Singer Lazer Storm

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No Customer Service and Over Charging
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LOS ANGELES, CALIFORNIA -- I'm am writing to complain about the Singer Lazer Storm at:

4540 Worth Street
Los Angeles, CA 90063
800-711-8357

Don't bother calling, you can never reach a live person they just refer you to the e-mail address where you are supposed to receive customer service, but don't)

I have seen several complaints on the internet and wished I had looked at these prior to ordering the Lazer Storm vacuum. We saw an infomercial on TV for the Lazer Storm and the offer was a buy one get one free and also receive a free steamer. I called the number and they asked several questions about additional attachments which I declined. After hanging up I immediately called back because I just had this weird feeling about the whole thing and tried to cancel my order. They said that you had to wait 72 hours for it to be in their "system" before you can cancel it and then gave me the customer service 800 number to call. I waited a couple days and then called the number and it was just an automated system that no matter what button you pushed they were trying to get you to place an order or telling you that due to the overwhelming demand of the products to please email them at www.customercare@igia.com.

That email address doesn't provide you with any actual response except that 'within 24 hours a representative will contact you'. Never happens. I've tried many times to get ahold of someone via email or the 800 number. A few weeks passed and we received a box on our front porch from the Singer Lazer Storm people. I did not open the box just took off the invoice to call and see if I could finally get this resolved. Upon looking at the invoice I noticed that the buy one get one free for approx $120 was billed twice and I have 4, yes 4 vacuums. Who would want 4 vacuums? Why would I want to be billed $313.70 for something when I was to be charged the $120 and another $20 for shipping? At least they through in an FM radio!!??????

I don't even know if the 'free' steamer is in the box cause I haven't opened it. We would just like to get our money back, including shipping, and interest on our credit card and have them pay to ship these things back. I would also like to see this companies scams and misleading advertising shut down. Please help. Our next step is to contact the credit card company and see if they will remove the charges.
     
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FRAUD!!!!
Posted by on
If you’ve seen the commercial for the Lazer Storm Vacuum, and thought about buying it… DON’T!!!!! My poor, dear 68 year old mom ordered it, and here is what I just had to write the company about what a scam it is! I hope we can get her money back!

On September 25, 2005 I saw an infomercial for the Lazer Storm Vacuum. The product looked like something I would be interested in, so I called to ask a few questions and possibly order. When I called I soon found out that there was no way to ask anyone any questions regarding the machine, and that the way to order was to enter my information into an automated system. Unfortunately, before I realized this, I had already entered my credit card number. The system continued to ask me if I wanted various attachments and additional machines to go with my order, to which all of these questions I said no. I hung up before the order was completed because I was no longer interested since I do not want to deal with a company where I cannot even speak to a person when ordering. Immediately after I hung up, I sent an email to the email address I had been provided on the phone (customercare@singerlazer.com). The email stated quite clearly that if the order had gone through, I wanted it cancelled immediately, and all of my contact information was included in that email. I received an email within minutes stating that “a representative will personally respond to your e-mail within 24 hours to provide you with the level of service that you can expect with the Singer Brand”. Two days later, my credit card was charged $313.70, a considerable amount more than the order should have been. I called, and after thirty minutes of waiting on hold, a representative answered. She informed me that the order had been processed and was shipped on September 29th. The order included not one, but four vacuums. She informed me that if I sent the shipment back, I would receive a credit of $239.70, but that they do not credit back shipping and handling. I advised her that I had emailed customer care asking the order to be cancelled. She said they were “fixing their email address”. When I asked what that meant, she put me on hold and then hung up on me!

My advise: DO NOT DO BUSINESS WITH THIS COMPANY!!!!!
     
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belleaz on 2005-10-06:
Notify your Credit Card co.
custcr on 2005-10-10:
When I saw this commercial on T.V. I thought well, I can't miss out on this opportunity, and I called. An automated system answered and it was very easy to understand. They offered me some great attachments but I chose to go with the buy one get one free vacuum and I also chose to receive a free steamer. When I got these items at home three and a half weeks later I was so excited I opened them and quickly used them. I've decided to share my joy with this item and give the free one as a gift to my sister in law. I know she will enjoy this powerful vacuum.
custcr on 2005-10-11:
Lazer Storm Vacuums are easy to use afordable vacs. One vacuum is 156.85 and you receive another one for free. That's such a wonderful offer. I ordered this unbelievably light weight vacuum which arrived in two and a half weeks and used them all over my hard wood floors. It even glides over the carpets in my bedroom. I give this item five stars.
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Defective machine
Posted by on
I purchased this machine barely 3 years ago and did not have a chance to use it until lately, when I partially retired. I had been an experienced sewer, and had taken instructions on using the machine. It quickly jammed during ordinary usage; the first time it was repaired, I was informed there was thread around the shaft. The second time, I was informed that the bearings needed to be replaced, and "they were seeing a lot of these." This machine was barely used, not abused, and the only way the bearings would need replacement would be if the bearings were defective in the first place.

It cost $1000, and will cost $300 to repair. This machine is a lemon, and I want a replacement.
     
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moneybags on 2007-09-21:
After 3 years of non-use? Could the bearings be defective because after 3 years on non-use the machine needed cleaning and oiling? Just from normal household dust. Probably. Replacement? Sure, I see that happening - not.
heaven17 on 2007-09-21:
This is like buying a car, not driving it for three years, and then complaining that it won't crank.
Just pay for the repairs and move on, for the love of pete.

3 years...
mattyw on 2007-09-21:
I took instructions on the machine about 3 months after I bought it, and used it for an occasional hem or seam; however, I did not start using it seriously to construct a skirt until recently. The machine was kept in its case and did not need lubrication--I checked. In any case, a consumer could not lubricate the bearings; they are located inside the machine, which has to be totally disassembled to reach them.

In additon, the bearings I'm referring to drive the special stiches other than straight and zig-zag stitches. I feel justified, particularly with the remark made about "bearings being a problem with this machine," in feeling tha they should replace it--it was a lemon to start with, and this problem would have arisen had I used its features. I had never used the built in special stitches until recently, and it worked for only a short time.
mattyw on 2007-09-22:
I took instructions on the machine about 3 months after I bought it, and used it for an occasional hem or seam; however, I did not start using it seriously to construct a skirt until recently. The machine was kept in its case and did not need lubrication--I checked. In any case, a consumer could not lubricate the bearings; they are located inside the machine, which has to be totally disassembled to reach them.

In additon, the bearings I'm referring to drive the special stiches other than straight and zig-zag stitches. I feel justified, particularly with the remark made about "bearings being a problem with this machine," in feeling tha they should replace it--it was a lemon to start with, and this problem would have arisen had I used its features. I had never used the built in special stitches until recently, and it worked for only a short time.
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