COLOUMBUS, OHIO -- --My e mail to the CEO, Mack Peters,
I have found out later that Sofa Express is no longer owned by the Quinn Family as of a few years ago. Now the Kalussner Company owns this comapny.--
... read full review5 Replies - Latest reply on 08/19/2007
POOR QUALITY & SERVICE
FAIRLAWN, OHIO -- I recently purchased 2 sofas, which were delivered 11/18/05. I had to insist delivery people move old furniture for me as promised, which was done only after paying them. (Later told it was related ... read full review2 Replies - Latest reply on 08/19/2007
COLUMBUS, OHIO -- --My e mail to the CEO, Mack Peters,
I have found out later that Sofa Express is no longer owned by the Quinn Family as of a few years ago. Now the Kalussner Company owns this company.--
... read full review3 Replies - Latest reply on 08/02/2006
Living Room Furniture
COLUMBUS, OHIO -- This is a copy of the letter I sent to Sofa Express:
I am disgusted with your product and your customer service. I have had nothing but problems since ordering and receiving your furniture. The legs ... read full review1 Replies - Latest reply on 08/19/2007
AVON, INDIANA -- My husband and I purchased a sofa, chair, love seat, 2 end tables and a coffee table. After about 2 weeks, the chair started to come unsewn and tear under the cushion. the love seat stitching cam unstitched. We called for service and about a week later someone came out and restitched it. a couple of weeks later, the stitching came out again. the tech repaired it again by about 6 months, the stitching was out, the cushions have all lost their form. a board in the sofa was broken. and the fabric is rolling into balls and there are now holes. We complained to the company again and again only to have no return calls. about a month before the warranty ran out I made a complaint to the better business bureau. WOW they sent someone out to take pictures of the furniture. We did not hear anything for about a month, we kept calling and were told the person who reviews the pictures is on vacation. We finally heard from BBB who stated the compamy said we abused the furniture. They did fix the broken board in the sofa but nothing else. We have had this crap for 1 year, I have bought better looking furniture from garage sales. Our sales person stated, "I have have this same set, I practically live on the sofa, I even sleep on it. I have had it for 5 years and it still looks new." Bull S---!!!
I WAS SO GLAD TO HEAR ABOUT THE COMPANY CLOSING. I do not have the money to replace it so I will just have to deal with it.
ORANGE PARK, FLORIDA -- Sofa Express delivered furniture that was badly damaged. Rescheduling has been a nightmare. Customer Service does not exist. The store manager and sales representative will not return my phone calls. ... read full review6 Replies - Latest reply on 08/19/2007
Floor Samples - Ridiculous Policy!
COLUMBUS, OHIO -- The Sofa Express policy concerning floor models is the most ridiculous I've ever heard! I had just purchased 2 rooms of furniture from the store & wanted a coffee table to go w/ a couch. The table I wanted ... read full review4 Replies - Latest reply on 02/13/2005
Sofa Exchange And More!!!
DAYTON, OHIO -- If I can save one family money by not buying from sofa express I have won. Listen closely, I work for these guys for about 5 years delivering,i I've stayed this long for many reasons but let me tell ... read full review2 Replies - Latest reply on 02/28/2008
Just Terrible Furniture and Service
CHARLOTTE, NORTH CAROLINA -- Back in February after many many months of looking around my wife and I, decided that we would purchase two sofas and ottoman from Sofa Express.
The furniture was delivered in March relatively quickly ... read full review5 Replies - Latest reply on 08/24/2007
NORTH CANTON, OHIO -- As newlyweds my husband and I wanted to purchase something together for our new home that hadn't come from either one of out past lives! We strolled on down to sofa express and fell in love with a couch ... read full review3 Replies - Latest reply on 12/04/2007
Sofa Express and More (or less)
ASHEVILLE, NORTH CAROLINA -- I guess it's true that the service mantra, "the customer is always right" has actually gone by the wayside. In this day and age the new mantra is "we have your money so screw you," or at least this is ... read full review2 Replies - Latest reply on 08/21/2008
Should be out of business
ELYRIA, OHIO -- Absolutely the worst company service i have ever seen. I bought four chairs. The two we sit in are terrible one is a recliner, at two months old it appeared to be older than furniture that we have had ... read full review2 Replies - Latest reply on 11/01/2007
OHIO -- MY HUSBAND TO BE AND I PURCAHASED A THREE PIECE SECTIONAL SOFA AND TWO ROLLING OTTOMANS AT THE ELYRIA STORE IN OHIO. THE SALESWOMAN ORDERED THE WRONG CENTER PIECE MAKING OUR SOFA A WHOPPING 17 FEET LONG! ... read full review1 Replies - Latest reply on 02/09/2011
GREENSBORO, NORTH CAROLINA -- We went to Sofa Express with quite a bit of money to furnish our whole house. Me and my husband are young and look it, and we must have walked by 3 or 4 people that worked there. Not one person said 'hello, how can we help you?', Nothing. We finally sat on a sofa and a young guy that worked there came over to us. When we first walked in, he was helping someone else. He was the most helpful person I've ever met.
1 Replies - Latest reply on 04/06/2008Add reply
But I have to say, if you don't look like you have money, you probably won't get noticed or welcomed. Too bad for the people that ignored us, we ended up furnishing our whole house!!
Living Room Sectional
GREENVILLE, SOUTH CAROLINA -- My wife and I have been on the the lookout for a sectional for last 4 months and prefer a leather.
We have been to several furniture stores and accidentally came across Sofa Express. We went around ... read full review2 Replies - Latest reply on 01/22/2008
Ordered sofa from them took 1.5 months to get sofa, then had 1 week button's came untucked, sent back to repair. Took 1 month to get back, sat on sofa 1 day button came off again. Called Mississippi store won't return calls will not refund will only keep fixing, store closing and button came off again.
3 Replies - Latest reply on 12/13/2007Add reply
Only had sofa in home for two months total time since June.
JACKSONVILLE, FLORIDA -- My boyfriend and I just purchased a table on Wednesday 12/05/2007. They were going to deliver the table on Saturday. The Gentleman that we purchased the table from keyed it in wrong so the wrong table got delivered so we did not accept the delivery. We called on Saturday to have the store deliver the correct table and now the company is going through bankruptcy. They have just informed us that not only could they not get us the table because they are going through bankruptcy but they can't give us our money back either because they are going through the liquidation process. The lady from the store told me that they can't do any transactions since they are going bankrupt but they can still makes sales.
2 Replies - Latest reply on 12/11/2007Add reply
Correct me if I am wrong but I thought a sales was a transaction as well. Now I have no table and no money and the worse part was the lady told me that until the courts say they can refund the money they can't give us our money back and she said that could take years.