INTERNET -- I eagerly downloaded and installed Skype with the need for videoconferencing. I am having all the problems I see others have. The operation of this App appears to be designed for programmers and hackers, as although I have used Mac OS since its inception, this is truly the worst implementation of a non-intuitive interface for a well-hyped App I have seen.
The reports are true. Download, install, be instantly lost and confused. Go to their "help" site forums, and blogs and find that there is no help there. Try googling or searching their site for customer service contact and discover there is no contact available. Try posting questions to the help boards and find the system will not even accept your post of a question or comment effectively cutting you off from any support whatsoever. Skype is a useless waste of time. Colloquially speaking, I fully agree: SKYPE SUCKS.
I have been a user of Skype and purchaser of their subscription services since 2008. I noticed that on October 15th, I was charged for a new subscription to Pakistan for $12.99. I subsequently changed my password on my account, removed my credit card and cancelled both my valid subscription and the fraudulent one. I contacted their customer service and asked them to remove the charge but they refused. I spoke to a ** at first and then escalated to a supervisor named **. Both advised me to contact my credit card company and told me they could not issue a refund to me even though I have never had an issue with my account before.
I have checked some of my credit card statements and do not see any other unauthorized charges. I advised them it was their program or website that was hacked but they still refuse to give me a refund. I even offered to let them close my account early (I still have until January 2012 for unlimited calls in the US and Canada) if they would simply refund the money owed to me, and still they refused. I don't even know anyone in Pakistan and whoever hacked my account used $2.00 of the $12.99 subscription.
I've used Skype off and on for years. Recently, I decided to go all out and get all their features and subscriptions. Their online menus suck. They advertise many things you can do in Skype, like "pick up your voicemails from anywhere in the world," but they tell you nothing about how to do it. I tried contacting customer support. This in itself was a joke. After a long search, I finally found the link to email Skype with my question/s. They did get back to me fairly quickly, but the answers I got had little or nothing to do with the problem stated.
Skype has a lot of really cool features and could be a very useful service, but they need to actually read the customer questions and send meaningful responses, as well as improve their online menus. I'd be willing to pay a bit more to help make this happen, but for now I'm not sure if I can deal with all the frustration.
Skype is a great program that allows people to talk from their computer using the internet ANYWHERE in the world. It's amazing… until you use their paid services. Ironic, since this is how they make money. But yeah, every now and then the company will "block" your account. This is annoying, but what's more annoying is that there is no REAL person there to unblock it. You get these "bot" messages saying that your account will be reinstated shortly and it never is. Then you submit a new request and it seriously takes weeks to months for the problem to get solved.
I would pay double or triple the price just to have real customer support. I really would. The thing is they would probably get so many more customers and more money if they fixed these problems quickly rather than taking weeks to months and for all the customers they just straight up lose too. All that being said, in between customer support issues, it is a great service. If they can just fix that, they will thrive and I will continue to use them. Otherwise, I will probably stop once I come back from overseas.
Because of an unspecified "technical glitch" my 12 month renewal fee was not applied properly to my online number and my phone service was cut off on September 21 in the middle of the busiest time for my seasonal ghost tour business. I was not notified in any way (except, of course that I continue to be billed, and to pay, for voicemail and call forwarding for the deactivated number) and I lost thousands of dollars worth of business when my customers couldn't reach me for a month.
Once I was told about the problem (by a friend who was trying to make reservations and called my cell number), I got the number reactivated and the erroneous applied funds refunded, but got no satisfaction on my losses or explanation of why I wasn't notified. I am furious and will continue to post negative comments in every possible venue until something is done.
Ugh. Skype's customer service is the worst of any company I've ever done business with. And if someone is about to chirp "free service," just hold on one second. I pay between $300 and $500 a month to run business telephony through Skype Manager. Maybe the product should work?
Don't even bother with their live chat. It's just poorly trained Filipinos selecting canned responses from a list. Most of the time they aren't even listening to you. Can I speak to a manager? Nope. After you waste an hour or two (because their response time is so slow and they are so stupid) on the chat they want to shuffle you over to their email "support."
Email support is the same crummy waste of time extended over days or weeks. I almost forgot that a save button is grayed out and not functioning until I get an email response from Skype a week later instructing that does nothing to solve the problem. I could go on forever about the problems with Skype Manager. If the company had any sense they'd take opinions of heavy Skype users into account or at least offer semi-intelligent customer support. Hopefully Google or someone else will develop a platform not so riddled with bugs, and I'll be able to get away from Skype forever.
I have two credit cards (one through Chase and the other through Citibank) I have called both when my payments to Skype were denied. They have told me they refuse to make payments to Skype (because of rampant fraud). I have two Skype accounts (one personal and one business) PayPal will only allow me to pay one Skype account. Thus the other has to be paid "with something else".
After sending this information and asking for help - I only received "canned" emails prompting me to check the information I put in and/or my credit card balances. Customer service denied it was a "widespread issue" and suggested I get a prepaid card. So I did and it worked!
After no less than 3 hours spent on this issue. I paid a $20 fee to activate the prepaid card - a $5 service fee and $2 convenience fee and FINALLY!!! got a $10 payment through to Skype, so I am out $37.00 for $10 in Skype credit. I feel cheated and wish Skype would let other customers know this is happening… that credit card companies will refuse to pay Skype. (NO, my info wasn't wrong and YES, I had plenty of money available to pay Skype.) Come on Skype, treat us better than this. And what is up with NO PHONE number to call. Signed… Totally Skyped OFF.
I purchased the phone service so I could make calls from via my internet connection. I had not used the service for about a week and when I tried to log in I noticed that I had about $2 left of the $8 from my last session. When I checked my account activity it had calls originating from Yemen and Indonesia - I was located with the military in Mideast. I called and tried to get an explanation and my money or credits back. After SEVERAL ATTEMPTS IT TOOK THEM 4 WEEKS TO RESPOND WITH "Unfortunately we cannot reimburse you for the credits you lost." The free service is OK. The pay service SUCKS. I'm telling everyone go ooVoo or Magic Jack.
For the past month, I have been embroiled in a day-by-day battle with Skype. After subscribing to an unlimited plan for more than a year, the supposedly "detected fraudulent" use on my corporate credit card and blocked its use. Subsequently, I used my Citibank debit card to pay for a 3 month subscription. They "hit" my bank a total of 4 times ($35.90 each "hit") and then said they had received no payment. They urged me to use PayPal and so (foolishly, I must admit), I did. Wham! Another "hit" of >$39.
The "net net"? I have no service. There is no human being to speak with. I went so far as to attempt to reach their CEO via LinkedIn and (surprise, surprise) he doesn't have the common courtesy to reach out of a corporate client with support. So, in sheer desperation and having logged about 9MB of proof to my computer's hard drive that they have received payment in excess of $150 for which they have failed to deliver a dime of services, I have now asked Citibank to take over. No doubt, this will cost me an incremental fortune in time... but I consider this "service" (I use the term loosely at best) fraudulent and the company dishonest. I will refuse to use the service moving forward.
I have a big problem with Skype. I have bought a credit from them for £10 which I only wanted to buy £5, but it automatically takes you to buy £10. I bought this and now I when I call people they can't even hear me! There is nothing wrong with my mic as I can call some people. It doesn't work with most tho! So I requested a refund as they say on their system "if you want to request a refund you can do so if you spend less than 1 euro" which I have spent less than 1 euro!
So I go to their help topic and they bring me this support request form. You send it and they email you back saying "please contact Skype! Or click here for more support" which when you click there it takes you back to same support form! I send 3 support forms like this and no help. One of them today came back with numbers to ring and I ring them, but they are all incorrect numbers!
I need help. I also bought unlimited world ticket from them and cost me £11. And unfortunately, where I want to call in the world (Turkey) is not included in this service!! So I cancel subscription and it says your subscription will be ended at the end of your subscription in January! So they don't refund you anything! I only had the subscription for an hour as after I realized you can't call Turkey with "unlimited world" ticket I have cancelled it straight away. And now I'm out of £20 and very frustrated as getting no help and don't know what to do anymore!