[X]
Write ReviewJump to 
Company Contact InfoContact Info: 2702 Love Field Dr. | Dallas, TX 75235 | 800-435-9792 | www.southwest.com
Top Customer Complaints & Reviews:
I recently flew Southwest Airlines and was very impressed with their new boarding procedure.
On a flight from Orlando to Columbus this afternoon, I managed to lose my cell phone. While in baggage claim at CMH, I noticed my phone was nowhere to be found so I found a Southwest Air employee.
I fly all the time. From experience I can tell you that Southwest is hands down far superior to ALL of the other airlines.
Latest Reviews:
BALTIMORE, MARYLAND -- It took 4 porters to wheel me from the plane to the baggage claim. There is something going on with those workers. I gave each ...
NEW YORK -- Normally, ticket agents are very friendly working for Southwest. However, today an extremely rude agent was working this morning ...
I just wanted to compliment Southwest for their great customer service care. I have flown Southwest my entire life and have loved ...
I screwed up a change in a flight, and, once again, called Southwest Customer Service; a fellow named Scott took care of it ...
NAPA, CALIFORNIA -- Let me start off by saying I generally have had positive experiences with Southwest in the past. That being said they have failed ...
HOUSTON, TEXAS -- "Flight 657 (New Orleans to Houston) was delayed; there was about 15-20 minutes between departing 657 and boarding flight 3506 ...
I was on my way to my daughters wedding -had all VERY imp wedding things in my carry on including jewelry-dress for the wedding-shoes-wedding ...
ALL -- What I don't understand is how on your way flying to your destination, they get you there in a reasonable amount of time. However ...
SAN DIEGO, CALIFORNIA -- We initially bought tickets for the same SWA flight on 4/14/2012, at the same time for a child (8-year old), his father and his ...
HOUSTON, TEXAS -- I've flown Southwest Airlines for over twenty years and my experience in the past was positive. Southwest no longer cares ...
The LUVLESS Airline - Gate Agent Customer Service - DIA
DENVER, COLORADO -- Today at DIA at Southwest Airlines has been the worst experience my partner and I have ever had. After a 2+ hour delay in Minn-St. ...
DENVER, COLORADO -- Today at DIA at Southwest Airlines has been the worst experience my partner and I have ever had. After a 2+ hour delay in Minn-St. ...
I'm proud of you, Southwest Air employee
On a flight from Orlando to Columbus this afternoon, I managed to lose my cell phone. While in baggage claim at CMH, I noticed ...
On a flight from Orlando to Columbus this afternoon, I managed to lose my cell phone. While in baggage claim at CMH, I noticed ...
Airline Theft
CHICAGO, ILLINOIS -- I flew Southwest Airlines from Midway to Phoenix two months ago and am still battling with Southwest regarding the employee who ...
CHICAGO, ILLINOIS -- I flew Southwest Airlines from Midway to Phoenix two months ago and am still battling with Southwest regarding the employee who ...
Product-Price Fraud - Business Class Deception
My wife and I ordered 2 BUSINESS CLASS tickets. [Cost $2053+.] We received 2 BUSINESS SELECT tickets, a product intended to look ...
My wife and I ordered 2 BUSINESS CLASS tickets. [Cost $2053+.] We received 2 BUSINESS SELECT tickets, a product intended to look ...
Show More Reviews
Reviews By Category:
- Customer Service (36)
- Company Policy (15)
- In-Flight Treatment (11)
- Product/Service Quality (10)
- Delayed Flight (9)
- Lost Luggage (8)
- Reservation (6)
- (4)
- Performance (4)
- Cancelled Flight (4)
- Employee (3)
- Reliability (3)
- Management (3)
- Price (3)
- Online Ticketing (2)
- Return Policy (2)
- Service Fee (1)
- Reward Program (1)
- Availability (1)
- Billing (1)
- Contract (1)
- Equipment (1)
- Office Politics (1)
- Other (25)