Tuesdays on Ramsey Street in Fayetteville, NC tonight and received the worse customer service I have ever received at a restaurant. The most shocking part is that it came from the general manager of the restaurant.

I asked three employees to please turn down the music volume. After the request was ignored for over five minutes I asked the hostess to turn down the music. Her reply was, "I will have to get the manager” which is an odd reply to a customer’s request to turn down the music volume. When the restaurant manager came out she said that the music level was fine. I asked for her manager. The general manager came out of the back and was shockingly abrupt and condescending to me. He approached me in a uncomfortable borderline aggressive manner. He didn’t approach me with a smile or words to comfort me the customer. His one and only sentence to me was that he would turn down the music to 1 and if I wasn't satisfied then I would have to leave. This was humiliating to me because he said this in front of employees and customers as we were standing next to the hostess stand.

He set a poor example of customer service in front of four of his employees. His is in a position of authority and set an unbelievable poor example of customer service for his employees to witness. This behavior was telling is underlings that it is okay to be rude and uncaring to a customer’s request and that customer service is not the #1 priority. He didn't preface the conversation with anything else. He walks out of the back and his one sentence response as stated above. I’m very confident that Ruby Tuesday’s doesn’t condone this type of behavior from any of its employees and especially from a general manager.

I have been a regular customer of this Ruby Tuesday's restaurant on Ramsey Street for many years...ever since it has opened. For several months I have meet with a friend on Wednesday night to have dinner at this restaurant. I am appalled and disheartened that as a loyal customer that I would be treated this way by a general manager. He was cocky and arrogant. It was obvious from his words and actions that he wasn't worried at all about any repercussions of his poor customer service as evidenced by his behavior in front of customers and employees. He gives me the number to his superior and arrogantly walks away. This is just unacceptable behavior of someone of his stature and that is why I am bringing this to your attention.

If the general manager treated me this way over a simple request to turn the music down, then he will continue to behave this way when other customers complain. I will continue to be a loyal customer at Ruby Tuesdays but it will not be at the Ramsey Street location.

Sincerely,

Holly Jackson
Fayetteville, NC
     
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Posted by ok4now on 2013-05-16:
The manager could have definitely handled this situation with more diplomacy. Could you have moved to another table where the music was less annoying?
Posted by andbran on 2013-05-16:
i do think the manager was acting badly but i also think you could have just moved to another spot.
Posted by Shayen on 2013-05-16:
What was so odd about the hostess's response? She wasn't empowered to turn down the volume, so she had to get a manager. Music volume is probably set at a level that is determined to please the *majority*, so your request to have the music turned down impacted everyone in the restaurant. What if others didn't want it turned down? The manager was accommodating to turn it down for you. As far as the "rudeness" of his comments, I can't help but wonder what level of hostility was shown to him. Perhaps none, in which case, his comments about leaving were a little excessive.
Posted by Danielle on 2013-09-15:
I don't believe that an establishment should adjust lighting or sound for one customer. There is an atmosphere that is trying to be set. If you don't like that atmosphere, it isn't the place for you.
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Great Server
Posted by Therese hawks on 10/02/2012
Toby served us and we were so pleased by his friendliness and patience in allowing us to visit before ordering. All food was served in a timely manner and all request were cheerfully taken care of. We were most pleased by Toby and want management to know how much we enjoyed our dinner.
     
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Posted by Alain on 2012-10-02:
Always great to see a compliment!!
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Bad Rib Eye Steak
Posted by Andy.santiago.ctr on 09/09/2012
In all my years of eating steak. Long Horns, Texas Road House, Road House, or any other restaurant that serves steak, I have NEVER had such a FAT content steak than Ruby Tuesday. More than 2/3rds of my steak was FAT. I will never eat steak at Ruby Tuesday EVER again!! Nor will I ever endorse any steak from Ruby Tuesday NEVER.

     
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Posted by madconsumer on 2012-09-09:
this is the challenge with rib-eye steaks. they are known for their fat content. unless it is a select hand cut rib-eye, one never knows how much fat it will have. a better choice with less fat would be new york strip or a even better choice, the fillet mignon.
Posted by trmn8r on 2012-09-09:
I endured several poorly prepared meals at Ruby Tuesday before giving them the old heave ho. They microwave some of their stuff, and at the one I frequented there was one incompetant cook whom they never fired or retrained despite complaints.

As a matter of policy, I don't eat steak at mid-priced chain restaurants. They can't do anything right consistently, so I'm not risking going top shelf and ending up in the wash sink.
Posted by unhappy999 on 2012-09-09:
You should have complained about it and not eaten it. They might have brought you something else.
Posted by wjk898 on 2012-09-24:
Steaks in general lately are not up to the usual quality for any number of reasons. In my experience, they're dry or fatty or otherwise of poor quality regardless of where you go. I've given up on ordering steaak in a restaurant for now.
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Lack of Servers
Posted by Yrowe180 on 08/15/2012
LANCASTER, PENNSYLVANIA -- I am not a person who complains easily, so this is difficult for me, my friend has encouraged me to hold this place of business accountable, we went to the restaurant in the outlet maul in Lancaster off of route 30, I have eaten at Ruby Tuesdays in the Harrisburg area and was always pleased so this experience was unusual, as we were approaching the restaurant I remarked, it looks like we came at the right time there is not a line, and a sign outside said immediate setting, we walked in and a pleasant young man greeted us and said it would be a few minutes, as we waited we observed that the restaurant was almost empty, another couple came in and they were told pretty much as we were, then a young women came up to the young man and said something to him, as this occurred a group of four came in and they were told it would be about 15 minutes wait, my friend and I looked at each other and my friend said the place is almost empty, what is going on, the couple that came in after us left, and it was then that we found out that they had a shortage of servers, I said to my friend lets go, so we left, as we were leaving my friend said you better turn of that sign outside that says immediate seating and they seemed to be unaware of it, I couldn't believe what had occurred, as we walked to a competitor's restaurant I remarked, well they are losing business for their place and at the same time giving Ruby Tuesdays a bad name, now as I said before I do not normally complain but this was ridiculous, I hesitated to send this complaint but then decided to go ahead and do this, oh and the date this happened was Friday august 10, thank you for listening to my complaint. Yvonne Rowe phone number 717- 425-4492 or 717 473-3488
     
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Rotten Lobster Tail
Posted by Marinojose on 08/09/2012
MIAMI LAKES, FLORIDA -- We had a late lunch at Ruby Tuesday in Miami Lakes Florida and my wife ordered the lobster tail and I ordered a sirloin steak. Big mistake. We went to Ruby because of the advertising promo on TV announcing their make overs of the restaurant. Nice job. The restaurant really looks nice. Too bad they did not make over the kitchen. The lobster was rotten and raw. My wife almost puked when she tasted it. It was removed immediately by the waitress. She was shocked when she looked at it. Wasn't someone looking in the kitchen. My sirloin was dry and nasty. The lobster was replace by an order of overcooked shrimps. We left as soon as we could. I wrote to corporate and got a letter from a Joshua [snip] which stated that he understands we were at the Miami Lakes restaurant and if we would like to discuss it to call him. I did call him on two occasions and my phone call were never returned. I email him and the same result. I called consumer relations department and after explaining the problem to them I was told to hold on and then I was transferred to the voice mail of Joshua [snip] the same guy who does not return phone calls. This restaurant is a waste. Never again. I can understand that you had a lousy cook that day. I cannot understand the total disregard for the consumer by corporate office.
     
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Posted by trmn8r on 2012-08-09:
I stopped going to Ruby Tuesday because I was served SLOP on several occasions - on a par with your rotten lobster tail. They also remodeled mine (twice actually) and increased prices. If I pay that much I am willing to pay slightly more and have a very good to excellent meal - not microwaved garbage prepared by uncaring employees.
Posted by jktshff1 on 2012-08-09:
Ruby Tuesday is slow fast food
Posted by ok4now on 2012-08-10:
Sorry to hear about your bad dining experience. Keep in mind that Ruby Tuesday is a chain joint. They advertise heavily due to poor sales. I would never order a lobster from these people. Go to a good seafood restaurant (not Red Lobster) to get a good meal.
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The Food Was Nasty and Had a Foul Smell
Posted by Rf41019 on 08/05/2012
I ordered the petite steak and rice Pilate with a steak sauce. The rice had a foul smell. The steak sauce was rank and nasty. I was given the opportunity to order something else and by the time that order came my taste for food was gone. I paid for the two meals that I ordered in addition to my daughter's meal.
     
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Very Upset
Posted by Granny504 on 07/30/2012
NORTHCHARLESTON, SOUTH CAROLINA -- The server's was good. We ask for a bake potato with our food the potato was so cold that it couldn't even melt the butter and was brown and hard on the inside. We have had this happen to us more than once when the restaurant was in north the food was good the ribs was good and the potato was always fresh. Seeing pour a drink out of a dirty glass, put into a clean glass and use the same little star for decoration on the clean glass. If I was an inspector, I would taken the a, of your door and replace it with e.

     
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Posted by trmn8r on 2012-07-30:
Ruby Tuesday does cook a lot of stuff in microwave ovens. For example, a $13 pasta dish has precooked pasta that is put into the meikee to heat it up before it is plopped on your plate. Yuck. I stopped eating there a few years ago.
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Too Many Things Went Wrong
Posted by Rochelle.uman on 06/16/2012
MT. LAUREL, NEW JERSEY -- Regarding experience at Ruby Tuesday Mt. Laurel, NJ 15 June 8:30 PM

Needed table for five or six at approximately 8:00 pm. Restaurant was empty. There was a ten minute wait anyway. Hostesses did their best but while seating two of us in the back of restaurant we asked that they look out for rest of party. Apparently they did not as our family walked by themselves throughout restaurant to find us. Table was not set. Server, very sweet may have been new - not sure. One guest a vegetarian asked for a former menu item, namely, quesedella avacodo - server said that it was not on menu anymore. She said what she was trained to say.

I asked for manager. Manager came, was polite and helpful. I explained that an avacodo quesedella could easily be made in the kitchen. The restaurant had all ingredients on hand and could have imitated the quesedella easily. If quesedella's are served just trade off the meat for avacodo. Manager said that could not be done. Manager made other verbal suggestions, very nicely. Customer ordered two appetizers instead of meal. Server brought out two huge plates that could not be set down together for guests. Re-arranging needed to be done. Took most of appetizers home. Service from kitchen was slow. Other food as expected. If tip was added to bill I as host did not see it. So I may have double tipped at 20% not sure. There were five of us. Sorry that I didn't take copy of bill. Not such a great experience.
     
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Posted by unhappy999 on 2012-06-16:
If the restaurant was empty, it shouldn't have taken too long for the rest of your party to locate you. I would not go into a chain type restaurant and ask for something that was not on the menu. The server was trying to tell you nicely that it was not available since it was not on the menu and you decided to ask the manager about it. As far as having to rearrange what was on the table, it happens, I don't see why that is a complaint. As far as the tip, you could have asked if it was added in if you weren't sure. It wasn't their fault you decided to take the appetizers home. If service was slow, you could have said something while you were there. Maybe I'm missing something but I don't see where this was a really bad night out.
Posted by jktshff1 on 2012-06-16:
I don't understand.
Posted by trmn8r on 2012-06-16:
I used to frequent RT. It was the case that occasionally a table would not be set, especially at the time you arrived - 8pm. If they got busy, they simply couldn't keep up with both cleaning and resetting tables.

I don't see why the restaurant should be *expected* to make an item not on the menu, but asking is perfectly fine. I'm sure the guest was disappointed to not be able to get it.

It doesn't sound like you checked to see if a tip was added, so I don't see a basis for a complaint about that.

I had several atypical meals at RT, and I do not darken their door anymore.
Posted by ok4now on 2012-06-18:
Bottom line: This is still a chain joint with poor management that does not care. No special menu for you. The servers are no help. They feel "entitled" working this demeaning job so make sure to leave a BIG tip. Now did you learn your lesson? Don't expect great service and food from a chain joint. Spend your hard earned money where it is appreciated. Give your business to the local establishments that want repeat customers.
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False Advertising
Posted by Gjkoshlap on 06/05/2012
TOMS RIVER, NEW JERSEY -- Watching TV and seeing your ad about your free salad bar, led us to have dinner at Ruby Tuesday, Toms River, NJ, yesterday, June 4th for our 63rd anniversary. We ordered and then were going to the salad bar and were told that it is only for special items which we did not see on the menu. We did not see on TV that you had to order special items and the waitress did not tell us that. It was very embarrassing and we feel it is false advertising.
     
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Posted by Anonymous on 2012-06-05:
Wow congrats on 63 years of marriage! I hope you didn't let this ruin your anniversary.
Posted by old fart on 2012-06-05:
God luv ya... 63 years is a long loyal time!
Posted by ok4now on 2012-06-05:
I have seen their commercial about the "New Ruby Tuesday" and was tempted to try them out. They even sent me a 25% off coupon in the mail. After reading your review I agree it was false advertising and I will not give them my business. Sounds like just another chain joint trying to rip people off. Good post.
Posted by trmn8r on 2012-06-05:
I wouldn't be fooled by the "New Ruby Tuesday" routine. Same old people and same chain experience. I threw them under the bus a few years ago. I slipped and went back after over a year, and it was as ho-hum as I remembered.
Posted by FoDaddy19 on 2012-06-06:
Congrats on having such a long marriage. I'm looking Ruby Tuesday's website and it does look like the garden bar is availible with certian menu items. But apparently you can get it as a stand alone selection as well.
http://www.rubytuesday.com/menu/dinner/
Posted by jktshff1 on 2012-06-06:
We finally got someone on here older than me and OF...congrats!!
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