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Southwestern Bell Telephone Company

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1.0 out of 5, based on 1 ratings and
3 reviews & complaints.
www.swbell.com

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Service SUCKS
Posted by on
Rating: 1/51
WINFIELD, KANSAS -- My mother is an 84 yr old widow. Her phone has been out of service for 4 days now. I have made 3 trouble reports and her neighbor has made 1 report. There is no reason for this whatsoever. She pays her bill on time. I pray she doesn't get sick or have some sort of emergency because she has no way to contact anyone for help. I just hope she decides to drop her home phone now and get a cell phone.
     
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DebtorBasher on 2012-12-04:
Does anyone in the family have a cellphone she can use...if she's able to use one? My Dad is 87 and we had phone trouble and was without a phone for three or four days, but he doesn't really understand how to use a cellphone, (I have only just for emergencies and it use in cases like this where our landline may be out of service). During that time, I wouldn't even leave him home alone long enough for me to take a run to the store. I just didn't want him to be here without a phone if he needed it. So, I know how you feel and I don't blame you for being upset.
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Non responsive customer service
Posted by on
SAN ANTONIO, TEXAS -- On Friday, February 08, 2002 I sent an email - Re: my residence telephone billing. You responded with an automatic stock electronic template answer - "Thank you for sending us your comments. If you requested
information, a customer service representative will contact you soon."

On February 13, 2002 and again on February 16, 2002 I sent your company follow up email messages. I have not received a responding email nor have I been contacted by a customer service representative.

I would like to know when someone is going to respond to the query that I sent you via email from your website?

Electronic customers like myself, help your company increase its profit through lower costs,(printing and postage),so why do you mistreat and ignore us ?

I hope you would take the time to check with your internet staffers, retrieve the emails sent to you and at the very least I would like to get a response from your company regarding this incident. Thank you for your time.
     
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Anonymous on 2002-02-25:
Do you need flash cards to figure it out?
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Unprofessional Sales People
Posted by on
WICHITA, KANSAS -- I was called the other night by a representative of Southwestern Bell and was very rudely told that my phone was getting shut off. At first I though it was a telemarketer so I told her to please quit calling our house at 8:30 p.m. She proceeded to tell me our phone was getting shut off soon and thank you very much and hung up. She did not give me a chance to apologize before hanging up on me.

To help keep me as a potential future customer, I would like the following:

I believe that she should have said something like 'I am sorry but I am not a telemarketer and I was just wanting to inform you that your service is in jeopardy of being interrupted due to non-payment' or something more professional. Better training for employees would be a plus!

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Anonymous on 2001-11-14:
Pay your bills and you don't have to worry about it.
Anonymous on 2001-11-14:
I agree with her. Telephone telemarketers are a bane on society. The phone company should investigate. I'll bet most of us have had an over due bill in our lifetime and it is not called for for an employee of the phone company to be nasty. So she had a bad day at home, don't take it out on persons you don't know!
Anonymous on 2001-11-25:
I agree also.If they were calling about your bill why so late at night?That to me is unprofessional.I also have SWBell for my service and have had problems with them also(My bill was paid by the way).They should look into it.
Anonymous on 2003-12-09:
you shouldn't have been assumptive with your attitude and maybe you wouldn't have gotten hung up on
Anonymous on 2003-12-16:
Get off the computer and get out your checkbook

Thanks
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