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Ruby Tuesday, Inc. - Page 2

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65 Reviews & Complaints

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Very Upset
Posted by Granny504 on 07/30/2012
NORTHCHARLESTON, SOUTH CAROLINA -- The server's was good. We ask for a bake potato with our food the potato was so cold that it couldn't even melt the butter and was brown and hard on the inside. We have had this happen to us more than once when the restaurant was in north the food was good the ribs was good and the potato was always fresh. Seeing pour a drink out of a dirty glass, put into a clean glass and use the same little star for decoration on the clean glass. If I was an inspector, I would taken the a, of your door and replace it with e.

     
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Posted by trmn8r on 2012-07-30:
Ruby Tuesday does cook a lot of stuff in microwave ovens. For example, a $13 pasta dish has precooked pasta that is put into the meikee to heat it up before it is plopped on your plate. Yuck. I stopped eating there a few years ago.
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Too Many Things Went Wrong
Posted by Rochelle.uman on 06/16/2012
MT. LAUREL, NEW JERSEY -- Regarding experience at Ruby Tuesday Mt. Laurel, NJ 15 June 8:30 PM

Needed table for five or six at approximately 8:00 pm. Restaurant was empty. There was a ten minute wait anyway. Hostesses did their best but while seating two of us in the back of restaurant we asked that they look out for rest of party. Apparently they did not as our family walked by themselves throughout restaurant to find us. Table was not set. Server, very sweet may have been new - not sure. One guest a vegetarian asked for a former menu item, namely, quesedella avacodo - server said that it was not on menu anymore. She said what she was trained to say.

I asked for manager. Manager came, was polite and helpful. I explained that an avacodo quesedella could easily be made in the kitchen. The restaurant had all ingredients on hand and could have imitated the quesedella easily. If quesedella's are served just trade off the meat for avacodo. Manager said that could not be done. Manager made other verbal suggestions, very nicely. Customer ordered two appetizers instead of meal. Server brought out two huge plates that could not be set down together for guests. Re-arranging needed to be done. Took most of appetizers home. Service from kitchen was slow. Other food as expected. If tip was added to bill I as host did not see it. So I may have double tipped at 20% not sure. There were five of us. Sorry that I didn't take copy of bill. Not such a great experience.
     
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Posted by unhappy999 on 2012-06-16:
If the restaurant was empty, it shouldn't have taken too long for the rest of your party to locate you. I would not go into a chain type restaurant and ask for something that was not on the menu. The server was trying to tell you nicely that it was not available since it was not on the menu and you decided to ask the manager about it. As far as having to rearrange what was on the table, it happens, I don't see why that is a complaint. As far as the tip, you could have asked if it was added in if you weren't sure. It wasn't their fault you decided to take the appetizers home. If service was slow, you could have said something while you were there. Maybe I'm missing something but I don't see where this was a really bad night out.
Posted by jktshff1 on 2012-06-16:
I don't understand.
Posted by trmn8r on 2012-06-16:
I used to frequent RT. It was the case that occasionally a table would not be set, especially at the time you arrived - 8pm. If they got busy, they simply couldn't keep up with both cleaning and resetting tables.

I don't see why the restaurant should be *expected* to make an item not on the menu, but asking is perfectly fine. I'm sure the guest was disappointed to not be able to get it.

It doesn't sound like you checked to see if a tip was added, so I don't see a basis for a complaint about that.

I had several atypical meals at RT, and I do not darken their door anymore.
Posted by ok4now on 2012-06-18:
Bottom line: This is still a chain joint with poor management that does not care. No special menu for you. The servers are no help. They feel "entitled" working this demeaning job so make sure to leave a BIG tip. Now did you learn your lesson? Don't expect great service and food from a chain joint. Spend your hard earned money where it is appreciated. Give your business to the local establishments that want repeat customers.
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False Advertising
Posted by Gjkoshlap on 06/05/2012
TOMS RIVER, NEW JERSEY -- Watching TV and seeing your ad about your free salad bar, led us to have dinner at Ruby Tuesday, Toms River, NJ, yesterday, June 4th for our 63rd anniversary. We ordered and then were going to the salad bar and were told that it is only for special items which we did not see on the menu. We did not see on TV that you had to order special items and the waitress did not tell us that. It was very embarrassing and we feel it is false advertising.
     
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Posted by Anonymous on 2012-06-05:
Wow congrats on 63 years of marriage! I hope you didn't let this ruin your anniversary.
Posted by old fart on 2012-06-05:
God luv ya... 63 years is a long loyal time!
Posted by ok4now on 2012-06-05:
I have seen their commercial about the "New Ruby Tuesday" and was tempted to try them out. They even sent me a 25% off coupon in the mail. After reading your review I agree it was false advertising and I will not give them my business. Sounds like just another chain joint trying to rip people off. Good post.
Posted by trmn8r on 2012-06-05:
I wouldn't be fooled by the "New Ruby Tuesday" routine. Same old people and same chain experience. I threw them under the bus a few years ago. I slipped and went back after over a year, and it was as ho-hum as I remembered.
Posted by FoDaddy19 on 2012-06-06:
Congrats on having such a long marriage. I'm looking Ruby Tuesday's website and it does look like the garden bar is availible with certian menu items. But apparently you can get it as a stand alone selection as well.
http://www.rubytuesday.com/menu/dinner/
Posted by jktshff1 on 2012-06-06:
We finally got someone on here older than me and OF...congrats!!
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Too Many Drug Users
Posted by Y.TERRENCE on 05/19/2012
I was employed by Ruby Tuesday in Orlando, Fl for over a year. I hated working there. 80% of the workers were either on cocaine or weed. My advice, if you are applying at a company that doesn't drug test, move on. I've found in my experience that working for a company that doesn't test is not healthy.

     
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Posted by Alain on 2012-05-21:
Since Ruby Tuesday is a franchise operation it's possible the corporate office is unaware of any problems at this location. Let them know what you think (I wouldn't word it as any more than being suspicions since if it turns out someone is wrongfully accused they might get annoyed about it): http://www.rubytuesday.com/feedback/
Posted by gloucester va on 2012-11-13:
I was deeply disappointed in our food on veterans day.I took my husband to gloucester ruby tuesday....The lobster was cooked too fast shell was burned crisp meat inside was on mush side...my cocon ut shrimp add on burnt...steak you could only chew the juice out you ended up with a clump of meat you could not swallow or digest....mashed potatoe and brocolli were up to standard ...need to do away with garlic bread hard as a rock ...this is the third try of undercook or below grade level quality of food. To pay$42.00 for a meal and leave not satisfied doesnt work for me,,,,too remind myself I took a picture of burnt lobster and asparagus i was charged an extra $1 for ...remind myself no more
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Very Poor Service, and the Worse Meal I Have Ever Received at a Ruby Tuesday
Posted by Bubsiewilk on 03/19/2012
Food awful. Waiter Jon of Orange Blossom Trail in Orlando, never refilled our drinks. The salad bar old, not fresh. A party of three and 1.5 hours later, we finally received our bill. Worse Ruby Tuesday I ever ate at.
     
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Posted by trmn8r on 2012-03-19:
I've had some truly awful meals at Ruby Tuesday, and some delicious ones at the same location.

I finally decided these two do not "average out", and terrible experiences like yours are not worth the risk and aggravation. I tossed RT into the trash heap of chain restaurants and never looked back.
Posted by Anonymous on 2012-03-19:
The Ruby Tuesdays near me shut down couple years ago. I enjoyed the food there, they had one of the best burgers I have tried.
Posted by trmn8r on 2012-03-19:
Yes, Wally, that was my favorite. I believe it was called the Alpine Swiss Burger with mushrooms.

Unfortunately, I received one carbon-black on one occasion, and when allegedly recooked to medium rare as I originally requested, it came out raw. Then the manager lied to me as to why this all happened.

The thing about most of these chains is they have some tasty items on the menu, but if prepared improperly or the service or cleanliness goes downhill, all heck can break loose.
Posted by ok4now on 2012-03-20:
When you visit a chain restaurant this is the chance you take.
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Rancid Burgers!
Posted by Valkyrieinflight on 01/09/2012
MONTGOMERY, ALABAMA -- My Open Letter To Ruby Tuesdays: I was shocked by what was the WORSE experience I have ever had anywhere, let alone Ruby Tuesdays at Eastchase Loop, Montgomery Alabama. I have eaten at your restaurants for years in various cities I have lived. I had come to rely on the consistency of the food and service quality that made anywhere I am feel "like home". Today the order was not taken correctly, took long despite that it was not crowded, I had to ask for refill on my drink despite the server seeing it was empty for about 15 minutes. But the worse part is that after all this I was served meat that was RANCID!! I threw up before I left and have been sick ever since. I got home, threw up again and slept all day. I am so upset I cannot even express my anger and disappointment. My sister was with me and when I told her my burger was not good she smelled hers and backed away. I was very hungry when I arrived and by the time the food got to us I tried to eat it but less than halfway through I realized it was not me - the meat really was bad. My sister ordered the Minis and had not gotten to the meat part because its mostly bread on those but when she smelled mine, she lifted the bun on hers, took one sniff and put it down! It was disgusting. The texture was spongy, as if frozen and then improperly defrosted. It was not pink but I think that was not due to being cooked. It felt like the color was due to it being not fresh. The question it raises for me is about food handling at your restaurants. Is your meat frozen until ready to be cooked? Is it handled safely? Clearly the answer has to be NO judging from our experience and both of us having the same problem. This was at approx noon, it is now almost 11pm and its just now that I feel well enough to even write to you. The server and asst. mgr offered me another dish...as if I could even think of eating another bite in your restaurant. She said "I don't want you to leave hungry".... Trust me, leaving hungry was not possible. I have not been able to eat since that. I was even too sick to go to Pri-Med, which I considered because I thought I was food poisoned. Just writing to you is like reliving that horrible ordeal and sickens me to recall the odor and taste of the burger. We were not charged for our meals - thank you for not charging us for food poisoning! But I swear by all I hold dear that I will never eat at any Ruby Tuesdays again and will warn my friends and family about what happened to us today and the indications that the food handling at Ruby's needs to be looked into...A former Ruby Tuesdays customer
     
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Posted by Anonymous on 2012-01-09:
If you had nothing but wonderful experiences at all other Ruby Tuesday's, then why would you swear them off completely? As opposed to simply not visiting this particular establishment again? I've had McDonald's put onions and pickles on my burger before, even after I had asked them not to. But that doesn't mean that I stopped going to "ALL" McDonald's across the country? That would be unfair to hold all other franchises accountable for the mistake of only one.

Good review for THAT location! But I won't be boycotting all the others across the country.
Posted by Venice09 on 2012-01-09:
First let me say that there is absolutely no excuse for this whatsoever. But I have to ask. If it smelled that bad, how did you manage to eat any of it at all? I realize you were hungry, but I honestly don't understand how you were able to get past the smell. It's making me sick just thinking about it.
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Sad Service
Posted by Paulthedelislave69 on 11/14/2011
INDIANA -- We went to the Ruby Tuesdays on I 465 off of 38th St in Indianapolis today. We were the only people in the restaurant until people filtered in. We ordered drinks and proceeded to scope out the fare. We ordered our drinks and waited for the wait staff to take our order. And then we waited and waited until my partner decided on the salad bar and Ruby's minis. We had waited about ten minutes and ken got up and raked the salad bar. That takes a while for him because we like your salad bar. He took a few bites, we with our drinks and wondering why it happened that after 20 minutes our order was not taken and all of the people around us were being served and our order wasn't taken. If you are against same sex couples of thirty years let me know. We've eaten at this restaurant several times. If you've changed your policy to exclude gay people please let us know. We'll never darken your doorstoop again.
     
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Posted by Skye on 2011-11-14:
What happened when you spoke to management, about them forgetting about you, and taking your orders?

Management cannot attempt to correct, what they are not made aware of. I would have been annoyed also, but I would have asked to speak to the manager.
Posted by clutzycook on 2011-11-14:
Are you sure it had to do with the fact that you were a same-sex couple? Were you wearing t-shirts or tattoos that eluded to the fact that you were partners and not just two guys out for lunch? Perhaps it had to do with all the other people who filtered in?
Posted by Anonymous on 2011-11-14:
I highly doubt it had anything to do with being a same-sex couple. I go out to dinner with my friends, we're same sex, we're gay (not dating) and we still get treated well most everywhere we go. When its bad, it has nothing to do with our sexual orientation. Sounds like this has more to do with terrible service. Did you ask to speak to the manager?
Posted by swimjim on 2011-11-14:
The wife and I have had this experience before, usually because we seem to come in when nobody's paying attention, or we sit in a section that isn't covered by any waiter in-particular. I never just sit there and fume, I get up and seek service or leave if I don't get it.
Posted by Anonymous on 2011-11-14:
How would they know you were a gay couple?
Posted by Anonymous on 2011-11-14:
Were you guys holding hands or something?
Posted by swimjim on 2011-11-14:
sitting on the same side of the booth might be a giveaway. . . .
Posted by madconsumer on 2011-11-14:
WOW!! what an ordeal. sure sounds like to me you two were singled out and discrimanted against.
Posted by DebtorBasher on 2011-11-14:
It shouldn't matter if they WERE holding hands (straight couples hold hands in resturants), wearing T-Shirts (Straight couples wear T-shirts), had tattoos (Straight couples have tattoos), sitting in the booth together (Straight couples sit in booths together), finished each other's statements (Straight couples finish each other's sentences)so, why can't a gay couple? ...They were customers who were ignored while others who came in after them got service.
It wouldn't even matter if they stood up on a table and announced it to the world that they are a gay couple.
Posted by DebtorBasher on 2011-11-14:
One question though, were the other people being served by YOUR server or by other servers? I ask because servers are assigned to certain tables and though they may have been taking care of their customers and not know how long you were waiting, or they may not be allowed to take care of another server's tables.
Posted by Anonymous on 2011-11-14:
I still say its a case of really really really bad service.
Posted by Anonymous on 2011-11-14:
My bf and I got ignored at the Spaghetti Factory once. We flagged down another waitress who happily waited on us. Towards the end of the meal, the waiter who originally was supossed to wait on us came over to apologize. He was busy serving a large party. I didn't once take it personally
Posted by Old Timer on 2011-11-14:
Best answers John!

(by the way Ruby Tuesdays in Park City Ut is not very good and their service is even worse)
Posted by trmn8r on 2011-11-14:
Wow, what an arduous and painful ordeal, and not unlike some of my own Ruby Tuesday experiences. But I'm not gay. What makes you think your experience has anything to do with being gay?

In all the bad experiences I had at mid-level restaurant chains like Ruby Tuesday, it never occurred to me that the problem could be that I'm heterosexual.
Posted by yoke on 2011-11-15:
This has happened to us at Ruby Tuesdays also, and we are straight. We got seated by the hostess and the place was pretty empty. We waited and waited to be acknowledged. Never did. We decided to leave and as we were leaving the same person who just seated us about 20 minutes earlier said have a nice evening. At that point we told her we were ignored by the staff and were going someplace else to eat. Have never gone back to a Ruby Tuesdays since.
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Horrible Service
Posted by Lcoleman3930157 on 10/13/2011
FISHKILL, NEW YORK -- Visited this particular location and was initially satisfied with the server and accommodations. The problem arose when our food came and the meat which was ordered well done was totally pink inside. The manager came over and took a look and agreed that it was in his words "really pink"... He handled it and the food was done over. But while waiting we hadn't got napkins or silverware after asking once but the second request for those was granted. After eating I requested a desert to go, it was added to our bill and the bill was taken care of while we waited for the desert. We ended up waiting 35 minutes on the desert (cupcakes) but were told twice oh they'll be right out and twice asked "oh they didn't bring them out yet". The last approach to us by the sever she asked if we were "all set" I then made a hand gesture showing her 'still no cupcakes'.. So bottoms line the overall experience was certainly not a good one. I love Ruby Tuesday but this one has made Applebees look really enticing. And for me that's saying a lot.

     
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Posted by trmn8r on 2011-10-14:
I frequented midlevel restaurants weekly for several years, including RT, Applebees, TRH, Outback, TGIF, Olive Garden.

I came to dislike them all, because the food prep was very uneven and sometimes downright incompetent. The worst of the bunch in my area was AB's and RT. Now that you mention it, AB also put RT to shame which is odd b/c RT definitely has more complicated entrees and higher prices.

The trick, in my opinion, is to kick this trash to the corner and eat at better restaurants less often. My expectations I could find one of these chain places that was consistently good were dashed, and believe me I tried.
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What a Crock
Posted by Biggabroni527 on 10/11/2011
MONTGOMERY, ALABAMA -- We arrived about 330 PM on a Thursday. There was not a soul in the place when we walked in. My wife walked back to the bar and here was a waitress standing in the kitchen door with a drink in her hand. My wife asked if we should sit ourselves the employee responded "I'm off let me find you some one" Another employee came out and sat us at the bar. When we told them we didn't want to sit in that area they told us "it was the only section open" WTF!!!! there was apparently a manager and a cook in the kitchen who were very loud and vulgar again we asked to be moved the server rolled her eyes and moved us over by the bathrooms (which were nasty) it took forever to get our food then it was cold the waitress came by once to fill up my water we never saw the manager except when he was cursing at the cook in the kitchen next time we will go to some place else
     
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Posted by Skye on 2011-10-11:
I would have left. The way they keep the bathrooms is a reflection of how they keep the kitchen.

Thanks for warning others.
Posted by MDSasquatch on 2011-10-12:
The LAST time I went to a Ruby Tuesday, my wife and I were walked past numerous tables and seated in the table closest to the bathrooms as well. I told the waitress that I didn't want to smell p*** and s*** while I was eating and we left. There are far too many choices and I refuse to eat anywhere that treat me that way.

From your post, I see things have not changed. Good Riddance.
Posted by oldisgood on 2011-10-12:
I, too, when the hostess tries to seat us near the bathrooms, statethatwe won't sit there. They always find another area. In my old age I have learned to "talk" with my wallet. When I was younger I sat whereever they sat me but as I aged I realized that I didn't have to. I never wanted to be confrontational but soon learned the "squeeky wheel" gets greased. I wont' sit by the bathroom, the kitchen, or the smoking area. If no table is available I either wait for a new table or leave.
Posted by PepperElf on 2011-10-12:
then again if no other sections are available where would you sit? i mean .... you can't kick the other customers out after all.


and i hope the fact that the waitress was off the clock isn't really part of this complaint. I mean she did find you someone who was still working. I'd hate to see someone try punishing her for not being a servant while she's not being paid for it.
Posted by oldisgood on 2011-10-12:
/As I said, I would leave or wait for the next available table in an area in which I want to sit.. No food is worth sitting at a table or an area you are uncomfortable with. Plenty of restaurants available.
Posted by PepperElf on 2011-10-12:
I went to a place like that a few weeks ago.

The restaurant was CLEARLY understaffed so they only had a couple of sections open. The remaining sections did not open until the top of the hour when oncoming employees showed up.

Still some people were FURIOUS that they weren't being seated. I mean it wasn't rocket science - two servers working their tails off in the sections they were already manning, yet people thought they'd be able to handle more tables? And get served right away too?

And o boy, when three of the employees started talking - one clearly giving out instructions to the other two, omg the employees were "chatting instead of working!!!! eleventy!!!"

seriously, people were making those comments in front of me.


although I didn't mind when they got in a huff and left... cos it meant a shorter wait for me, and i didn't have to listen to them whine. although i did let one woman go ahead of me cos she had little kids and my stomach has more patience than a child's does.
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Eating at Ruby Tuesday's may kill you if you have any health issues.
Posted by Crookstonamy on 09/05/2011
My husband and I ate at Ruby Tuesday's last night and both of us ended up sick. I believe there to be MSGs in their food from the reaction I got and having that same reaction to MSG previously. My steak was undercooked also.

I am on dialysis and had I eaten my entire meal, I may have died. I feel with the health concerns with MSG alone, add on any health concerns most people face, this restaraunt chain should be forced to change it's practice of food preservation.
     
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Posted by trmn8r on 2011-09-05:
If your steak was undercooked, the manager on duty should have promptly taken care of that. Meat doneness is always a potential issue.

RT has an impressive looking FAQ that includes a guide to allergans and MSG. People sensitive to MSG are given menu suggestions on pages 14-15:
http://www.rubytuesday.com/assets/menu/pdf/informational/allergen.pdf
Posted by madconsumer on 2011-09-05:
that sounds horrible! did you ask if they use msg? i have heard many places using it, and it causes serious issues to many. i have also seen many places with a sign saying "no msg used here".

it may be a best practice in the future to ask if they use msg or not.

very helpful review.
Posted by Skye on 2011-09-05:
People are responsible for their own health issues. How is Ruby Tuesday's to know someone is on dialysis?

OP, you know what you can and cannot have, and it's up to you to ask how food is prepared. Sorry this happened, but they did nothing wrong.


Posted by GreenstarYT on 2011-09-05:
A lot of places probably use MSG. Unless they specifically say "we don't use MSG" then you kind of have to assume they do.
Posted by Starlord on 2011-09-06:
If you have food sensitivity issues, it is your responsibility to know what to watch for and ask before just chowing down. My wife is highly allergic to shellfish, and questions every dish at Chinese buffets to make sure she does not ingest shrimp. Telling the restaurants to remove shrimp from their menu is ridiculous. Idiots are trying to remove peanut butter from the school lunch program because 1-3% of kids MIGHT be allergic to peanuts. Peanut butter is a healthful, nutritious food that is easily digestible for the vast majority of the population, as well as being a good meat substitute. You own your helath problems, not Ruby Tuesday's. I wonder how your steak was undercooked, medium when you wanted well done? This is not a health issue, but a preference one. I happen to like my steak rare, and I believe it is a healthful method of preparation. I hate to see a beautiful cut of meat cremated. Saying a steak is undercooked without specifying how is inadequate.
Posted by BEJ on 2011-09-06:
It is your responsibility. You should have informed the server of your alleriges and asked if they prepare the food with an ingredient that your are allergic to.
Posted by robridingbike on 2012-05-17:
If u are on dialysis ( my sig. other is...m,w,f) You would know u cant have salt (go leg cramps) or any other seasonings. So, u should have said NO salt plz
Posted by scform2391832 on 2012-07-01:
That is the most ridiculous thing I have ever heard. Not only do most restaurants but Ruby Tuesday does offer an allergy menu for guests who are sensitive to different methods of preperation. It's crazy to ridicule a company who obviously has tons of success and years of experience in this field. How could anyone know all of your health problems. Get in touch with the real world people.
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