NEW YORK, NEW YORK -- I have credit in my Skype account that is activated & will not become inactive for another six months but I cannot transfer this credit to my balance on the page where you put the calls through. I have tried just making a call with the credit I have to a number where I know that the credit is sufficient for the call, but the call will not go through & a page appears asking me to buy more credit.
I have plenty of experience with computers & internet & I just cannot work it out how to fix this problem. After hearing of everyone's else's problems of trying to contact customer support & not finding a result in the Q&A's pages I have decided to count my losses & close my account. Too much time & trouble for me anyhow.
PALO ALTO, CALIFORNIA -- After buying some air time, I realized that I'd have to buy/rent yet ANOTHER phone number and I knew that I'd made a BIG mistake. That's when the nightmare began--try to cancel your accountor try to get help doing so-- IMPOSSIBLE. The worst company (even worse than Comcast) that I've ever dealt with!
I had a Skype account, only used it once, although I had put $10 down as a credit. They still owed me $9 and some change. I got an email announcing my credits had "expired" and all I had to do was sign into my account and click on the "retrieve credits" icon. Unfortunately, there is no such icon, and the account they want me to access isn't even the same one I put credits on. I have had multiple emails from them each claiming they will "absolutely help" with this problem, but no one seems to actually read the previous email and their solutions do not work because they aren't really solutions.
UK, HAWAII -- I needed some support with 2 accounts which was impossible to do by yourself. I called the free UK Skype support line.They wanted to charge me minimum 40 pounds per account (total of 80 pounds or higher). I believe it's outrageous! I spend on my Skype calls hundreds of euros over the years, and as a loyal paying customer I expect you (Skype) to give me assistance without asking anything for it! Apparently the phone line is operated by a 3rd party company, hence the charge. Microsoft now owns Skype (in a $8.5 billion deal). Therefore my complaint is toward Microsoft's behavior here. This is the truth.
I have has Unlimited European subscription for several years with automatic renewal. Yesterday I found that my service no longer works. Apparently the card on my account had expired and so as the renewal payment did not go through my service was ended without any warning or notification of a problem.
I contacted Customer Service - haha - and was told to add the subscription to my account again and that my telephone number would be renewed as it was already part of my package. Last year I paid £33 - this year it cost £58 and the number was NOT included. The system wanted me to pay about another £35 to renew the number as well!
I contacted Skype again and was told there was nothing they could do. Skype numbers are no longer included in the Subscription and because mine had lapsed it cannot be renewed and I have to pay for both services. An increase of over 100% in a year. A formal complaint by email got an initial standard reply that had nothing to do with my complaint and the second reply was basically 'tough luck'.
I have cancelled the subscription renewal and will transfer the number to another provider. What can anyone do about the mighty Microsoft organisation? Well, I can certainly publish this story on as many sites as I can to warn others. I think this is just a way to get people onto the new more expensive packages.
I have to jump in here and tell of my nerve wracking, excruciating experience with Skype Customer Support. To begin with, I received a notice on February 24th my online number was about to expire on March 2nd. I immediately went to my account because I knew I had a $30 discount/credit off an online number. I tried to use my discount and it kept taking me to payment options. There was no option to use my credit.
I wrote customer service and explained what I was trying to do. Here is their reply: "Hello **. Thank you for contacting Skype Support. We understand your concern. The discount from your subscription will automatically be deducted from the sum for the extension of your online number."
I went back and tried it again; it still would not let me use the "promised" discount stated right in my account. I then wrote the representative back and explained again it would not work. I soon got this reply: "Hello **. Thank you for contacting Skype Support. The reason for that is because you have to pay for this number. This is why you are redirected to Paypal."
(Remember, I already have paid for my online number that is about to expire.) Do you see where he totally changed his story around? The next thing I know, 5 minutes later, I get a notice from my PayPal account that I had sent $7.95 to Skype!? (by the way, my auto pay was disabled, but they took it anyway) What??? Now I am really furious. I write back and get NO answer in 3 days.
I go back and submit another ticket hoping I will get a different representative. I explained I wanted my $7.95 returned unless they can give me my $30 discount for my online number, and I also send copies of all correspondence between me and **.
Now I get a response from another representative who returns my $7.95 and ends my service!? I go back to my account and guess what? They also removed my $30 discount I never got to use and had been trying to use for the last 10 days.
I just wrote them back and told them how WRONG they are and how BADLY they have done me. I can not believe they get away with this. I had that $30 discount in my account for 2 months and planned on using to to renew my online number, but not one representative could help me with this issue; not one of them. They all avoided me for 10 days. I just wrote them my last letter before I came here to post this.
I do NOT recommend Skype service to anyone. Aside from the customer support, I lost connection many, many times while in the middle of a conversation. The service all the way around stinks! Is it any surprise as to why they do not have a customer support phone number, or email addresses to the owner?
WINDSOR ONT -- Something happened to my Skype account. I contacted Skype to change primary account email address. After few emails we exchange to almost finalize my problem, they never set my new email. I send them several messages, I am very disappointed. I am using Skype for many years for my business. Looks like Skype it's a monkey business.
CHARLOTTE, NORTH CAROLINA -- I disputed with my credit card company. Several months later I received a letter from the credit card stating that Skype confirmed that I authorized the charge and I got charged again. I don't know what to do. I cannot speak to anyone because there is no phone number. Chats are impossible wait times. This is not a customer friendly company. It's one of the worst I've seen.
I have been a Skype customer since 2008. Originally purchased credit, then switched to unlimited monthly plan. The call quality was often poor, but the price was cheap. Figured you get what you pay for. Recently, some of my credit went missing. Tried to find somewhere on their site to contact them and find out where my money went, but found no way to do so. I had to search google, and finally found a post on yahoo answers by another frustrated person that had the same problem. Had to go to a third party site to find out how to contact them (the site is only partially encrypted and is not secure).
They had billed me for an SMS to a number I never heard of. I didn't even know what an SMS was, and certainly never sent one. I consider this a fraudulent charge by Skype. Asked for return of my missing money which was only a dime, but it was MY dime and the remainder of my credit.
After spending far too much of my time responding to the obfuscating emails informing me of everything except how to get my money back, they told me that they were refusing to return the monies they were holding. It was 64 cents, but it was MY 64 cents, they didn't work for it.
They lied by billing for a service that was never rendered (fraud) to get part of my money and flat-out stole the remainder by refusing to return any of it. I am forever finished with Skype. Perhaps they think that people will not bother with a missing dime here or 50 cents there. I however, have principles and am ethically minded. I have canceled my account.
After reading from the multitude of complaints about Skype stealing other people's money, I took the precautions of calling my credit card company to cancel card used for Skype purchase and had them re-issue with a new account number. Also made sure to log in to Paypal account where original monies were transferred from and canceled billing agreement to ensure that they did not steal more money from me, as has happened to countless others. You can't be overly careful when dealing with these criminals. Beware, chances are good it is only a matter of time before they get around to you as well.