My wife bought this garment bag for me and initially I was very pleased - thought I couldn't go wrong with a Samsonite bag. However, when I started looking around to find a swivel-top hanger that works with the bag, I couldn't find one. I stopped at a Samsonite outlet, then I emailed customer service. They emailed back a copy of a page from their catalog, showing 6 hangers but 4 of the 6 have markings to indicate they're no longer available. I called the customer service number, waited on hold for at least 10 minutes, then talked to someone that said only 1 hanger was available but she wasn't sure if it would work for my bag. Today I got a message saying that the only hanger that would work for my bag is the wire hanger (like the one you get from the dry cleaner). The problem with those hangers is that you can't fold down the hook, so your suit hangs too low in the bag. I can't believe they don't make a hanger that's compatible with a new bag that was just purchased weeks ago. Are you kidding me??
DELHI -- NEW DELHI, FEB. 9. This was a suitcase that was certainly not meant to `travel' as a Delhiite learned the hard way. Having bought the suitcase from Samsonite, the last thing that Madhu Talwar expected was that it would crack on its first journey.
Determined to get back the money she thought she deserved, she fought a four-year-long battle in a consumer court. The district consumer disputes redressal forum now has held Samsonite responsible for the quality of material used and directed it to replace the suitcase or refund Rs. 6,200 at 9 per cent interest.
In its defense, Samsonite argued that the suitcase got damaged as the carrier mishandled it and the guarantee card specifically states that if any damage is caused due to misuse, neglect or mishandling by a carrier, the guarantee will not apply.
It further stated that the guarantee cover is only applicable if there is a defect in material and workmanship. The guarantee does not cover any damage caused by misuse, defect, accident or damage by a common carrier, the company submitted. And since Ms. Talwar stated that her suitcase got cracked on the way back from her trip abroad, her complaint should be dismissed, the company argued.
Ms. Talwar in her version said that the suitcase could only crack due to poor quality of material used by the manufacturer or due to a manufacturing defect. It could have not happened only because she travelled by air. She also alleged that she approached the dealer as well as the company to replace the suitcase, but they both agreed to get it replaced at her cost.
After going through all the evidence, a bench of the district consumer disputes redressal forum presided by member Janak Juneja observed that there was no deficiency in service against the dealer. However, in the case of Samsonite there is no denial in the sale of the suitcase and the company has not refuted that the suitcase was cracked. "Their plea is that the said cracks developed during air travel by Ms. Talwar. However, we are unable to be convinced by the argument that the cracks on the suitcase developed due to mishandling by the air carrier and that too during the first visit. The development of cracks is definitely linked to the quality of the material and the workmanship,'' the bench stated.
Therefore, it held the company responsible and directed it to either replace the suitcase or refund Rs. 6,200, the cost of the suitcase at 9 per cent interest. The company was also asked to pay Rs. 1,000 towards costs of litigation.
I have a Samsonite wind tight umbrella which has vents to allow the wind to pass through and not turn umbrella inside out. It works wonderfully but after 6 months the locking mechanism broke so the umbrella no longer stays open or closed. It's useless. The warranty repair dept acknowledges that it sounds like a defect, but there is no warranty on umbrellas so we are out of luck
Expect a wait time of at least 30 minutes for a call. Terrible customer service. When I finally connected, they did not recognize my product. Everything from them is made in China, so there help centers are oblivious.
Damaris is a terrible customer service representative. Every time I write an email, I get the same generic response without her reading it.
The product is garbage and overpriced. The wheel fell off after the first use.
Bought this high end Samsonite hardshell suitcase for my 150,000 miles per year travel. I put more than 250,000 miles on the suitcase and it was never damaged once until this week when I arrived in Europe - the Samsonite logo badge on the front of the suitcase was pushed straight through the case leaving a hole. The badge was attached by making an indentation in the case material which made the case material around the badge very thin and it was this thin area that broke cleanly away from the case itself. It looks very much like a badly designed method for attaching the badge and the airline agreed and said it looked like a manufacturing defect to them.
I contacted Samsonite and asked for help under my "global" warranty only to be met with zero help. They suggested I get the airline to fix it or I take it to their repair depot here in this European city I am in only for one more day (a weekend day). What would I do? Leave the suitcase at the repair depot and carry my clothes in my arms when I fly to my next destination? I pointed this out but received zero reply.
Samsonite's warranty means nothing - their high end products are overpriced and apparently designed for failure.
Last year we got a Samsonite hard olive colored 28" suitcase. My mother was using it. She made two trips with it and it was damaged.
The wheel came off during transit in airport luggage. If you look at the damage, you can clearly see that the wheel has been held by two screws. And both the screws had been broken. It seems that the material used to make the screws were not good. I have not heard of screws breaking.
When we went at the company authorized service shop, the person there was unable to accept the fact that the product was faulty. My dad has been using aristocrat hard suitcase for more than 30 years now and it still has all its parts intact. The person was telling us that the warranty provided by Samsonite only covers the fact that the suitcase does not crack. It seems that Samsonite only guarantees its suitcase box and not the wheels and locks.
What kind of quality are they providing for a suitcase worth 7,000 INR is really amazing, when you can break off a wheel within 6 months of purchase...
It is better to go for cheap products - at least you know that it will get damaged, instead of getting cheated by purchasing such costly products and then running for fake warranty.
MANSFIELD, MARYLAND -- The $800 Samsonite Black Label brief case I received as a Christmas present two years ago has begun to corrode (the metal hardware). Despite the 'lifetime warranty' Samsonite customer service has refused to replace my briefcase nor has it offered to send me a cash equivalent without a bill of sale. I understand that they no longer carry the prestigious Black Label line but they should at least have replacement parts or replacement briefcases.