If you’ve seen the commercial for the Lazer Storm Vacuum, and thought about buying it… DON’T!!!!! My poor, dear 68 year old mom ordered it, and here is what I just had to write the company about what a scam it is! I hope we can get her money back!
On September 25, 2005 I saw an infomercial for the Lazer Storm Vacuum. The product looked like something I would be interested in, so I called to ask a few questions and possibly order. When I called I soon found out that there was no way to ask anyone any questions regarding the machine, and that the way to order was to enter my information into an automated system. Unfortunately, before I realized this, I had already entered my credit card number. The system continued to ask me if I wanted various attachments and additional machines to go with my order, to which all of these questions I said no. I hung up before the order was completed because I was no longer interested since I do not want to deal with a company where I cannot even speak to a person when ordering. Immediately after I hung up, I sent an email to the email address I had been provided on the phone (email@example.com). The email stated quite clearly that if the order had gone through, I wanted it cancelled immediately, and all of my contact information was included in that email. I received an email within minutes stating that “a representative will personally respond to your e-mail within 24 hours to provide you with the level of service that you can expect with the Singer Brand”. Two days later, my credit card was charged $313.70, a considerable amount more than the order should have been. I called, and after thirty minutes of waiting on hold, a representative answered. She informed me that the order had been processed and was shipped on September 29th. The order included not one, but four vacuums. She informed me that if I sent the shipment back, I would receive a credit of $239.70, but that they do not credit back shipping and handling. I advised her that I had emailed customer care asking the order to be cancelled. She said they were “fixing their email address”. When I asked what that meant, she put me on hold and then hung up on me!
My advise: DO NOT DO BUSINESS WITH THIS COMPANY!!!!!