ARKANSAS -- One year contract was up. Bill went from approx $30 to $50. Ok this happens. Called to try to get it lowered $40 plus all taxes and addt'l charges. I had had my account on Auto Pay. Asked that it be taken off. It was, received confirmation that it was via e-mail. This was back in May. June cancelled service and bill be deducted from deposit. Well here it is September and a payment from my checking account came out to SW Bell thru autopay. It is Sunday so have not talked to anyone yet.
From past experience over 10 years ago, I am wishing myself all the luck in dealing with this. Should have known better but did business with them again. DO NOT SET UP AUTOPAY WITH THEM UNLESS YOU REALLY DO NOT CARE IF YOU LOSE MONEY FOR NO SERVICE.
WINFIELD, KANSAS -- My mother is an 84 yr old widow. Her phone has been out of service for 4 days now. I have made 3 trouble reports and her neighbor has made 1 report. There is no reason for this whatsoever. She pays her bill on time. I pray she doesn't get sick or have some sort of emergency because she has no way to contact anyone for help. I just hope she decides to drop her home phone now and get a cell phone.
SAN ANTONIO, TEXAS -- On Friday, February 08, 2002, I sent an email - Re: my residence telephone billing. You responded with an automatic stock electronic template answer - "Thank you for sending us your comments. If you requested
information, a customer service representative will contact you soon."
On February 13, 2002 and again on February 16, 2002, I sent your company follow up email messages. I have not received a responding email nor have I been contacted by a customer service representative. I would like to know when someone is going to respond to the query that I sent you via email from your website?
Electronic customers like myself, help your company increase its profit through lower costs, (printing and postage), so why do you mistreat and ignore us? I hope you would take the time to check with your internet staffers, retrieve the emails sent to you and at the very least I would like to get a response from your company regarding this incident. Thank you for your time.
WICHITA, KANSAS -- I was called the other night by a representative of Southwestern Bell and was very rudely told that my phone was getting shut off. At first I thought it was a telemarketer so I told her to please quit calling our house at 8:30 p.m. She proceeded to tell me our phone was getting shut off soon and thank you very much and hung up. She did not give me a chance to apologize before hanging up on me.
To help keep me as a potential future customer, I would like the following: I believe that she should have said something like 'I am sorry but I am not a telemarketer and I was just wanting to inform you that your service is in jeopardy of being interrupted due to non-payment' or something more professional. Better training for employees would be a plus! At the very least I would like a response from your company regarding this incident. Thank you for your time.