BURLINGTON, VERMONT -- After having an ice jam this past winter we needed a drying company to come in and mitigate the mold. Servicemaster was prompt but quickly cut a hole in the ceiling near the ice jam and proceeded to blow warm air right up onto the roof. This was after my questioning and speaking with a manager who insisted that this was normal practice. Needless to say, the ice jam problem quickly tripled in size. During this same visit the Servicemaster representative cut out part of our downstairs bathroom ceiling due to water damage. While doing this, balanced on the tub and toilet he broke the toilet bowl. Have they ever heard of a step ladder?
This was the least of the problem as vermiculite came pouring down on the service tech. Not knowing the dangers of asbestos in vermiculite, we didn't immediately question his cursory sweeping of the debris and the fans that they, once again, turned on to dry things out. Needless to say we were mortified when another professional warned us of the dangers of vermiculite and couldn't believe how they turned the high power blowers on and didn't isolate the area.
After much hoopla with the insurance company we were relocated for several days while another independent contractor in New Jersey checked the vermiculite samples for asbestos. Lucky there was none. When questioned the manager stated that they had NO policy for vermiculite.
I had to fire the company and nearly stand in between our roofing contractor who was called in to chop the massive ice off the roof above where they were pumping in hot air. I truly believe he was mad enough to flatten the manager. What a mess. DO NOT use this company. Try Servpro. When they came in the first thing they did was give us their hazardous materials information and deal with the problem in an intelligent manner.
CHESAPEAKE, VIRGINIA -- I was referred to Service Masters by Merry Maids (who said they don't do deep cleanings). I no longer had cats in ONE room of the house and I wanted to turn the room into a nursery. I had already done basic cleaning and wanted them to do a deeper cleaning with stronger products on the walls, windows and blinds. I didn't do the deeper cleaning myself because I'm pregnant and I did not want to use the stronger chemicals myself. I told them I didn't need a carpet cleaning because we were changing the flooring to wood for the baby's room.
The customer representative on the phone seemed very skeptical. It seemed like they didn't want to do the work. They asked if the room had fleas or ticks or feces which I replied NO, since I had already cleaned it, and the cats never had fleas or ticks. At the end of the conversation she said that her boss/manager quoted the cleaning of that one room for about $700 or $800!!! When online I've seen FULL HOUSES of 3,000+ sq ft deep cleaned for $300-$400!!!
SEATTLE, WASHINGTON -- Already traumatized by the fire and displacement of my family, they came in like vultures snatching what they wanted and left other things I felt they should have cleaned like lamps with fabric shades. They only took one pair and left the others. They took some furniture and left other which only added to the trauma and chaos. They did ductal cleaning, and had it not been for the contractor moving a duct for me, we would have not known that they had not cleaned a number of ducts.
When asked to have them come and correct what they didn't do after being paid $1,100.00, they offered to come back and do it for an additional charge of first 25% off, to after much negotiating they offered 40% off to complete a job that they had already been paid to do and failed miserably at. The furniture they did return was poorly cleaned and parts missing such as my king bed that has six feet to support the slats are missing. Our flat screen TV is missing the bracket to remount it on the wall, the China cabinet glass still has smeary grease on the outside from the grease fire.
Then after asking for a inventory list, we get a list for a month - we get one that is gobbely gube and I need a secret agent to de-code it. Everything has not came back and I am seriously worried based on their performance so far that it will be a continued traumatic experience. Please don't use them. Take a breath, which we weren't allowed to do, and find someone else. They tout how many years they have been in service but so has prostitution and I was made to feel even less than that!!!
BULLHEAD CITY, ARIZONA -- My washing machine over flowed and I called Service Masters to come out to get all the water out and dried. The gentlemen that came out were the best. On the other hand the Manager **, was rude and he damaged 1 of my recliners that had been brought back out to me. I called him and he never returned my call. My insurance company had to call him to return my call. He denied all the slits in the chair and flat out didn't care. He said to me "Where's my money?" The insurance adjuster went to Service Masters and told me that my recliner was in perfect shape.
When ** brought it back it was a mess. The main room that got most of the water had carpet in it that was like NEW. ** threw it away and will not replace it. How he manages this business is beyond me. Never again will I use this company because of him. It took him 4 weeks to return all our furniture and I have now noticed more damage to my furniture. I am taking this to the Corporate office to file a complaint against him.
Hopefully I can save someone else from having to suffer like we did. All we had to sit on was a couch w/ no cushions and a recliner with slits in it that will soon open up and not be able to be used. The chair was my mother's who had passed which made this whole issue more upsetting. Please note that the guys that came out to do the work were GREAT. They are ** and **. I feel bad that these 2 great guys work for such an **.
Servicemaster (SM) was contracted by our insurance company due to water damage that we had in our finished basement. They came on a Thursday evening to do the work. We were promised that they would contact us over the next three days to see how things were going with the equipment and the humidity level in our home. We were also told that someone would come to our home to double check the progress and the equipment. Of course, that never happened. We called the company and did not receive a call back regarding this.
In addition, I had to call to schedule an appointment for them to return to our home. However, they failed to show up at the scheduled time. We called during business hours and had to speak with an answering service. All told, we left 9 messages over a 4 hour time period to try to find out what was going on, and never received a call back. The following day, I again had to call to not just complain, but to have someone come get the equipment, that has now put a burden on my electric system. When I did reach someone, they actually said, "Well, let's see if I can get someone to your home today; I may not be able to."
Rest assured, that was not acceptable. They did send someone to our home to retrieve their things and to check to see if the finished basement was dry. I filed a complaint with the BBB in our area and I implore you to go elsewhere for your restoration needs. I wouldn't allow these guys anywhere near your home. They clearly couldn't care less about customers.
LOUISVILLE, KY, INDIANA -- Two men showed up at my house 1.5 hrs late but friendly. Telling me our basement leak was not bad & that we were lucky! We had no standing water. We were told they would remove all the wet carpet padding (about 200 sq feet), remove baseboards & drill holes to allow the bottom of our drywall to dry out. They left fans, dehumidifier, and applied a mold preventer. We were told they would be back in 3 days to replace padding, baseboards, and put furniture back in place. We were told to give $1,000 on deposit & if the cost was less we would get a refund and if it was more, we would need to pay the difference.
Truth was they came back 2 days later, collected their fans, did not replace padding or put back baseboard or furniture, and worst of all we were told that we owed another $900 for the difference. Never use Servicemaster! If you do, DEMAND a complete detailed estimate BEFORE any "work" is performed and I would also demand that their "ESTIMATE" be in the ballpark.. Hell in the same universe would be nice! They definitely do not deliver on their promises!
HOUSTON, TEXAS -- We asked that the Trugreen notify us when the service is being done so that we can be home when the service is being provided. You never know if these people are actually doing what they're supposed to be doing… wouldn't be the first time.
Anyhow, whenever I reschedule I specifically have the Customer Service repeat the date 2-3 times to make sure we're on the same page. Now, when we do get screwed I personally talk to **. Now, ** the Manager at 2421 Black Gold Ct Houston, TX keeps on apologizing and tells me that this will NEVER happen again. But guess what... it keeps on happening... not once, not twice, not three, but 6 times. I can't even keep up anymore.
Originally our appointment was for Feb 4th but I called to reschedule for the 10th instead. So, today is the day they were supposed to come out and do the treatment. So, I'm sitting here waiting and waiting and it's past 1:00 and still nothing.
I called the company and spoke to the Customer Service. She said that “they rescheduled me for the 18th.” I said “that's NOT possible.” Then she said “originally you were scheduled for the 10th but you wanted to reschedule for the 18th.” I confirmed to her that it was NOT the case because the woman I spoke to when I rescheduled repeated the date multiple times.” I told her that “I didn't want to deal with ** anymore because he's useless to me. You BETTER have somebody come out here. I don't care if he has to go back there to refill his truck.” The woman called me back and said that she's having someone come out here but it'll be awhile… I don't care.
How can this ** be a manager if he can't even get his act together??? I know that the economy being down right now doesn't help. Is the company just desperate? Why do customers have to suffer this kind service? We pay our bills on time... I just don't get it.
PLANO, TEXAS -- I contracted with TruGreen to perform weed control service. We agreed what would be provided and what would be charged on the first trip. Having a sulfur application was mentioned, but I specifically did not authorize it. When the bill arrived, the sulfur application was charged. Instead of a bill for $29 (as they continue to advertise on their website) I was charged $32, and $57. The $57 was for a sulfur application that I specifically did not authorize. I would not be so angry had I not specifically turned down the extra application. TruGreen cannot be trusted.
GRAY, TENNESSEE -- I was given false estimates, criticized by the manager, lied about because one of the techs moved equipment and blamed me. My home was insulted by the manager, and overall treated as though this was an inconvenience for them. The service got worse and the price got higher.
HUDSON, MASSACHUSETTS -- Servicemaster disconnected my gas stove which was against state law which requires a licensed plumber to do. That caused two gas leaks which I did not detect until 3 days later. They also broke the connection to the toilet while removing floor tiles. They never told me about these damages and have refused to compensate me beyond paying for the plumber to repair the leaks. The town's gas official told me the four unit building I live in should have been evacuated because the gas leak was 5%. I would never use their services again.