I bought Skype credit trying to use it to make cheaper calls, but it never worked, the line was always busy.
3 Replies - Latest reply on 09/06/2013Add reply
There is no one to talk to and the blogs don't help much on this issue.
I don't like when they make things so complicated and there is no response.
The worst part is they are ripping people off. Me included.
Skype Fraud -
UNKNOWN -- Skype was great when it was free. I made the mistake of investing in the company. I paid an annual rate up front just this month on January 6, 2008. All was well and good, I averaged about 240 minutes ... read full review10 Replies - Latest reply on 03/08/2009
Very bad is not enough. No customer support, it is all a lie, a forum trying to keep people busy. I recommend to use the free service only, although privacy is an issue, as your calls may be monitored or recorded. Add reply
I had a Skype account, only used it once, although I had put $10 down as a credit. They still owed me $9 and some change. I got an email announcing my credits had "expired" and all I had to do was sign into my account and click on the "retrieve credits" icon. Unfortunately, there is no such icon, and the account they want me to access isn't even the same one I put credits on. I have had multiple emails from them each claiming they will "absolutely help" with this problem, but no one seems to actually read the previous email and their solutions do not work because they aren't really solutions.Add reply
Something happened to my Skype account .I contacted Skype to change primary account email address after few emails we exchange to almost finalize my problem they never set my new email .I send them several messages I am very disappointed I am using Skype for many years for my business . Looks like Skype its a monkey business . Add reply
I disputed with my credit card company. Several months later I received a letter from the credit card stating that Skype confirmed that I authorized the charge and I got charged again. I don't know what to do. I cannot speak to anyone because there is no phone number. Chats are impossible wait times. This is not a customer friendly company. Its one of the worst I've seen. Add reply
UK, HAWAII -- I needed some support with 2 accounts which was impossible to do by yourself. I called the free UK Skype support line.They wanted to charge me minimum 40 pounds per account (total of 80 pounds or higher).
I believe it's outrageous!
I spend on my Skype calls hundreds of euros over the years, and as a loyal paying customer I expect you (Skype) to give me assistance without asking anything for it!
Apparently the phone line is operated by a 3rd party company, hence the charge.
Microsoft now owns Skype (in a $8.5 billion deal). Therefore my complaint is toward Microsoft's behavior here.
This is the truth.
Non-Renewal of Subscription
I have has Unlimited European subscription for several years with automatic renewal. Yesterday I found that my service no longer works. Apparently the card on my account had expired and so as the renewal ... read full review
After paying Skype, I have not received the credit. There is basically no customers service (unless you are premium member). Unreliable, better only use the free service, they are unreliable Add reply
SKYPE failed to put WARNING or any link on its site... so click by error... NO REFUND... Tried 2+ hours to reach Customer Services... not a customer services - it is a joke...
2 Replies - Latest reply on 06/02/2013Add reply
Policy, policy is all they said, but NEVER WARNING or LINK on the site...
STOP RIPPING CONSUMERS...
Because of an unspecified "technical glitch" my 12 month renewal fee was not applied properly to my online number and my phone service was cut off on September 21 in the middle of the busiest time for my seasonal ghost tour business. I was not notified in any way (except, of course that I continue to be billed, and to pay, for voicemail and call forwarding for the deactivated number)and I lost thousands of dollars worth of business when my customers couldn't reach me for a month. Once I was told about the problem (by a friend who was trying to make reservations and called my cell number), I got the number reactivated and the erroneous applied funds refunded, but got no satisfaction on my losses or explanation of why I wasn't notified. I am furious and will continue to post negative comments in every possible venue until something is done.1 Replies - Latest reply on 10/21/2011Add reply
After 180 days Skype disables your credits and they are no longer avaiable to you, EVEN if you use their utility to restore the credits. If you try to get your money out, they use the fine print in the policy to inform you that you gave them permission to keep it. In my country, this is called theft.
3 Replies - Latest reply on 05/26/2013Add reply
My policy is to rag on Skype whenever and wherever I get a chance. I wonder how they like me now.....
I've used Skype off and on for years. Recently, I decided to go all out and get all their features and subscriptions. Their online menus suck. They advertise many things you can do in Skype, like "pick up your voicemails from anywhere in the world," but they tell you nothing about how to do it.
1 Replies - Latest reply on 09/26/2010Add reply
I tried contacting customer support. This in itself was a joke. After a long search, I finally found the link to email Skype with my question/s. They did get back to me fairly quickly, but the answers I got had little or nothing to do with the problem stated.
Skype has a lot of really cool features and could be a very useful service, but they need to actually read the customer questions and send meaningful responses, as well as improve their online menus. I'd be willing to pay a bit more to help make this happen, but for now I'm not sure if I can deal with all the frustration.
I am in India on business. I'm trying to use Skype to call my family at home. Signed up for a Skype account, added credit by Paypal (which it states is the preferred and fastest way), and here it 36 hours later and I still can't use the service! Their website says some orders may take 24 hours! They make it very hard to find support.
I can't say that I wouldn't recommend it at this point, but they're not off to a good start.