After paying several hundred dollars for these machines that are later discovered to be producing dangerous levels of ozone in my home I then find out that to make these “health threatening” machines safer I have to pay out an additional $39.99 (PER machine) for a grid device that Sharper Image says should fix the high levels of ozone they produce.
This is an insult to consumers who shelled out hard earned cash for these machines. Could automakers have made car owners pay for the parts after they lost a lawsuit over faulty parts noted to pose a risk to consumers? No, they have to issue a recall or offer to fix the defective part for free. So how has Sharper Image managed to get by with being ousted for making an air purifier that emits dangerous levels of ozone, noted to be harmful to our health, but they do not have to pay for the part needed to make their product safer for their consumers?
CHICAGO, ILLINOIS -- I had purchased two Ionic Breeze air purifiers about 3 years ago. Last fall both stopped working about the same time. Out of the blue I decided to try to email Sharper Image about replacements. I used this site to look up an email contact at Sharper Image and sent them a message detailing my disappointment in their product lasting only 3 years. Within hours I received a reply and apology as well as an electronic UPS shipping label to send my units back for replacement! Sharper Image has definitely proven to me they care about their customers and stand behind their products.
MERCED, COLORADO -- On 12/9 I placed an order for six items to be used for Christmas. One was delivered on 12/18. From that time on I called on 12/23, 12/30, and 1/5 requesting the balance of my order. Each time a very nice Representative said they would resolve the matter and the items would be received in so many days.
Today, 1/9, I received one more item, however no advice as to status of the other four. Called the company and cancelled the order with another nice person who again apologized. She could find no evidence that the other four were even processed. This is the worst customer service I have ever experienced. Avoid the embarrassment of not being able to deliver promised gifts. I would discourage others from making purchases from this company.
BEVERLY HILLS, CALIFORNIA -- SHARPER IMAGE has totally ignored my repeated email inquiries as to (i) how to obtain repair of the 2 defective IONIC BREEZE air purifiers I purchased from them, and (ii) what my warranty rights are with respect to these units. To help keep me as a potential future customer, I would like the following: I want (i) information as to how to obtain repair of the defective units, and (ii) a fair determination of what my warranty rights are with respect thereto. At the very least I would like a response from your company regarding this incident. Thank you for your time.
ST PETERSBURG, FLORIDA -- We purchased an Ionic Breeze February. We left Fla in May to go back to Colo. The Ionic Breeze was not in use again until October. It ran for about 5 weeks and then it stopped working. I have tried to get a response by email on numerous occasions but to no avail. To help keep me as a potential future customer, I would like the following: I would like a replacement. At the very least I would like a response from your company regarding this incident. Thank you for your time.
I have purchased two products from Sharper Image in the past two years and both either never worked as intended or stopped functioning within a few weeks. I strongly recommend anyone contemplating a purchase from this company to re-think it. They are selling absolutely shoddy crap at extremely high prices. Beware!
I received a coin bank from Sharper Image today and it didn't work right out of the box. It's supposed to read each coin and keep your total digitally as you push coins through a slot on top of the unit. It just flat out doesn't work. It won't read nickels or quarters at ALL and fairly often confuses dimes and nickels. This product by design is completely flawed. Do NOT waste your money!
I ordered an Ionic Breeze and when I received it the thing didn't work. I immediately called them and returned it. That was over a month ago and I haven't received a dime back! Everyone I talk to has a different excuse and does nothing. Even though I have kept notes with the names and ext. numbers of everyone I've spoken to no one will talk to anyone else! Corp. HQ phone number is 415-445-6000 and ** is the head of customer service.