My key is stuck in the ignition of my 2004 Honda Pilot. Southwest Honda has given me an estimate of $600 to replace the ignition switch.
3 Replies - Latest reply on 02/25/2012Add reply
There's a video on YouTube that shows that the process takes no more than 30 minutes.
I bought my car, new, at that dealership.
The LUVLESS Airline
DENVER, COLORADO -- Today at DIA at Southwest Airlines has been the worst experience my partner and I have ever had. After a 2+ hour delay in Minn-St. Paul due to a mechanical problem the plane finally left for Denver and ... read full review11 Replies - Latest reply on 04/06/2013
CHICAGO, ILLINOIS -- I flew Southwest Airlines from Midway to Phoenix two months ago and am still battling with Southwest regarding the employee who stole my laptop, GPS, jewelry and house keys from my checked "free" luggage. ... read full review9 Replies - Latest reply on 11/03/2011
My wife and I ordered 2 BUSINESS CLASS tickets. [Cost $2053+.] We received 2 BUSINESS SELECT tickets, a product intended to look like business CLASS, BUT WHICH IS NOT BUSINESS CLASS.
In fact, the have ... read full review6 Replies - Latest reply on 09/21/2011
The boarding syatem is ridiculous. We (2) traveled last week and on check in were given a "B" and a "C" seating. The next 3 couples all received the same seating as we did. None of were able to sit ... read full review5 Replies - Latest reply on 09/06/2011
Had a lay over in St Louis for 2 hours and 4hours in Phoenix didn't make to my appointment and my family event It would be different if this was the first time. Southwest is getting worse every time I book a flight. The people are do un friendly 3 Replies - Latest reply on 08/14/2011Add reply
LUBBOCK, TEXAS -- I packed for a cruise to Alaska and had no idea how much to take, so, of course, I took too much. I chose Southwest for my flight to Seattle because of no baggage charge as well as they are generally better with not losing baggage than American, in my experience.
3 Replies - Latest reply on 09/04/2011Add reply
When I got to the airport in Lubbock, Texas to check in, my bag weighed 6 lbs over the 50 lbs limit. While the security guy was snarly, incredibly the check-in agent helped me pull some of the heavier things (jeans) out of my checked bag and into my carry-on so I wouldn't have to pay the extra fee. I've never had such incredible service!!
I am surprised to read some negative comments about SW. Even as I sit in a hotel in Chicago Midway after a mechanical issue on the initial flight, I am please by the way they handle the situation. They ... read full review5 Replies - Latest reply on 07/13/2011
A possible error
I have flown SWA since 1973 when it was a three ship airline. Since that date I have not recorded the number of flights made but it must be in the hundreds. Sixteen years ago I graduated to senior citizen ... read full review1 Replies - Latest reply on 05/09/2011
A Nice Trip
I see so many complaints about airlines here, that I want to give you a change of pace with a compliment to Southwest Airlines for my business trip this week.
No, they didn't do anything "extraordinary." ... read full review6 Replies - Latest reply on 02/19/2011
When I had a medical emergency, Southwest customer service treated me more than fairly, above and beyond my expectations, on non-refundable tickets! And they were prompt about it.
2 Replies - Latest reply on 01/05/2011Add reply
Southwest really gets it. They are a company that still treat their employees well and give great customer service at decent prices (check-in is getting better as well). Every flight is an experience. Recently a talented flight attendant sang to us while landing. Employees smile and are cheerful.
I LOVE Southwest and they are my 1st choice for flying these days.
PHILADELPHIA, PENNSYLVANIA -- My husband and I travel frequently. We got married March of 2010 and choose Southwest Airlines to travel from Philadelphia to Orlando Fl so that we may go on our cruise to the Bahamas for our honeymoon. The experience from checking in our bags to our final destination was totally satisfying. The Crew was friendly, attentive cheery and had a great sense of humor. This November we traveled from Philadelphia to Texas and we choose Southwest which has become our choice for airline traveling.
Thank you Southwest,
Mr. and Mrs. Donald Lawrence