CHESAPEAKE, VIRGINIA -- I was referred to Service Masters by Merry Maids (who said they don't do deep cleanings). I no longer had cats in ONE room of the house and I wanted to turn the room into a nursery. I had already done basic cleaning and wanted them to do a deeper cleaning with stronger products on the walls, windows and blinds. I didn't do the deeper cleaning myself because I'm pregnant and I did not want to use the stronger chemicals myself. I told them I didn't need a carpet cleaning because we were changing the flooring to wood for the baby's room.
The customer representative on the phone seemed very skeptical. It seemed like they didn't want to do the work. They asked if the room had fleas or ticks or feces which I replied NO, since I had already cleaned it, and the cats never had fleas or ticks. At the end of the conversation she said that her boss/manager quoted the cleaning of that one room for about $700 or $800!!! When online I've seen FULL HOUSES of 3,000+ sq ft deep cleaned for $300-$400!!!
ST. LOUIS, MISSOURI -- My sump pump stopped working during heavy rains in June of 2015. Servicemaster employees told me they had to put holes in drywall, but would be below the wood trim so it wouldn't be seen. Most of the holes are above the wood trim. They beat the doors up and the door jams. The walls had to be repainted due to them putting marks all over them. Do not use this company if you care about your home.
MAPLE GROVE, MINNESOTA -- My experience with Service Master was something less than stellar. First, the background. We came back from vacation to find 3 inches of water in our basement - a flood warning had gone out for the area, the only time in the 22 years we have lived here, and the only time our sump pump really needed to kick in. The pump failed, leaving us with a disaster. Because everybody was so booked, we ended up pumping out the water and doing what we could to siphon off the excess moisture from the carpet ourselves
After first contacting Service Master, I was rerouted to so many different numbers, I can't recall them all. In the end, I got lost in the rerouting, and had to start all over again. Since there were a LOT of flood calls coming in at the same time - Service Master had brought in people from other states - I can't fault them too much for this. When Service Master did finally come out to begin demolition, the young men cut our wall out at 3 feet high instead of the 2 feet we'd originally been told. This sent our insurance claim higher since, in order to repair the damage, the adjuster had to price it out at 4 foot wide drywall sections all the way around.
After the debris had been removed, Service Master left fans and dehumidifiers to dry the basement out. One of the fans was not working at all. The dehumidifier they plugged was not working. And the second humidifier wasn't plugged in at all. Yet, Service Master initially tried to charge me for ALL fans and humidifiers (they backed off once I pointed out the error), and insisted on charging me for the first day of equipment rental even though nothing was done because the dehumidifier wasn't working. I should also point out that, when my claim adjuster reviewed the Service Master bill, he could not in anyway figure out how it came out to such a high price.
Finally, once the bill came in, I tried to remit payment over the phone with a credit card. Service Master told me that if I did pay with a credit card, they would charge me an additional 2.2% to cover the processing fees. Who does that? Isn't that a cost of doing business? In a nutshell, my experience with Service Master was less than satisfactory. I would never EVER recommend them to anyone.
WILLISTON, VERMONT -- In March of 2013 I had a baseboard pipe freeze and burst. It flooded part of the upstairs and most of our downstairs. I contacted our insurance agent who contacted and sent ServiceMaster to respond and give an estimate and they were contracted to clean up the water and start removing the damaged property. The guy who was in charge had a contract that needed signing and on it said I was responsible for the $500.00 deductible. We talked and he told me "we'll work it out", indicating they probably would absorb it into the estimate.
ServiceMaster completed their job and a construction company, Bergeron Construction from Keene, NH, which I would highly recommend, was called in to do the repairs. They were in many instances were disgusted at the way ServiceMaster HD done their job such as leaving parts that had to be removed still attached, just basically not doing the job. The foreman for Bergeron had to call them on several different occasions to return to the house to complete the work.
Anyway, Bergeron completed the job and I'm a satisfied customer with Bergeron Construction. I received several payments from the insurance company and immediately forwarded them to the appropriate companies and thought everybody was square.
On January 4th, 2014 I received a snotty letter along with a bill from the collections dept of ServiceMaster. This is the first correspondence I ever received from them. The letter said how they had responded in a timely manner and properly handled and managed the damages and how I owed them a balance for costs the incurred to the tune of $500.00. Now I was sure that the guy in charge when they first arrived said it was going to be absorbed into the estimate. Now they pulled this on me. I'm wondering if they are double dipping, having the employees work up the estimate and then hit the homeowner for the deductible which would be free money for the company.
I called the company and spoke to a woman named ** whom didn't take long for tempers and voices to rise. To make a long story short, she told me I had to pay the total amount and that it was not their problem that this bill was almost one year old. She claimed it was tied up in the insurance companies hands.
I shouldn't have played the cancer card but my temper got the best of me and I told her I have terminal lung cancer and if she couldn't work with me on this bill, like making payments, the company may not get a dime because I'm going to be dead from cancer in six months (according to my oncologist who told me this 2 months ago so it really may be four months). I told her again about the dates of the construction and the billing and I could not dish out $500.00 just like that.
She told me she was going to call me the next day with a plan and I'd have to accept it. I told her I may not answer because I had a doctors appt and she said "you'd better call back within a day if I leave a message" and hung up on me. This was on January 8th, 2014. No one called until January 13, 2014 and I told her that a plan had to be worked out that it was unreasonable to expect me to pay $500.00 in 13 days. She pretty much said she didn't care and she felt sorry for people who had cancer because there were people like me who claimed to have it and using it as an excuse. I hung up on her after a few choice words.
I then called her supervisor who said she had heard the conversation and she said the $500.00 was due at the end of the month and furthermore she didn't care that the bill was tied up with the insurance company and she was going to charge me 18% interest monthly on the bill for the past year even though the insurance company had the bill. So that is my complaint that these people may be double dipping. They are definitely not customer friendly when it comes to paying a bill. I probably will pay the bill but it will be after I file a complaint with the Attorney Generals Consumer Protection Division and a payment plan with no interest.
ST. LOUIS PARK, MINNESOTA -- The city of Eagan, MN's sewer backed up into my basement and of course it was not their fault. So I called ServiceMaster on a Saturday to give me some help. VALUABLE LESSON. This is why you never do anything without an estimate up front. The tech for ServiceMaster (Chris) called me and said they were on their way at about 330 pm. I asked him how much he thought this would cost. He said he would talk to me when he got to my house about the cost. When he and a helper arrived around 4 he said he was unable to give us an estimate because the office was closed on the weekend.
He made us feel better by telling my wife and me that ServiceMaster was willing to work with the homeowner when insurance companies were not involved. Chris and his helper did a great job and did it very quickly. My family and I moved the furniture; they cut the carpet into squares and hauled it out to their truck and then vacuumed the floor dry and sprayed an anti-microbial agent to kill the germs. They were gone after about 3 hours and 45 minutes. I also rented 5 fans and a dehumidifier to help dry out the basement. ** was able to tell me the cost of renting the equipment. 10 days later I received an invoice for $3770.80. I was shocked.
I thought maybe a $1000.00 for labor, because it was on a weekend, plus the rental fee for the equipment, which was another $600. I complained to Todd their representative in St. Louis Park, MN about the high cost and he did make some adjustments down to $3479.99. Everything was charged by the square foot. I still do not understand why they could not have given me an estimate if it was based on square footage since they were standing in my basement. So remember to get an estimate up front.
I feel like they are taking advantage of me and I have learned a valuable lesson not to trust people when they act like they are doing you a favor and trying to help you. I realize people have to make a living, but this really seems extreme. I have emailed them a few times about resolving this, but they do not respond.
SHREVEPORT, LOUISIANA -- Service Masters, Shreveport LA, located at 851 Hope St., Shreveport, La 71101 was called to do water restoration work on my master bedroom and master bath after a water leak. Service Master came and installed blower fans and dehumidifiers that were NOT HEPA filtered air filtration devices that are required for a water restoration job.
During the initial visit Service Master's technician confirmed that there was no signs of mold. I hired a mold inspector who confirmed that there was no mold. However she raised concerns that there were no HEPA filtered air filtration devices without which there was a higher chance of mold growing.
She also recommended spraying mold retardant immediately. Even after multiple reminders to Service Masters in the coming days, the mold retardant was NOT sprayed. No mold retardant was sprayed even a week LATER. No mold retardant was sprayed even on the day the fans were taken out. Service Master technician casually forgot to bring the equipment to spray the mold retardant.
At this point the sheetrock had started to discolor. I hired a mold inspector who confirmed that the discoloration on the sheetrock was mold. I called Service Masters multiple times but they didn't pick up my phone calls. A day later they came and sprayed the mold retardant but it was already too late.
Service Masters Shreveport, LA is definitely not equipped to do any water restoration job. They DO NOT HAVE the required filtered air filtration devices. They did not spray mold retardant in a timely manner. Mold/fungal control and inhibition steps were not completed by Service Master within the time frame required to prevent the mold from growing.
Because of their negligent behavior mold was allowed to grow. Airborne Mold and Fungi in air is very dangerous especially for toddlers and pregnant woman. I have a 2 year old and I had to pay out of pocket to do mold restoration on top of the water restoration due to negligence and unprofessional service provided by Service Master.
On top of it Service Masters, Shreveport LA DID NOT take responsibility of their negligence and UNPROFESSIONAL ATTITUDE. During the whole fiasco I was told the management was on spring break and would address my issue once they are back. I cannot imagine how a company is just put on a standstill if the management is on spring break!! A month and several emails and phone calls later, my issue still remain unresolved. No steps have been taken by Service Master to rectify their mistakes. TOTALLY UNPROFESSIONAL!! I am shocked that Service Masters would franchise their name to such management!
CHAMBERSBURG, PENNSYLVANIA -- "Marry in Haste, Repent at Leisure", or so the saying goes. On December 28, 2012, my husband Arnold and I bought the home that was to be the fulfillment of our lifelong dream. On June 1, 2013, that home flooded from the top down, as a result of a ruptured toilet supply pipe.
We called our insurance company and they told us to call ServiceMaster Professional Cleaning of Chambersburg to do the dry-out. We did, and, not knowing any better, we also hired them to do the renovation/repair work (to the tune of our $24000 insurance settlement!), based on the prompt and professional response of their dry-out team, and on the fact that they said they could begin working on the house right away, and would probably be done by September. Since it was mid-summer and all the other contractors in our area were pretty well booked up, that sounded pretty good, and so we went ahead and hired them to do the job.
Five months later, we fired them. Our home was still not finished - nearly every phase of the repair had been bungled: the recently installed drywall needed to be cut open to repair wiring damaged by ServiceMaster "professionals" while reinstalling the electrical receptacles, and to insert a beam in the kitchen that the drywallers "forgot" needed to be installed; our curtains and cabinets, which were undamaged by the water, were badly damaged by ServiceMaster personnel, and our kitchen was still a tent in the backyard and a BBQ grill.
Now here it is Christmastime, here we sit in our ruined house, and we have to come up with more money to pay a different contractor to repair the things that ServiceMaster Professional Cleaning messed up, such as leveling out the drywall around the windows and doors so that the woodwork can be installed; $300 to an electrician to reinstall the outlets that ServiceMaster's team of "professionals" loused up by cutting the openings in the drywall too large, and still more to patch the holes in the drywall after the fix is done;
$172 to the furnace repairman to replace an electrical connection between the furnace and the thermostat, shorted out when ServiceMaster's demolition team tore the thermostat out of the wall along with the paneling it sat on, without turning off the power supply to the thermostat; money to a carpenter to actually install the support beam that ServiceMaster said they had installed, but didn't... the list goes on and on.
Perhaps the biggest insult of all is that we actually paid $637 of our insurance settlement money for a portajohn for the ServiceMaster employees, who used it for a total of five weeks, even though it sat here in our yard and ON OUR DIME for six months, and all the while, we thought that SERVICEMASTER was paying for it!!!
KANSAS CITY, MISSOURI -- On July 24th 2013 a defective toaster caused a kitchen fire in our home. I am a single mother of three teenagers and my daughter has just had a child. We did not have renters insurance but my landlord had homeowners insurance that he had been carrying for a lot of years. ServiceMasters got the contract through the insurance agency to restore the home. I was given 4 days to remove the entire contents of our home and find another place for us all to stay.
My landlord told me it could take anywhere from three weeks to a month for them to complete the job. Rent has been paid consistently on time every month, even the last two in which I haven't even occupied the premises. I spoke with my landlord today and he informed me that he spoke with the ServiceMaster's overseer of the project and this man informed him that they were at a standstill until the cabinets they had ordered came in, could be this week or next. It has been six weeks already and I am broke and broken!
How does one get a company moving? I have watched the house sit empty numerous days and when someone did show up to work two weeks after the incident took place, there was only one man, who worked for another two weeks. How does a company that big not have enough people and our economy is screaming for jobs?
It seems to me that if they can rebuild a house in one week as we see on the popular Home Makeover show that someone who is getting paid handsomely could equally do the same, not that I expected that really, but six weeks and still counting seems ridiculous to me, especially with a family who is homeless as a result. Where is the compassion?
SEATTLE, WASHINGTON -- Already traumatized by the fire and displacement of my family, they came in like vultures snatching what they wanted and left other things I felt they should have cleaned like lamps with fabric shades. They only took one pair and left the others. They took some furniture and left other which only added to the trauma and chaos. They did ductal cleaning, and had it not been for the contractor moving a duct for me, we would have not known that they had not cleaned a number of ducts.
When asked to have them come and correct what they didn't do after being paid $1,100.00, they offered to come back and do it for an additional charge of first 25% off, to after much negotiating they offered 40% off to complete a job that they had already been paid to do and failed miserably at. The furniture they did return was poorly cleaned and parts missing such as my king bed that has six feet to support the slats are missing. Our flat screen TV is missing the bracket to remount it on the wall, the China cabinet glass still has smeary grease on the outside from the grease fire.
Then after asking for a inventory list, we get a list for a month - we get one that is gobbely gube and I need a secret agent to de-code it. Everything has not came back and I am seriously worried based on their performance so far that it will be a continued traumatic experience. Please don't use them. Take a breath, which we weren't allowed to do, and find someone else. They tout how many years they have been in service but so has prostitution and I was made to feel even less than that!!!
BULLHEAD CITY, ARIZONA -- My washing machine overflowed and I called ServiceMasters to come out to get all the water out and dried. The gentlemen that came out were the best. On the other hand the Manager **, was rude and he damaged 1 of my recliners that had been brought back out to me. I called him and he never returned my call. My insurance company had to call him to return my call. He denied all the slits in the chair and flat out didn't care. He said to me "Where's my money?" The insurance adjuster went to ServiceMasters and told me that my recliner was in perfect shape.
When ** brought it back it was a mess. The main room that got most of the water had carpet in it that was like NEW. ** threw it away and will not replace it. How he manages this business is beyond me. Never again will I use this company because of him. It took him 4 weeks to return all our furniture and I have now noticed more damage to my furniture. I am taking this to the Corporate office to file a complaint against him.
Hopefully I can save someone else from having to suffer like we did. All we had to sit on was a couch w/ no cushions and a recliner with slits in it that will soon open up and not be able to be used. The chair was my mother's who had passed which made this whole issue more upsetting. Please note that the guys that came out to do the work were GREAT. They are ** and **. I feel bad that these 2 great guys work for such an **.