Ruby Tuesday, Inc.

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2.2 out of 5, based on 13 ratings and
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Poor Customer Service From the General Manager of the Ruby Tuesday's Restaurant Ramsey Street Fayetteville, NC
Posted by on
Rating: 1/51
FAYETTEVILLE, NORTH CAROLINA -- Dear Ruby Tuesday,

I visited the Ruby Tuesdays on Ramsey Street in Fayetteville, NC tonight and received the worse customer service I have ever received at a restaurant. The most shocking part is that it came from the general manager of the restaurant.

I asked three employees to please turn down the music volume. After the request was ignored for over five minutes I asked the Hostess to turn down the music. Her reply was, "I will have to get the manager” which is an odd reply to a customer’s request to turn down the music volume. When the restaurant manager came out she said that the music level was fine. I asked for her manager. The general manager came out of the back and was shockingly abrupt and condescending to me. He approached me in a uncomfortable borderline aggressive manner. He didn’t approach me with a smile or words to comfort me the customer. His one and only sentence to me was that he would turn down the music to 1 and if I wasn't satisfied then I would have to leave. This was humiliating to me because he said this in front of employees and customers as we were standing next to the Hostess stand.

He set a poor example of customer service in front of four of his employees. His is in a position of authority and set an unbelievable poor example of customer service for his employees to witness. This behavior was telling is underlings that it is okay to be rude and uncaring to a customer’s request and that customer service is not the #1 priority. He didn't preface the conversation with anything else. He walks out of the back and his one sentence response as stated above. I’m very confident that Ruby Tuesday’s doesn’t condone this type of behavior from any of its employees and especially from a general manager.

I have been a regular customer of this Ruby Tuesday's restaurant on Ramsey Street for many years...ever since it has opened. For several months I have meet with a friend on Wednesday night to have dinner at this restaurant. I am appalled and disheartened that as a loyal customer that I would be treated this way by a general manager. He was cocky and arrogant. It was obvious from his words and actions that he wasn't worried at all about any repercussions of his poor customer service as evidenced by his behavior in front of customers and employees. He gives me the number to his superior and arrogantly walks away. This is just unacceptable behavior of someone of his stature and that is why I am bringing this to your attention.

If the general manager treated me this way over a simple request to turn the music down, then he will continue to behave this way when other customers complain. I will continue to be a loyal customer at Ruby Tuesdays but it will not be at the Ramsey Street location.

Sincerely,

Holly Jackson
Fayetteville, NC
     
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ok4now on 05/16/2013:
The manager could have definitely handled this situation with more diplomacy. Could you have moved to another table where the music was less annoying?
andbran on 05/16/2013:
I do think the manager was acting badly but I also think you could have just moved to another spot.
Shayen on 05/16/2013:
What was so odd about the Hostess's response? She wasn't empowered to turn down the volume, so she had to get a manager. Music volume is probably set at a level that is determined to please the *majority*, so your request to have the music turned down impacted everyone in the restaurant. What if others didn't want it turned down? The manager was accommodating to turn it down for you. As far as the "rudeness" of his comments, I can't help but wonder what level of hostility was shown to him. Perhaps none, in which case, his comments about leaving were a little excessive.
Danielle on 09/15/2013:
I don't believe that an establishment should adjust lighting or sound for one customer. There is an atmosphere that is trying to be set. If you don't like that atmosphere, it isn't the place for you.
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Rancid Burgers!
Posted by on
MONTGOMERY, ALABAMA -- My Open Letter To Ruby Tuesdays: I was shocked by what was the WORSE experience I have ever had anywhere, let alone Ruby Tuesdays at Eastchase Loop, Montgomery Alabama. I have eaten at your restaurants for years in various cities I have lived. I had come to rely on the consistency of the food and service quality that made anywhere I am feel "like home". Today the order was not taken correctly, took long despite that it was not crowded, I had to ask for refill on my drink despite the server seeing it was empty for about 15 minutes. But the worse part is that after all this I was served meat that was RANCID!! I threw up before I left and have been sick ever since. I got home, threw up again and slept all day. I am so upset I cannot even express my anger and disappointment. My sister was with me and when I told her my burger was not good she smelled hers and backed away. I was very hungry when I arrived and by the time the food got to us I tried to eat it but less than halfway through I realized it was not me - the meat really was bad. My sister ordered the Minis and had not gotten to the meat part because its mostly bread on those but when she smelled mine, she lifted the bun on hers, took one sniff and put it down! It was disgusting. The texture was spongy, as if frozen and then improperly defrosted. It was not pink but I think that was not due to being cooked. It felt like the color was due to it being not fresh. The question it raises for me is about food handling at your restaurants. Is your meat frozen until ready to be cooked? Is it handled safely? Clearly the answer has to be NO judging from our experience and both of us having the same problem. This was at approx noon, it is now almost 11pm and its just now that I feel well enough to even write to you. The server and asst. mgr offered me another dish...as if I could even think of eating another bite in your restaurant. She said "I don't want you to leave hungry".... Trust me, leaving hungry was not possible. I have not been able to eat since that. I was even too sick to go to Pri-Med, which I considered because I thought I was food poisoned. Just writing to you is like reliving that horrible ordeal and sickens me to recall the odor and taste of the burger. We were not charged for our meals - thank you for not charging us for food poisoning! But I swear by all I hold dear that I will never eat at any Ruby Tuesdays again and will warn my friends and family about what happened to us today and the indications that the food handling at Ruby's needs to be looked into...A former Ruby Tuesdays customer
     
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Anonymous on 01/09/2012:
If you had nothing but wonderful experiences at all other Ruby Tuesday's, then why would you swear them off completely? As opposed to simply not visiting this particular establishment again? I've had McDonald's put onions and pickles on my burger before, even after I had asked them not to. But that doesn't mean that I stopped going to "ALL" McDonald's across the country? That would be unfair to hold all other franchises accountable for the mistake of only one.

Good review for THAT location! But I won't be boycotting all the others across the country.
Venice09 on 01/09/2012:
First let me say that there is absolutely no excuse for this whatsoever. But I have to ask. If it smelled that bad, how did you manage to eat any of it at all? I realize you were hungry, but I honestly don't understand how you were able to get past the smell. It's making me sick just thinking about it.
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Lack of Servers
Posted by on
Rating: 1/51
LANCASTER, PENNSYLVANIA -- I am not a person who complains easily, so this is difficult for me, my friend has encouraged me to hold this place of business accountable, we went to the restaurant in the outlet maul in Lancaster off of route 30, I have eaten at Ruby Tuesdays in the Harrisburg area and was always pleased so this experience was unusual, as we were approaching the restaurant I remarked, it looks like we came at the right time there is not a line, and a sign outside said immediate setting, we walked in and a pleasant young man greeted us and said it would be a few minutes, as we waited we observed that the restaurant was almost empty, another couple came in and they were told pretty much as we were, then a young women came up to the young man and said something to him, as this occurred a group of four came in and they were told it would be about 15 minutes wait, my friend and I looked at each other and my friend said the place is almost empty, what is going on, the couple that came in after us left, and it was then that we found out that they had a shortage of servers, I said to my friend lets go, so we left, as we were leaving my friend said you better turn of that sign outside that says immediate seating and they seemed to be unaware of it, I couldn't believe what had occurred, as we walked to a competitor's restaurant I remarked, well they are losing business for their place and at the same time giving Ruby Tuesdays a bad name, now as I said before I do not normally complain but this was ridiculous, I hesitated to send this complaint but then decided to go ahead and do this, oh and the date this happened was Friday August 10, thank you for listening to my complaint. Yvonne Rowe phone number 717- 425-4492 or 717 473-3488
     
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To the LIAR "666" LADY who left a false review of the Louisville KY Ruby Tuesday
Posted by on
LOUISVILLE, KENTUCKY -- There was a "customer" that came into the Ruby Tuesday on Blakenbaker Pkwy in Louisville, KY, and she seemed like a normal customer... with the exception of over-asking for little extra's, it was fine, I even enter-acted with her grandson, was VERY nice to him, because well, she was just rude and walked in with a chip on her shoulder from the get-go. I even spoke to my manager before I even placed her order, letting him know that I had a feeling she was going to try to get free food. Her actions were diva-like, and unacceptable. Even though I KNEW this, I still gave her EXCELLENT service. Her and her grandson ate everything they had, and when it was time to give her the bill, the total was $6.66. I know what that number represents in religion, however, Ruby Tuesday isn't a gas station, we can't just add a penny to make a different total. As she gave me the payment for her bill, she stated to me, "Don't expect a tip, you need to read your bible, you don't even know what that number means."
I was BLOWN AWAY. I replied, "That is NOT acceptable, and I'm getting my manager to take care of you."
I went and got my manager, he came out quickly and tried to talk to her about her ticket, but she was rude to him as well, and kept cutting him off. He kindly asked her to leave, to which she did.
To my surprise, I come on HERE, and see that this woman left a FALSE statement about what happened that day on here... wow, the only thing I have to say to this woman is- GROW UP... and don't EXPECT a company to take care of your bill because you don't like the total! LOL Using your religious belief's to get out of paying is Blasphemy!!! You should be ashamed of yourself! And for your information, I DO know my bible, which is NONE of your business, thank you very much!
I hope you learned your lesson, and you don't pull this somewhere else. My manager did the right thing in asking you to leave, we DON'T want customers like YOU in our establishment.
Carrie
     
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Venice09 on 08/11/2010:
I wonder if she deliberately orders things that total $6.66 so she can use it as an excuse not to pay. Seems outrageous but nothing surprises me anymore.
Anonymous on 08/11/2010:
I believe this is the review in question http://www.my3cents.com/showReview.cgi?id=76638
DebtorBasher on 08/11/2010:
Carrie...what was it that you said, 'That is NOT acceptable' to? Was it because of what she said to you or because she wasn't leaving a tip? Leaving a tip is the customer's choice, though if you give good service there should be a tip, but it isn't something that they have to do.

She paid her bill and was leaving anyway, I would have just let her go as being the ignorant person she came across as. I meet people like her all the time and there is no talking to them because they will just throw the Bible in your face any chance they get.

It's always good to hear both sides of the story and I'm glad you posted your side.
Venice09 on 08/11/2010:
I don't think it was just about the tip. I don't think she wanted to pay the bill. That's what I got out of it.
Venice09 on 08/11/2010:
Thanks for the link, Wally. There certainly is a huge contradiction in the two reviews. I think I'll keep my opinion to myself.
rockfishing on 08/12/2010:
How can 2 people eat a meal at Ruby Tursday and have the bill come out to 6.66? Am I missing something here?
redmx3racer on 08/12/2010:
Yeah Rock I'm wondering that to. And also thinking that most places these days can't just "add a penny" to the total, gas stations included.
PepperElf on 08/12/2010:
I remember that review. I think most people thought she was being a bit crazy - especially since as much as she claimed to "hate" the number, she sure was typing it out a hella lot.


anyway... the original review is why I changed my profile picture.
>:-)
CaptainSpaulding on 08/12/2010:
I commiserate with the OP. The woman who she had to deal with at the restaurant where she works is either a nut or a scammer.
Anonymous on 08/12/2010:
Sometimes you get "nutty" people in this world, and this customer must have been one of them. I can relate to the OP. I can't stand people who think they have an "entitlement" which makes them better than others. If she only had a 6.66 tab, how much would you have gotten for a top anyway? Even if she paid 20% you whould have gotten what? maybe $1.40? I'm glad the manager told her to leave too. I hope the manager told her never to come back again too.
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Georgetown, KY needs to train their cooks
Posted by on
GEORGETOWN, KENTUCKY -- I eat at Ruby Tuesday in Lexington, Louisville and Georgetown often when I am on the road for work-related travel. I have always received service that is at least acceptable. But my last two visits to the Georgetown, KY store have guaranteed that I will never return to this location. I would not suggest this store to anyone that I know.

When I arrived at the door, I was greated by a manager who suggested the bar area because of your new happy hour. So I was seated at the bar. Didn't like the happy hour choices so I instead ordered a ribeye. The food was brought to my table by the same manager who greated me at the door (I think he said his name was Wayne). When he sat my plate down, I could tell that the meat was overcooked, so I immediately asked him if my steak was medium rare as I ordered. He assured me that it was and informed me that the kitchen staff takes the temp of every steak before it is taken off the grill. When I cut into the steak, it was obvious that he did not know what he was talking about, because this meat was way past medium well.

When I brought it to the attention of my server, he immediately apologizes and takes the plate off my table. Within seconds, Wayne, the manager, comes to my table, apologies, and tells me he will get me another one, cooked fresh, and made to order this time. I watched him speak to the cooks. I overheard him tell them that this was the 4th steak in the last 15 minutes that had to be recooked. The cook, a Mexican man, immediately started to argue with Wayne and told him he had taken the temp of the meat and the steak was right the first time. I watched Wayne talk to him or at least two minutes before they finally listened to him and put another steak on the grill.

About 15 minutes later, another steak arrives at my table, delivered once again by Wayne. He was very nice, offered me a discount on my meal for the trouble, offered me a free desert. I declined his offer and once again becan to eat my steak. I cut into it directly in the center, and this time, the steak was more well done than the first one. Keep in mind, I ordered a medium rare steak that was medium well the first time, and has now come to my table well done the second time. I carry the plate to Wayne and you can tell he is embarrasssed by the mistake. He immediately apologizes and tells me if I am willing to eat the overcooked steak, he will take it off my ticket completely and that my meal will be free. I agreed.

But I then saw Wayne go back to the cooks and talk to them about the situation. Again, the cooks were not willing to listen to him and started sticking a themoter into steaks sitting in the window to show the manager that they were cooked correctly. The cook touched three steaks in the window WITHOUT GLOVES ON!!!!!!!

While the manager seemed to be a hard worker and was very nice and willing to work with me on the problem, it was obvious he had no control over the kitchen staff. One cook had no hat or hair net on. Another cook that was sticking the themoter into the meat in the window had no gloves on. Sitting at the bar, I saw this cook touch several pieces of hamburger and a couple steaks, without gloves on, then touches cooked meat without gloves or washing his hands. THAT'S NASTY!!!!!!

I was pleased with everything about this location except for the cooks actions and attitudes. If I had been Wayne, I would have fired the employee on the spot for the way he argued over the problem instead of trying to fix the problem. Everyone at the bar could see this take place, and I hope they also recognized the unsanitary way the cooks handle food.

Next time I am in the Georgetown area, I will eat at Applebee's up the road, or will spend the extra time and money to travel to Lexington, instead of giving my business to a store that had rude cooks who do not care about my health. I would suggest that anyone who read this do the same before these guys kill someone with their unsanitar conditions.
     
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Anonymous on 08/14/2009:
Next time you are in Georgetown, I recommend you stick to Ruby Tuesday. Odds are good you may run across one of their former cooks, working for the competition.
Pendleton on 08/15/2009:
Hopefully nobody else in this town will hire these cooks without giving them the proper training. My wife loves this store. But my experiences with this store have not been good at all.
PepperElf on 08/15/2009:
that's why I ask for my meat "still mooing"
and to just cook it long enough to kill the bacteria
:)
Pendleton on 08/15/2009:
This one cook was touching raw meat to throw on the grill, then turning around and touching cooked food in the window just seconds later. And one of these steak dinners that he touched also had lobster on the same plate, so there is a lot of contamination going on.

I've heard this store hires sex offenders and have been told to stay away for that reason. But trust me, this place has much bigger problems than registered sex offenders.
PepperElf on 08/15/2009:
yum yum
have you considered reporting them?


though um... what does a sex-offense have to do with cooking
I mean it's not like they're having sexual relations with the meat
(hopefully)

(and it sounds a bit like you only heard a rumor, have you actually looked up the data on the sex-offender?)
Pendleton on 08/15/2009:
The sex offender comment is just rumor. Like I said above, someone told me that. No, I did not look up any info on the sex offender as I know no names of anyone at this store. I don't care about the sex offender stuff and should have never talked about it on here. All I care about is getting my food the way I order it, and not getting food poisioning from nasty cooks who don't care about the guests. There were 4 cooks in the building during my last visit. The cook that was touching the cooked food with the same hands he had just toughed bloody meat with was on the left-side of the kitchen (left-hand side if you are sitting at the bar). I'm not trying to be racist, but he was the only Mexican I saw in the kitchen. If anyone could give me his name, I would appreciate it so that I can report this place and this cook. The manager was very nice with great manners, and my server at the bar was exceptional, so I really don't want to report this place and get everyone in trouble.

No, I have not reported them to the health department. But I have emailed Ruby Tuesday and (I think) the GM of this store from the business card I got at the door.

My visit to this store would have been an A if my steak had been cooked correctly, and the cook had used some common sense when handling other people's food. But as it was, the visit for sure grades out as an F.
Anonymous on 08/15/2009:
I don't get the glove comment. I mean, one would have to change gloves after touching raw meat then touching the cooked meat. If he had gloves on, do you think your reaction would have been the same? Not a critisizm, just an observation. Gloves, unchanged, can still cause bacteria tranfer.
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Ignorant and Moronic Management Accompanied by Terrible Food
Posted by on
LOUISVILLE, KENTUCKY -- I am the General Manager of the Hampton Inn & Suites in VERY closeness to the restaurant location listed above (11701 Bluegrass Pkwy Louisville, KY 40299). For a couple years now, the hotel has done business with the Bluegrass Pkwy franchise, and the Bluegrass Pkwy franchise had offered delivery service down the street to local hotels in the area. Recently some new idiot of a manager named ******* had taken over I guess, this is the first dealing I have had with him, after several managers have failed there, and I guess he had decided to cut off the delivery service (which isn't a big deal) but to not tell anybody is ridiculous, especially when the staff says mixed things each time. So as the hotel refers customers down to the area, the manager out of all people is getting rude with my customers, saying they do not deliver with a terrible attitude, then I feel like we have a problem.

When I called down to question the status of the delivery method from now on, ******* the idiot, made no attempt at reconciliation, but went on the defensive, and after that nothing but ignorance came out of his mouth. Not only is he losing business for his company with the lack of personability, but he is looking like a moron to these guests, who will in turn not eat at another Ruby Tuesdays in their hometown wherever they may be from because of his terrible service and response, and he has lost the referral business of our property. When the delivery status changes, some days they do, some days they don't, it gets confusing; but yet again they do not post any times, nor do they give any effort to try to help, or notify any participating hotels, so why should we recommend this restaurant. Because of their lack of organization and consistency, the manager tries to displace his anger towards my guests is completely irresponsible, and not manager worthy behavior. I have officially told that manager, *******, that as long as he is there, there will be no referrals for his business, as well as we will no longer carry any of the menus affiliated with that property until the manager ******* gets his act together or leaves.

I have notified my ENTIRE staff, to not participate with the Ruby Tuesday's, nor will we recommend, or even bring the name Ruby Tuesday's up in conversation other than to bad mouth the restaurant due to poor management and conduct. I have had issues with this property before, with the accuracy of the deliveries, now it is gotten to the point to where I have a bad taste in my mouth thinking about the restaurant, because of the service. For the manager to not try and fix the problem, or try and resolve the issue in a better manner, especially with one of the top occupancy hotels in the area is absurd, and almost shows how well the ownership really cares for their repeat business, which is not at all. We referred that property for deliveries, dinners, meetings, etc, but not anymore!

Again until this matter is resolved, or I am contacted by somebody, this franchise on 11701 Bluegrass Pkwy will receive no support, or recommendations from this hotel, as well as others in the area who feel the same way about their service, and attitudes.
     
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BokiBean on 05/13/2009:
This manager does sound like a dork. Try letting corporate know how he's costing them business.
Anonymous on 05/13/2009:
Although I can understand your frustration dealing with an uncooperative restaurant manager, bad mouthing them doesn't seem to be very professional and shines a bad light on your own operations. Their business will suffer if the manager is that bad.

Simply stating they are unpredictable should be all you and your staff need to due to steer your quests away from their establishment.
Anonymous on 05/13/2009:
Rob is right. Frankly, you don't project much of a class act yourself. It's too bad, your concerns may have been legitimate.
spiderman2 on 05/13/2009:
I'm going to third rob here. Complaining about someone's attitude and then calling them names throughout the letter makes you sound as bad as the other guy. You missed your chance to write a professional sounding complaint and make me wonder if you have a personal beef with this other guy. Your boss might not be too happy with the way you are portraying your company.
Starlord on 05/14/2009:
The customers who will not eat at Ruby Tuesday at home becaue of one in another state don't sound too bright. WalMart made me mad so I won't shop at Target. that would be just about as smart.
jenjenn on 05/14/2009:
"...nothing but ignorance came out of his mouth." Um...I feel the same about your post. It is totally unprofessional.
RestaurantGuy on 05/14/2009:
Have to agree with everyone above. I will also point out from the restaurants side of things, you have to have special insurance if you are going to be doing delivery or catering and that is not cheap. There might be a problem with the insurance they have or they might not have it at all. Do you have a take out taxi or another company like that in your area? Might be worth looking into
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Ruby's Served Rotten Food
Posted by on
RALEIGH, NORTH CAROLINA -- First of all, I want to get this out and may take this public as well as lawsuit. I was served a steak meal at Ruby Tuesdays in Raleigh, NC on Dec. 26, 2005. With the meal included a rotten potato in which I did not know it was rotten. It was full of sour cream and butter and I could not see it was rotten. I usually eat a whole plate and this was the first thing I had eaten that day. My stomach began hurting before I could finish my meal. I had taken one last bite of the potato in which I could tell something wasn't right at that point. I began to move the sour cream and butter and found there was a black core through half of the potato and I had eaten more than half of it. My stomach was hurting and I already felt nausea.

There were witnesses to the incident and the management was informed. The waiter came and promptly removed the meal and stated we would not be charged for the meal. The management did not come to the table to check on me and instead stated all they needed was information. On the way out, I promptly informed the manager that he was unprofessional and noted his lack of checking on the customer. His name is Josh Bruce. I went to the emergency room and was seen by a physician. I was given some anti-bacteria medicine and prescriptions for pain medicine. I was unable to get the prescription filled due to financial reasons. I called Ruby Tuesdays for their assistance in my medical treatment and was told their potato did not get me sick. THEY ARE CRAZY!!!!!!

I would encourage the management staff at Ruby Tuesdays to order up a rotten potato and eat it and see how they feel afterwards. I've had stomach pain all week as one anti-bacteria pill did not kill all the germs. I called Ruby Tuesdays to ask some specifications on how the potato was cooked. I was asked in a rude manner if this was a joke and they could not give me any information. Later they did tell me it was cooked at 375 degrees in oven and not wrapped in foil. They went on to say that I would not get anything from this and they would not pay any medical bills. I'm still working on this issue but I wanted to let people know just how Ruby Tuesdays handles their customers. I know I will never dine there again. I'm also considering painting a vehicle with slogan "do not eat at Ruby Tuesdays, they service rotten food." They don't realize I am a consumer who will not stop until they admit their mistake.

The cook should have caught that the potato was rotten when they cut it. Anyone reading this, if you know of a good attorney please let me know. Again, don't take your business to Ruby Tuesdays. Also wanted to add there were witnesses to the incident.

1/01/2006 10:34 AM
     
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Principissa on 11/07/2008:
I've had potatoes go rotten on me, the smell alone of a rotten potato is enough to gag you. It smells like decaying flesh. It is nasty. I still haven't got the smell of that potato out of my cabinet, and that was almost a year ago of constantly cleaning and disinfecting.

Now, I want to know how, the idiot in the kitchen did not see this nasty potato, and why, if he knew, did he serve that to someone. For real, someone had to split the potato open to get the condiments inside of it, someone saw that potato was nasty inside, and yet they still served it. Disgusting. I don't blame you one bit for being angry. From now on, I'm ordering my butter and sour cream on the side.
Nohandle on 11/07/2008:
This happened three years ago and you are just bringing attention to it? Obviously you just learned of this website. I do congratulate you for your memory of names. I don't know if you will be able to find those witnesses from that many years ago if you plan legal action. I would think as many potatoes as Ruby Tuesday serves there wouldn't be time for one to spoil unless they arrived in that condition and would think the kitchen staff would be overwhelmed with the odor.
Slimjim on 11/07/2008:
OK, you have a legit beef and should complain. Where you lost me though was the part about not being able to afford the script for some anti-bacteria medicine and left yourself untreated for a week after visiting the emergency room. I hate to be cynical but, you can't afford a simple 5(ish) day dose script that would avoid subjecting yourself to a miserable week, yet you can go out to restaurants for steak dinners? The money you didn't end up paying for the meal should cover your medicine easy. Wait till you get the emergency room bill. That is unless you have insurance, which again comes back to the script being covered too perhaps.
madconsumer on 11/07/2008:
if this was really an issue, did you contact the local health department? did you go to the hospital?

Anonymous on 11/07/2008:
Anonymous on 11/07/2008:
"I was asked in a rude manner if this was a joke" OK then, allow me to ask in a polite manner: is this a joke?

How is it you have money to go out to eat, but not for a scrip?

This whole post sounds like the return of Eileen.
Ben There on 11/07/2008:
I agree with AllyS - I bet the statute of limitations for this type of incident is less than 3 years.
lilydarling on 11/07/2008:
What does the lack of tin foil have to do with anything?
Aerocave on 11/07/2008:
You don't have a chance with this complaint...3 years too late. If it truly was that big of deal, most people would have acted on it by now.
Anonymous on 11/07/2008:
Admitting to being financially unable to fill a prescription, although you're out on the town enjoying a steak dinner, and bringing this problem up after 3 whole years pretty well sums the whole story here. Maybe you could move on now. Might I suggest slipping on a lettuce leaf at the local market...
Principissa on 11/07/2008:
You know I didn't even realize the date until I just read this review again. I feel bad for myself, I'm calling right now to get a refund on my Hooked on Phonics tapes. Clearly they didn't work for me. :(
ejack053824 on 11/07/2008:
Sorry your had the $hits and all but as soon as you felt better...a lawyer and health department should have sought immediately.
cherpep on 11/07/2008:
Not fair, guys. A steak dinner at Ruby's might cost up to $20. A prescription could cost hundreds of dollars. It is perfectly understandable that the Op was able to afford one, and then not the other - especially since the prescription was unplanned.
DigitalCommando on 11/08/2008:
Cherpep, good point. You can't visit a doctor for free just to get a script. That visit could cost you up to 250 dollars before any medications. With that said, I believe that this poster is blowing this mistake totally out of proportion considering that Ruby Tuesday's did not intentionally serve this to her knowingly and with intent to harm. Accidents do occur in all restaurants. From now on order your baked potato with all of the toppings on the side. Inspect, feel, coddle and cajole the bare potato until it passes inspection, then do the same for each remaining topping. An hour later and you should now be able to consume with confidence that there is no mold, insect husks, goat horn shavings or tuna free dolphin meat. ENJOY!
Anonymous on 11/08/2008:
Cherpep does make a valid point regarding the doc visit.
30 years ago my mom served us some under cooked chicken and I had one bite before anyone noticed the pinkness close to the center. I need a good lawyer too.
Principissa on 11/08/2008:
I agree with the others, good point cherp. For someone who doesn't have insurance the doctor's visit alone could prevent them from getting medication. A 20.00 steak dinner is a lot cheaper than a 200.00 visit and 100.00 prescription.
flipper on 11/08/2008:
When I had food poisoning it took a couple of hours for me to get sick. One doesn't get stomach pains immediately. The potato probably hadn't even entered her stomach in such a short time.
DigitalCommando on 11/08/2008:
flipper is right, the symptoms don't appear immediately. I got food poisoning from a Subway's once that put me out of commission for 3 days. The symptoms appeared the next day after eating it. I also once barely tapped the back end of the car in front of me with the only damage being a small crack in the left rear tail light lens. The entire carload of people got out and were holding their necks with agonizing looks of pain on their faces.
Starlord on 11/08/2008:
In the first place, a complaint after three years is beyond the statute of limitations, by witing this long to makes waves you have forfeited the chance to seek redress. Secondly, the server had apparently spoken to the manager and gotten the comping of the meal approved. I must agree with Princi on the appearance and such of a rotten potato. If you paint your message on your car and drive it around, you open yourself to a civil suit for slander or defamation of the business. I can't remember offhand which one covers publication, but I believe it is slander. You are still on the right side of the dirt, so chalk it off to experience. Everyone gets a meal once in a while they are not happy with, but there is no need to go to heck with a joke.
Anonymous on 11/08/2008:
Best answer, flipper!! Food borne infections ('food poisoning') take (on average) 2-8 hours to develop. Symptoms aren't immediate. OTOH, the OP may have gotten nauseous after seeing the icky center of the tater...and then developed real symptoms. Most food borne infections are self-limiting (go away in a few hours or a day or two)...antibiotics and doctor visits are a waste of time and money for most incidents. My sympathy to the OP for getting sick...but taking three years to complain about it tells me it was no big deal.
Ben There on 11/08/2008:
Starlord - slander is verbal and libel is published... I always remember with the phrase "you say slander and letter libel."
Ponie on 11/08/2008:
That potato was not 'rotten' in the center. Potatoes rot from the outside in, not inside out. As mentioned by Principissa, the stench alone from a rotting tuber would make you gag. All the sour cream and butter in the entire restaurant would not take away that smell. What may have been in the center of that potato was a darkened, hollow spot created by a spurt in growth of the potato. This is caused by a period of drout, followed by a rainy period creating hastened expansion of the potato. Although unappetizing in appearance when cooked, this dark, hollow spot can simply be cut out and the rest of the potato is completely edible. This nugget of 'knowledge' was given to me by a farmer in Munger MI who had about 200 acres--all filled with potato plants. Now--aren't you glad you asked? :)
Ponie on 11/08/2008:
BUT--what this potato farmer didn't teach me was how to spell 'draught!'

Ben, thanks for that tip on how to remember which is which. Always had trouble with that.
Starlord on 11/09/2008:
Thanks, Ben, I always had trouble with that. Those were charges we did not get into, as they are civil and we were specifically forbidden from getting involved in civil matters.
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StarStarStarStarStar
Best Service I've Had
Posted by on
Rating: 5/51
GEORGETOWN, KENTUCKY -- I'm from the Lima, OH area and only went to the Ruby Tuesdays on occasion because their staff usually wasn't friendly or the salad bar was borderline rancid! However, we are in the process of moving from Ohio to Georgia and decided to try the ruby Tuesdays in Georgetown Kentucky. The food (including the salad bar) was amazing but didn't touch the server's hospitality. He made the whole experience enjoyable, we didn't have to ask for anything (unlike in Lima) and was willing to answer any questions we had and had no problem finding out answers he was unsure of! Of course I raved about him to the manager who was just as enjoyable as his serving team who all greeted us with an actual smile! I'm a difficult person to impress when it comes to dining services due to almost 4 years working in the food industry and being a business major, however, I am completely blown away by their food, service, and hospitality!
     
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Party of 12 Gets the Shaft
Posted by on
Rating: 1/51
ELIZABETH. CITY, NORTH CAROLINA -- Party of 12 arrived for dinner on a Sunday evening. Had to wait 15 minutes for table to be ready in spite of having a reservation. Waited one hour after being seated for dinners to arrive...and some were congealed and cold (pasta dishes) while steaks were over cooked. Waitress was told to serve all dinners together. But of course, she could not even carry that many dinners at one time.

When we were ready to leave before the rest of the party we had to wait another 20 minutes just to Get the check and then she said all checks had to be prepared at the same time. Stupid on both counts.

Apparently, Ruby Tuesday is not interested in Larger parties. Groups or 3 or 4 that arrived at the same time, were finished and leaving before our food even arrived. Won't patronize this Ruby TuesdY again. Btw, I don't blame to waitress but I do blame the management and the kitchen procedures.
Duffers
     
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ok4now on 08/12/2013:
Chain joints rarely get it right on a good day. Having a party of 12 probably overwhelmed the kitchen. As you unfortunately found out they can't handle the larger parties.
Weedwhacked on 08/12/2013:
You sound as if restaurants have the luxury of having all reservations ready at the exact time that they are set for. Of course parties of 3 or 4 would be done quicker than yours.
Chaparrita on 08/13/2013:
You asked all meals be served together, and then chastised the server for not being able to carry it all at once? Two hands cannot hold 12 plates. Be reasonable here. A large party takes time to be served. No matter where you go.
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Rotten Lobster Tail
Posted by on
Rating: 1/51
MIAMI LAKES, FLORIDA -- We had a late lunch at Ruby Tuesday in Miami Lakes Florida and my wife ordered the lobster tail and I ordered a sirloin steak. Big mistake. We went to Ruby because of the advertising promo on TV announcing their make overs of the restaurant. Nice job. The restaurant really looks nice. Too bad they did not make over the kitchen. The lobster was rotten and raw. My wife almost puked when she tasted it. It was removed immediately by the waitress. She was shocked when she looked at it. Wasn't someone looking in the kitchen. My sirloin was dry and nasty. The lobster was replace by an order of overcooked shrimps. We left as soon as we could. I wrote to corporate and got a letter from a Joshua [snip] which stated that he understands we were at the Miami Lakes restaurant and if we would like to discuss it to call him. I did call him on two occasions and my phone call were never returned. I email him and the same result. I called consumer relations department and after explaining the problem to them I was told to hold on and then I was transferred to the voice mail of Joshua [snip] the same guy who does not return phone calls. This restaurant is a waste. Never again. I can understand that you had a lousy cook that day. I cannot understand the total disregard for the consumer by corporate office.
     
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trmn8r on 08/09/2012:
I stopped going to Ruby Tuesday because I was served SLOP on several occasions - on a par with your rotten lobster tail. They also remodeled mine (twice actually) and increased prices. If I pay that much I am willing to pay slightly more and have a very good to excellent meal - not microwaved garbage prepared by uncaring employees.
jktshff1 on 08/09/2012:
Ruby Tuesday is slow fast food
ok4now on 08/10/2012:
Sorry to hear about your bad dining experience. Keep in mind that Ruby Tuesday is a chain joint. They advertise heavily due to poor sales. I would never order a lobster from these people. Go to a good seafood restaurant (not Red Lobster) to get a good meal.
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