Southwestern Bell Telephone Company

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1.0 out of 5, based on 1 ratings and
3 reviews & complaints.

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Service SUCKS
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Rating: 1/51

WINFIELD, KANSAS -- My mother is an 84 yr old widow. Her phone has been out of service for 4 days now. I have made 3 trouble reports and her neighbor has made 1 report. There is no reason for this whatsoever. She pays her bill on time. I pray she doesn't get sick or have some sort of emergency because she has no way to contact anyone for help. I just hope she decides to drop her home phone now and get a cell phone.

     
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Non responsive customer service
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SAN ANTONIO, TEXAS -- On Friday, February 08, 2002 I sent an email - Re: my residence telephone billing. You responded with an automatic stock electronic template answer - "Thank you for sending us your comments. If you requested
information, a customer service representative will contact you soon."

On February 13, 2002 and again on February 16, 2002 I sent your company follow up email messages. I have not received a responding email nor have I been contacted by a customer service representative.

I would like to know when someone is going to respond to the query that I sent you via email from your website?

Electronic customers like myself, help your company increase its profit through lower costs,(printing and postage),so why do you mistreat and ignore us ?

I hope you would take the time to check with your internet staffers, retrieve the emails sent to you and at the very least I would like to get a response from your company regarding this incident. Thank you for your time.

     
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Unprofessional Sales People
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WICHITA, KANSAS -- I was called the other night by a representative of Southwestern Bell and was very rudely told that my phone was getting shut off. At first I though it was a telemarketer so I told her to please quit calling our house at 8:30 p.m. She proceeded to tell me our phone was getting shut off soon and thank you very much and hung up. She did not give me a chance to apologize before hanging up on me.

To help keep me as a potential future customer, I would like the following:

I believe that she should have said something like 'I am sorry but I am not a telemarketer and I was just wanting to inform you that your service is in jeopardy of being interrupted due to non-payment' or something more professional. Better training for employees would be a plus!

At the very least I would like a response from your company regarding this incident. Thank you for your time.

     
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