Improved Customer Service and improvements needed in general
Date: Sept 13, 2011
From: John R. Davison, Club Member
To: Various recipients Subject: See Below
PLEASE BE ADVISED THAT THE BELOW ARE SHARED SENTIMENTS BY OTHERS.
Referring to my Samâs Card I called your number and was advised, it is no longer in service and the email is no good also. What is going on?
My name is John Davison and I am a Sam's Club member for more than a decade since residing in Georgia prior to relocating from Philly. I reside at 1787 Wedgewood Drive, Stone Mountain, GA 30088. My Land Line: 770/808-1619. I patronize the Sams on Jimmy Carter Blvd, near Interstate I-20, below Lawrenceville Hgwy. Please take into account the below and know that these suggestions represent dozens if not hundreds of Sam's Store's customers. If need be I will have them submit the attached suggestions. Your Suggestion Box in the store with cards is not working. Step up your game.
1.Sam's Club need to erect an overhead (canopy) cover or rain shield so that customers like myself after parking do not have to walk in the rain between the entry door and exit door.
2.In the Store at the Food Court, improvements are critically needed. Too often we as customers are told we need to wait 10 minutes for hot dogs to cook. This is ridiculous. Do some research, check with Wendyâs, sell sandwiches with lettuce and tomato and a sauce, Be competitive at the Food Court. Servers need to be more organized, aware as I am that the demand for after church groups and others on Sundays and on other days want prompt service; there is no excuse for not better planning to have cooked hot dogs, pretzels ready etc.
3.Cashiers are too slow moving customers through. Sam's need hand carry
baskets for customers shopping for a few items. The Samâs Club stores are overdue for this accommodation. Everyone does not buy on each visit in bulk, dah. Some only want a few items.
4. At the Gas pumps, too often the receipt machine runs out of paper; this in inexcusable.
5. At the pump, you need paper towels, water and squeezie hand held toolfor customers. You used to have this for your customers convenience.
6. Sam's need to step up its game with gas pricing and post prices near the entry street. The QT Gas Station nearby is often cheaper than Sam's-too often.
At Kroger, you get gas price discounts and the price is lower than Sam's which is inexcusable taking into account that Samâs Club members are bulk purchasers and deserve a lower competitive price when we gas up at Sam's.
7.At the Service counter finally improved with new counters, you need to upgrade your computers, get rid of the old outdated Monitors and CPU's to improve efficiency. The quality of ID photos on the members cards need to be improved.
8. Most importantly, Sam's must recognize that you need to have special or discount carts etc so that you are competitive with other wholesalers/retailers (like BJ). Remember, everyone does not need to purchase in bulk and some look for deals.
Samâs, consider selling cakes with chocolate on 1/2 and lemon on one 1/2. It makes sense. When you post buy two (muffins) for the price of one, you must cut in half the price if one is purchased. Samâs does not do this which is outrageous. You are a part of Wal*Mart and you need to step up your game. Are you aware that sometimes you get better pricing at Wal*Mart than at Sam's in many cases. Have your people check this out.
Presently, I know of say 100 or more individuals who share the concerns I have raised and I suggest you give priority to these concerns. I look forward to your email reply or you can call me. You have my address and other contact information. I AWAIT YOUR REPLY.