ELLICOTT CITY, MARYLAND -- Sleepy's has the worst customer service ever. Every time I call customer service each one of them had different answers. I bought a Tempur-Pedic bed from Sleepy's in Ellicott City and I wanted to return it because my body didn't like it. I went to the store in Hanover because that's where I moved. They said "you cannot do a return, you have to exchange it." Then I called customer service they said the same exact thing. No returns. I went back to the Ellicott City store they said the same thing.
So I did an exchange with another mattress which was delivered defective. The delivery guys said "sleep on it the bumps will go away." Well it didn't. I called customer service, the 30-day exchange period was just over so I had to do an inspection and was qualified for an exchange. The customer service representative said "go to the store and pick any bed you like." I go back to the Hanover store they said I have to pick a bed with equal or lesser value.
So I call customer service once again. They said "well you had an option to exchange or RETURN the Tempur-Pedic but you chose to exchange". WHAT!!!! I had a chance to return when 2 of their stores plus customer service said "no returns on Tempur-Pedic". I go back to the sales guy in Ellicott City. He still says "we don't do returns and we work separately from customer service".
How does that even make sense? They should have the same policies. SO they are bunch of liars. Stay away from them and save your money and time. I have a lot more but want to keep this short. I talked to the manager - she just says sorry. Well sorry doesn't give me my money back!!! I told her about this bad review - she didn't even care. I will take this to my lawyer as well.
NEW YORK -- I purchased a twin mattress on 2/14 and cancelled the order the next day. Despite cancelling the order, it took Sleepy's 11 days to issue a refund, which still has not been posted to my credit card. Apparently, even though Sleepy's told me the order was cancelled, it really was not because only a district manager can do that. Customer service had to contact the district manager no less than 4 times before action was taken.
Customer service instructed me to call the store manager myself who, I am told, finally reached the district manager. I called customer service no less than 6 times by phone and twice by email to get a refund. Customer service told me that it took so long because the district manager is "busy". I will never shop there again.
BAYSIDE, NEW YORK -- On Labor Day 2015, I went to Sleepy's in Bayside NY store to purchase a mattress on sale. I had a list with me of the mattress I wanted to check. As soon as I walked in the salesman grab my list and started to show me a $3,000 mattress. I told him I am not looking to spend that much money and that I was looking to buy one from my list between $600 & $800. Reluctantly he showed me few of the ones on my list but I didn't like the support. He showed me one that had a good support so I decided to buy that one.
The salesman told me it was a $1,800 regular price and last week was on sale for $950 and today is only $749. I liked the firmness of the mattress so I purchased it for delivery next day. Next day something told me to check the price online because I didn't like the way the salesman rushed me in the store. I entered the model number and the sale price on the mattress was only $649 not the $749 that the salesman charged me.
I call the store immediately and I was switch to the main office. The put me on hold for long time and finally I was told that the salesman made a mistake and they will refund the $100 to my credit card. It took about 2 weeks to get my refund after many phone calls to Sleepy's. The salesman in that store definitely didn't make a mistake. He deliberately overcharged me so he can get a bigger commission and that is called RIP-OFF!!!! Stay away from Sleepy's Rip-off artists!!!
NEW YORK -- I bought a Tempur-Pedic mattress from Sleepy's. I specifically asked if the mattress gave off a smell. The salesman told me that it did absolutely no such thing. At the time of the order, the salesman told me that I could get a refund if I was not pleased, no questions asked. I placed my order and the mattress was delivered. I slept on the mattress the first night. I got up the next morning very dizzy. I stopped myself from falling by sitting on the floor.
Then I noticed a rash on my face. The mattress smells so bad that I have had the windows open in my house for 6 days, and I cannot get rid of the smell. My entire house such a smell that I have been sleeping at a friend's house. I finally called Sleepy's and they said that they can only replace the mattress, and will not refund. Needless to say, I do not want to do business with this company and I'll probably have to bring about a lawsuit.
HOBOKEN, NEW JERSEY -- I made the mistake of going to Sleepy's five years ago to get a bed and box spring. I live in Hoboken and the store was close to me. I was told I didn't need a frame. Over the next two years the bed slowly got worse and worse so I added a topping from Macy's and it improved. But after five years the bed totally fell apart to the point where I had to buy a REAL mattress, box spring and frame from a real store called Macy's. It cost me $100 more than the Sleepy's debacle, but it is a million times better.
I should have known I was in trouble when I went to Sleepy's in casual clothes and asked for the $800 set and was told "Oh, you want the cheap bed? All the cheap beds are downstairs." I will never set foot in this store again. Viva Macy's.
ST. CHARLES, ILLINOIS -- I was sold a mattress and told that I could return it within a certain time period if I did not like it. Well, I went to return it well within the timeframe because it was giving me health problems. Salesman, Jason, said the he was mistaken in telling me I could return it and there wasn't anything he could do about it. He gave me some people for ME to call try to resolve it myself (busy work). Jason did not tell his manager, Jackie, the truth about what happened. I know this because she told me "It's he said, she said." Jackie did not care if I could not even sleep on the mattress. She said, "Sorry, we cannot do anything for you." Click!
I ended up filing complaints with their NY offices, who also brushed me off until I filed a complaint with the Attorney General's office. Even then I was not treated like they cared about me as a consumer. Ended up getting my money back through Tempurpedic, not Sleepy's. Save yourself the hassle - go anywhere else but here. Poorest customer service of any place for me in the past 20 years!
CONNECTICUT -- I was looking for a mattress/box spring at Sleepy's online for my new queen-size bed. The one I saw one I like for about $700 or so. When I did an online chat with a customer service rep, he told me I'd get a FREE mattress cover & two jumbo pillows with my order. This was a lie! I was paying $30 for it & I realized that when I went to check out my order. I was very upset, called customer service, & they confirmed it's NOT FOR FREE, & basically I was lied to.
I cancelled my order only to have them show up anyway w/ the order two days later. I was also CHARGED TWICE on my credit card for an order I never received, that took two weeks to credit me after several more phone calls to customer service.
MASSACHUSETTS -- Please note that this has NOTHING to do with the sales folks that work in the store where I purchased my bed. They have been helpful and compassionate. This has to do with 1800SLEEPYS corporate. I purchased an adjustable bed with a mattress. I am not disappointed with the adjustable base - but the mattress is not right. I am a post-op spine surgical patient and a clinician. You know when you spend 2 sleepless nights on a new mattress and it is not the right fit. So I return to Sleepy's again and again I receive great customer service. But the "30 day trial rule" on returns or exchanges cannot be broken.
How could I possibly know that sleeping on the couch is again more comfortable. So I took delivery of the new mattress that I purchased and did not skimp (4k) and they brought the old/new mattress downstairs to store for another 27 days. So I ask Sleepy's Corporate - you cannot work with a return customer, who purchases a high-end mattress to replace the other one that is 3 days old, have the delivery people (who were also excellent) pick up this and credit me in 30 days? BAD BUSINESS DECISION! I asked my brother to cancel his purchase also from Sleepy's based on this service. Go to Macy's, Go to Jordan's - I even bet Bob's Furniture is better??
DANBURY, CONNECTICUT -- The sales people do not tell you that you have to do a weights and measures test if your mattress fails. They tell you it will just be exchanged. This is ridiculous and takes too much time. They will not replace the mattress unless I take this test. This is a new policy that consumers are not aware of.
MANHATTAN, NEW YORK -- There is no reason for Sleepy's mattress stores to offer ethical and honest customer service because customers cone back every 5 or 10 years. So what do they care? It's not like customers come back the next week. I found Sleepy's to be dishonest, uninterested in servicing my particular needs (I am elderly and arthritic) telling me untruths and then denying that they did so. Thus is a company that is under competitive pressure from online mattress companies. All they need now is to save money at your expense. Don't expect anything from them if they make a mistake.