ServiceMaster Home Cleaning

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Service Master is a Disaster
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ST ROBERT, MISSOURI -- I had a small grease fire that left soot and smoke damage to our home and the insurance company recommended service master. It has been over two months since our smoke damaged occurred, we have the house finally cleaned up mostly due to myself completing the job service master was supposed to specialize in. Although, we still don't have the damage replaced that service master inflicted upon our home. They started out by putting all of our possessions in black trash bags and loading them in their vehicles, they then began to clean the rest of our possessions left behind and place them alongside of the walls in our house. When they were done with their unorganized sloppy cleaning nothing went back where it was supposed to go and my home (upstairs) looked as though we just moved in. It wasn't just some items misplaced it was the whole upstairs in our stuff in living room, bathroom in kitchen etc... I had to take time out of my schedule to rearrange my home back to the way it was, and that is why I called them to do the job, I didn't have time to do it myself. They also pulled vents and ripped strips of paint off the walls, they also left smoke streaks all over the bathroom walls and said they would have to be repainted and they would have to hire a third company to do this. In reality I wiped it off. They tried to hide the ripped paint by placing furniture infront of their destruction. They had also lost my sons curtains to his bedroom in the dry cleaning and broke the lamp shade to one of our lights on our ceiling fan. They have yet to replace these items. All of this plus they cleaned our ducts and when they finished left the cleaners came by and started their job....then the next day the cleaners came back to find black soot all over everything again, the duct cleaners forgot a duct (imagine that), so the process started all over again...what the hell service master?

The cleaning process has taken two months because if it flurried outside they would not show up that day, and they took more time driving to and from the job and for lunch than they did cleaning...and actually voiced this complaint to us because they weren't getting enough done.

The second floor of our home where the fire that caused the damage occurred was treated no better. They supposedly sent our clothing off to the dry cleaners, and we were left with no clothing for over month and longer than that for our coats and jackets, and let me remind you this occurred in the middle of winter. They argued about cleaning our carpets saying they only would clean the high traffic area's (hmmmm, smoke doesn't only cling to high traffic area's....right!) They then took everything off of our walls and broke my husbands indian plate set which was very expensive, they then broke my great grandmas hanging light which is a valuable antique. Then once again left everything sitting around like they didn't know where they picked it up from. I once again had to rearrange everything in the house (downstairs). When we received our laundry back from dry cleaning they left it on our couch and I gladly put it back in our closet nice and neat the way it belonged and realized that I had some clothes missing. I never complained I just took it as a loss and was glad it was almost over...Unfortunately service master came back the next day to finish up and to make things right when I complained about more broken items...and for some unknown reason the cleaners got back into the closet and messed up the clothing...why? They yet have to replace the items they broke but let me say this...once we got the check from our insurance company they took less than 24 hours for service master to contact us demanding their money...but yet they wouldn't return our phone calls when we were wondering when our broken items would be replaced. I will tell service master this....when you replace our broken items that occurred from your incompetent crew you will get your money.

I also found it rude when the floor cleaners arrived, they did nothing but talk on their phones and laugh and giggle, and it didn't matter if it was taking time off the job or in the middle of a conversation with us. I will never ever in my life recommend these people to anyone, not even to clean out a dog pen or a horse stall. They were horrible and wish I had known better than to call them myself. Thanks for the recommendation insurance company!
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Don't Call ServiceMaster
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ALEXANDRIA, VIRGINIA -- After we received significant water damage through our basement this winter, I called my insurance company who set me up with ServiceMaster. I should have researched this company first.

Two guys showed up and started throwing my items in trash bags - paper supplies, a hard drive, invaluable clay handprints of my children. One ServiceMaster employee reeked of alcohol and appeared and acted very drunk. He was very chatty and kept looking at our expensive entertainment center saying he wished he could have something like that, which made us extremely uncomfortable. He was also careless with our items and threw the bags anywhere away from the water, which broke many of my items.

The other ServiceMaster employee had his cell phone with him that kept ringing an X-rated rap song (in front of my children). So, when he wasn't working, he was busy talking to his "boo."

They dropped and damaged several expensive items including computers and furniture. They had a dolly, which they used to move our items.

After the chaos settled and they left, leaving behind many fans, which they were supposed to do, we noticed the damaged items. When we reported the broken items to ServiceMaster a few days later, they didn't want to be accountable.

ServiceMaster outright said they didn't believe that their guys broke some of the items. Additionally, they even told us that their guys don't have dollies on their trucks - so, according to them, we were lying about that as well.

Not only do I have to deal with water damage, but now I have to deal with ServiceMaster damage. Dealing with ServiceMaster is like pouring salt on a wound - painful.

ServiceMaster has the worst customer service that you will ever encounter. Don't call ServiceMaster - they'll make your clean up experience miserable.
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Disaster Worker on 06/10/2009:
It's unfortunate that ServiceMaster has come to this. The company was named for Service for the Master (God) and used to be one of the most upstanding, honest firms in the building services industry. They now have franchisees rather than employees, and I've seen a tremendous decline in the company. For many years I owned a competing business, and ServiceMaster was the icon we all wanted to emulate.
old fart on 06/10/2009:
Terminix was purchased by them when I worked for the "BIG T" and they ruined a great Pest control business...
Anonymous on 06/10/2009:
OF, were you "lucky" enough to work with insecticides with DDT in them back in the day? Bedbugs hated that stuff I hear?
old fart on 06/10/2009:
DDT and chlordane... when the bugs were treated the bugs DIED! good shyt!
Megan Gandee on 05/16/2011:
We apologize sincerely for your negative experience with ServiceMaster. There are multiple ServiceMaster franchises operating in the DC Metro area, and while we cannot be sure to which franchise you are referring, the poor service you received reflects negatively on all of us. At ServiceMaster of Alexandria, we are committed to hiring technicians of sound character with high ethical standards. All of our employees undergo stringent background checks and are screened regularly for drugs and alcohol. We take pride in the people we choose to work with, and only allow those we feel represent us positively to become part of our team. We understand the level of trust required to allow us into your home and greatly appreciate the opportunity to work with you. During stressful times it is essential to feel safe and comfortable with the people working in your home, and we strive to provide that sense of security in everything we do. ServiceMaster of Alexandria also endeavors through every means possible to ensure customer satisfaction; if our technicians cause any damage while on site, our customer service managers follow rigorous procedures to provide our customers with the quickest and most equitable resolution to their concerns.
We are very sorry to hear that you had a poor experience with a ServiceMaster franchise in our area. Providing excellent customer service and a positive mitigation experience for our customers is extremely important to ServiceMaster of Alexandria; please allow us the opportunity to prove this to you by calling us for any future mitigation or remediation needs.
chad berkoben on 01/22/2012:
woo that's almost about what happened to me . not perfesonal at all
Disillussioned on 03/03/2012:
We were involved in a similar situation, except we didn't hire Servicemaster - our tenants did.

When furniture was being removed from the property, some walls were damaged.

We called Servicemaster and were told that because of all the people coming in going, we had no proof it was their people. That would be true if everyone was moving furniture - but they weren't.

Oh, and FURTHERMORE, if anything did occur, their people were so highly trained that they'd have told contacted the office immediately to notify them of any accidents. HOWEVER, they would look into the matter and call us back.

After waiting weeks for a return call, and after after complaints to the BBB, our tenants insurance adjuster and our adjuster, the franchise owner agreed to take care of the damage.

To this day, we are pretty sure that our insurance company paid to rectify the damages.
John Gonzalez on 10/05/2013:
Three months later after our basement flooded and the ServiceMaster owner Mike Layne refuses to complete the job agreed to. There is still doors and garbage that hasn't been picked up. They did work not agreed by my homeowners insurance and now say they are out of money. What a mess, what a dream case for my lawyer.
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Poor service
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Recently I contacted ServiceMaster to see if they could clean and condition a leather sofa that I have. I was told that they could. They came out to look at it and told me they could do this for $126,00.

This sofa, which has recliners at both ends and a drop down panel in the center from which I have a telephone connection as sell as controls to have the recliners vibrate and heat, was purchased in 1998 for a cost of more than $1700.00. It is a dyed off-white leather and there are no holes or tears in it.

When their worker came to do the service, he used their own brands of cleaners and conditioner. He did an excellent job in cleaning the sofa. However, when he applied the conditioner, it stained the leather. Where he rubbed the leather, it left a freckled appearance, and where he squirted the conditioner on, it left a stain showing the squirt marks. At this point the only solution to this is either to replace it or recover it, both of which would be very expensive.

His manager as well as another experienced service person came out to see what had happened. The manager even called their national office to see if anyone could offer an opinion on what caused their product to stain the sofa and to see if there was a known solution.

The manager later called me to see what I wanted to do. I told him that I would accept $800 in reparation. I felt with that I could purchase a less expensive replacement. I certainly don’t want this stained sofa to remain in my house. He told me that he felt his boss would offer no more than $150 but that he would check and get back to me.

I waited almost two weeks for him to call me back before I called again. This time, he said they would give me $250. I told him that was unacceptable as it would not replace the sofa that they ruined.

I feel if a company comes in to service something in a customer’s home and ruins it, then they should replace it with the agreement of the customer.

This is the first time that I have used ServiceMaster and obviously am not satisfied. I would urge others to beware.
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leet60 on 08/14/2010:
Your situation sounds like a small claims lawsuit waiting to happen. I hope you pursue this. I see no way they can win considering the damage they did to your sofa.
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Very Unhappy With Service & Price
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ILLINOIS -- The man came to my house by himself and stayed about 4 1/2 hours getting water out (about 1 inch) and removing two rugs and pads. Sanatized and put fans and dehumidifier in...The cost was a whopping $2700!!!! That's pretty good for 4 1/2 hours of work!!! Don't EVER CALL SERVICEMASTER FOR ANYTHING!
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Anonymous on 07/22/2009:
Uh, so what's the complaint about?
The fact that he took so long or the cost?
Or are you using sarcasm in the sentence, "That's pretty good for 4 1/2 hours of work!!!"
The way you describe it sounds like good service.
More details would be nice.
Eloise on 07/22/2009:
It sounds like he was very through. I'd expect nothing less for that amount of money. If it takes that long it takes that long. Well worth the time and money to avoid black mold.
moneybags on 07/22/2009:
Is this a complaint? Would you rather have mold? Call your insurance company!!
old fart on 07/22/2009:
All Servicemaster services are outrageously priced and should be avoided at all cost...

As an aside, the man who started Servicemaster was a born -again christian.
He named his company to reflect his religious beliefs, that is, "in His Service", but forgot that greed is and was always a sin...
The position of the company is to extract as much profit from it's customers as it can, any way it can without being considered robber barons...
BokiBean on 07/22/2009:
Did they quote you first?
PJ Boothe on 03/12/2013:
I am really impressed with this! I'm sure that the roofing in Abbotsford appreciates this as well. Thank you!
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Fumbling and Bumbling
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CLIFTON PARK, NEW YORK -- During our duct cleaning ServiceMaster lost one of their brushes down a vent. They spent over an hour trying to fish it out. They called their boss. He walked in and immediately cut a hole in the ceiling to retrieve the brush. He then claimed that the hole would have been needed anyway. He refused to say why they spent over an hour trying to fish it out when they needed to cut a hole anyway. After they left, we found the vents were not reattached. In fact, one still had the blue film covering it. We attached the vents ourselves. A few days later we found that the duct 'patch' used to cover the hole cut for the vacuum had fallen off. When we asked how it was supposed to be attached they said it was supposed to be screwed in, brown side up. It was taped (had been taped before it fell), brown side down.

They would not admit any wrongdoing. At this point, we have a hole in the ceiling and a hole in the duct. Since virtually every aspect of the cleaning we could see was done wrong we have to assume that cleaning itself was a waste. At this point it appears the net transaction was to have ServiceMaster people come in, detach our vents, make holes in our ducts and in our wall and leave them exposed.

The work done was terrible and management was a nightmare to deal with.
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Anonymous on 01/14/2009:
I think you need a lawyer. They actually cut a hole in your ceiling and just left it?
Anonymous on 01/14/2009:
a shady company indeed..Hopefully it all works out in your favor
Soaring Consumer on 01/14/2009:
I'd definitely sue for the service fees and the repair costs. Make sure you have photos and documentation.
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