Sofa Express - Bad Service!!
COLUMBUS, OHIO -- I am writing to express my severe disappointment with my experience purchasing our living room furniture with sofa express.
My wife and I bought a couch, love seat, sofa table, coffee table, three ... read full review6 Replies - Latest reply on 08/19/2007
This company is TERRIBLE!
We ordered furniture from Sofa Express on June 23rd, 2007. The salesperson told us all items on the sales floor are considered stock items and are available for delivery within two weeks at most. We schedule ... read full review1 Replies - Latest reply on 08/19/2007
ORANGE PARK, FLORIDA -- Sofa Express delivered furniture that was badly damaged. Rescheduling has been a nightmare. Customer Service does not exist. The store manager and sales representative will not return my phone calls. ... read full review6 Replies - Latest reply on 08/19/2007
We have purchased furniture from Sofa Express in the past and have had positive results so we returned but were on a tight timeline. We were guaranteed that we would have our furniture by a certain date but as it neared that date no phone calls. When I called to inquire about the furniture lo and behold it was sitting in the warehouse for over a week but we had not been called about delivery. The next delivery date was a week after I needed it and when I informed many, many individuals at this company I was told it was not there problem the truck was full. So much for customer service from this company. Add reply
COLOUMBUS, OHIO -- --My e mail to the CEO, Mack Peters,
I have found out later that Sofa Express is no longer owned by the Quinn Family as of a few years ago. Now the Kalussner Company owns this comapny.--
... read full review5 Replies - Latest reply on 08/19/2007
COLUMBUS, OHIO -- --My e mail to the CEO, Mack Peters,
I have found out later that Sofa Express is no longer owned by the Quinn Family as of a few years ago. Now the Kalussner Company owns this company.--
... read full review3 Replies - Latest reply on 08/02/2006
POOR QUALITY & SERVICE
FAIRLAWN, OHIO -- I recently purchased 2 sofas, which were delivered 11/18/05. I had to insist delivery people move old furniture for me as promised, which was done only after paying them. (Later told it was related ... read full review2 Replies - Latest reply on 08/19/2007
Living Room Furniture
COLUMBUS, OHIO -- This is a copy of the letter I sent to Sofa Express:
I am disgusted with your product and your customer service. I have had nothing but problems since ordering and receiving your furniture. The legs ... read full review1 Replies - Latest reply on 08/19/2007
Floor Samples - Ridiculous Policy!
COLUMBUS, OHIO -- The Sofa Express policy concerning floor models is the most ridiculous I've ever heard! I had just purchased 2 rooms of furniture from the store & wanted a coffee table to go w/ a couch. The table I wanted ... read full review4 Replies - Latest reply on 02/13/2005