So here's how it went. I got me some of those skull candy ear buds with the replaceable bud thingy's that make the ear buds stay in my ear, so I got the right size and everything and that one ear bud just keeps on sliding out of my ear when I'm walking and it really makes me mad! When I'm listening to my good ol faithful future wife by the name of Courtney Love I do not want these things to slip out!5 Replies - Latest reply on 03/29/2011Add reply
A couple of months ago, I bought my son a pair of Skullcandy earbuds at Target. They were on sale for some unbelievable amount. A few days later, one of the earbuds fell off-not just the rubber piece ... read full review12 Replies - Latest reply on 02/25/2012
These things are terrible!!! I hate them. They were working 5 minutes ago and then they just stopped so I called the help desk and they had me on hold for 20 minutes then when I finally got somebody they told me that they should be working fine. I said I know that so why aren't they? He said that I should try restarting my system and call him back so I do so and it has me on hold for almost an hour and then it switches over to a message that says they have closed and I should try again on Monday.
3 Replies - Latest reply on 02/07/2009Add reply
THEY OBVIOUSLY DON'T CARE ABOUT THEIR CUSTOMERS! DO NOT BUY SKULLCSANDY MULTIMEDIA HEADPHONES!!!
SALT LAKE CITY, UTAH -- I bought the headphones around October, they had broken (but not beyond easy repair) by the middle of November. The extension cable they give you for whatever reason, broke by the middle of December, and had to be replaced with one from RadioShack. Upon replacement, it was obvious that I was only getting sound from one earphone. At this point, I decided to RMA it. I sent in the RMA request on the 24th of December, 2008. I received an authorization the same day via email. I mailed in the product sometime between Christmas and New Years. I get an email on the 6th of January, 2009 saying that they have received the product and authorized a replacement that will ship from there warehouse in 1-2 weeks. The tone of letter implied that this was common practice, and not the consequence of an unforeseen product shortage.
Now, on the 24th, more the two weeks later, they send me an email saying that it will ship in a few days.
PARK CITY, UTAH -- Ordered three pairs of headphones and they promised products would be shipped 1-2 business days after ordering in time for Christmas. Yes, I selected overnight shipping of course. Called customer service last night on Dec 22, 2010, after waiting for twenty minutes, some young guy came on and said product will be shipped "tonight". Looked at order status online on the morning of 23 Dec 2010 and the product is still in "processing" mode. Tried to call customer service numerous times, between 11:00 and 11:45 EST (9:00 and 9:45 MST) and of course, the customer service center is "currently closed."
1 Replies - Latest reply on 12/24/2010Add reply
Fair warning, do not order from Skullcandy.com. I should have looked at the other reviews first. I am now going to try to cancel my order and get a full refund. Yes, they already charged me for the products and they haven't even shipped the merchandise.
I purchased online on Dec. 10, 2008 and I'm still waiting to receive my order more than one month later. They have ignored five e-mails and after waiting on the phone for three minutes during their normal business hours I received a message saying their customer service was now closed.
Terrible Customer Service
I ordered headphones for my son for Christmas on December 10th. I called on December 22 because I still had not received them. They said there was a mix up with all the orders placed on December 10th ... read full review1 Replies - Latest reply on 01/05/2009