I ordered a (not inexpensive) sofa and matching overstuffed chairs in July, 2006; one of the reasons for ordering from Sofa Express was delivery within 2-3 weeks. I ordered the pieces with the DuPont stain protector (Scotchguard).
Needless to say, the furniture did not arrive until 7 weeks later, after I was given the run-around by everyone involved. The furniture arrived and was so poorly made that the frame of the sofa would actually bend (like a piece of thin wire) when moved. The cushions aren't even foam, nor are they encased within any kind of cover within the exterior fabric (like a pillow cover). As a result, the cushions are lumpy and look like a five-year old made them. The front of the seat cushions immediately compressed so that when you sit down, it feels like you may slide off at any moment.
As a last straw, I had company over last night and something spilled across the side of the sofa - not huge blotches, but droplets all over the side. Of course, there is clearly no stain protector in the fabric and the stains have set in and ruined the furniture. I called customer service and the most they will do is refund the money for the stain protection!
This is the worst company I've ever dealt with. Every single aspect (with the exception of the delivery men) has been a nightmare and not only will I never buy anything from them again. I will urge anyone who will listen not to, either.
MISSISSIPPI -- Ordered sofa from them - took 1.5 months to get sofa, then had 1 week buttons came untucked; sent back to repair. Took 1 month to get back; sat on sofa, 1-day button came off again. Called Mississippi store - won't return calls, will not refund, will only keep fixing. Store closing and button came off again. Only had sofa in home for two months total time since June.