Bags Ruined by Fish Water!
We flew from San Diego to Philadelphia in August, 2007. Our bags were wet when we got to Philly - discovered soon after leaving the airport that they were permeated by fish water - clothes and all. ... read full review12 Replies - Latest reply on 12/16/2007
Hold your money
ST. LOUIS, MISSOURI -- I recently made a reservation on SWA for a round trip ticket and since it was booked online required the payment from my credit card right away before they would issue a ticket.
Here is where the ... read full review7 Replies - Latest reply on 09/14/2007
LONG ISLAND, NEW YORK -- The few times I have flown Southwest Airlines were frustrating and annoying and far more expensive than other carriers at least from my location. I still do not understand what benefit their seating policy ... read full review6 Replies - Latest reply on 07/19/2013
I screwed up a change in a flight, and, once again, called Southwest
3 Replies - Latest reply on 08/29/2012Add reply
Customer Service; a fellow named Scott took care of it in a friendly and
efficient manner. He called me back within a few minutes of our ending the previous conversation. He had noticed that TWO of my free roundtrip awards had expired, and told me that, if I paid $ 50 for each, they could be reactivated for a year. Can you name Customer Service, at any company, never mind an airline, that would have called you back to take care of something like this ( actually, UPS did something very similar last year )? Way to go Southwest !!
Extortion and Worst Customer Service
SAN DIEGO, CALIFORNIA -- We initially bought tickets for the same SWA flight on 4/14/2012, at the same time for a child (8-year old), his father and his grandmother. All 3 tickets were not bought at the same time: the child and ... read full review2 Replies - Latest reply on 04/15/2012
My wife and I ordered 2 BUSINESS CLASS tickets. [Cost $2053+.] We received 2 BUSINESS SELECT tickets, a product intended to look like business CLASS, BUT WHICH IS NOT BUSINESS CLASS.
In fact, the have ... read full review6 Replies - Latest reply on 09/21/2011
The boarding syatem is ridiculous. We (2) traveled last week and on check in were given a "B" and a "C" seating. The next 3 couples all received the same seating as we did. None of were able to sit ... read full review5 Replies - Latest reply on 09/06/2011
A Nice Trip
I see so many complaints about airlines here, that I want to give you a change of pace with a compliment to Southwest Airlines for my business trip this week.
No, they didn't do anything "extraordinary." ... read full review6 Replies - Latest reply on 02/19/2011
Disneyland Vacation Disaster
On the day we were to fly out for our vacation to Disneyland our flight was cancelled in Spokane due to construction on the runway that the Southwest Airlines pilots normally use in inclement weather. ... read full review4 Replies - Latest reply on 04/28/2010
I am currently in process of my first experience with Southwest..and must say so far so good. I booked 5 tickets for vacation online.. and yes I even read the fine print explaining that if I cancelled..there is no refund.. but the credit is there to use for one year. Two weeks later I find I booked the wrong week. I feared this change worse than tax day. Even though I booked online, I phoned customer service. She explained since I had booked online, I must change online, she explained they did not have rescheduling fees.. I would only have a fee if the seats in the week I wanted were more.. Fair enough. Turns out they were cheaper so I got the credit for the variance of each ticket. I was online making the confirmed changes less than 5 minutes.. the most painless 5 minutes I have ever experienced. The flight is not for 5 weeks.. so far I am very pleased. We will see what flight day brings. 3 Replies - Latest reply on 04/15/2010Add reply
Stollen from my luggage
I put my wallet in my check bag and forgot to place it in my carry on. I had it in my check bag and I checked my bag at the front desk. We had a good flight, on flight 3111 from Denver to Albuquerque, ... read full review31 Replies - Latest reply on 01/08/2010
WORST AIRLINE EVER!
Parents, please DO NOT book your children/college students on Southwest. They may very well get left behind one or two days because of their over booking policies. It also feels like your getting on an ... read full review9 Replies - Latest reply on 06/16/2010
On Oct 31 2009 I reserved a flight for a friend. It turned out that the friend would not be able to travel. Nov 10, 2009, I called to cancel the flight and get a refund. I was told that I couldn't get a refund because of how the flight was booked. It was booked as a no refund flight. The problem is that no one shared that information at the time of booking. I don't fly and will be stuck with a ticket that will expire Oct 31, 2010. Beware of this Airline!6 Replies - Latest reply on 12/06/2009Add reply