BULLHEAD CITY, ARIZONA -- My washing machine over flowed and I called Service Masters to come out to get all the water out and dried. The gentlemen that came out were the best. On the other hand the Manager Ed, was rude and he damaged 1 of my recliners that had been brought back out to me. I called him and he never returned my call. My insurance company had to call him to return my call. He denied all the slits in the chair and flat out didn't care. He said to me "Where's my money?" The insurance adjuster went to Service Masters and told me that my recliner was in perfect shape.
When Ed brought it back it was a mess. The main room that got most of the water had carpet in it that was like NEW. Ed threw it away and will not replace it. How he manages this business is beyond me. Never again will I use this company because of him. It took him 4 weeks to return all our furniture and I have now noticed more damage to my furniture. I am taking this to the Corporate office to file a complaint against him.
Hopefully I can save someone else from having to suffer like we did. All we had to sit on was a couch w/ no cushions and a recliner with slits in it that will soon open up and not be able to be used. The chair was my mother's who had passed which made this whole issue more upsetting. Please note that the guys that came out to do the work were GREAT. They are Jake and John. I feel bad that these 2 great guys work for such an a**
Servicemaster (SM) was contracted by our insurance company due to water damage that we had in our finished basement. They came on a Thursday evening to do the work. We were promised that they would contact us over the next three days to see how things were going with the equipment and the humidity level in our home. We were also told that someone would come to our home to double check the progress and the equipment. Of course, that never happened. We called the company and did not receive a call back regarding this.
In addition, I had to call to schedule an appointment for them to return to our home. However, they failed to show up at the scheduled time. We called during business hours and had to speak with an answering service. All told, we left 9 messages over a 4 hour time period to try to find out what was going on, and never received a call back. The following day, I again had to call to not just complain, but to have someone come get the equipment, that has now put a burden on my electric system. When I did reach someone, they actually said, "Well, let's see if I can get someone to your home today; I may not be able to." Rest assured, that was not acceptable. They did send someone to our home to retrieve their things and to check to see if the finished basement was dry.
I filed a complaint with the BBB in our area and I implore you to go elsewhere for your restoration needs. I wouldn't allow these guys anywhere near your home. They clearly couldn't care less about customers.
LOUISVILLE, KY, INDIANA -- Two men showed up at my house 1.5hrs late but friendly. Telling me our basement leak was not bad & that we were lucky! We had no standing water. We were told they would remove all the wet carpet padding (about 200sq feet), remove baseboards & drill holes to allow the bottom of our drywall to dry out. They left fans, dehumidifier, and applied a mold preventer. We were told they would be back in 3 days to replace padding, baseboards, and put furniture back in place. We were told to give $1,000 on deposit & if the cost was less we would get a refund and if it was more we would need to pay the difference. Truth was they came back 2 days later, collected their fans, did not replace padding or put back baseboard or furniture, and worst of all we were told that we owed another $900 for the difference. Never use Servicemaster!
If you do, DEMAND a complete detailed estimate BEFORE any "work" is performed and I would also demand that their "ESTIMATE" be in the ballpark.. Hell in the same universe would be nice! They definitely do not deliver on their promises!
HOUSTON, TEXAS -- We asked that the Trugreen notify us when the service is being done so that we can be home when the service is being provided. You never know if these people are actually doing what they’re supposed to be doing…wouldn’t be the first time.
Anyhow, whenever I reschedule I specifically have the Customer Service repeat the date 2-3 times to make sure we’re on the same page. Now, when we do get screwed I personally talk to Shilo. Now, Shilo the Manager at 2421 Black Gold Ct Houston, TX keeps on apologizing and tells me that this will NEVER happen again. But guess what...it keeps on happening...not once not twice not three but 6 times. I can't even keep up anymore.
Originally our appointment was for Feb 4th but I called to reschedule for the 10th instead. So, today is the day they were supposed to come out and do the treatment. So, I’m sitting here waiting and waiting and it’s past 1:00 and still nothing.
I called the company and spoke to the Customer Service. She said that “they rescheduled me for the 18th.” I said “that’s NOT possible.” Then she said “originally you were scheduled for the 10th but you wanted to reschedule for the 18th.” I confirmed to her that it was NOT the case because the woman I spoke to when I rescheduled repeated the date multiple times.” I told her that “I didn’t want to deal with Shilo anymore because he’s useless to me. You BETTER have somebody come out here. I don’t care if he has to go back there to refill his truck.” The woman called me back and said that she’s having someone come out here but it’ll be awhile…I don’t care.
How can this Shilo be a manager if he can't even get his act together????? I know that the economy being down right now doesn't help. Is the company just desperate? Why do customers have to suffer this kind service? We pay our bills on time...I just don't get it.
GRAY, TENNESSEE -- I was given false estimates, criticized by the manager, lied about because one of the techs moved equipment and blamed me, my home was insulted by the manager, and overall treated as though this was an inconvenience for them. The service got worse and the price got higher.
HUDSON, MASSACHUSETTS -- Servicemaster disconnected my gas stove which was against state law which requires a licensed plumber to do. That caused two gas leaks which I did not detect until 3 days later. They also broke the connection to the toilet while removing floor tiles. They never told me about these damages and have refused to compensate me beyond paying for the plumber to repair the leaks. The town's gas official told me the four unit building I live in should have been evacuated because the gas leak was 5 %. I would never use their services again.
MEMPHIS, TENNESSEE -- Just had ServiceMaster Clean Franchise over to clean; they neglected to tell me when I scheduled the appointment that I could not write a check - because...wait for it - MY ZIP CODE. Not to mention they wanted to charge about double of the estimate. I live in the wrong zip code to write a check....SMH
1319 GREEN FOREST CT, WINTER GARDEN, FL 34787, FLORIDA -- Mark is the contractor to perform the job. A little 3 people business. I agreed with Melody M. from Kissimmee that it was the worst experience ever and it would be crazy to recommend them! Contract requires 35% deposit, 35% at cabinets delivery, and 30% at end of job. The works were estimated to be completed in 1 week, not including the 2 weeks lead time to procure materials. However, the actual works took 3 weeks plus the 2 weeks procurement lead time. Mark would promise to show up and finish the job, but he always had an excuse. It was very stressful not knowing when he was going to show up and work on the job. He is unreliable, irresponsible, and doesn’t return customer’s calls. He didn’t do what he signed and agreed on the contract to do, and he doesn’t stand behind his workmanship. He performed a sloppy job on the kitchen cabinets. Too many holes were drilled for cabinet door hinges and none of them were patched. He installed a wrong color of the marble backsplash titles in the kitchen. He also installed a wrong granite countertop color in the bathrooms compared to the correct one in the kitchen, but when asked he said that he would not fix those countertops in the bathrooms because it would cost him too much money to replace them. Overall, I would not recommend Mark and his folks to be your contractors. I would suggest you find someone else more reliable and always stand behind their works. That way you will save your money, time and be away from all the headaches!
22033, VIRGINIA -- My pipe burst, I was given two numbers, one to Serve Pro and the other Service Magic. When Service Magic called, they said they might be able to get someone out, but they would need a claim number from the insurance company first. I said, why do you need a claim number if you are not sure a crew can get here. He said "I don't mean to be blunt with you, but I have got like fifty people that will give me a claim number" This is the most unethical way of doing business, do yourself a favor, DO NOT CALL THIS COMPANY. I told him that I have basement full of water, which ever company gives me a time that they will show up, I will do business with them. He hung up on me.
BBB will get my 2 cents too, guard your claim number people!!!