Wednesday May 13th Ruby Tuesday's in Johnson City, New York
JOHNSON CITY, NEW YORK -- My wife and I go out to eat on a regular basis. I have never walked away from any establishment without leaving a tip until yesterday. First off, there we're not many people dining yesterday. We started with drinks (mine, Sam Adams summer ale draft, wife's - mango mohito) After about 15 minutes our server came over with water and said the bar was busy. Really!! He said we could start our order. My wife ordered crab cakes, I ordered Asian shrimp and salmon. After another 10 minutes the server came back to inform my wife they were out of crab cakes. So, she ordered what I had Asian Shrimp and Salmon. Then about 5 minutes later our drinks were brought to us. Soon after our meals arrived. The server placed them in front of us and walked away. I sat there looking at both plates and neither one had shrimp. I told my wife I would call him over once I saw him. I eat relatively fast but my wife eats slow enough for the two of us. Unfortunately, we never saw the server again until after my wife was done with her plate. By now, I just mentioned neither of us had any shrimp on our plates and I believe for the 13.99 price it was supposed to come with shrimp. The server looked at me and said, I'm sorry about that, would you like desert. I just sat there for a few seconds looking at my wife. I finally made eye contact and said, well, could we just have one piece of cheesecake to split between the two of us. He said sure and walked away. Over 10 minutes later, he comes back to inform us they were out of cheesecake. What in the world is happening here? Who in the world is in charge. Especially in today's economic downturn, I'm positive your eating establishments have felt the pinch. This is probably the worst eating experience we've had in more than 20 years. I have never before walked out without leaving a tip until yesterday and that burns me to the core. Someone should have made some sort of concession and this note would not be written. Instead, they charged us the full 13.99. Someone should investigate what's taking place and you should do it pronto.