Sirius Satellite Radio

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For a SIRIUS good time
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Correct dialogue for a serious XM good time.

If you're frustrated with dealing with serious XM as I am I've decided to make this trip to India my last trip to India. From now on when I set up a plan I will ask for the future deactivation date (a closing date for the account so it will not reactivate and charge my credit card some crazy amount without notifying me (they won't notify you, only after the new rate charge) [The big print gives it away the little print takes it back.] The deactivation date lets your radio notify you- by turning off -then you call in THE NEXT DAY -not before-and ask , "is my service off? " I would like to make a one time credit card payment. I would like my my username and password so that I can verify the transaction. they have to read you a disclosure that says the plan will be on a recurring basis (don't get upset they have to read that )just say I would like to set a future deactivation date. If your vehicle is on the trial the last day of the trial is the last day of the trial still set up a plan for a follow on plan by asking for the six for 25 plan for the six for 30 plan for the $95 year plan was at $86 your plan( all select plans)call back the next day after the trial even if you've set up a plan and ask for a future deactivation date. As long as you continue getting a future deactivation date from now on you won't need to go to India. Unless you call back before your plan date is over then you'll go to India. Don't call back tell the next day after your future deactivation date. Wait till the next day after your future deactivation date then you're a new customer asking for the plan that YOU want. For instance:

Agent /Hello this is bob, May I assist you in renewing your serious XM radio service today.
(U) Ewe/Yes I was calling about your six months for $30 plan with no activation fee that I received an offer for could I get that. I would like to make a one time credit card payment for this transaction and I would like my card removed afterwards and a future deactivation date set and could you tell me what that date is ? also I would like my username and password so that I can verify what we've gone over today can I get that?

The agents happy because you know what you want your happy because you're getting a cheap price he's happy because he can just go through the things that he needs to tell you and then you can just say no stick to what you want and he's happy because you know what you want and you're happy you're getting a good deal. The agent still has to tell you some stuff but just say no because you know what you want and he's happy you know what you want nobody's going To India, nobody's having to cancel, there's no dickering about the price we just set things to start and set them to close and we handle our business with our credit card (one time payment credit card off ) Your teaching them to serve you and they're serving you with what makes them feel good you're getting a good deal serious is getting what they want To screw people around with fast talking words except it's them .... how ironic for them and sooner or later the little turd behind the desk will think up new ways to change the wording. Can't we all just get along and listen to the good music? We don't have to greedily send teenagers To steal from grandma and grandpa In their golden years with lies of omission, running a bunch of fast talk past them, calculating that they won't remember their credit card is on file or the plan date that renews Out of their price range and screws their budget over and sends them to India to figure it out. Dad and Mom are embarrassed to admit their faculties are faltering and it's not like it's a SIRIUS mistake because people fix mistakes SIRIUS ships you off on the train to the Chinese water torture in India or the Philippines That's the little management turd behind his desk again. He Never sees his grandma and grandpa Being objectified as the Means to his Ends only the money. Doesn't It say somewhere that you going to hell for laying in wait for people like that? who said that? Oh yeah that was the Lord's voice in the Bible and we'll be talking to him again or he will be talking to us. He promised that. As for that type of behavior didn't didn't he say something like ,"Wo, Wo, Wo," isn't that usually what somebody in your vehicle yells just before you get T-boned in an intersection?

After thinking about my review:
Apology to Sirius:

In my arrogance and pride I made a mistake again. In Proposing different ideas to deal or try to deal with issues of the huge company I fall very short of an understanding of what it Must take to govern with balance and mercy to respect a responsibility to the existence of the company and what bottom line decisions Are necessary. I was only focusing on Colluding to a sinister Endeavor , Power thrusting in isolated incidents. A greater good in how a huge company serves people Both in the USA or other lands Furthers me thinking ."How Dare I medal with their jobs?What would it mean to have a job Then not have a job ?Does that hurt any less wherever I am ?I think it has the potential to hurt even more . I want to emulate People who are struggling to learn a different language as they're responsible for their needs. The unrealistic cuts that my haphazard ideas would impose are lacking Knowledge In the system of finance to be responsible to shareholders ,and people that invested ,are invested for a company's success. My father said,"Always give people just a little more than they paid for " and he also said that you had to present things differently otherwise people would be angry and wouldn't want to pay you For your work trying to chisel you Beyond their understanding of what it takes to stay in business Taking care of your help right but not letting them overrun you beyond their understanding . had they understanding they may be at the start of many other issues they would have to deal with running their own business .. Learn What you need to survive longer than the other companies that price cut each other's throat and eventually their own". Just as quick as I am to become enraged at things I notice where I see some damage done , I am Grasping a glimpse of Some of the greater good From a great service of people working with a huge responsibility With this tiny Epiphany I know I've been quick to judge something that I thought I would just reach my little hand into and haphazardly tinker with ," I am wrong."And in knowing this I know my behavior needs to be toned down ,not be prideful , I am grateful .So in Reverence to my own haste what I can really do is think more before I jump For the thrillseeking pleasure of rash judgment. Not forgetting a principle Balanced value system but realizing more of what balance of this system within another system ,especially of the company so huge, And realities of what must continue for success within that company . That is where I need to decide if I can afford the Luxury of the product, And the terms of use and my responsibility to react and act within those terms as part of that agreement Disclosed each time that I call Sirius. With that again I apologize and I will be removing my comments after I leave it up for a few days to show My mistake. Is There a website for realistic ideas for customer concerns? It's so easy not to have enough empathy . To become complacent and overwhelmed Attempting to justify being further irresponsible just in a different way but to impose that on others I become part of the problem I would like to help.


     
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BUYER/SUBSCRIBER BEWARE!!!! Customer Service is Reprehensible
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First, I’d like to start by saying I was previously and originally a Sirius subscriber since 2005 and finally cancelled my subscription in May 2011. I have never written a review on a product or service, but this time I’m so dissatisfied that I’m compelled to write a review. If this review does not turn you away from the service, then it has to be assumed that you are someone who needs to learn from experience.

I knew something was smelly about the merger/acquisition in 2008. I even called to voice my opinion, knowing that it probably wouldn’t matter, but the prospect of another monopoly in the USA was, and still is, disgusting to me. They told me that the hotline provided for the voicing of opinions about the merger/acquisition was for shareholders only. No, I was never a shareholder, but I was a subscriber. Without people like me, there would be no shareholders, yet my opinion doesn’t count for anything. I welcome you to corporate America where the sole goal of a corporation is not customer satisfaction, but to satisfy its shareholders. What that means is turn the biggest profit margin possible without upsetting a majority of customers, yet now the merger/acquisition of Sirius and XM gave the emerging company a monopoly over satellite radio which all Americans should be against. A capitalist economy runs on pure competition, not monopolization of an industry.
Now the company is going through a lawsuit; surprise! The lawsuit against the company is because they raised subscription rates after the merger/acquisition even though part of that deal was an agreement NOT to raise subscription rates. Is that smelly enough for you? If not, continue reading about my personal experience.

So, in May 2011 I called to cancel my subscription to Sirius XM satellite radio. I was at work on lunch break, but I still had a half-hour left, so I decided to go ahead and quickly cancel my account. You should note this from my experience, that you cannot cancel your account through any other means than the phone. Like other reviewers have stated, you can set up your Sirius XM account in 5 minutes online, but cannot cancel it the same way. Ridiculous…

On this lunch break, the first time I called, they needed to transfer me to accounts. No big deal, a normal thing. After waiting on hold for about 5 minutes, a nice woman answered and began to assist me with my cancellation. She took my information and put me on hold to verify the information. While on hold my call was disconnected. The frustrating part is that when calling back, you have to go through the exact same process of being transferred to accounts and put on hold, etc. I call again and get a man in accounts to whom I explained I was on my lunch break and running out of time because of the previous disconnection and the combined hold times of the two phone calls now. He rudely responded with “maybe you should call back when you have more time,” and then somehow the call was dropped. I’ll let you figure that one out. A third call finally got me somewhere, I thought…
Today, July 9, 2011, I get a phone call from Sirius XM radio asking me how everything is and wanting to update my account information. I told him that I canceled and he sounded surprised. I verified my information with him and he said that my account was past due. OK, now I’m just angry. The auto-bill could not withdraw the payment which is why they wanted me to update my information. If you’re thinking that they automatically set you up on auto-bill upon subscription by default, then you’re thinking right. Of course they have the right to because they put it in the fine print of the agreement terms. Fortunately for me, they could not auto-bill my credit card because it was closed.
Anyhow, he put me through to accounts because he can see that there were notes from May explaining that I wanted to cancel the account because I no longer had the radio. Just like before, while on hold, my call got disconnected. It’s really a great business model for a scam; only offer a way to cancel over the phone and keep disconnecting the customer in hopes to discourage them enough to forget about it.
When I called back later, I was not happy and I’m sure it was known on the other end of the line. I apologized for my initial tone and explained that I understood that it was not the fault of this person I was talking to and just wanted to cancel my account. I also asked for a manager’s name and contact info just in case I got disconnected again and was told that he cannot give me that information because there were no managers or some real shady explanation that just upset me even more. So I now learned that there is almost no way of cancelling an account AND there is NO accountability!
Well, I got through to accounts successfully on this last call and am convinced that I got the most helpful person at Sirius XM radio. She immediately canceled my account and then had me login online to see that visually there were no charges or radios on my account anymore. This is my warning; use close consideration before subscribing to this service.

     
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Alain on 07/11/2011:
You also may want to report this to: http://www.fcc.gov/complaints and http://www.ftccomplaintassistant.gov
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Changed our account to a Lifetime subscription WITHOUT our approval!
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PHOENIX, ARIZONA -- Oct. 2 - I called 'Listener Care' after they debited my checking account $149.65 AND a $65.00 charge. The first charge was an 'automatic' yearly renewal after our three-year paid up contract expired on our vehicle. The second charge was for an 'automatic' yearly renewal after a one year contract expired on our second vehicle. No notice, no bill, no renewal contract, nothing...............they just helped themselves to our checking account and renewed both of our accounts. While talking to a representative in 'Listner Care', I agreed to a second three-year contract of 'Mostly Music' on vehicle 1. The three-year charge minus what they had already deducted from our checking account left an agreed upon balance that was to be paid in three monthly installments, beginning on Dec. 7. The charge on our second vehicle ($65) was to be refunded as vehicle 2 was in storage and we did not want to renew the contract. They would have been advised of this if they had sent a renewal notice rather than just helping themselves to my checking account. This call took 45 minutes.

On 10-20 another charge was taken out of our account even though nothing was due until Dec. 7! I called and a representative promised to have straightened everything out. Again on 11-9 another Sirius XM charge was taken out of our account even though nothing was owed until Dec. 7. On 11-11, I called 'Listner Care' only to discover that someone there had changed us on Oct. 18 to a Lifetime contract and we now had a balance of $797.03! This was done without our permission and there were no notes on our account as to why or who changed our account. When you call in, you must give several pieces of personal information in order to access your account. However, it seems someone (probably a Sirius representative that works on commission) easily accessed our account and charged us for a Lifetime contract! The representative kept quoting me 5 monthly payment amounts that did not equal the balance due. She couldn't figure out why the computor kept giving her a different balance than what was really owed. She promised me that she would review my account with her supervisor and call me back later that afternoon. This call took 35 minutes. She never called me back.

11-12: I called in and requested to talk to a supervisor. I received the run around and I finally demanded to talk to a supervisor. Supervisor(Kristen (ID 337PH) reviewed our account and because there were no notes on our account about us changing to a Lifetime contract, she believed me and said she was correcting our account and we agreed to the corrected balance. Kristen gave me a $54.11 credit for all my trouble. With the two additional debits on my account, we agreed to the unpaid balance.

11-22: I received a bill for over $400! I called and briefly explained that I was didn't want to talk to anyone except a Manager. I was put on hold for 35 minutes and then hung up on. I called back and demanded to talk to a Manager and told the representative NOT to put me on hold while she got me a Manager. I talked to Manager Ray (ID 676AC). He could see from all the notes on our account that everyone had royally messed up. He worked and worked on our account and could not get it to reflect the credits due us. He then said he was closing out our account and opening a new one. The new account reflected a balance due of $100, which I agreed was correct. Ray said if I would pay it in full during our telephone call I would end up with a paid up three-year contract. I told him I WAS not paying another cent until the agreed upon due date. He then offered me a $50 credit for my trouble and if he could process the other $50 during the call I would owe nothing. I agreed, he had me sign back in to my account to see that it carried a. 00 balance, which I did. I had originally requested Ray to call me back when he got our account straightened out and he informed me that they cannot make outgoing calls. I said if one of your employees has a heart attack are you telling me you can't dial 911? He said they could do that, but make no other outgoing calls. Therefore, I was forced to stay on that call for an hour until he straightened out our account.

12-3 I received two bills, one for $102.00 and one for $487.89 on two different accounts! I have now called in 9 times and had many, many long conversations with as many promises to correct our account and now two months later it has not been done. I have emailed 'Listner Care' and told them if I don't get a call from them by the end of the next working day (Dec. 5) I was cancelling my service and demanding a full refund.

The moral of the story is that 'Listner Care' does not listen, nor do they care, nor do they do what they say they are going to do. DO NOT SUBSCRIBE TO SIRIUS XM RADIO!!!!!!!!!!!!!!!!!!!!!!!
     
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Alain on 12/05/2011:
Thank you for some good advice.
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Internet Listening Rip Off for Lifetime Customers
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I have had a Sirius radio for about 6 years now and have always been happy with the service and content. I purchased a lifetime license about 4 years ago which includes online listening. Today, I went to listen to Sirius on my Android phone using the smartphone app and I received a message saying I needed to add online listening to my account to use the app and to call customer service. So I called and basically was told over and over (the service representative just kept reading from the same script) that my online listening package is considered the basic package and I need the premimum package to use the app. That's funny, because if you try to sign up for their online listening service there is no discussion about basic versus premium, in fact the page says with online listening you can listen anywhere, your computer, your iPhone or your android phone. There is only one option to sign up for, but I was told anyone who had a lifetime license was converted to a basic online service and that I could listen on my computer but not on my smartphone, if I want to do that I have to pay an additional $2.99 a month. There is currently a proposed class action settlement against these guys for charging lifetime accounts the $2.99 fee for online listening so I guess their way around this is to now claim the lifetime licenses only get computer access and that smartphone access is a separate service (although not sold or offered that way anywhere on their site). These guys are really tring to put themselves out of business with their horrible practices, I guess they don't care about me since I am a lifetime member and they can't get more money out of me so who cares if I am not happy with the service. They could not give me any further info as to why my "Online Listening" account which shows as active on my account is different from the "Online Listening" service they currently offer other than the service representative telling me I have to take his word for it that there are different accounts available, a basic and a premium but only they can see it. I would cancel my subscription if it wasn't already a lifetime license, I know I definitely will not be getting another SiriusXM radio again anytime soon, that's for sure. I would suggest that anyone reading this stay away from them as well, they only care about milking every last penny out of each customer before they lose them.
     
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azRider on 06/01/2011:
I think they offered the lifetime license before the merge. after the merge and it became a new company (Sirius/xm) the older accounts became grandfathered. that is your original deal is still valid for the lifetime of your radio (notice its not your lifetime!) and that included the on-line listening. the newer mobile application is not the same as the on-line version. different protocol. plus it was added after the merge as an option. thus your older account does not have access to it. but watch out! if you add your mobile phone for $2.99 a month I'm willing to bet it alters your contract as well. so don't get it unless you really can't live without it. I lowered my Sirius/XM to the lowest level I could get, and this oct plan to cancel it. to much money for some things I can get for free.
Chrissyc65 on 06/01/2011:
I too have a lifetime subscription and a monthly XM subscription. I recently wanted to add the monthly iphone app to the lifetime account. So, called sirius - the lady that helped me was wonderful. She identified both accounts, and asked which account I wanted to bill this to. I told her the lifetime account. She confirmed that the fee was $2.99/month and I would have to pay 4 months at a time. No big deal right? I completed the call, my iphone played the app no problem.

The next day, I went into my checking account and my account was charged $490.22!!!! I called immediately and got this total run-around saying yes they made a mistake, but couldn't refund my account until "THEY GOT APPROVAL FROM CORPORATE IN NY". I waited a couple of days, after they assured me that a representative would call me to confirm. No phone call and still no money. I called again - got somebody in idabobway... named ishkabob... Demanded to speak to a manager - they didn't have a manager available to speak to me for 40 minutes. Finally this person Ishdajibbob still can't help me. I DEMANDED to speak to somebody who spoke English properly and could help me. One hour later, I was connected with somebody in Canada. He politely explained that I would receive my money within a week to 10 days. 10 days now, still no refund.

We are not talking a small amount of money. My suggestion to anybody who is considering a subscription, get a pre-paid card that they can't charge more than they should.

I love Howard, but am completely utterly pissed at this company. #FAIL.
chemman on 06/02/2011:
Azrider, thanks for the info. Yeah, I was leary of adding the $2.99 plan because the rep said the only way I could add it is to cancel my current plan and re-add a new plan with the new online listening service. I wasn't comfortable cancelling my lifetime plan and trusting them to re-instate it properly and after reading Chrissy's ordeal I am sure glad I didn't bother. I can live without it since I have a stilleto 2 which I can take anywhere and record on, so I am sticking with what I have, if it wasn't for Howard Stern I would have dropped the service a long time ago. It really says something about the company that Howard is currently suing them to ttry and get them to honor their contract with him. If they won't honor their #1 stars contract why would they care about their customers???
Will McVay on 11/20/2012:
Same here. I have a lifetime subscription and have internet access but have to deal with truly incompetent customer service reps to waste my time with no real resolution. I was told in the past that the "lifetime" subscription could be transferred to a new radio for a fee - IIRC it was $20 and could be done a maximum of three times. We'll see how that pans out. I won't hold my breath from what I have seen so far.

Marc Newman on 09/16/2013:
Count me in if there is a class action lawsuit. I used the '64kb' version which was free with my lifetime subscription to XM. After the merger they 'changed' all the accounts to be full strength 128kb but hobbled lifetime users by removing the ability to use the mobile app. They should suck it up and support the lifetime users as PREMIUM users not 2nd class citizens.
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Billing and Customer Service
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NEW YORK, NEW YORK -- I received several emails from Sirius that they couldn’t bill my credit card because it was expired. I didn’t have an auto-renewal on the account and when I purchased the service, I paid for 3 years. Two years into the service they are saying they need to bill me to renew it, which was what the auto-renewal bill was for. I repeat I did not have an auto-renewal on the plan, I never agree to those terms.

Since I paid for three years and they were billing me at the two year mark I decided to cancel my service since I don’t want to work with such a disreputable company. I called them to make sure they understood to cancel my service. The representative I got barely understood English but I tried to explain I wanted to cancel my service. Instead he insisted that he would give me 5 months for some price, I told him I had no interest in continuing the service. After quite an ordeal I thought he understood what I was saying. This was Feb 15th.

On March 19, after receiving several emails saying they were still trying to charge my credit card, I called them back to see why they haven’t canceled my service. I waited 20 minute for a representative to answer. They said they were trying to bill me for the service and did I want to cancel the service. By this time I didn’t even own the vehicle anymore and told them so. After the conversation they asked me what I wanted to do. Again trying to explain I didn’t have the vehicle (and I wanted to active a new vehicle) and cancelled the service back in Feb they still were asking what I wanted to do. I couldn’t seem to get it across to the representative (again didn’t understand English) that I didn’t want the service, was not going to pay for the service on that vehicle and I didn’t own the vehicle anymore. The representative then asked if I wanted to speak to a supervisor to cancel my service and I told them I definitely wanted to speak to them.

The supervisor got on the phone (after a 10 minute wait) and asked what they could do for me. I went through the whole scenario again and she asked me what I wanted to do. So I went through the whole thing again and still never seemed to get it across to her (she did not understand English any better than the others). The supervisor finally said let me transfer you to a supervisor to cancel your service and put me back on hold without even trying to understand what I was trying to say and that I wanted to activate a different vehicle. I waited on hold for another 20 minutes with no answer I finally hung up.

I still don’t have resolution on the ordeal. I was actually calling to activate my new car as well as figure out what was going on with the vehicle that I no longer owned, but ended up with no resolution on the issue and no service on the new car.

From my perspective Sirius is the worst ran company and the worst customer service I have ever had the unfortunate dealings with. Even trying to give them business they weren’t able to understand what I was asking for or trying to explain.
     
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unhappy999 on 04/20/2011:
With all this trouble, I'm not sure why you would even want this service your new car. You said you were just going to get rid of it on your old car because of billing issues so why would you want it on your new car?
Anonymous on 04/20/2011:
I'm sort of confused too. You want to cancel service because you don't own the car, but wanted to put it on another car? Then youre not really canceling, you're just transferring service to a new radio receiever. Did you tell them that?
jean O'Dell on 06/20/2013:
I returned a call from sirrius to make arrangement to pay my bill and they tell me I have no account with them so if I don't have an account why is someone calling me and why when I drive the truck or the Jeep I listen to the Sirrius radio. All I want to do is either get a bill or at least a human voice who will help me with this problem. I want to pay a year in advance so that I won't have this trouble again.
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Held Hostage By Sirius
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NEW YORK, NEW YORK -- I only need Sirius so I can listen to Howard Stern. There are so many other options out there for music that Sirius is simply not needed. However, because I want to hear Howard every day, I am being held hostage by Sirius and am being nickled and dimed at every turn, then disappointed that the "upgrade to premium Internet service" is not working, all of the links to download the Blackberry app are dead, and unless you call their "Listener Care" Department, they don't tell you that the problem is on their end.

Currently, I'm paying for their so-called "Premium Internet Radio" and none of it works. After an hour and a half conversation last weekend and a half hour conversation with "Listener Care" today, I was told that if I'm not satisfied, I should just cancel my Internet radio subscription. As much as I would like to tell them to F-Off and cancel my subscription, I would have no way to hear Howard Stern. So there you have it... I'm held hostage by Sirius because of one piece of exclusive programming that I like, that I pay a premium for, that they can't seem to get to work, and they do not appear to be in any hurry to fix it. They did offer a $10 credit to be applied to next year's renewal, but the money is not the issue, nor am I even certain I will stay a subscriber for another month, much less more than a year from now.

Three times a year when it's time to renew one of my three radios, I get invoices from Sirius, each with a $2 "Invoice Fee". Not sure why they feel it necessary to fleece us for $2 to send us their bill, but that's a perfect example of the way they operate.

This year I decided to do automatic renewal to avoid that made-up fee and get all three radios in line to be auto-renewed ONE TIME a year. I only wish their customer service and technical support were as efficient as their billing department. Their billing department is very good at taking my money, but their customer service and technical support seem to be absent (or at least the opposite of helpful) when I have had to call to complain.

To add insult to injury, after I renewed all three radios for a year each, I was informed that I no longer had Internet Radio available (a service that was previously included with my subscription), unless I paid an additional $3 a month for it. They touted that this cost would give me "near CD quality" audio and allow me to download and use their Blackberry App for listening from my smart phone.

So, after paying them $300+ for my three radios, I am now paying an additional $36 a year just to be able to hear Howard from my computer. Again, Intenet radio service used to be included with the subscription, and now it's an up-charge.

After all of this, I still cannot listen via my Blackberry because they have made the app unavailable (all the links are dead), and their so-called "upgraded Internet radio console" won't play any content.

If you can get by without Howard Stern, you do not need Sirius XM. Nearly all the rest of their content is available elsewhere, and usually for free.

They only care about your money regardless of how slick and relentless their advertising is. They couldn't care less if they have technical issues... they already have your money and are hoping you just blow it off and don't complain. If I could get Howard Stern some other way, cancelling this money-grubbing company would be a no-brainer. Avoid this company at all costs!
     
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Skye on 02/13/2011:
Howard Stern signed on for another 5 years for Sirius radio.

I remember the days when Howard Stern was actually available on regular FM, and had his TV show. I never really cared for him, but he was entertaining at times.
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Don't subscribe
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After buying a car equipped with ability to get satellite radio, I got bombarded with mail and phone calls advising me that I had a trial subscription. I tried to use it and found that I had 3 channels, all promotional. I don't drive all that much, so ignored it. Then I got a phone call asking for a subscription. I told them I wasn't all that interested and really didn't get to try the system. I got a promotional rate of $7+ a month if I provided a credit card for 6 months. I consented and gave them the card. I couldn't get service (in a large metropolitan area) and called and emailed for weeks. On two occasions I drove for an hour or so trying to get the satellites to track. Finally one day I got service and I must say there were some interesting channels. A day or two later the service was gone, and I couldn't get it and decided to give up. Mind you I paid by credit card for 6 months. Then I get collection letters and threats to suspend service. I call them and ask what's going on and get people who are real idiots, one of whom tells me I need to reset the satellite reception every day due to my location! I say when I did that it took me an hour and my drive is like 15 minutes, and I got the rudest answer, causing me to officially terminate. I can't tell the difference between terminate and not terminate as I had no service anyway. Well, they are trying to get $14 out of me with endless statements and phone calls while I am driving. The people who call are kids, who follow a script, trying to talk sense is like talking to a wall. I cannot see how this company can succeed. I guess I'm glad that they lost my credit card as I am sure I would be getting billed forever. Unless you love the service and get consistently good reception, don't bother with this company.
     
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Alain on 01/19/2011:
Seems Sirius is fine as long as you don't have to deal with their customer service.
jktshff1 on 01/19/2011:
The couple of times I've had to contact Sirrus CS, I did not have any problems.
Mornin' Alain
Alain on 01/19/2011:
Mornin', Jkt. I've never dealt with them, so your experience is better than my speculation!
Alain on 01/19/2011:
That didn't sound right. Your experience is better than my speculation!
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The complaints are true, stay far away from Sirius!
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The complaints are true, stay far away from Sirius!


After reading complaint after complaint about Sirius Radio billing dept. on various internet forums, I decided to subscribe, but pay by "MAIL INVOICE ONLY". That way, if they were as bad as people say, then they wouldn't have my credit card number to bill without my permission.

Later, I called to Cancel my subscription about a month before the renewal date. They asked for my telephone number, and then told me that I couldn't cancel my account because I didn't have an account.

Then I got a bill in the mail that had my account number on it. I called just before the renewal date, and specifically canceled by providing the account number.

A month later I got an email saying that I owed them overdue payment. I called and spoke with a supervisor: He said that he saw the record of my earlier call requesting to cancel the account, but that I had failed to ask for the "Cancellation Department" and that until I spoke with them, the overdue amount would continue to increase, and that they would hand the bill over to a collection agency. Then he hung up on me. (That was a Sirius supervisor!).

I called back and spoke with a different supervisor. I explained that I had been trying to cancel over and over, and he said that I didn't really have to speak to the cancellation dept. He said he would cancel the account and delete the balance due. (Thank You Pedro for at last canceling the account!) He also said I could verify that he had cancelled it and deleted the balance due by logging into the website, with a new ID and password that he provided.

Finally, I'm done with Sirius, and my advice is the complaints are true, stay far away from Sirius!!!
     
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Sirius Radio Is Dishonest
Posted by on
PHOENIX, ARIZONA -- Each time I renewed my Sirius Radio service I would call and get their best price and specifically say, no automatic renewal, I will call and renew when the time comes. So my subscription expired last November, they sent me a bill, I phoned them, went through the half hour wait, a person came on the phone who I was unable to understand, I advised my car lease expires in March, thus I only need four months service, communication with him was impossible, he kept asking should I cancel your service, I kept saying I told you what I want, he did not understand, I asked to speak to an English speaking person, preferably an American, he refused to help, I terminated the call.

A couple weeks ago my phone rang, it was a recording, I pressed a button, a lady came on saying can I help you, again very bad English, I said you tell me Sirius called me, I did not call Sirius, the language was so bad I asked her to have someone who speaks good English call me.

As my subscription expired, I switched the band to FM in November, today I received an invoice for $34. Then this evening I received a call from Sirius, an option was billing concerns, I hit #2, waited 30 min, then a person answered the phone, I explained that I received a bill for service for something that I did not want, my agreement was no automatic billing, when the subscription ends, based on the price I would determine if I wanted to renew. He said he did not understand me, so connected me with cancellation dept. The lady I spoke to, Ramone spoke English and understood my request, she advised my preference not to be on automatic billing was in the system, however, she was unable to cancel my the invoice. I asked to speak to her supervisor, again I waited for him, Sean, told him my story, he said he will cancel my account, but I must pay the $34 invoice, I advised I was not going to pay for something that I did not buy. I asked to speak to his supervisor, he said that he is as high as I can go with Sirius Radio.

Needless to say I am very disappointed with Sirius Radio's service, Ranone is the only person who saw my preference in the file, but was unable to assist me. I just Googled Sirius Board of Directors, and CEO, I have their names and will write to each person on their board of directors as well an the Phoenix and New York Better Business Bureaus, and the New York State Attorney General.
Ramone was honest but the system would not allow her to cancel my subscription and the invoice, Sean was just a dishonest mean spirited person.
     
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jktshff1 on 01/11/2011:
You can go to your sirrus account and opt out of auto billing.
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Review of their service
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CHICAGO, ILLINOIS -- I've been a customer of Sirius for about 6 months now. I just thought I would take a moment to share my opinion of their product and service for anyone considering satellite radio.

First off, be aware that the portable car kits do require some sort of installation even if they are not replacing your internal car stereo. I had to do some pretty neat wiring tricks to hide the power line from the antenna (a magnet that you stick on your car roof) to a power source (cig lighter outlet). Then you also have a power line from the actual radio as well. So for my radio (XAct) I needed two power outlets available.

I believe if you get the internal kits (that completely replace your car stereo), you won't have this wire problem. However you will need to probably get it professionally installed, unless you know what you are doing.

Moving on to the service/programming. I personally love the programming. Since January when I installed it, I have not once ever listened to the regular radio! I find it fun surfing the tons of channels for with my little remote control, kind of like surfing on a TV. The radio devices themselves usually give you good information about the genre, artist and title. On most radios you can even browse what songs or artists are playing at that time on other channels before switching the channel, which is cool. Mine has a built-in "pause" feature as well that lets me stop the programming if I get a call or something and it will start recording. When I unpause, it plays back where I left off. Very cool. However, be warned that if you car power outlets don't stay on when you turn you car off (mine don't, a Toyota) then if you use this feature and turn your car off, it won't remember or record what you were listening to.

Moving on the performance of the service. I had a little trouble in the beginning with mine. My reception using the built-in FM transmitter was shoddy. I couldn't turn it up very loud without being overwhelmed by static. Come to find out, my radio had come with a factory setting of the "internal" volume of the device set to full-blast. This was causing the output to be less than desirable. After turning down the internal volume of the radio the sound was 100 times better and I've enjoyed it thoroughly since. My only real complaint about the service is the reception is definitely touch around large downtown cities, going under bridges, or even a parking garage. I lose my signal in most of those situations. However, having great programming available to me when driving 5 hours across the state when previously I would lose all radio contact is great! So there are trade-offs.

Lastly is the price. I pay 12.99 a month. I think it is totally worth it if you do a lot of driving to work, or for a job. Satellite radio has made my commute much more enjoyable. They do offer a lifetime subscription for around $500, but I'm just not sure how well the company's financials and long term outlook are right now, so I've been holding off on that one. Also, the lifetime program does not cover replacement of your radio. If you were to buy a new radio, they charge you a $50 service fee to switch your lifetime membership to the new radio device. I may opt for this plan soon now that I've tested the service and love it.

That's all I got for now. Hope you found this helpful.
     
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Coolcliftop on 05/27/2006:
Dude, I agree with you in many ways! Since getting Sirus I cannot! I won't! go back to regular FM. I am curious as to how you turned down the inner volume on your Toyota radio. When using my FM tuner the sound was awful, so I bought one of those cassette tapes that plugs into the unit. I am not happy with the sound quality as I would like to be, but the programming makes up for it. I am probably going to have my unit installed by a professional. All the wires do not bother me, but it drives my wife crazy.
One more point! I thought Howard Stern would be off the hook on satalite. He has not really impressed me. I listen to him less now than I did when he was on public broadcast.
Anonymous on 05/27/2006:
Thanks for the review, Sparticus. That's why you're on my trusted list! I'm considering sat radio!
Sparticus on 05/27/2006:
Glad my review was helpful. Even with the few negatives, I would definitely recommend Sirius to anyone. I may never go back to regular radio again.
Anonymous on 05/27/2006:
Thanks for this information...fm radio is the pits and we have been considering this service for a while now. Do you have the "boombox" thing too? (I would like to use it at work after we get hooked up.)
Sparticus on 05/27/2006:
I don't have the boombox, but my brother does. I will ask him how he likes it. You probably know this, but you can also listen to Sirius through their website for free (if you are a subscriber). An option for work if they allow you to access the site.
Doc J on 05/27/2006:
Thanks Sparticus! FM sucks...it's become worse than AM. I'm old enough to remember when FM programming was outstanding!Packing around 50 lbs worth of CDs sucks on long trips too.
chemman on 05/28/2006:
I agree with the posts here, Sirius has some great programming and I don't ever plan ongoing back to regular radio. I have a Xact Replay and I love it, it is so nice to be able to pause and rewind, or go back are listen again when you didn't quite catch something said. I too had the problem with audio, especially the FM transmitter until I discovered mine was on full audio output by default, I switched to a cassette adaptor and like it much better. My wife liked mine so much I got her one for her car, I got her the Starmate Replay with the boombox. The boombox for the Starmate is nice, it puts out great sound for such a small unit. It does sometimes have reception issues indoors, but it has a 20 foot antennea which you can place in a window and that usually does it, this is a limitation of any satellite service. The size of it's perfect for taking with you, in fact we're taking it to the beach today!
Hugh_Jorgen on 05/29/2006:
I've been with XM for eighteen months and I agree - I could not go back to "regular" radio. As far as the audio level on your Sirius units, I don't know if this helps, but on the XM SkyFi units, in the setup menu there are two selections for audio level. One for the output that you would send to the cassette adapter, one for the FM modulation. By default, both are set to mid-level. If you go into setup and turn the wired output all the way off and turn the FM modulation all the way up the sound through the FM radio is improved considerably.
Sparticus on 05/30/2006:
Coolcliftop - Sorry I missed your question about the volume. It wasn't my toyota volume, but the volume setting on my Sirius receiver unit. If you go into the settings, you will find an option for volume. Mine was by default set to 100% (max volume). This was causing the sound quality to be poor. I bumped it down to about 30% and my quality shot up. It sounds almost perfect now. Hope this helps!
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