Non responsive customer service
SAN ANTONIO, TEXAS -- On Friday, February 08, 2002 I sent an email - Re: my residence telephone billing. You responded with an automatic stock electronic template answer - "Thank you for sending us your comments. If you requested
information, a customer service representative will contact you soon."
On February 13, 2002 and again on February 16, 2002 I sent your company follow up email messages. I have not received a responding email nor have I been contacted by a customer service representative.
I would like to know when someone is going to respond to the query that I sent you via email from your website?
Electronic customers like myself, help your company increase its profit through lower costs,(printing and postage),so why do you mistreat and ignore us ?
I hope you would take the time to check with your internet staffers, retrieve the emails sent to you and at the very least I would like to get a response from your company regarding this incident. Thank you for your time.