Smart Tuition - Page 2

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1.3 out of 5, based on 13 ratings and
14 reviews & complaints.
Hi! My name is Melissa Severino and I am the Parent Advocate for Smart Tuition. Since 1988 Smart Tuition has successfully served as the financial connection between non-public K-12 schools and student families. We realize feedback is key to our continued success, which is why I encourage you to email me directly at parentadvocate@smarttuition.com. I would love to hear what you have to say and/or answer any questions you may have.

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Crooks!
Posted by on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- All the other reviews match my experience EXACTLY!!! Smart Tuition will claim they haven't received your payment and slap you with a big late fee. This has happened multiple times in the three years I've had to use them. They are absolute CROOKS!!!
Company Response 07/08/2014:
I am truly sorry for your frustration. I would like the opportunity to look over your account and discuss with you further. Please send an email to parentadvocate@smarttuition.com and include your Family ID number and the best way to contact you. I look forward to hearing from you.
     
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Late Fee, Failed Bank Charge Fee for Their Error
Posted by on
Rating: 1/51
WOODBRIDGE, NEW JERSEY -- They incorrectly transcribed my account number from the canceled check I provided them for the first payment, and now they charge me two fees?? Give me a break.
     
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Smart Tuition Stinks - Late Fees that They Cause
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- Our experience was similar to other reviews. Even though we sent our online payment in advance of the due date, they claim that they received it late from our bank and charged a late fee. Total incompetence!

They take no responsibility for their incomplete ability to process payments when received.
Company Response 05/01/2013:
Smart Tuition takes this matter very seriously. If there is any way you can show a payment mailed before the 11th – we will immediately refund any and all fees and provide $50 towards your tuition payments in each of those months. Please contact me at (866) 873-9772 ext 1 or email me at parentadvocate@smarttuition.com. Thanks – Melissa Severino
     
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User Replies:
Obsfucation on 2013-05-01:
How far in advance did you send the payment? Bill payment services will generate an electronic payment whenever theycan, and these clear overnight. Some payees, however, are not equipped to process an electronic transmission, so the bill pay service generates a paper check and mails it to them. This check may be drawn right on your own account, or they may withdraw the money from your account and send a check on their account.
Obviously, if they have to send a paper check, it is going to take quite a bit more time to get processed.
Often, on the same screen where you schedule they payment, they tell you whether it will be electronic, or by check. If you find this payee requires a check by the last day of the month, you'd want to be scheduling it no later than the 26th (or so).
So depending on how the payment is made, and when you are making the payment, they could be telling you the truth.
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Smart Tuition Billing Process
Posted by on
Rating: 5/51
ROSLINDALE, MASSACHUSETTS -- The Smart Tuition payment online is better because as soon as we have acces to the computer is more easy for us and the school it's including no stress, not worry about non cash check and on time payment at the last day.
     
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AW Grafals on 2013-07-17:
However, they charge a 2.5% fee to use a credit card. In California, that's illegal. I contacted American Express who confirmed this and refunded me the kick back. However, even knowing this, Smart Tuition has continued to charge the illegal fees in California. Also, their practice of crediting payments WHEN POSTED rather than WHEN RECEIVED, is in fact illegal in many states, just not directly so in California. Despite the ambiguity here, it is likely that they could be sued under the states unfair and deceptive business practices act, if someone gets mad enough to do it over their late charges. A claim under California's PAGA (private attorneys general act) would allow recovery of ALL such fees paid by California citizens over the last several years, along with interest and legal fees. The person bringing the action can keep up to 25% of the total recovery, with the remainder going to the state.
Paul on 2014-06-05:
The credit card fee is addressed by VISA at this link:

http://usa.visa.com/personal/get-help/checkout-fees.jsp
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