The food was overcooked, the salad bar looked like it hadn't been replenished in hours! the salads were crusty and raunchy looking.
7 Replies - Latest reply on 12/21/2010Add reply
The drinks were not worth the price, the service was substandard, and the atmosphere was like a Wayans Brothers movie. We will not go back.
We never saw a manager or anyone that resembled one. We will go to Outback next time.
FREDERICK, MARYLAND -- Ruby Tuesday seems to feel that it is acceptable to make the customer wait 90 minutes for burnt food, less than half the order, and then when you speak to manager you are told to leave the establishment. The manager would rather the customer "eat, be quiet, and pay the bill" according to the staff". One must just too much business to care about real customer service.
13 Replies - Latest reply on 12/30/2010Add reply
I came back to see the Owner/General Partner several days later to discuss the matter, however he was no where to be found, and the staff informed me he was never there. I even made the Debit card charge "suspended" so that we could discuss the matter, and sent a letter, however I have yet to get a call to resolve the problem.
When you call their TN headquarters to file a complaint, or leave a electronic posting it goes unanswered for weeks, so Ruby Tuesdays is all about profits, ripping off the public, and serving trash food at high prices. When you ask to get it fixed you are asked to leave the restaurant by the franchise holder as a matter of corporate policy, since they feel that they can get some one else to come in to take your place for the substandard, awful food.
Corporate America -- DO NOT DEAL WITH PROBLEMS -- WISH THEM AWAY
SANFORD, NORTH CAROLINA -- THANK GOD MY PARTY HAD ALREADY HAD OUR MEALS AND WAS GOING TO HAVE OUR AFTER DINNER COFFEE, WE HAD TO WAIT WHILE THEY BREWED OUR COFFEE. FINALLY WE GOT OUR COFFEE AND AS I WAS FIXING TO TAKE A SIP I NOTICED SOMETHING IN MY COFFEE. TO MY DISMAY THERE WAS A LARGE FLY IN IT. I CALLED THE WAITRESS OVER AND SHE HAD THE MANAGER TO COME OVER. HE DID TAKE THE COFFEE OFF OUR BILL BUT SAID, "THIS IS WHY I HATE SUMMER TIME, YOU GET ALL KINDS OF INSECT IN FOOD AND DRINK." I DO NOT THINK THAT WAS THE RIGHT THING TO SAY. THE STORE NUMBER WAS #4612 IN SANFORD, NC.13 Replies - Latest reply on 07/01/2010Add reply
GULF BREEZE, FLORIDA -- I WORKED AT RUBY TUESDAYS IN GULF BREEZE UNTIL TODAY I went in at 4 and their were termites flying all over the kitchen area by 4;30 they sent someone to the store for insecticide. their were poison covered ... read full review8 Replies - Latest reply on 05/25/2010
LITHIA SPRINGS, GEORGIA -- My boyfriend and I came from church on 5/16/10 and we decided to go to Ruby Tuesdays on Thorton Rd. in Lithia Springs GA. Our waitress was slow as Christmas. She gives us this menu that says Sweetheart ... read full review8 Replies - Latest reply on 11/11/2013
Bad Customer Service
LOUISVILLE, KENTUCKY -- I was a visitor to Louisville, Kentucky on business. As a visitor, I decided to visit Ruby Tuesday's on Blankenbaker as I waited for the bus heading to downtown Louisville. Not only was my shopping ... read full review11 Replies - Latest reply on 08/12/2010
We ordered three steaks. all three were cold, tasteless, and mashed potatoes were like glue. and if the booths were any smaller you'd have to sit in the aisles. 2 Replies - Latest reply on 02/24/2010Add reply
SANDY, UTAH -- My husband have visited Ruby Tuesdays several times over the years. We liked the variety in the salad bar, and it usually seems fresh. However, it has gradually taken a downward turn in my eyes. The soup portion has gone from a cup to a couple spoonfuls in a tiny dish. Today my cousin and I met for lunch on my recommendation. I was embarrasssed. Every variety of lettuce was wilted, almost gooey. Every single dish looked like it had sat out all weekend. I told our waiter and he said he would tell the cook, but when we left, nothing had been changed. Don't think we'll go there again.3 Replies - Latest reply on 02/22/2010Add reply
CULLMAN, ALABAMA -- By Far the best indoor dining experience I have had in a while. Parking lot was exceptionally clean, salad bar was well kept, food quality was great, food arrived on time, restaurant was clean, bathrooms were clean and well stocked, music was pleasant for a sit-down dinner, dress was appropriate, waitress and host had respectful attitudes, and management seemed to know what they were doing. Kudos and 5 stars for Cullman's own Ruby Tuesdays!! Way to go guys!! Keep up the good work!!1 Replies - Latest reply on 02/05/2010Add reply
Someone Please Tell Me Why
OCALA, FLORIDA -- I live in Ocala Fl. and I don't live in a gated community or on the other side of town. I often visit ruby Tuesday but I don't get any of there coupons like the other side of town does. I would have not ... read full review16 Replies - Latest reply on 03/01/2011
COLUMBUS, OHIO -- Today, a friend and I went to Ruby Tuesday's for lunch. I was craving a Boston Blue Burger. I ordered the burger well done.
47 Replies - Latest reply on 02/20/2010Add reply
When my burger arrived, I cut it in half, as usual. The thing was raw, and I mean RAW, in the middle.
Mind you, I love my steak rare. In fact, its Ok if it moos while I hold it down with my fork. Burgers, however, must be cooked through.
No worries, it happens. I flag my server down, she apologizes and offers to have it redone correctly. I accept and soon a fresh burger is placed in front of me.
This burger, too, was raw in the middle. I am not talking slightly pink, I mean raw. It was burnt on the outside and still cold in the middle.
It seems your cook staff thinks well done means turn up the grill at burn it on the outside. At this point, I am no longer interested in eating and ask for a manager. The manager is polite, apologetic and even offers me free desert.
PLEASE Ruby Tuesday, be sure to teach your cooks how to properly make a well done burger. I have eaten at this location many times without incident so assume you have new staff.
Yours are the ONLY chain burgers I will eat and would really hate to have to stop coming in!
Loss of Customer
BETHLEHEM, PENNSYLVANIA -- My husband, children, an I go out to eat at Ruby Tuesdays every Wednesday night as to that is our only night off together. On this particular night after dining in we went to leave and I informed my husband ... read full review12 Replies - Latest reply on 11/08/2012
SHELBYVILLE, TENNESSEE -- I ate at the Shelbyville TN store last Saturday (May 9). I saw some guy smash a fan on the kitchen floor. It was a crazy thing to observe. It was very unprofessional and made me nervous. I asked the waitress if everything was ok. She told me that he was a regional manager. I was ready to leave after that, but since I had already order I just stayed. My food came out and I proceeded to eat. I started eating my baked potato and bit in to something hard. It was a piece of white plastic from the fan that was smashed on the floor. I could still hear the gut being loud in the kitchen. I find it hard to believe that someone like that is in a management position. He threw a fit like a two year old child and smashed a fan in the floor. Is this what you consider leadership in your company? Is this the example that the other employees are suppose to follow?
2 Replies - Latest reply on 05/11/2009Add reply
I was very offended by the entire experience. They should have respectful, mature, and educated people in management. Not aggressive people who cannot control their emotions and do physical damage. I can only imagine how that made the employees feel. I think is safe to say that this company is headed in the wrong direction.