GERMANTOWN, MARYLAND -- It is no wonder why Ruby Tuesday is consistently on the list of restaurants that are not expected to last through 2017! I used to go to Ruby Tuesday on a regular basis up until about 6 months ago. Yesterday, 9/16/17, my wife, daughter and I went to the RT restaurant in Germantown MD. I usually order the Chicken Fresco. I noticed that the price had increased by $3.00. When my order came, I also noticed that the amount of the portions had decreased. I received about ½ the string beans I usually received and while the Chicken was just “OK”, it was a much smaller piece that I was used to receiving in the past.
So, I guess that RT can be added to numerous establishments that are giving much less at a much higher cost. The folks who make these decisions at the HQ of the organizations just do not get the reasons of their speeding their own demise! I personally know of many folks who will no longer eat at RT's because of the smaller portions and higher prices.
Restaurants are closing because they have lost their comprehension of what consumers want. People are just not going to visit restaurants that no longer provide a decent meal at a decent price! You folks currently at the corporate level are of a mindset that only focus on making $$$! It may work for a very short period, but in the long run you will all lose out.
I will most likely not receive a response to my comments again because of the mindset of those running the business. They feel that my comment is only one in a large population and just don't care any longer what consumer feel. However, when the company goes out of business they will have only themselves to thank. I feel bad for all the employees in the organization that will lose their jobs because of a greedy need to make money at any cost – even the demise of the business!
I have always said that if you have to defend a customer's poor experience that in itself says something. If customers have a good experience there is nothing to defend! Unless you make a radical change, you will not be in business much longer!
FLORENCE, SOUTH CAROLINA -- NOTE: I contacted Ruby Tuesday's corporate headquarters regarding this experience I had at the So. Carolina Ruby Tuesdays. I even sent them a video showing the horrible food we were served. I was not looking for any kind of freebies nor even my money back - just asking that someone do something about the place. Over a month and I have heard nothing. SO - here I go.
My wife and I stopped at the Florence SC Ruby Tuesdays off I-95 on American Drive. My wife ordered soup. When it came she took one sip and said it tasted like chemicals. We sent it right back. I then realized that we would not enjoy our dinner there so I asked the waiter to wrap mine to go. I ordered a strip steak. When I got the steak, it looked as if someone put it on a grill and sat on it. It was cooked all the way through (I ordered medium rare) and it was tough as shoe leather. We took a video of the food. The baked potato had butter on it, but it would not melt because the potato was cold.
Since I have had family in the restaurant business, including my daughter, I realized talking to the manager would be a waste of time. Once in the car, we took a video and I sent it to the corporate headquarters asking them to do something about the restaurant. I explained that if I did not hear from them, I was going to post the video online. I have not heard anything, so this week I am going to post it. DO NOT EAT AT THIS LOCATION.
COLUMBIA, MISSOURI -- Went for broccoli cheese soup. They were out! Bummer, now what that's what I wanted. Ended up getting mac and cheese, blah not good only ate half. Next time I'll call, if they don't have won't go. That's the only thing I will eat. Oh that and ice cream there.
MONTGOMERY, ALABAMA -- I was shocked by what was the WORST experience I have ever had anywhere, let alone Ruby Tuesdays at Eastchase Loop, Montgomery Alabama. I have eaten at your restaurants for years in various cities I have lived. I had come to rely on the consistency of the food and service quality that made anywhere I am feel "like home". Today the order was not taken correctly, took long despite that it was not crowded, I had to ask for refill on my drink despite the server seeing it was empty for about 15 minutes. But the worst part is that after all this I was served meat that was RANCID!! I threw up before I left and have been sick ever since.
I got home, threw up again and slept all day. I am so upset I cannot even express my anger and disappointment. My sister was with me and when I told her my burger was not good she smelled hers and backed away. I was very hungry when I arrived and by the time the food got to us I tried to eat it but less than halfway through I realized it was not me - the meat really was bad. My sister ordered the Minis and had not gotten to the meat part because its mostly bread on those but when she smelled mine, she lifted the bun on hers, took one sniff and put it down!
It was disgusting. The texture was spongy, as if frozen and then improperly defrosted. It was not pink but I think that was not due to being cooked. It felt like the color was due to it being not fresh. The question it raises for me is about food handling at your restaurants. Is your meat frozen until ready to be cooked? Is it handled safely? Clearly the answer has to be NO judging from our experience and both of us having the same problem. This was at approx noon, it is now almost 11 pm and it's just now that I feel well enough to even write to you.
The server and asst. mgr offered me another dish... as if I could even think of eating another bite in your restaurant. She said "I don't want you to leave hungry".... Trust me, leaving hungry was not possible. I have not been able to eat since that. I was even too sick to go to Pri-Med, which I considered because I thought I was food poisoned. Just writing to you is like reliving that horrible ordeal and sickens me to recall the odor and taste of the burger.
We were not charged for our meals - thank you for not charging us for food poisoning! But I swear by all I hold dear that I will never eat at any Ruby Tuesdays again and will warn my friends and family about what happened to us today and the indications that the food handling at Ruby's needs to be looked into... A former Ruby Tuesdays customer.
GEORGETOWN, KENTUCKY -- I eat at Ruby Tuesday in Lexington, Louisville and Georgetown often when I am on the road for work-related travel. I have always received service that is at least acceptable. But my last two visits to the Georgetown, KY store have guaranteed that I will never return to this location. I would not suggest this store to anyone that I know.
When I arrived at the door, I was greeted by a manager who suggested the bar area because of your new happy hour. So I was seated at the bar. Didn't like the happy hour choices so I instead ordered a ribeye. The food was brought to my table by the same manager who greeted me at the door (I think he said his name was **).
When he sat my plate down, I could tell that the meat was overcooked, so I immediately asked him if my steak was medium rare as I ordered. He assured me that it was and informed me that the kitchen staff takes the temp of every steak before it is taken off the grill. When I cut into the steak, it was obvious that he did not know what he was talking about, because this meat was way past medium well.
When I brought it to the attention of my server, he immediately apologizes and takes the plate off my table. Within seconds, **, the manager, comes to my table, apologizes, and tells me he will get me another one, cooked fresh, and made to order this time. I watched him speak to the cooks. I overheard him tell them that this was the 4th steak in the last 15 minutes that had to be recooked. The cook, a Mexican man, immediately started to argue with ** and told him he had taken the temp of the meat and the steak was right the first time. I watched ** talk to him or at least two minutes before they finally listened to him and put another steak on the grill.
About 15 minutes later, another steak arrives at my table, delivered once again by **. He was very nice, offered me a discount on my meal for the trouble, offered me a free desert. I declined his offer and once again began to eat my steak. I cut into it directly in the center, and this time, the steak was more well done than the first one. Keep in mind, I ordered a medium rare steak that was medium well the first time, and has now come to my table well done the second time.
I carry the plate to ** and you can tell he is embarrassed by the mistake. He immediately apologizes and tells me if I am willing to eat the overcooked steak, he will take it off my ticket completely and that my meal will be free. I agreed.
But I then saw ** go back to the cooks and talk to them about the situation. Again, the cooks were not willing to listen to him and started sticking a thermometer into steaks sitting in the window to show the manager that they were cooked correctly. The cook touched three steaks in the window WITHOUT GLOVES ON!!!!!!!
While the manager seemed to be a hard worker and was very nice and willing to work with me on the problem, it was obvious he had no control over the kitchen staff. One cook had no hat or hair net on. Another cook that was sticking the thermometer into the meat in the window had no gloves on. Sitting at the bar, I saw this cook touch several pieces of hamburger and a couple steaks, without gloves on, then touches cooked meat without gloves or washing his hands. THAT'S NASTY!!!!!!
I was pleased with everything about this location except for the cooks' actions and attitudes. If I had been **, I would have fired the employee on the spot for the way he argued over the problem instead of trying to fix the problem. Everyone at the bar could see this take place, and I hope they also recognized the unsanitary way the cooks handle food.
Next time I am in the Georgetown area, I will eat at Applebee's up the road, or will spend the extra time and money to travel to Lexington, instead of giving my business to a store that had rude cooks who do not care about my health. I would suggest that anyone who read this do the same before these guys kill someone with their unsanitary conditions.
LOUISVILLE, KENTUCKY -- I am the General Manager of the Hampton Inn & Suites in VERY closeness to the restaurant location listed above (11701 Bluegrass Pkwy Louisville, KY 40299). For a couple years now, the hotel has done business with the Bluegrass Pkwy franchise, and the Bluegrass Pkwy franchise had offered delivery service down the street to local hotels in the area.
Recently some new idiot of a manager named ** had taken over I guess, this is the first dealing I have had with him, after several managers have failed there, and I guess he had decided to cut off the delivery service (which isn't a big deal) but to not tell anybody is ridiculous, especially when the staff says mixed things each time. So as the hotel refers customers down to the area, the manager out of all people is getting rude with my customers, saying they do not deliver with a terrible attitude, then I feel like we have a problem.
When I called down to question the status of the delivery method from now on, ** the idiot, made no attempt at reconciliation, but went on the defensive, and after that nothing but ignorance came out of his mouth. Not only is he losing business for his company with the lack of personability, but he is looking like a moron to these guests, who will in turn not eat at another Ruby Tuesdays in their hometown wherever they may be from because of his terrible service and response, and he has lost the referral business of our property.
When the delivery status changes, some days they do, some days they don't, it gets confusing; but yet again they do not post any times, nor do they give any effort to try to help, or notify any participating hotels, so why should we recommend this restaurant. Because of their lack of organization and consistency, the manager tries to displace his anger towards my guests is completely irresponsible, and not manager worthy behavior. I have officially told that manager, **, that as long as he is there, there will be no referrals for his business, as well as we will no longer carry any of the menus affiliated with that property until the manager ** gets his act together or leaves.
I have notified my ENTIRE staff, to not participate with the Ruby Tuesday's, nor will we recommend, or even bring the name Ruby Tuesday's up in conversation other than to bad mouth the restaurant due to poor management and conduct. I have had issues with this property before, with the accuracy of the deliveries, now it is gotten to the point to where I have a bad taste in my mouth thinking about the restaurant, because of the service.
For the manager to not try and fix the problem, or try and resolve the issue in a better manner, especially with one of the top occupancy hotels in the area is absurd, and almost shows how well the ownership really cares for their repeat business, which is not at all. We referred that property for deliveries, dinners, meetings, etc, but not anymore! Again until this matter is resolved, or I am contacted by somebody, this franchise on 11701 Bluegrass Pkwy will receive no support, or recommendations from this hotel, as well as others in the area who feel the same way about their service, and attitudes.
RALEIGH, NORTH CAROLINA -- First of all, I want to get this out and may take this public as well as lawsuit. I was served a steak meal at Ruby Tuesdays in Raleigh, NC on Dec. 26, 2005. With the meal included a rotten potato in which I did not know it was rotten. It was full of sour cream and butter and I could not see it was rotten. I usually eat a whole plate and this was the first thing I had eaten that day.
My stomach began hurting before I could finish my meal. I had taken one last bite of the potato in which I could tell something wasn't right at that point. I began to move the sour cream and butter and found there was a black core through half of the potato and I had eaten more than half of it. My stomach was hurting and I already felt nausea.
There were witnesses to the incident and the management was informed. The waiter came and promptly removed the meal and stated we would not be charged for the meal. The management did not come to the table to check on me and instead stated all they needed was information. On the way out, I promptly informed the manager that he was unprofessional and noted his lack of checking on the customer. His name is **.
I went to the emergency room and was seen by a physician. I was given some anti-bacteria medicine and prescriptions for pain medicine. I was unable to get the prescription filled due to financial reasons. I called Ruby Tuesdays for their assistance in my medical treatment and was told their potato did not get me sick. THEY ARE CRAZY!!!!!!
I would encourage the management staff at Ruby Tuesdays to order up a rotten potato and eat it and see how they feel afterwards. I've had stomach pain all week as one anti-bacteria pill did not kill all the germs. I called Ruby Tuesdays to ask some specifications on how the potato was cooked. I was asked in a rude manner if this was a joke and they could not give me any information.
Later they did tell me it was cooked at 375 degrees in oven and not wrapped in foil. They went on to say that I would not get anything from this and they would not pay any medical bills. I'm still working on this issue but I wanted to let people know just how Ruby Tuesdays handles their customers. I know I will never dine there again. I'm also considering painting a vehicle with slogan "do not eat at Ruby Tuesdays, they service rotten food." They don't realize I am a consumer who will not stop until they admit their mistake.
The cook should have caught that the potato was rotten when they cut it. Anyone reading this, if you know of a good attorney please let me know. Again, don't take your business to Ruby Tuesdays. Also wanted to add there were witnesses to the incident. 1/01/2006 10:34 AM.
PORT RICHEY, FLORIDA -- We've been going to this location since it opened. Love their menu, lots of different choices to make. Love the salad bar too. We very rarely have a complaint about anything at this location. The wait staff is friendly and nice. Food comes at a reasonable time especially when eating the salad bar first. So after seeing all the complaints in different parts of the country, I felt I had to write about my location. Also, ate in the Winter Haven location last week (next to LegoLand) and had a wonderful dinner with the same friendly service.
MARYLAND -- The biscuits were sad and the fries were so hard, I couldn't eat them. I asked if they had been fried a second time and the waitress said no. Most of them stayed on my plate, I wouldn't even take them home to my dogs. Ruby Tuesday better keep sending out coupons to get the people to come in. My daughter who was dining with me got the monster burger. It was black on top, they over fried it. I've eaten in some nice places and I know good food when I see it.