Sam's Club - Page 2

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1.5 out of 5, based on 21 ratings and
46 reviews & complaints.

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Rude Employees/Lying Employees
Posted by on
Rating: 1/51
MOORESVILLE, NORTH CAROLINA -- I was going to check out the new Sam's Club that just opened nearby before I purchased a Club membership. I was told by a Sam's Club representative at Walmart that the gas prices at their petrol station would be much cheaper than gas at nearby stations, this was a lie, it was the same price as the other gas stations only a few yards away. I was going to apply for the Sam's Club credit card but it said that I had to purchase a membership before I applied for the credit card, so I decided to apply for a temporary pass to see if the membership would be worth my money. When I first went into Sam's Club I was scolded for entering the Photo Center, I told the lady I was just looking for future purchases. Secondly my husband asked another employee if an item was in stock, she looked at him in a nasty manner and basically told him to get lost. I received a temporary member number and I was going to purchase some items at the new Sam's Club, but a cashier in the self-service lane came out of nowhere and was very hostile. We said that we had a temporary number and she tried to enter it and it would not work, she then became extremely rude and insinuated that we were doing something underhanded.

I said that I went online and considered purchasing a membership online and she lied and told me that no one could purchase a membership online, that was a complete lie because I was thinking of buying one before I applied for the credit card. I went back home and sure enough one can purchase a membership online. In this economy why is Sam's Club employing rude, New Yorkers that look like they belong in a trailer park. Surely they could have found a better caliber of employee than these rude, lying, nasty persons.
     
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Shaun on 2014-01-30:
Hopefully they weren't lying to you on purpose, but it's true that many stores have got to the point of not considering how pleasant a representative may or may not seem to a customer.

In my opinion, customer retention is usually a lot cheaper than trying to acquire new customers.
Tanzy on 2014-01-30:
I am so glad the Walmart and Sam's Club by me have really nice employees. My family used to shop at Costco, but it is always extremely crowded and it stresses my husband out. The local Sam's Club is not as crowded and the employees are wonderful and helpful. I hate Wal-Marts in Los Angeles they are all ghetto and have rude emplyees and the stores are always messy. It is the opposite in Orange County. The Walmart closest to my home hires elderly greeters and people whom are a bit off. It gives the place a little local color. Before moving to OC I would never have shopped at either store, and to be quite honest, I keep it a secret within my family. It is comical when I receive a compliment on a piece of clothing I bought at Walmart, I just say I got it at Target! My oldest son shops for clothes there too. It is our little secret! Lol!
Jeff on 2014-01-31:
I have been to the new sams club in mooresville three times already to get a feel to see their attitude, products etc. the samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The sams staff were slow, more concerned about talking amongst themselves than customers (mooresville-itis) and actually had an arrogant attitude. the cashiers held up lines to try to sell upgrades on memberships and their food corner(hot dogs,pizza, etc) lacked any quality and the staff just seemed lathargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old sams stuff and at a higher price than other stores in the area. Sorry Sams you get one star for your gas price and that's it.
david on 2014-02-28:
I have to agree that many sams club employees are not top notch and its obvious there's a lot of turnover
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Had to Wait in Rain in Line for a Sam's Club Plus Event
Posted by on
Rating: 1/51
ANCHORAGE, ALASKA -- I had been to Walmart numerous times this summer and each time they pushed to get me to sign up for a Sam's club membership. I finally gave in and was talked into a plus membership with the promise of special deals, early and late shopping events with great deals for Plus members that they appreciate. We were notified of a special event on 18 Aug between 7 and 9 PM. We arrived at 7:30 PM and expected to enter and see what specials they have. As we walked toward the door we saw a line of 30 - 50 people waiting to get into the store. It was lightly raining.

The store was letting 15 people at a time enter the store. When I asked why we were waiting outside in the rain to get to a special event when we had paid extra for a plus membership. I talked to a lady who had come out to talk to customers waiting and she said they couldn't let everyone in at once because they were not staffed to do so. I then asked to talk to a manager - a man she identified as[snip]Montgomery. When I asked him why we were waiting in line in the rain to get in to a special event he indicated that everyone was waiting not just me - that was not the question I wanted answered.

As we spoke his voice was raised and I matched his volume level with my own. I finally asked for my membership dues back and he said after everyone was let in and taken care of then he would take care of me. I then asked him to re-affirm he said I just had to wait until everyone else was taken care of and he said yes - his entire staff is there to take care of members. I reminded him I still am a member and showed him my card

Mr. Montgomery was rude and condescending. If this is how Sam's Club treats their Plus members I don't want to know how they treat regular customers or employees. I thought a Plus membership meant I was going to be one of Sam's elite members but instead was treated worse than I have ever been treated by any retailer or wholesale organization.

I left the store because I wasn't about to stand around in the rain to spend money at a store and I will return and ask for my membership refund - I hope Sam's honors that!!!!
     
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FoDaddy19 on 2013-08-19:
It's not like they can control the weather. And they did tell you exactly why they weren't letting everyone in. They were understaffed apparently. That's not a good business practice in my book, but that's why they were only letting 15 people in at a time.

As for you status an "elite" plus member. You can see what the Plus membership gets you beyond that of the normal membership here
http://www.samsclub.com/sams/pagedetails/content.jsp?pageName=aboutSams and _requestid=223281
John Nicholson on 2013-08-19:
Both WalMart and Sam's Club suffer from a lack of good management and as a result, staff hours have been reduced to where you now find long lines at the few registers open. We stopped shopping at both. As for the rude manager, that attitude seems to be normal for WalMart. Perhaps it is a job requirement?
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Another Cancelled Winning Bid and Order Confirmation
Posted by on
Rating: 2/51
I won an auction for a flat screen TV and received the "you won" and "order confirmation" emails. A week later I checked my account and found it had been cancelled. I called and was told they were out of stock yet they sold three more several days after I supposedly won mine but for higher prices. They either cancelled mine and sold it later for a higher price or were selling things they did not have physical possession of. Both are violations of auction fundamentals. I asked for something with similar specs and was told no.

They have no reserve on their auction items. Since this posting Sam's Club got involved after my phone call complaints and set me up with 3 "private auctions". In theory they located the item and held it for me alone to bid on. They had me place the same bid they could not fulfill previously and I won all three but they were not able to fill the orders after all that. I can't believe their customer service got involved to that point and still could not come up with the item they claimed to have.
     
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FoDaddy19 on 2012-10-30:
You might not of met the reserve price

From their website :

Q. What is an auction reserve price?

A. Reserve price is the lowest price at which an item will be sold in an auction-style listing, even though the opening bid amount may be much lower.

If the highest bid does not meet or exceed the reserve price, which is never disclosed to bidders, the item will not be sold.

They are very vague about out of stock items though

"Q. What if my auction item is out of stock?

A. At Sam's Club Auctions, we make every effort to ensure that the items listed are in stock and available to our Members.

Occasionally, items are unavailable because of concealed damage, inaccurate inventory counts or incorrectly labeled merchandise."

I guess that means they just give you your money back.

"Both are violations of auction fundamentals. "

Their auction, their polices.

fsbvi on 2012-12-15:
I know what reserves are and this was higher than the minimum. If a reserve was not met they should not tell you your bid won and shipping will be in a few days! Besides, read my update - customer service tried to sell me a set 3 times after getting a promise from the vendor that one was available. This violates the essence of what an auction is - you only auction what you have physical possession of - not the promise of what others might deliver. Their "Occasionally, items are unavailable because of concealed damage, inaccurate inventory counts or incorrectly labeled merchandise." is a cover story for a lie. Its what they used at first till I escalated my complaint and got the real story - they never had it to begin with - and got the offers of a private auction with only me bidding at the same price that wound up failing too!
leeford on 2013-12-20:
This happened to me once before. This time I got the same thing. I got a notification that I had won the bid. That the item status was " being processed". A day later the status it was listed as "exception". I emailed customer service and asked them what do you mean by "exception". After a couple of days and no response. I called the customer service and asked what the term exception meant. After being put on hold he said he had taken care of it. So after a couple more days, I checked the status online again an now it shows "Canceled". Not by me but by them. No explanation has been given to me.
BillyDale on 2014-01-21:
Same thing happened to me in early December, 2013. I won a 70" Sharp LED. I received the emails that I had won, and that shipping info would be forthcoming. I was also offered information about obtaining an Extended Warranty. I then received and email about 3 days later saying my order had been cancelled with no further explanation. I called the toll-free number and was told that the unit might have been damaged in preparation for shipping. They gave me an incident number and said that there would be more auctions on that particular TV and that I should bid them up to win no matter what and then they would credit the difference after the order was placed. I recorded the entire call just to be sure I know what I was told. The same TV has not ever been offered since, in almost 2 months. I was able to see where they were for sale at the Wal-Mart store. I'll bet if Sam was still around he would have a fit that his company was operating this way. I think the experience has tainted my attitude for all of the Walton related companies (Sam's Club and Wal-Mart). In the long run, they loose as I have always been a pretty regular customer. Not no more! And I have quite a few more "buying years" ahead of me.
tomy on 2014-03-28:
The same thing has happened to me 3 times in 3 months this year. Someone needs a class action lawsuit.
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The definition of HORRIBLE customer service
Posted by on
Rating: 1/51
ROBINSON, PENNSYLVANIA -- I would just like to start off by saying that I have NEVER in my entire life experienced customer service that was anywhere close to as terrible and harassing as I had received earlier today. I entered the store to return a wireless headset that I paid about $50.00 for and went to the customer service area. A lady (very slang talking) looked at my item and immediately brushed me off and said it probably couldn't be returned without a receipt.

I understand that there are restrictions to returns but I would expect them to assist someone such as myself with this issue when I paid $100.00 for a membership, spend $1,000s of dollars on food and electronics, and bring my family members along to buy and support your products. The only place that I shop is Sam's Club and I've always been a huge fan of the store but the one time that I have a problem with one of your products (have never returned an item before) the company turns their back on me like I'm a nobody.

I work for one of the largest pharmaceutical companies in the world and my boss would NEVER tolerate such poor behavior that was laid upon me today. The lady then said "go look for a different one while I see if this can even be returned." I went to the electronics area to check on a replacement only to return and overhear the manager and representatives snickering about my stupidity for what I was trying to do. The store manager looked at me and immediately said "this thing is beat on, you didn't buy this one week ago."

That is when I became angry and told her it was the design of the product and don't appreciate being called a liar. She immediately responded by saying "Don't you dare get an attitude with me," then went to look at the other microphones to validate my statements. She returned a few moments later only to state "my mistake I am not familiar with technology."

If something is not done about this then I can assure you (even though 1 customer doesn't matter to a company as huge as yours) that I will NEVER shop at Sam's Club again and will be sure to pass my experience along to my co-workers, friends, and family to ensure that they never give your company the chance to treat them like animals as was done to me. I deal with a**holes on the phone and in person 8 hours per day and the last thing I need is more of that after I get off of work.
     
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raven2010 on 2012-03-06:
The policy is clear, and it does not make exceptions for how much money you spend there or how many family members you bring along.

YOU MUST HAVE A RECEIPT TO RETURN THIS ITEM

http://samsclubanswercenter.custhelp.com/app/answers/detail/a_id/320/session/L2F2LzEvdGltZS8xMzMxMDgyMjc3L3NpZC82c25hUnJTaw%3D%3D

Computer/video game software must be returned in the original and unopened packaging with receipt to receive a refund. Defective software must be returned within 90 days of the original purchase with a receipt to receive an exchange of merchandise.
Churro on 2012-03-06:
First of all this isn't software and secondly Sam's Club has a computer record of every purchase and return a member makes so what's up with needing a receipt and thirdly and more importantly this is a COMPLAINT ABOUT LOUSY UNPROFESSIONAL SERVICE.

Sam's Club sucked the egg on this one.
BigAl on 2012-03-06:
I shop Sams Club often and I have never had a problem. I disagree with Churro. It is not Sams Clubs duty to look up every receipt on returned merchandise. And it is not an easy task to find prior sales especially when there is no date to reference it with. The product looked much older than claimed. The clerk apologized to the customer. There were no eggs sucked here IMO
*Brenda* on 2012-03-06:
I agree with Churro. With a membership card it's so easy to look up a receipt, and there's no reason to treat a customer like garbage.
Suzy on 2013-09-02:
I agree there cust service sucks!!! I was literally walking into the store @ 5 :50 on Sunday and the guy locks the door when I was walking in!!! I ran into the door!!! They are not supposed to close until 6:00.,.what kind of crap is that. Anyway I went to Albertsons and was very happy with them...will not renew my membership with sams
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Sam's Club's negligent packaging and disappointing customer service
Posted by on
Summary: Two separate porcelain Dinnerware sets arrived broken (shattered) due to grossly negligent packaging, i.e. no padding whatsoever, and no markings (eg: "fragile"/ "handle with care").

Sam's Club did refund the auction price upon return of the items, but refused to refund the shipping on one of the sets, as it was marked by the warehouse as having been returned undamaged. Both sets were not just damaged, they were shattered, and frankly, without any protective padding, it is impossible for these items to make it to anyone's doorstep in one piece. All in all I made six phone calls to get a refund of $10.41 for the shipping, a small amount that nonetheless turned into a matter of principle for me. At the end of two of these phone calls I was assured that the refund was issued and I should see it in a few days. It never came through (two months after the beginning of this ordeal).

Customer service agents and their supervisors were reasonably friendly in tone, but seemed unable and sometimes unwilling to provide help, it was like pulling teeth.

I feel so disrespected and violated for indirectly being called a liar based on some log entry that the item was undamaged, and now I'm told I would have to produce visual evidence (pictures) that the items were indeed broken. I'm kicking myself for not taking any pictures when the boxes arrived. With Sam's Club, customer is definitely NOT king. Several hours of aggravating phone calls, re-explaining everything, being promised one thing, than told another, makes one feel like a character from a Kafka novel, a helpless small character against an impenetrable and dysfunctional machine.

I've given up on the small amount they owe me, but I will make damn sure other people will hear about this and know what they might get themselves into. You've been warned.
     
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Venice09 on 2012-01-02:
A picture's worth a thousand words. But don't kick yourself for not taking any. I wouldn't have thought it necessary either. Next time, if there is one, you'll know better.

This is an excellent review. Well-written and easy to read. I understand the feeling of being helpless, and I don't like it either. At least it was a small amount. All you can do now is spread the word and take your business elsewhere.
At Your Service on 2012-01-02:
I wouldn't have thought about taking a picture either, but it makes sense as I suppose anyone could return anything claiming it was broken when it really hadn't been.

Good review and a really good idea for everyone to keep in mind.
CowboyFan on 2012-01-03:
I would never have thought to take pictures, but I will in the future. Its unfortunate that you did not get your shipping back, but at least they were quick to refund the purchase price. I would continue to buy from them if they had great deals, but certainly not anything fragile. Good Review.
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Complain and Information
Posted by on
Just wanted to say that I too bid on an item, a Nintendo DS game Scribblenauts, for my Grandson. I won the bid. Instead of getting the email with information saying it's being shipped, it said the order was canceled. I had never had any trouble with this Sam's Auction before until now. I called the "Auction Team" and at first the girl tried to tell me my payment wouldn't process, or my credit card wouldn't go through. I have a very large limit and zero balance and she's trying to tell me it wouldn't go through? Try again! She says let me check again and comes back to say that the order was canceled because they no longer have the product available. How can a company post something for auction and not have it. I believe the price was too low also, and they didn't want to give it to me. Or why not try and compensate me with another DS game? I asked them if that's one of there ways of doing business and if they treat all their customers like that. I don't get it. It p*__ed me off to think I spent my time and effort to try to Win this bid and they don't have it? Come on!
On another note, I want to mention to folks to please, please, look at the estimated shipping amount. All I've ever looked at before was to make sure my bid amount was correct. I bought the Ceramic Beverage Dispenser - Yellow. It sells at Sam's Club for $19.99. I won the bid (they have so many) for $1.00. Shipping for this product is/was $60.00. When they sent the email to say they were shipping it, it had the total on the bottom. I saw it said $60.00. I thought it was an error so I went to the auction page and found one to bid on, just to check the estimated shipping, and it showed $59 and some change. So please, be extra careful. I see on the page right now someone is bidding and the price is $20 for one and the other that hasn't closed is $10. IT'S NOT WORTH IT!!
This is one product I won't be telling my husband about.
     
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Alain on 2011-09-20:
If it looks to good to be true, it generally ain't true. Good advice on the shipping fee!
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Sam's Club Complaint
Posted by on
I was bidding on a diamond pendant and won the bid at a very good price. I later received an email telling me that the item was not available any longer. "Unfortunately, we will have to cancel the below listed items from your order due to supplier availability." I did find it still available on the regular web site and called their service support. After explaining what had happened I was told that the thing that are on the auction are items that are not available any longer in the store or regular website. I advised her that I did find the pendant and that it was sitting in my cart on the regular website. She indicated that she would send a service request over to the website and that someone would contact me the following Monday (12/20/10) I did not get a call and the pendant is no longer in my cart on the site. After reading about another person's order being cancelled for the same reason I am suspecting that Sam's Club is not being honest in their dealings with their customers. Buyer Beware!
Resolution Update 01/18/2011:
I was contacted by Sam's Club and problem corrected.
     
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Alain on 2010-12-22:
It does look a bit suspicious.
bmwsav on 2011-01-04:
This also happened to me recently 01/04/2011.
Seems that Sams doesn't run an honest auction site.
dlsutton4211 on 2011-01-18:
Update to my post - Sam's did contact me and offer to correct the error for the same price as what I won the bid. I did decline as I had found a better deal.
Mighty76 on 2012-01-11:
I won a 10ft market umbrella just before Christmas. They cancelled the win the next day citing an inventory mistake. I called and they said they would set up a private auction for another color. I won that and they cancelled again. This has happened three times in row now. This is a scam they have several umbrellas in various colors on the site now selling for 4 times what I won the first one for. Don't trust Sam's auctions.
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Rude Behavior From Sam's Employees Toward Regular Customers From The Bakery Department
Posted by on
CARY, NORTH CAROLINA -- I usually get some bakery items from Sam's Club on a daily basis. They usually remind you to pick up your items if you forget to or if you are late. I was late this one time and they did not call me. I went in the next day to pick up my item and the employee at the bakery department rudely yelled at me about being there on time or they put your items on the shelves. Since my orders are different then they make regularly, they usually save the item for me or call me to remind me that I need to pick my order up. I got my item from the shelf and bought it. The next time I had to place the same order again I called the bakery department and the same employee that was very rude picked up. As I started placing my order, she rudely interrupted and yelled at me and said "MY MANAGER TOLD ME THAT IF YOU WON'T PICK UP YOUR ITEM THE NEXT DAY WE WILL PUT YOUR ITEM ON THE SHELF BECAUSE YOU ALWAYS DO THAT!" I have only been late ONCE about picking up my order so not ALWAYS. Second, they usually call the customer to remind them about the order but they did not and instead spread the rumor among the other staff members that I never pick up my order after placing it. This is not true at all. They need to learn how to talk to their customers and not blame them falsely without any reason.

I went to pick up my order the next day. My order was supposed to be ready at 10:00am. I arrived there at 9:45am. Another customer was also there and she too had placed an order to be ready around the same time. But neither of our orders were ready. After waiting for 45 minutes and finally receiving my order I came to realize that they were still warm, even though they were covered with the plastic. You could see the moisture in the plastic covering them. At the cash register, the cashier realized that too and said oh these are warm. Went I opened the package, I had never seen such worse muffins from Sam's club.

They were as hard as rock.
I think the bakery department needs to get more training on how to behave with a customer and they need a lot of manners especially that one girl who yells at her customers and spreads around false accusations. I was a regular customer and went there at least thrice a week but now after this horrible experience I am thinking about whether or not to renew my membership or go back there again.
     
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Nohandle on 2009-05-11:
Am I missing something here Amy? You purchase something daily from Sam's Bakery Department and they usually call you to remind you to pick up your order. Is this correct? If you are an adult why would Sam's call to remind you to pick up something? Just curious.
BokiBean on 2009-05-11:
I'm thinkin' the bakery ladies probably have better things to do...
Buddy01 on 2009-05-12:
First you said you go daily, but at the end you said you go at least three times a week. Big difference.
JasonJD84 on 2010-04-04:
Its a culture of personal irresponsibility, forget to pick something up and its the store's fault for not calling you.
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Sam's Club Mooresville Nc Poor Service From Staff
Posted by on
Rating: 1/51
MOORESVILLE, NORTH CAROLINA -- I have been to the new Sams club in Mooresville three times already to get a feel to see their attitude, products etc. The samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The Sams staff were slow, more concerned about talking amongst themselves than customers (Mooresville-itis) and actually had an arrogant attitude. The cashiers held up lines to try to sell upgrades on memberships and their food corner(hot dogs, pizza, etc) lacked any quality and the staff just seemed lethargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old Sams stuff and at a higher price than other stores in the area. Sorry Sams you get one star for your gas price and that's it.
     
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Won Sams Auction Item, but It Was Cancelled.
Posted by on
Rating: 2/51
Sams Club Auctions is an online auction site, which I have used a number of times before to Win bids on items, which were then mailed to my home. I recently bid on a 51" TV and won the bid for a reasonable price. Sams sent me a confirmation email saying I had won the bid and they would notify me via email when the TV had been shipped to my home address. After a week of hearing nothing I logged into the Sams Club Auction site and see that my order number for the TV was cancelled. I called the (only) number they provide for the auction site and was told they had run out of inventory on that model TV. Why then are they putting that model up for auction if they don't have any in stock?

After reading other numerous complaints about Sams Club Auctions it appears that they are not a reputable auction site. They are either auctioning items they don't have or if they don't get the price they want so they just say it's out of stock and then auction it off again to a higher bidder. BEWARE of Sams Club Auction site.
     
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