CALIFORNIA -- After watching their TV ad, I ordered two pillows by phone. Delivery took almost six weeks. I'd ordered their largest pillows and was, frankly, disappointed to find their "large" was everyone else "very small." The cheesy eye mask blew up the first time I tried to warm it up in the microwave, covering everything with blue gup. The pillow, however, is very comfortable. My wife ditched hers after a few weeks but I do use mine in favor of much more expensive down filled pillows. So, the product is comfortable but the bit about it keeping you cool is nonsense - I sweat just as much, but again, I do find it supportive and comfortable and wouldn't sleep on anything else. I went online today to order 4 more for my kids and their wives. Then I read about the horror stories other people experienced and decided to hold off until this company clean up their act. Good product, sizing is an issue but regardless, it's still the most comfortable pillow I've ever slept on. Sweet dreams.