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Ruby Tuesday, Inc.

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To the LIAR "666" LADY who left a false review of the Louisville KY Ruby Tuesday
Posted by RTisAmazing! on 08/11/2010
LOUISVILLE, KENTUCKY -- There was a "customer" that came into the Ruby Tuesday on Blakenbaker Pkwy in Louisville, KY, and she seemed like a normal customer... with the exception of over-asking for little extra's, it was fine, I even enter-acted with her grandson, was VERY nice to him, because well, she was just rude and walked in with a chip on her shoulder from the get-go. I even spoke to my manager before I even placed her order, letting him know that I had a feeling she was going to try to get free food. Her actions were diva-like, and unacceptable. Even though I KNEW this, I still gave her EXCELLENT service. Her and her grandson ate everything they had, and when it was time to give her the bill, the total was $6.66. I know what that number represents in religion, however, Ruby Tuesday isn't a gas station, we can't just add a penny to make a different total. As she gave me the payment for her bill, she stated to me, "Don't expect a tip, you need to read your bible, you don't even know what that number means."
I was BLOWN AWAY. I replied, "That is NOT acceptable, and I'm getting my manager to take care of you."
I went and got my manager, he came out quickly and tried to talk to her about her ticket, but she was rude to him as well, and kept cutting him off. He kindly asked her to leave, to which she did.
To my surprise, I come on HERE, and see that this woman left a FALSE statement about what happened that day on here... wow, the only thing I have to say to this woman is- GROW UP... and don't EXPECT a company to take care of your bill because you don't like the total! LOL Using your religious belief's to get out of paying is Blasphemy!!! You should be ashamed of yourself! And for your information, I DO know my bible, which is NONE of your business, thank you very much!
I hope you learned your lesson, and you don't pull this somewhere else. My manager did the right thing in asking you to leave, we DON'T want customers like YOU in our establishment.
Carrie

     
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Posted by Venice09 on 2010-08-11:
I wonder if she deliberately orders things that total $6.66 so she can use it as an excuse not to pay. Seems outrageous but nothing surprises me anymore.
Posted by Anonymous on 2010-08-11:
I believe this is the review in question http://www.my3cents.com/showReview.cgi?id=76638
Posted by DebtorBasher on 2010-08-11:
Carrie...what was it that you said, 'That is NOT acceptable' to? Was it because of what she said to you or because she wasn't leaving a tip? Leaving a tip is the customer's choice, though if you give good service there should be a tip, but it isn't something that they have to do.

She paid her bill and was leaving anyway, I would have just let her go as being the ignorant person she came across as. I meet people like her all the time and there is no talking to them because they will just throw the Bible in your face any chance they get.

It's always good to hear both sides of the story and I'm glad you posted your side.
Posted by Venice09 on 2010-08-11:
I don't think it was just about the tip. I don't think she wanted to pay the bill. That's what I got out of it.
Posted by Venice09 on 2010-08-11:
Thanks for the link, Wally. There certainly is a huge contradiction in the two reviews. I think I'll keep my opinion to myself.
Posted by rockfishing on 2010-08-12:
How can 2 people eat a meal at Ruby Tursday and have the bill come out to 6.66? Am I missing something here?
Posted by redmx3racer on 2010-08-12:
Yeah Rock I'm wondering that to. And also thinking that most places these days can't just "add a penny" to the total, gas stations included.
Posted by PepperElf on 2010-08-12:
i remember that review. i think most people thought she was being a bit crazy - especially since as much as she claimed to "hate" the number, she sure was typing it out a hella lot.


anyway... the original review is why i changed my profile picture.
>:-)
Posted by CaptainSpaulding on 2010-08-12:
I commiserate with the OP. The woman who she had to deal with at the restaurant where she works is either a nut or a scammer.
Posted by Anonymous on 2010-08-12:
Sometimes you get "nutty" people in this world, and this customer must have been one of them. I can relate to the OP. I can't stand people who think they have an "entitlement" which makes them better than others. If she only had a 6.66 tab, how much would you have gotten for a top anyway? Even if she paid 20% you whould have gotten what? maybe $1.40? Im glad the manager told her to leave too. I hope the manager told her never to come back again too.
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Misleading Menu
Posted by Mis led on 05/18/2010
LITHIA SPRINGS, GEORGIA -- My boyfriend and I came from church on 5/16/10 and we decided to go to Ruby Tuesdays on Thorton Rd. in Lithia Springs GA. Our waitress was slow as Christmas. She gives us this menu that says Sweetheart Dinner for 2 19.99per person. Well under that it states what all comes with the 19.99 special,"one appetizer, two entrees, and one dessert. We jumped on that. The bill comes and its 53 dollars. We ask and we are told that each meal is 19.99 and the dessert and appetizer is free. We scratch our heads because thats not what the menu advertise. Manager insisted on telling us that our dessert and a[[etizers were free. We said if its per person the we both should get dessert and appetizers. He argued with us for 10 minutes trying to explain the senslessness of this menu. I ask you the question am I wrong or do I have the rite to be pissed for false advertisment on their menus. And back to oour waitress the manager had to bring us refills on our teas so that should explain how great our service was. I will not eat there ever again and that makes me mad cause I love their salad bar(lol)!!!!
     
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Posted by Ytropious on 2010-05-18:
Yeah really, you say yourself 19.99 per person, meaning 40 dollars for 2 people. Your check came to 53, meaning there are likely drinks and tax involved as well. I see nothing wrong here...
Posted by Anonymous on 2010-05-18:
I don't see where the confusion is here. The menu clearly said $19.99 per person, one appetizer, two entrees, one dessert. Sounds pretty clear to me
Posted by Venice09 on 2010-05-18:
I think the OP is questioning why they only received one dessert and one appetizer, and not one per entree since they paid for two entrees. If I'm right, I think this review could be worded better to make it clearer. When you think about it, $20 for an entree at Ruby Tuesdays is a lot. Isn't it? $20 could probably buy an appetizer, entree and dessert for one person at Ruby Tuesdays or a similar restaurant . I'm not familiar with Ruby Tuesdays prices, so I'm not really sure.

If the OP's complaint is that they should have received two appetizers and two desserts for $20 per person, then she should have questioned it before ordering, not when it came time to pay the bill.
Posted by Anonymous on 2010-05-18:
Agreed, Jkt. The menu clearly stated what was included.
Posted by Crown Jules on 2010-05-19:
I wonder if the OP expected each person to receive one appetizer, two entrees and one dessert? I think the point of it being called a Sweetheart Dinner for 2 is that it's supposed to be romantic for you to share the appetizer and dessert. And who cares if the manager refilled your tea instead of your server? Maybe she got caught up doing something else with another customer. I'll bet if your tea hadn't been refilled you would have been complaining about that.
Posted by FlShopper on 2010-05-20:
"I ask you the question am I wrong or do I have the rite to be pissed for false advertisment on their menus."

Sorry, but you are wrong. You misunderstood how the special deal worked. Hopefully, the meal itself was good.
Posted by Venice09 on 2010-05-20:
Ponie, I actually read the review a few times. I think at first the OP thought the special included two entrees because despite the menu stating that the price was $19.99 per person, it also says that the special comes with one appetizer, two entrees and one dessert. If that is the actual wording on the menu, I can understand the confusion. I think when the OP was charged $19.99 per person, she argued that if she was paying for two entrees there should be two desserts and two appetizers. I see the point she's trying to make, however, something like this should be settled before ordering if there is any doubt.
Posted by Andrea on 2013-11-11:
2 words "per person" clear up the whole mess.
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Food Portion
Posted by ODC on 08/01/2009
My husband and I had not visited a Ruby Tuesdays for a while, but did so this weekend. I ordered the Steak and Lobster Tails dinner. When my food arrived, I had to laugh. The lobster tails were so small. I have had shrimp that was bigger. I have NEVER seen lobster tail that small. I bet it is illegal for fisherman to take lobster out of the water that is that small. It was really funny.
     
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Posted by Anonymous on 2009-08-01:
I had no idea Ruby Tuesday served lobster.
Posted by Anonymous on 2009-08-01:
Yeah, that's gotta be the last thing I'd think of ordering at RT. So, NH.
Posted by Anonymous on 2009-08-01:
A little tail from Ruby....
Brings back memories.
Posted by Ben There on 2009-08-02:
How much did it cost? Surf and Turf can cost at least $40 or more at a proper steak house, but you get a full sized lobster tail and a nice cut of meat. I would not expect the same size or quality for say $20.
Posted by madconsumer on 2009-08-02:
so do not go to a 5 star resturant then. their portions are very small.

i would never think of ruby tuesdays as a place to get lobster and steak.

isn't ruby tuesday a wholesale/discount store?
Posted by Principissa on 2009-08-02:
Agree with mad. Me and my husband went to a fancy pants restaurant and spent close to 200 bucks for 2 people and both left hungry and disappointed. Wound up going to a gas station and buying chips and candy bars after we ate dinner.
Posted by madconsumer on 2009-08-02:
"Wound up going to a gas station and buying chips and candy bars after we ate dinner."

hey just like that credit card commercial!!
Posted by BokiBean on 2009-08-02:
mad, Ruby Tuesday is an eatery. You might be thinking of Tuesday Morning..
Posted by PepperElf on 2009-08-02:
never thought of RT as a lobster place either. if i wanted lobster i'd go to red lobster

now for overpriced fancypants places... .it depends.
i went with my boyfriend to one in australia and the portions were small, but it was a 4 course meal so by the time we finished we felt stuffed.
Posted by Anonymous on 2009-08-14:
That's like ordering a hamburger at Long John Silvers. I can't believe they serve lobster there. You know it's frozen.
Posted by moondawg on 2011-01-31:
these lobdter tails are a poor excuse for a lobster tail! Especially if you have ever eaten REAL lobster in a NICE restaurant. I think they are some kind of Three Mile Island crawfish
Posted by dcsniper on 2013-08-19:
the ruby Tuesdays in Clemson sc actually has a great lobster tail the last time I was there. average size and it was seasoned well and very tender if u know how a lobster is suppose to be lol. no complaints from me and im actually about to head there now
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Party of 12 Gets the Shaft
Posted by J,muzzulin on 08/12/2013
ELIZABETH. CITY, NORTH CAROLINA -- Party of 12 arrived for dinner on a Sunday evening. Had to wait 15 minutes for table to be ready in spite of having a reservation. Waited one hour after being seated for dinners to arrive...and some were congealed and cold (pasta dishes) while steaks were over cooked. Waitress was told to serve all dinners together. But of course, she could not even carry that many dinners at one time.

When we were ready to leave before the rest of the party we had to wait another 20 minutes just to Get the check and then she said all checks had to be prepared at the same time. Stupid on both counts.

Apparently, Ruby Tuesday is not interested in Larger parties. Groups or 3 or 4 that arrived at the same time, were finished and leaving before our food even arrived. Won't patronize this Ruby TuesdY again. Btw, I don't blame to waitress but I do blame the management and the kitchen procedures.
Duffers

     
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Posted by ok4now on 2013-08-12:
Chain joints rarely get it right on a good day. Having a party of 12 probably overwhelmed the kitchen. As you unfortunately found out they can't handle the larger parties.
Posted by Weedwhacked on 2013-08-12:
You sound as if restaurants have the luxury of having all reservations ready at the exact time that they are set for. Of course parties of 3 or 4 would be done quicker than yours.
Posted by Chaparrita on 2013-08-13:
You asked all meals be served together, and then chastised the server for not being able to carry it all at once? Two hands cannot hold 12 plates. Be reasonable here. A large party takes time to be served. No matter where you go.
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Poor Customer Service From the General Manager of the Ruby Tuesday's Restaurant Ramsey Street Fayetteville, NC
Posted by Llohy on 05/16/2013
FAYETTEVILLE, NORTH CAROLINA -- Dear Ruby Tuesday,

I visited the Ruby Tuesdays on Ramsey Street in Fayetteville, NC tonight and received the worse customer service I have ever received at a restaurant. The most shocking part is that it came from the general manager of the restaurant.

I asked three employees to please turn down the music volume. After the request was ignored for over five minutes I asked the hostess to turn down the music. Her reply was, "I will have to get the manager” which is an odd reply to a customer’s request to turn down the music volume. When the restaurant manager came out she said that the music level was fine. I asked for her manager. The general manager came out of the back and was shockingly abrupt and condescending to me. He approached me in a uncomfortable borderline aggressive manner. He didn’t approach me with a smile or words to comfort me the customer. His one and only sentence to me was that he would turn down the music to 1 and if I wasn't satisfied then I would have to leave. This was humiliating to me because he said this in front of employees and customers as we were standing next to the hostess stand.

He set a poor example of customer service in front of four of his employees. His is in a position of authority and set an unbelievable poor example of customer service for his employees to witness. This behavior was telling is underlings that it is okay to be rude and uncaring to a customer’s request and that customer service is not the #1 priority. He didn't preface the conversation with anything else. He walks out of the back and his one sentence response as stated above. I’m very confident that Ruby Tuesday’s doesn’t condone this type of behavior from any of its employees and especially from a general manager.

I have been a regular customer of this Ruby Tuesday's restaurant on Ramsey Street for many years...ever since it has opened. For several months I have meet with a friend on Wednesday night to have dinner at this restaurant. I am appalled and disheartened that as a loyal customer that I would be treated this way by a general manager. He was cocky and arrogant. It was obvious from his words and actions that he wasn't worried at all about any repercussions of his poor customer service as evidenced by his behavior in front of customers and employees. He gives me the number to his superior and arrogantly walks away. This is just unacceptable behavior of someone of his stature and that is why I am bringing this to your attention.

If the general manager treated me this way over a simple request to turn the music down, then he will continue to behave this way when other customers complain. I will continue to be a loyal customer at Ruby Tuesdays but it will not be at the Ramsey Street location.

Sincerely,

Holly Jackson
Fayetteville, NC
     
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Posted by ok4now on 2013-05-16:
The manager could have definitely handled this situation with more diplomacy. Could you have moved to another table where the music was less annoying?
Posted by andbran on 2013-05-16:
i do think the manager was acting badly but i also think you could have just moved to another spot.
Posted by Shayen on 2013-05-16:
What was so odd about the hostess's response? She wasn't empowered to turn down the volume, so she had to get a manager. Music volume is probably set at a level that is determined to please the *majority*, so your request to have the music turned down impacted everyone in the restaurant. What if others didn't want it turned down? The manager was accommodating to turn it down for you. As far as the "rudeness" of his comments, I can't help but wonder what level of hostility was shown to him. Perhaps none, in which case, his comments about leaving were a little excessive.
Posted by Danielle on 2013-09-15:
I don't believe that an establishment should adjust lighting or sound for one customer. There is an atmosphere that is trying to be set. If you don't like that atmosphere, it isn't the place for you.
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Great Server
Posted by Therese hawks on 10/02/2012
Toby served us and we were so pleased by his friendliness and patience in allowing us to visit before ordering. All food was served in a timely manner and all request were cheerfully taken care of. We were most pleased by Toby and want management to know how much we enjoyed our dinner.
     
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Posted by Alain on 2012-10-02:
Always great to see a compliment!!
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Bad Rib Eye Steak
Posted by Andy.santiago.ctr on 09/09/2012
In all my years of eating steak. Long Horns, Texas Road House, Road House, or any other restaurant that serves steak, I have NEVER had such a FAT content steak than Ruby Tuesday. More than 2/3rds of my steak was FAT. I will never eat steak at Ruby Tuesday EVER again!! Nor will I ever endorse any steak from Ruby Tuesday NEVER.
     
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Posted by madconsumer on 2012-09-09:
this is the challenge with rib-eye steaks. they are known for their fat content. unless it is a select hand cut rib-eye, one never knows how much fat it will have. a better choice with less fat would be new york strip or a even better choice, the fillet mignon.
Posted by trmn8r on 2012-09-09:
I endured several poorly prepared meals at Ruby Tuesday before giving them the old heave ho. They microwave some of their stuff, and at the one I frequented there was one incompetant cook whom they never fired or retrained despite complaints.

As a matter of policy, I don't eat steak at mid-priced chain restaurants. They can't do anything right consistently, so I'm not risking going top shelf and ending up in the wash sink.
Posted by unhappy999 on 2012-09-09:
You should have complained about it and not eaten it. They might have brought you something else.
Posted by wjk898 on 2012-09-24:
Steaks in general lately are not up to the usual quality for any number of reasons. In my experience, they're dry or fatty or otherwise of poor quality regardless of where you go. I've given up on ordering steaak in a restaurant for now.
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Lack of Servers
Posted by Yrowe180 on 08/15/2012
LANCASTER, PENNSYLVANIA -- I am not a person who complains easily, so this is difficult for me, my friend has encouraged me to hold this place of business accountable, we went to the restaurant in the outlet maul in Lancaster off of route 30, I have eaten at Ruby Tuesdays in the Harrisburg area and was always pleased so this experience was unusual, as we were approaching the restaurant I remarked, it looks like we came at the right time there is not a line, and a sign outside said immediate setting, we walked in and a pleasant young man greeted us and said it would be a few minutes, as we waited we observed that the restaurant was almost empty, another couple came in and they were told pretty much as we were, then a young women came up to the young man and said something to him, as this occurred a group of four came in and they were told it would be about 15 minutes wait, my friend and I looked at each other and my friend said the place is almost empty, what is going on, the couple that came in after us left, and it was then that we found out that they had a shortage of servers, I said to my friend lets go, so we left, as we were leaving my friend said you better turn of that sign outside that says immediate seating and they seemed to be unaware of it, I couldn't believe what had occurred, as we walked to a competitor's restaurant I remarked, well they are losing business for their place and at the same time giving Ruby Tuesdays a bad name, now as I said before I do not normally complain but this was ridiculous, I hesitated to send this complaint but then decided to go ahead and do this, oh and the date this happened was Friday august 10, thank you for listening to my complaint. Yvonne Rowe phone number 717- 425-4492 or 717 473-3488

     
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Rotten Lobster Tail
Posted by Marinojose on 08/09/2012
MIAMI LAKES, FLORIDA -- We had a late lunch at Ruby Tuesday in Miami Lakes Florida and my wife ordered the lobster tail and I ordered a sirloin steak. Big mistake. We went to Ruby because of the advertising promo on TV announcing their make overs of the restaurant. Nice job. The restaurant really looks nice. Too bad they did not make over the kitchen. The lobster was rotten and raw. My wife almost puked when she tasted it. It was removed immediately by the waitress. She was shocked when she looked at it. Wasn't someone looking in the kitchen. My sirloin was dry and nasty. The lobster was replace by an order of overcooked shrimps. We left as soon as we could. I wrote to corporate and got a letter from a Joshua [snip] which stated that he understands we were at the Miami Lakes restaurant and if we would like to discuss it to call him. I did call him on two occasions and my phone call were never returned. I email him and the same result. I called consumer relations department and after explaining the problem to them I was told to hold on and then I was transferred to the voice mail of Joshua [snip] the same guy who does not return phone calls. This restaurant is a waste. Never again. I can understand that you had a lousy cook that day. I cannot understand the total disregard for the consumer by corporate office.
     
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Posted by trmn8r on 2012-08-09:
I stopped going to Ruby Tuesday because I was served SLOP on several occasions - on a par with your rotten lobster tail. They also remodeled mine (twice actually) and increased prices. If I pay that much I am willing to pay slightly more and have a very good to excellent meal - not microwaved garbage prepared by uncaring employees.
Posted by jktshff1 on 2012-08-09:
Ruby Tuesday is slow fast food
Posted by ok4now on 2012-08-10:
Sorry to hear about your bad dining experience. Keep in mind that Ruby Tuesday is a chain joint. They advertise heavily due to poor sales. I would never order a lobster from these people. Go to a good seafood restaurant (not Red Lobster) to get a good meal.
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The Food Was Nasty and Had a Foul Smell
Posted by Rf41019 on 08/05/2012
I ordered the petite steak and rice Pilate with a steak sauce. The rice had a foul smell. The steak sauce was rank and nasty. I was given the opportunity to order something else and by the time that order came my taste for food was gone. I paid for the two meals that I ordered in addition to my daughter's meal.
     
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