Sleep Train Spectacular Customer Service!
DALY CITY, CALIFORNIA -- I haven't been using this site very often because I found a site I have been obsessed with and the people are nicer.
I thought I would write a review on the spectacular customer service I received today at Sleep Train. In July, my parents purchased me a new IKEA platform bed to get me started living by myself. I didn't ask them to do so of course; they offered. I decided I hated it because it is too hard, it makes my whole body ache especially my knees and my back. I am not one of those people who feels like I am sleeping when I am on my back and I find it extremely painful to sleep on my stomach. I have some scoliosis and I don't want to make it worse.
Well I was finally able to get over to Sleep Train which is only a five minute drive from my house. I received THE best customer service. This really nice Russian guy named Peter helped me. I told him, "I have an IKEA platform bed and I would like to inquire about a new mattress." He said "Oh yes of course! I know a lot of people who have come here because they are not happy with their IKEA beds! They aren't very comfortable." I told him I prefer soft mattresses because I sleep on my sides only. He said, "good idea! What price range were you looking for?" I told him between $600-$800 because its only a full size (not a queen or king) and that's what I believe is the perfect price for a durable full mattress. Again he thought that was a good idea and told me they had beds for those exact prices. He walked over with me and showed me six different beds. He stood with me while I went on the beds and said, "Don't worry about messing them up with your shoes." The first two mattresses were horrible because they were still too hard as rocks and if I bought those then it would totally defeat the purpose and I might as well just keep the IKEA bed. The second two were slightly softer but still not what I was looking for. That's a process of elimination between those four. That narrowed it down to that last two; one of them was just a basic bed that was not at all hard as a rock, just like I wanted and the other one was a Simmons Princeton with a very soft pillowtop. I told him I liked the Simmons with the super comfy pillow top. He told me to, "I don't have to make my decision right now that people stay there for an hour. I have good new about the Simmons Princeton with the pillowtop! We have forty of them left and because of that I am not going to put sales tax on and you don't need a boxspring because it will be tall enough to fit on your platform from IKEA!" Another reason I told him I didn't like the IKEA bed was because it was too close to the floor! That was the only bed (and will definitely be the last)that was that close to the floor. I like being high up. I was in utter disbelief! "Are you serious?! I don't have to pay salestax?! OMG,thank you!!!" "The bed will be $150 but it will last you ten years and it sounds like you will be happier with it!"
I still tried all six beds again for five minutes each just to make suer my original thoughts stood and they did.
Thank you so much Peter and Sleep Train :)