Customer service training issue
First, for $2,000, you would think that someone would come and set it up for you. Nope.
Second, from the beginning, first week, the mattresses would inflate and deflate all by themselves, whether anyone was in the bed or not. You could hear the motor going on for no reason. I called and said the motor is going crazy. And I was waking up in the morning bottomed out at level 5 (from starting at 50).
When you call customer service, they have a routine and list of what the customer has to do. And nothing happens until you do it. Then if it doesn't work, you have to call again. This time they sent new mattresses. No change in behaviour. How could mattresses change pressure all by themselves, anyway?
Finally, months later, they agreed with my original diagnosis, that it was the motor, and they sent me a new one. It's now working fine, maintaining the constant pressure set, just as it should.
This is a training issue. The procedure they run customers through is illogical and silly. They are stuck with the script the company gives them, and so the customer gets run around the block until they finally reach the place in their script where common sense clicks in.