Incompetent Workers. Horrible Service.
This company is completely unaware of of what it takes to provide their customers with QUICK and ACCURATE services. I purchased travelers insurance with Seven Corners prior to attending a trip to Europe with EF Tours. The insurance plan was suppose to cover flight delays and reimburse me for all out-of pocket expenses if there was a flight cancellation or delay, and just my luck there was. Not only did I lose practically two days in Europe and had to spend quite a bit of my spending money for the trip on renting a hotel room, food, cabs, and other necessities to stay close to the airport for whenever we would finally leave the country, but I had to come back to horrible customer service. My trip was suppose to be May 15th-23rd, and after being stuck in America for the first 2 days, on the day that I got back (May 23rd at 2:00 pm), the first thing I did was fill out and submit the insurance claim forms so that I would be reimbursed my money in a timely manner. After a few days, I called Seven Corners only to have them to tell me to re-submit my forms. On the 23rd I sent it via email, and that following week I re-submitted it via fax. Then they told me it should be about 21 days at the most before I receive my money. Now, 42 days later they still have not completed my paperwork. First of all, their assigned agent only works on my case whenever I inquire about it and every time that I do, their other workers lie and give me a date to call back again, only to be told that it is still not done. And if that wasn't an issue, she also did not review my insurance package so she was only trying to reimburse me for the out of pocket expenses even though I paid for an insurance plan that includes flight delays. I also submitted a letter from EF Tours's Travel Support Specialist, Emily, that she wrote specifically for myself as well as my fellow trip goers to submit with our claims to Seven Corners and they still overlooked that.
This company is INCOMPETENT. The people who work here are not concerned with handling people's cases in a timely manner nor do they take the time to actually review what is going on. They think they have forever to do things and do not consider the fact that people may actually have things they need to do with their money like pay bills and etc.
(Sidenote: EF TOURS, you should really consider getting another traveler insurance provider. Not only does it make me not want to travel with your company anymore, it makes it look as though there is a communication issue between EF Tours and Seven Corners)
DO NOT USE THIS COMPANY. UNLESS YOU ARE WILLING TO BE PLACED ON THE BACK BURNER AND TREATED AS THOUGH YOU DON'T MATTER!