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Review of their service
Posted by Sparticus on 05/27/2006
CHICAGO, ILLINOIS -- I've been a customer of Sirius for about 6 months now. I just thought I would take a moment to share my opinion of their product and service for anyone considering satellite radio.

First off, be aware that the portable car kits do require some sort of installation even if they are not replacing your internal car stereo. I had to do some pretty neat wiring tricks to hide the power line from the antenna (a magnet that you stick on your car roof) to a power source (cig lighter outlet). Then you also have a power line from the actual radio as well. So for my radio (XAct) I needed two power outlets available.

I believe if you get the internal kits (that completely replace your car stereo), you won't have this wire problem. However you will need to probably get it professionally installed, unless you know what you are doing.

Moving on to the service/programming. I personally love the programming. Since January when I installed it, I have not once ever listened to the regular radio! I find it fun surfing the tons of channels for with my little remote control, kind of like surfing on a TV. The radio devices themselves usually give you good information about the genre, artist and title. On most radios you can even browse what songs or artists are playing at that time on other channels before switching the channel, which is cool. Mine has a built-in "pause" feature as well that lets me stop the programming if I get a call or something and it will start recording. When I unpause, it plays back where I left off. Very cool. However, be warned that if you car power outlets don't stay on when you turn you car off (mine don't, a Toyota) then if you use this feature and turn your car off, it won't remember or record what you were listening to.

Moving on the the performance of the service. I had a little trouble in the beginning with mine. My reception using the built-in FM transmitter was shoddy. I couldn't turn it up very loud without being overwhelmed by static. Come to find out, my radio had come with a factory setting of the "internal" volume of the device set to full-blast. This was causing the output to be less than desirable. After turning down the internal volume of the radio the sound was 100 times better and I've enjoyed it thoroughly since. My only real complaint about the service is the reception is definitely touch around large downtown cities, going under bridges, or even a parking garage. I lose my signal in most of those situations. However, having great programming available to me when driving 5 hours across the state when previously I would lose all radio contact is great! So there are trade-offs.

Lastly is the price. I pay 12.99 a month. I think it is totally worth it if you do a lot of driving to work, or for a job. Satellite radio has made my commute much more enjoyable. They do offer a lifetime subscription for around $500, but I'm just not sure how well the company's financials and long term outlook are right now, so I've been holding off on that one. Also, the lifetime program does not cover replacement of your radio. If you were to buy a new radio, they charge you a $50 service fee to switch your lifetime membership to the new radio device. I may opt for this plan soon now that I've tested the service and love it.

That's all I got for now. Hope you found this helpful.

     
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Posted by Coolcliftop on 2006-05-27:
Dude, I agree with you in many ways! Since getting Sirus I cannot! I won't! go back to regular FM. I am curious as to how you turned down the inner volume on your Toyota radio. When using my FM tuner the sound was awful, so I bought one of those cassette tapes that plugs into the unit. I am not happy with the sound quality as I would like to be, but the programming makes up for it. I am probably gonna have my unit installed by a professional. All the wires do not bother me, but it drives my wife crazy.
One more point! I thought Howard Stern would be off the hook on satalite. He has not really impressed me. I listen to him less now than I did when he was on public broadcast.
Posted by Anonymous on 2006-05-27:
Thanks for the review, Sparticus. That's why you're on my trusted list! I'm considering sat radio!
Posted by Sparticus on 2006-05-27:
Glad my review was helpful. Even with the few negatives, I would definitely recommend Sirius to anyone. I may never go back to regular radio again.
Posted by Anonymous on 2006-05-27:
Thanks for this information...fm radio is the pits and we have been considering this service for awhile now. Do you have the "boombox" thing too? (I would like to use it at work after we get hooked up.)
Posted by Sparticus on 2006-05-27:
I don't have the boombox, but my brother does. I will ask him how he likes it. You probably know this, but you can also listen to Sirius through their website for free (if you are a subscriber). An option for work if they allow you to access the site.
Posted by Doc J on 2006-05-27:
Thanks Sparticus! FM sucks...it's become worse than AM. I'm old enough to remember when FM programming was outstanding!Packing around 50 lbs worth of CDs sucks on long trips too.
Posted by chemman on 2006-05-28:
I agree with the posts here, Sirius has some great programming and I don't ever plan on going back to regular radio. I have a Xact Replay and I love it, it is so nice to be able to pause and rewind, or go back are listen again when you didn't quite catch something said. I too had the problem with audio, especially the FM transmitter until I discovered mine was on full audio output by default, I switched to a cassette adaptor and like it much better. My wife liked mine so much I got her one for her car, I got her the Starmate Replay with the boombox. The boombox for the Starmate is nice, it puts out great sound for such a small unit. It does sometimes have reception issues indoors, but it has a 20 foot antennea which you can place in a window and that usually does it, this is a limitation of any satellite service. The size of it's perfect for taking with you, in fact we're taking it to the beach today!
Posted by Hugh_Jorgen on 2006-05-29:
I've been with XM for eighteen months and I agree - I could not go back to "regular" radio. As far as the audio level on your Sirius units, I don't know if this helps, but on the XM SkyFi units, in the set up menu there are two selections for audio level. One for the output that you would send to the cassette adapter, one for the FM modulation. By default, both are set to mid-level. If you go into setup and turn the wired output all the way off and turn the FM modulation all the way up the sound thru the FM radio is improved considerably.
Posted by Sparticus on 2006-05-30:
Coolcliftop - Sorry I missed your question about the volume. It wasn't my toyota volume, but the volume setting on my Sirius receiver unit. If you go into the settings, you will find an option for volume. Mine was by default set to 100% (max volume). This was causing the sound quality to be poor. I bumped it down to about 30% and my quality shot up. It sounds almost perfect now. Hope this helps!
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Internet Listening Rip Off for Lifetime Customers
Posted by Chemman on 06/01/2011
I have had a Sirius radio for about 6 years now and have always been happy with the service and content. I purchased a lifetime license about 4 years ago which includes online listening. Today, I went to listen to Sirius on my Android phone using the smartphone app and I received a message saying I needed to add online listening to my account to use the app and to call customer service. So I called and basically was told over and over (the service representative just kept reading from the same script) that my online listening package is considered the basic package and I need the premimum package to use the app. Thats funny, because if you try to sign up for their online listening service there is no discussion about basic versus premium, in fact the page says with online listening you can listen anywhere, your computer, your iPhone or your android phone. There is only one option to sign up for, but I was told anyone who had a lifetime license was converted to a basic online service and that I could listen on my computer but not on my smartphone, if I want to do that I have to pay an additional $2.99 a month. There is currently a proposed class action settlement against these guys for charging lifetime accounts the $2.99 fee for online listening so I guess their way around this is to now claim the lifetime licenses only get computer access and that smartphone access is a separate service (although not sold or offered that way anywhere on their site). These guys are really tring to put themselves out of business with their horrible practices, I guess they don't care about me since I am a lifetime member and they can't get more money out of me so who cares if I am not happy with the service. They could not give me any further info as to why my "Online Listening" account which shows as active on my account is different from the "Online Listening" service they currently offer other than the service representative telling me I have to take his word for it that there are different accounts available, a basic and a premium but only they can see it. I would cancel my subscription if it wasn't already a lifetime license, I know I definitely will not be getting another SiriusXM radio again anytime soon, that's for sure. I would suggest that anyone reading this stay away from them as well, they only care about milking every last penny out of each customer before they lose them.
     
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Posted by azRider on 2011-06-01:
I think they offered the lifetime license before the merge. after the merge and it became a new company (Sirius/xm) the older accounts became grandfathered. that is your original deal is still valid for the lifetime of your radio (notice its not your lifetime!) and that included the on-line listening. the newer mobile application is not the same as the on-line version. different protocol. plus it was added after the merge as an option. thus your older account does not have access to it. but watch out! if you add your mobile phone for $2.99 a month I'm willing to bet it alters your contract as well. so don't get it unless you really can't live without it. I lowered my Sirius/XM to the lowest level I could get, and this oct plan to cancel it. to much money for some things I can get for free.
Posted by Chrissyc65 on 2011-06-01:
I too have a lifetime subscription and a monthly XM subscription. I recently wanted to add the monthly iphone app to the lifetime account. So, called sirius - the lady that helped me was wonderful. She identified both accounts, and asked which account I wanted to bill this to. I told her the lifetime account. She confirmed that the fee was $2.99/month and I would have to pay 4 months at a time. No big deal right? I completed the call, my iphone played the app no problem.

The next day, I went into my checking account and my account was charged $490.22!!!! I called immediately and got this total run-around saying yes they made a mistake, but couldn't refund my account until "THEY GOT APPROVAL FROM CORPORATE IN NY". I waited a couple of days, after they assured me that a representative would call me to confirm. No phone call and still no money. I called again - got somebody in idabobway... named ishkabob... Demanded to speak to a manager - they didn't have a manager available to speak to me for 40 minutes. Finally this person Ishdajibbob still can't help me. I DEMANDED to speak to somebody who spoke english properly and could help me. One hour later, I was connected with somebody in Canada. He politely explained that I would receive my money within a week to 10 days. 10 days now, still no refund.

We are not talking a small amount of money. My suggestion to anybody who is considering a subscription, get a pre-paid card that they can't charge more than they should.

I love Howard, but am completely utterly pissed at this company. #FAIL.
Posted by chemman on 2011-06-02:
Azrider, thanks for the info. Yeah, I was leary of adding the $2.99 plan because the rep said the only way I could add it is to cancel my current plan and re-add a new plan with the new online listening service. I wasn't comfortable cancelling my lifetime plan and trusting them to re-instate it properly and after reading Chrissy's ordeal I am sure glad I didn't bother. I can live with out it since I have a stilleto 2 which I can take anywhere and record on, so I am sticking with what I have, if it wasn't for Howard Stern I would have dropped the service a long time ago. It really says something about the company that Howard is currently suing them to ttry and get them to honor their contract with him. If they won't honor their #1 stars contract why would they care about their customers???
Posted by Will McVay on 2012-11-20:
Same here. I have a lifetime subscription and have internet access but have to deal with truly incompetent customer service reps to waste my time with no real resolution. I was told in the past that the "lifetime" subscription could be transferred to a new radio for a fee - IIRC it was $20 and could be done a maximum of three times. We'll see how that pans out. I won't hold my breath from what I have seen so far.

Posted by Marc Newman on 2013-09-16:
Count me in if there is a class action lawsuit. I used the '64kb' version which was free with my lifetime subscription to XM. After the merger they 'changed' all the accounts to be full strength 128kb but hobbled lifetime users by removing the ability to use the mobile app. They should suck it up and support the lifetime users as PREMIUM users not 2nd class citizens.
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Sirius Renews Service Without Your Approval - Then Turns You Over To Collections!
Posted by Sirius - Seriously BAD Company on 09/29/2009
NEW YORK, NEW YORK -- 9/29/09

In the years I’ve subscribed to Sirius, paying in advance for service was always the standard. In 2008 I started having difficulty with my signal. It would cut in and out just a bit at first, then over several months it happened constantly. I made multiple calls to Sirius who would generate a “signal boost” in my zip code area. This would help somewhat, but eventually it would get so bad again I just shut my radio off. Even after spending $90.00 on a Sirius signal booster from Circuit City, the improvement was minimal at best. Sirius eventually said my radio was out of date and I needed to purchase new equipment. Since the last part of 2008, I quit using my Sirius all together, even though I had paid in advance for the service I was no longer using! When I received renewal information in 2009, I did not respond because I was not going to invest money in another year of poor service and excuses.

I spoke with a Sirius representative 4-5 weeks ago, explained my situation and he thanked me for my years of service. To my horror, last week I received a COLLECTION NOTICE in the mail for $31.12! The customer service representative didn’t bother to say anything about what they were doing on my account; he only wanted me to renew service!

I called Sirius and spoke with 2 customer service reps and a supervisor who would not escalate my call any further saying “managers above me don’t talk with customers”. They refused to do anything to correct the outstanding balance saying it was my fault that I did not call them to discontinue service; therefore I was charged for 2 additional months of service after my account expired. When I did not pay for the additional 2 months of service, they turned me over to a collection agency.

They said they didn’t need my approval to continue my service since this was “their policy” and I should have called to cancel. I asked them to either remove the charges or provided me with a copy of a binding contract under my signature that allowed an automatic continuation of service. Once again, they said they didn’t need a signed contract to continue my service.

I refuse to pay for extortion! If they ruin my perfect credit, I will do my best to ruin them! Maybe they will stop defrauding people if we slap them with a class action suit! If you know of one that has been initiated, please post it on this site.

     
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Posted by tnchuck100 on 2009-09-29:
"...generate a “signal boost” in my zip code area." That is pure non-sense. They do no such thing.

As far as the auto-renew goes it's in the terms of service. The only way to protect yourself from this sleazy practice is to send a certified/return receipt requested letter stating the cancellation and its effective date. Once you have the delivery receipt you legally free of them no matter what crap they pull.
Posted by jktshff1 on 2009-09-29:
what tn said, it's in their terms and condition. I use sirrus and have for several years and not had any problems.
YA GOTTA READ THE FINE PRINT.
Posted by MSCANTBEWRONG on 2009-09-30:
I love my Sirrus...never had any problems with them.
Posted by Anonymous on 2009-09-30:
"generate a signal boost in my zip code area"...Really? Did they reprogram the orbiting satellite to increase the power to your area? They lied to you!
Posted by momsey on 2009-11-13:
Yeah, what the others said...it's in their terms & conditions. And, the renewal would have told you that you would be charged. We just got our renewal notice, and it indicated the date our card would be charged. Sorry you're stuck, but I'm not sure you have a way out. If you a are a subscriber, you agree to certain things automatically.
Posted by Mr. Magnet on 2009-11-19:
You commented about Siruis radio automatically charging your account then turning over to collection. That happened to me also and man that is low. I paid it but I tell you as I told them I will never send another dime to Sirius and will also spread the word.
Posted by rkup on 2010-04-24:
I had the same to happen to me. I DID call to cancel. Still was billed and firmly believe they would have billed my credit card that was on file for the whole year had it not been expired. I Did not pay the bill and refused to do so. If it shows up on my credit report I will dispute it. There needs to be a class action suit! This is theft and they are legally doing it!!!! I will spread the word to all I know about these unscruptulous tactics.
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Sirius - Poor Business Practices
Posted by AZ Buffalo on 06/02/2008
I have never posted a company complaint, but I am so disgusted with Sirius that I feel I must do something. I am with the crowd who are upset with Sirius not the few who have posted excuses for their poor practices. People who accept these excuses are the ones who allow company's like Sirius to continue.

1. Sirius does not make it clear that they will automatically renew the service and charge ones credit card without new approval. Maybe it's somewhere in the fine print, but what's wrong with a clear disclosure? With the efficiency of the Internet what's the big deal to email the customer at renewal time? I have other accounts that do this.

2. It is nearly impossible to cancel ones account with Sirius. One cannot cancel online although the account can be setup online. According to Sirius "Customer Care" this is due to "Security Reasons". I have a bridge to sell to anyone who believes this one. When one calls the 888 number, no menu choice leads one to cancellation. If one asks for Customer Care (which is prompted at the second repeat), one gets the same menu in a different order. When an agent is finally reached from anyone of the menu choices (I tried all of them), the agent takes your information and then connects you to their "Customer Retention" line. I asked and was told the hold would be long, as much as 30 minutes! I went through the process twice and held for 11 minutes and 10 minutes respectively before giving up. I also called (as a test) into both the tech support and activation lines and assistance was immediately available without delay.

In my opinion, this is a most disreputable company. Even if the radio service is a good product (I didn't find it to be worth the extra cost) this is still not a company with which anyone anyone should do business. All consumers need to start saying no to this type of business practice. Don't do business with Sirius, at some point you will regret it.

     
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Sirius XM customer service
Posted by Jasonhaynes96 on 04/01/2012
OPELIKA, ALABAMA -- I wanted to share my awful experience with Sirius XM customer service. I was given a radio as a gift along with a $50 Sirius gift card. The radio does not work well in my house or most hotels. I decided to take the radio back and tried to get the money back from the gift card. Their response was "sorry, we don't give refunds on cards purchased. That is just our policy and there is nothing we can do about it."

Well, because of this POOR excuse for customer service, I will NEVER EVER use Sirius Radio, and will be more than happy to share my bad experience with anyone I come in contact with.

Also, my best friend bought the service for his girlfriend and made the mistake of using his credit card for the service. What he did not realize, was it automatically renews itself. He ended his relationship with the girfriend, and months later he noticed he was charged another $200 to renew her subscription. After weeks of going back and forth with them, they agreed to credit his account. After they did, they tried to charge him again. These people are crooks. Stay away from Sirrus XM and never give them your credit or debit card.
     
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Posted by Bill on 2012-04-02:
You are correct on never ever giving them your credit card. I've had Sirius/XM for four years and each year I renew and request a paper invoice. It cost $5.00 more but well worth it because they will auto-renew you for the sky-high amount. I've been paying $77.00 per year each year because I call them a few days before my account expires and I tell them I will only renew for $77.00. Any other price and you can just stop my subscription when it expires. Since they don't have a credit card on file they can't do anything except cancel or renew. To them $77.00 $5.00 for the paper invoice is better than zero.
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Lifetime subscription cancelled
Posted by Glenn.anstead29 on 12/05/2011
I have been a Sirius XM subscriber since I purchased my new car in 2007. At the time I purchased a lifetime subscription to XM Radio and also a annual subscription to Nav Traffic.
Last year (2010), Sirius XM discontinued the lifetime subscription plan. They also changed the Nav Traffic to require a monthly subscription plan in order to subscribe to Nav Traffic. Sirius then proceeded to cancel my Nav Traffic, since there was no monthly radio sibscription.
I called customer service (absolutely worthless) and they escalated to corporate. I was told over the phone that their new combined system (Sirius & XM merged) could not allow NavTraffic without a monthly radio contract. According to my notes, Sirius XM told me they would setup a nominal monthly billing of $1/month for the radio service in order to keep NavTraffic.
I now have learned that without my consent, they refunded a portion of my lifetime service (approx 1/3 of the original cost) and initiated a quarterly credit card charge for radio service.
I called back today (12/5/11) and the customer service manager told me that if I didn't like what they were offering, I could cancel and refused to escalate my case to corportate. She told me if I didn't like it, sue us.
Well, now that she has suggested it, perhaps I should...
I wonder how many others have been victimized by their illegal billing practices? This smells like a class action suit...now I need a hungry attorney :)
Bottom line...if a company has no competition, subscriber beware.
     
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Automatic Renewal Scam And Craziness
Posted by Mattie445 on 06/05/2008
MCKINNEY, TEXAS -- I bought a Ford Mustang (2007) which came pre-equipped with Sirius Radio - I then renewed the subscription for an additional 6 months. After that six month period, I had decided that I would not renew again. An automatic renewal was posted to my Am Ex account and I immediately called and cancelled that subscription and all was well - and credit would be issued for the $150 annual subscription. My credit card statement arrives and I have a credit of $47.50! So, I call them back and the customer service says "did anyone tell you that we have a deactivation fee?" I said - I lived out the terms of my contract with you and I have the right not to renew without a deactivation fee. She said "well, I'm sorry, that's our policy". Well, I then said that I would dispute the charge with Am Ex and they could work it out; and in the meantime I would like to speak to her supervisor. She says "uh, uh, well, let me see what I can do for you - I'm not sure that I'll be able to help - but I'll try."

Fifteen minutes of annoying hold music, she comes back and says "I've credited your account for the $87 . . is there anything else that I can do for you today??" Nope - case closed - thanks. But WHY do you have to go through all this just to cancel a subscription? I'll NEVER use them again.
     
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Posted by Sparticus on 2008-06-05:
That is pretty shady. I imagine there are tons of folks who would not have fought back like you did. Good work though. I now if I ever cancel, I need to make sure I get the full credit!
Posted by Slimjim on 2008-06-05:
Charge backs go against a retailer and could lead to their merchant account being terminated if excessive. Anytime one feels they are being incorrectly charged, always make a point to let a rep know you will dispute the charge if not credited. If you have even half a beef, they'll usually do it.
Posted by birddogenu on 2008-06-05:
Dont feel bad. XM is the same way but worse. I ordered a radio and a 1 year subscription. After I get the radio and it is PAID FOR !!! I get the contract in which my signiture is not on it agreeing with it at all !!! After the one year subscription was up I had sold the vehicle to my son . He called to activate the radio and was told that there was money owed on the account. I disputed it,They said you got the agreement. I said but where do you see my signiture on it any where and of coarse the answer was you don't have to sign it. Well I thought it was over. I just got a call from a collection agency to tell me that I owed XM $25.00. I am going to file a class action law suite against XM and Sirius for this. I am pissed off at this kind of "customer NO service" This is America BY GOD until they change the name !! Any one on board for this ?????
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Sirius Horror Story
Posted by AngryArtist68 on 11/18/2007
PENNSYLVANIA -- Last year for Christmas, my wife gave me a Sirius Sportster radio, home docking kit, everything I needed for the car, and a one-year subscription. I thought this was a wonderful gift as she knows my love of music. I got to use my radio for a few months when it stopped working (it would play for a few minutes and then say "acquiring signal". I replaced the antenna and still the same. So I called and set up a return. They took me through the process of getting a new radio and then told me that it was on backorder. My guess because they were inundated with people who had the same problem as me. I figured, okay, how long can this really take. I called them to check on the status of the replacement radio after about a month. When I called, they had no record of the replacement order and transferred me around to 3 different people until they tracked it down.

They then told me it would be another 30 days. So, I signed up for 6 months of the internet radio so I could at least get some use from my account. After a total of 6 months I finally received my replacement radio, including a whole new antenna, docking kit, etc. I hooked it up and was having the same problem. I called Sirius and told them I wanted a refund or for them to send me a different radio. They told me that it was past the return point and all they could do is send me another of the same radio. By this point I was fuming. I decided to just stick with the internet radio and use up the balance of my pre-paid subscription. Last week I received a letter from a collection agency looking to collect $18.53 for Sirius.

I called Sirius to find that they were looking for payment of the internet radio that they said I never paid. I pulled up my Sirius account on their website while I had them on the phone and saw in my billing history it was paid 6 months before. My credit took a minor hit because of these people and I highly recommend that anyone thinking of Sirius look elsewhere. I don't know that XM is much better since they are now in bed with Sirius. I think I'll just stick with the iTunes Music Store and listening to my music in the car with my iPod.

     
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Posted by FoggyOne on 2007-11-19:
Put a dispute in your credit report to the collection charge.
Posted by spiderman2 on 2007-11-19:
You don't say where in PA you are, but I know in central PA they have had a repeater out and people using the in-house units have not been able to get reception.
Posted by AngryArtist68 on 2007-11-19:
Thanks Foggy...already did that. Still annoyed about it though. Spiderman, you mention the repeater but I couldn't get good service in the car or in the house. I live about 45 minutes from Philadelphia and have family near Pittsburgh. Took the radio with us on a trip to visit family in Western PA and couldn't get a steady signal anywhere along the way. I just bought a new Sony home theater receiver and see that it has the port for an XM antenna... would be nice to try their service but now that they are tied in with Sirius, it gives me pause. In any event, thanks to you both for leaving comments.
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BUYER/SUBSCRIBER BEWARE!!!! Customer Service is Reprehensible
Posted by Moorelions on 07/09/2011
First, I’d like to start by saying I was previously and originally a Sirius subscriber since 2005 and finally cancelled my subscription in May 2011. I have never written a review on a product or service, but this time I’m so dissatisfied that I’m compelled to write a review. If this review does not turn you away from the service, then it has to be assumed that you are someone who needs to learn from experience.

I knew something was smelly about the merger/acquisition in 2008. I even called to voice my opinion, knowing that it probably wouldn’t matter, but the prospect of another monopoly in the USA was, and still is, disgusting to me. They told me that the hotline provided for the voicing of opinions about the merger/acquisition was for shareholders only. No, I was never a shareholder, but I was a subscriber. Without people like me, there would be no shareholders, yet my opinion doesn’t count for anything. I welcome you to corporate America where the sole goal of a corporation is not customer satisfaction, but to satisfy its shareholders. What that means is turn the biggest profit margin possible without upsetting a majority of customers, yet now the merger/acquisition of Sirius and XM gave the emerging company a monopoly over satellite radio which all Americans should be against. A capitalist economy runs on pure competition, not monopolization of an industry.
Now the company is going through a lawsuit; surprise! The lawsuit against the company is because they raised subscription rates after the merger/acquisition even though part of that deal was an agreement NOT to raise subscription rates. Is that smelly enough for you? If not, continue reading about my personal experience.

So, in May 2011 I called to cancel my subscription to Sirius XM satellite radio. I was at work on lunch break, but I still had a half-hour left, so I decided to go ahead and quickly cancel my account. You should note this from my experience, that you cannot cancel your account through any other means than the phone. Like other reviewers have stated, you can set up your Sirius XM account in 5 minutes online, but cannot cancel it the same way. Ridiculous…

On this lunch break, the first time I called, they needed to transfer me to accounts. No big deal, a normal thing. After waiting on hold for about 5 minutes, a nice woman answered and began to assist me with my cancellation. She took my information and put me on hold to verify the information. While on hold my call was disconnected. The frustrating part is that when calling back, you have to go through the exact same process of being transferred to accounts and put on hold, etc. I call again and get a man in accounts to whom I explained I was on my lunch break and running out of time because of the previous disconnection and the combined hold times of the two phone calls now. He rudely responded with “maybe you should call back when you have more time,” and then somehow the call was dropped. I’ll let you figure that one out. A third call finally got me somewhere, I thought…
Today, July 9, 2011, I get a phone call from Sirius XM radio asking me how everything is and wanting to update my account information. I told him that I canceled and he sounded surprised. I verified my information with him and he said that my account was past due. Ok, now I’m just angry. The auto-bill could not withdraw the payment which is why they wanted me to update my information. If you’re thinking that they automatically set you up on auto-bill upon subscription by default, then you’re thinking right. Of course they have the right to because they put it in the fine print of the agreement terms. Fortunately for me, they could not auto-bill my credit card because it was closed.
Anyhow, he put me through to accounts because he can see that there were notes from May explaining that I wanted to cancel the account because I no longer had the radio. Just like before, while on hold, my call got disconnected. It’s really a great business model for a scam; only offer a way to cancel over the phone and keep disconnecting the customer in hopes to discourage them enough to forget about it.
When I called back later, I was not happy and I’m sure it was known on the other end of the line. I apologized for my initial tone and explained that I understood that it was not the fault of this person I was talking to and just wanted to cancel my account. I also asked for a manager’s name and contact info just in case I got disconnected again and was told that he cannot give me that information because there were no managers or some real shady explanation that just upset me even more. So I now learned that there is almost no way of cancelling an account AND there is NO accountability!
Well, I got through to accounts successfully on this last call and am convinced that I got the most helpful person at Sirius XM radio. She immediately canceled my account and then had me login online to see that visually there were no charges or radios on my account anymore. This is my warning; use close consideration before subscribing to this service.

     
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Posted by Alain on 2011-07-11:
You also may want to report this to: http://www.fcc.gov/complaints and http://www.ftccomplaintassistant.gov
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Sirius Radio Is Dishonest
Posted by Larry70470 on 01/10/2011
PHOENIX, ARIZONA -- Each time I renewed my Sirius Radio service I would call and get their best price and specifically say, no automatic renewal, I will call and renew when the time comes. So my subscription expired last November, they sent me a bill, I phoned them, went through the half hour wait, a person came on the phone who I was unable to understand, I advised my car lease expires in March, thus I only need four months service, communication with him was impossible, he kept asking should I cancel your service, I kept saying I told you what I want, he did not understand, I asked to speak to an English speaking person, preferably an American, he refused to help, I terminated the call.

A couple weeks ago my phone rang, it was a recording, I pressed a button, a lady came on saying can I help you, again very bad English, I said you tell me Sirius called me, I did not call Sirius, the language was so bad I asked her to have someone who speaks good English call me.

As my subscription expired, I switched the band to FM in November, today I received an invoice for $34. Then this evening I received a call from Sirius, an option was billing concerns, I hit #2, waited 30 min, then a person answered the phone, I explained that I received a bill for service for something that I did not want, my agreement was no automatic billing, when the subscription ends, based on the price I would determine if I wanted to renew. He said he did not understand me, so connected me with cancellation dept. The lady I spoke to, Ramone spoke English and understood my request, she advised my preference not to be on automatic billing was in the system, however, she was unable to cancel my the invoice. I asked to speak to her supervisor, again I waited for him, Sean, told him my story, he said he will cancel my account, but I must pay the $34 invoice, I advised I was not going to pay for something that I did not buy. I asked to speak to his supervisor, he said that he is as high as I can go with Sirius Radio.

Needless to say I am very disappointed with Sirius Radio's service, Ranone is the only person who saw my preference in the file, but was unable to assist me. I just Googled Sirius Board of Directors, and CEO, I have their names and will write to each person on their board of directors as well an the Phoenix and New York Better Business Bureaus, and the New York State Attorney General.
Ramone was honest but the system would not allow her to cancel my subscription and the invoice, Sean was just a dishonest mean spirited person.
     
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Posted by jktshff1 on 2011-01-11:
You can go to your sirrus account and opt out of auto billing.
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