Doesn't Honor Their Own Coupons, Lie When You Deal With Them
PLYMOUTH, MINNESOTA -- I recently went to Schneiderman's to purchase a living room grouping for my nephew. I only went to them because I had a gift certificate from them due to having purchased furniture for myself back in 2006. The salesman in Plymouth, Craig, was dishonest about their price matching. I got conflicting information from Michelle, the website manager the Plymouth Store Manager, and Jason who seems to think he can control people from contacting the corporate president Larry Schneiderman. They had umpteen excuses why they would not give me the "lowest price guaranteed". In fact, it took them SO long to respond that I found a second lower price. The first they decided must be "false" and Craig and Michelle went so far as to say if I bought from an online seller I would end up with unusable furniture! They had a winter sale going on at the time and in it is a coupon for $100.00 off if you buy a fabric sofa. We did that and they REFUSE TO HONOR THEIR OWN COUPON despite the fact that the only "exceptions" to it are for brands we were not buying. Jason has now decided that he can tell me, a consumer, that I MUST contact only him, not Larry, the President. Clearly he knows he is wrong and is trying to cover his backside.
Their furniture is greatly overpriced, the staff has demonstrated a lack of integrity (and/or just flat out lied and/or not been trained correctly) all for the princely sum of $100.00 on their OWN SALE COUPON.
I have not heard from Larry Schneiderman, the President and CEO, despite several emails shared with him. Apparently he's "too busy" or "too important" to reply to my emails. I can't believe a company that touts itself as being so "wonderful" would treat a senior citizen this way, all for a lousy $100.00!
STAY AWAY, THEY DON'T DO WHAT THEY ADVERTISE! PRICES EXCESSIVELY HIGH AND THEY GIVE YOU A LOT OF HASSLE!