Skype is a great program that allows people to talk from their computer using the internet ANYWHERE in the world. It's amazing… until you use their paid services. Ironic, since this is how they make money. But yeah, every now and then the company will "block" your account. This is annoying, but what's more annoying is that there is no REAL person there to unblock it. You get these "bot" messages saying that your account will be reinstated shortly and it never is. Then you submit a new request and it seriously takes weeks to months for the problem to get solved.
I would pay double or triple the price just to have real customer support. I really would. The thing is they would probably get so many more customers and more money if they fixed these problems quickly rather than taking weeks to months and for all the customers they just straight up lose too. All that being said, in between customer support issues, it is a great service. If they can just fix that, they will thrive and I will continue to use them. Otherwise, I will probably stop once I come back from overseas.
UNKNOWN -- Skype was great when it was free. I made the mistake of investing in the company. I paid an annual rate up front just this month on January 6, 2008. All was well and good, I averaged about 240 minutes a day on what they described should be included in the premium annual rate.
On January 22, 2008 I started getting a per charge fee. I learned - they don't have a CUSTOMER SERVICE PHONE# or LIVE ASSISTANCE. I had to send a support email. On January 23, 2008 I paid an additional fee to give them an opportunity to resolve the billing issue. I got a response stating the problem had been resolved and asking me to email back if I had any additional problems.
The problem was not resolved and I email daily for 2 days with no response when I found a support forum. Now the moderators refuse to say if they are SKYPE employees or SKYPE volunteers. These folks allegedly have some pull with Skype and have an official looking logo as a MODERATOR. This allows the public to believe they can get answers.
Now this billing problem is system wide. There are a growing number of complaints daily. The moderators dodge all the questions and ask the same clarifying questions over and over, in the forums and many times it appears as if they are intentionally inciting PAYING CUSTOMERS. This got me angry. I hate being treated like I'm stupid by some pretentious ass and this makes me want to fight back not only for the fraud committed on my contract, but the fraud they are committing against folks who are being overbilled (in some cases by hundreds) and for the poor folks who just don't have the money for alternative phone services.
So this UK based firm is blatantly using fraud collecting American dollars, promising a service, and not only failing to honor their end of the contract, but in some cases where folks made the mistake of trusting them by enrolling in the "auto-refill program" for prepaid premium calls - they are being billed for calls under the all inclusive plan. Also note, if you buy credits and don't use it all in 6 months, they steal the money and fail to provide the service. I've experienced a lot of subterfuge, lies, and unprofessionalism.
My prediction is that SKYPE crossed a line and this will go class action, especially since they were bought out by eBay/PayPal. There's a lot of bad blood in the on-line community and PayPal was already sued for stealing funds from business owners collecting payments through that system. This is just a further demonstration of the same lack of customer service and fraud that PayPal got slammed for a few years back. Same people - same illegal activities. You think they'd learn.
PALO ALTO, CALIFORNIA -- After buying some air time, I realized that I'd have to buy/rent yet ANOTHER phone number and I knew that I'd made a BIG mistake. That's when the nightmare began--try to cancel your accountor try to get help doing so-- IMPOSSIBLE. The worst company (even worse than Comcast) that I've ever dealt with!
WINDSOR ONT -- Something happened to my Skype account. I contacted Skype to change primary account email address. After few emails we exchange to almost finalize my problem, they never set my new email. I send them several messages, I am very disappointed. I am using Skype for many years for my business. Looks like Skype it's a monkey business.
CHARLOTTE, NORTH CAROLINA -- I disputed with my credit card company. Several months later I received a letter from the credit card stating that Skype confirmed that I authorized the charge and I got charged again. I don't know what to do. I cannot speak to anyone because there is no phone number. Chats are impossible wait times. This is not a customer friendly company. It's one of the worst I've seen.
SAN ANTONIO, TEXAS -- I bought Skype credit trying to use it to make cheaper calls, but it never worked, the line was always busy. There is no one to talk to and the blogs don't help much on this issue. I don't like when they make things so complicated and there is no response. The worst part is they are ripping people off. Me included.
CHICAGO, ILLINOIS -- Very bad is not enough. No customer support, it is all a lie, a forum trying to keep people busy. I recommend to use the free service only, although privacy is an issue, as your calls may be monitored or recorded.
CALIFORNIA -- SKYPE failed to put WARNING or any link on its site... so click by error... NO REFUND. Tried 2+ hours to reach Customer Services, not a customer services - it is a joke. Policy, policy is all they said, but NEVER WARNING or LINK on the site. STOP RIPPING CONSUMERS. Thanks.